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- SoFi
About SoFi
SoFi Technologies, Inc., commonly known as SoFi, is a U.S. digital financial-services company headquartered in San Francisco, California. The company provides banking, lending, investing, credit cards, mortgages, student loans, insurance access, credit-score tools, budgeting services, technology infrastructure, and other financial products through a primarily digital platform. SoFi positions itself as a one-stop financial-services company designed to help members borrow, save, spend, invest, and protect their money within a single ecosystem.
SoFi began by focusing heavily on student-loan refinancing and later expanded into personal loans, banking, investments, credit cards, mortgages, private student loans, insurance products, and financial technology. SoFi became publicly traded on Nasdaq in 2021 and later obtained approval to operate SoFi Bank, N.A. as a nationally chartered bank. Current company materials report approximately 14.7 million members.
SoFi is currently led by Anthony Noto, who serves as Chief Executive Officer and a member of the Board of Directors. As of December 31, 2025, SoFi employed approximately 6,100 employees, with about 82% based in the United States and 18% internationally.
Quick Information
Corporate Phone Number
855-456-7634
This is SoFi’s current main Customer Support and general public-facing phone number.
Customer Service Number
855-456-7634
Current published hours:
Monday to Thursday: 5:00 AM to 7:00 PM PT
Friday to Sunday: 5:00 AM to 5:00 PM PT.
Corporate Office Address
SoFi Technologies, Inc.
234 1st Street
San Francisco, CA 94105
United States
Headquarters Address
SoFi Technologies, Inc.
234 1st Street
San Francisco, CA 94105
United States
SoFi’s 2025 Form 10-K identifies this address as its principal executive office.
Investor Relations: IR@sofi.com
Media: PR@sofi.com.
SoFi does not prominently publish one universal unsecured Customer Service email for ordinary account support.
Industry
Digital Banking, Fintech, Lending, Investing, Credit Cards, Mortgages, Student Loans, Insurance and Financial Technology
Current CEO
Anthony Noto
Anthony Noto currently serves as Chief Executive Officer and a member of SoFi’s Board of Directors.
Number of Employees
Approximately 6,100 employees
As of December 31, 2025.
Number of Members
Current company information reports approximately:
14.7 million members.
Stock Listing
Nasdaq
Ticker:
SOFI
Corporate Office Hours
SoFi does not prominently publish public walk-in headquarters hours.
Customer Support operates according to the phone-support schedule listed above.
Website
Investor Relations
Careers Page
SoFi hires across banking, engineering, product, risk, security, finance, accounting, legal, compliance, operations, marketing, lending, and technology.
SoFi Products & Services
SoFi offers a broad financial-services platform built around banking, lending, investing, credit, and personal financial management.
SoFi Checking and Savings
SoFi Checking and Savings provides digital deposit accounts through SoFi Bank, N.A., Member FDIC.
Customers can manage spending and saving within the SoFi app and may qualify for promotional or enhanced benefits based on current account terms.
SoFi Personal Loans
SoFi offers unsecured personal loans for qualifying borrowers.
Personal loans can be used for debt consolidation, major purchases, home projects, medical expenses, and other eligible personal financial needs.
Student Loan Refinancing
Student Loan Refinancing remains one of SoFi’s core lending products.
Borrowers can refinance qualifying federal or private student loans into a new private loan, subject to credit approval and applicable terms.
Private Student Loans
SoFi offers private student loans for qualifying undergraduate, graduate, professional, and other education-related borrowers.
Current product categories include undergraduate loans, graduate loans, and specialized professional-school financing.
Parent PLUS Refinancing
Parents with qualifying Parent PLUS loans can apply to refinance through SoFi.
Refinancing replaces the existing federal obligation with a private loan and can affect federal protections, so borrowers should review terms carefully.
Medical Professional Refinancing
SoFi offers specialized refinancing options for medical and dental professionals.
Products are designed around the financial circumstances of residents, fellows, physicians, dentists, and other qualifying healthcare professionals.
Law and MBA Refinancing
SoFi offers refinancing options tailored to borrowers with law-school and MBA-related education debt.
Eligibility, rates, and repayment terms depend on credit profile and current product rules.
Mortgages
SoFi provides home loans for qualifying borrowers.
Mortgage options may include home purchase and refinance products, depending on the customer’s location and eligibility.
Home Loans Support
Current Home Loans support:
844-763-4466
Published hours
Monday to Friday: 6:00 AM to 6:00 PM PT.
SoFi Invest
SoFi Invest provides brokerage and investing services through SoFi Securities LLC.
Current products include stocks, ETFs, IPO access, options, alternative assets, and tax-advantaged IRA accounts.
Individual Retirement Accounts
SoFi Invest supports eligible retirement accounts including IRAs.
These accounts can help investors save for retirement while accessing investment products through the SoFi platform.
SoFi Credit Card
SoFi offers credit cards issued by SoFi Bank, N.A. under the Mastercard network.
Card features, rewards, fees, and eligibility depend on the specific current card product.
SoFi Relay and Financial Insights
SoFi Relay provides financial tracking tools, credit-score information, and connected-account insights.
Users can connect qualifying external accounts and view financial data within the SoFi platform.
Credit Score Tools
SoFi provides qualifying members with access to credit-score and financial-monitoring tools.
These services are intended to help customers track credit health and broader financial progress.
Budgeting Tools
SoFi’s financial-management features help users track spending, monitor accounts, and organize personal financial goals.
These tools integrate with other SoFi products in the company’s mobile platform.
Insurance Marketplace
SoFi provides access to selected insurance products through third-party partners.
Insurance products are not FDIC insured and are not obligations of SoFi Bank.
Auto Loan Refinancing
SoFi provides access to auto-loan refinancing opportunities for qualifying borrowers.
Customers can evaluate whether refinancing an existing auto loan could change their rate or monthly payment.
SoFi Plus
SoFi Plus is the company’s membership program that combines qualifying financial benefits and services across the SoFi ecosystem.
The program launched in 2025 and provides enhanced benefits subject to current eligibility and account requirements.
Financial Planners
SoFi provides eligible members with access to credentialed financial planners.
The service supports broader personal-finance goals including saving, investing, debt management, and financial planning.
SoFi Travel
SoFi launched SoFi Travel in 2023.
The service is powered by Expedia and provides qualifying members with travel-booking tools and rewards opportunities.
SoFi Technology Platform
SoFi operates a financial-technology business that serves financial institutions and other companies.
Its Technology Platform segment includes infrastructure designed to support account processing, banking technology, and financial-product development.
Galileo
Galileo provides financial-technology infrastructure for fintechs, financial institutions, and brands.
SoFi has described Galileo as supporting well over 150 million technology-platform accounts globally.
Cyberbank Core
Cyberbank Core is SoFi’s API-first banking technology platform designed for banks and financial institutions.
It supports product development, account processing, integrations, and modern core-banking operations.
SoFi Corporate Phone Numbers
Corporate Phone Number
855-456-7634
Corporate Headquarters Number
SoFi does not prominently publish a separate headquarters switchboard beyond its main public support number.
Headquarters Number
855-456-7634
Customer Service Number
855-456-7634.
Customer Support Number
855-456-7634
Home Loans Support Number
844-763-4466.
Personal Loan Support
SoFi routes current personal-loan service through its main Contact Us system.
Main Customer Support:
855-456-7634
Student Loan Support
Main SoFi Customer Support:
855-456-7634
Banking Support
855-456-7634
SoFi Invest Support
855-456-7634
Credit Card Support
855-456-7634
SoFi’s current Contact Us page also provides product-specific workflows for credit-card inquiries.
Billing Number
SoFi does not publish one universal billing-only number.
Use:
855-456-7634
Toll-Free Number
855-456-7634
Investor Relations Email
IR@sofi.com.
Media / Press Email
PR@sofi.com.
Investor Relations Number
SoFi primarily publishes Investor Relations email and digital contacts rather than one permanent general investor phone number.
Human Resources Number
SoFi does not prominently publish one universal applicant HR number.
Careers:
Emergency / After-Hours Number
SoFi does not publish a dedicated corporate emergency hotline.
For suspected fraud or unauthorized financial activity, customers should sign in securely and contact SoFi Customer Support promptly.
How to Reach a Real Person at SoFi
For most banking, lending, credit-card, investing, account, and general service questions, call 855-456-7634. Current live support hours are Monday through Thursday from 5:00 AM to 7:00 PM PT and Friday through Sunday from 5:00 AM to 5:00 PM PT. Mortgage customers can call 844-763-4466 Monday through Friday from 6:00 AM to 6:00 PM PT.
Before calling, have the account email, relevant loan or account type, payment information, transaction date, and any case number available. SoFi’s Contact Us page also separates support by product, which can help customers reach the right service group more quickly.
SoFi Headquarters & Corporate Office Address
SoFi’s current corporate headquarters is
SoFi Technologies, Inc.
234 1st Street
San Francisco, CA 94105
United States
Current SEC filings identify this as SoFi Technologies’ principal executive office.
San Francisco Headquarters
234 1st Street
San Francisco, CA 94105
United States
Current CEO
Anthony Noto
He has served as SoFi’s CEO since 2018 and remains the current Chief Executive Officer.
Employee Scale
As of December 31, 2025:
Approximately 6,100 employees
About:
82% U.S.-based
and:
18% international.
Current Member Scale
Current company information reports:
Approximately 14.7 million members.
Bank Structure
SoFi Bank, N.A. is a:
Nationally chartered bank
and:
Member FDIC.
Public Company Status
SoFi Technologies trades on:
Nasdaq
under:
SOFI
Investor Relations Contact
IR@sofi.com
Media Contact
PR@sofi.com.
How to File a Complaint Against SoFi
Customers may have complaints involving banking, loans, credit cards, investing, mortgages, payments, credit reporting, account access, fees, fraud, or Customer Service. Keep account information, statements, transaction records, payment confirmations, screenshots, correspondence, and case numbers before escalating.
Step 1: Contact SoFi Customer Support
Start by calling 855-456-7634 and explain the issue clearly. Identify the relevant product, such as Checking and Savings, Personal Loans, Student Loans, Invest, Credit Card, or Mortgage, and provide applicable dates and transaction information. Ask the representative to document the complaint and provide any case or reference number available. Keep notes of the date, representative, and promised follow-up.
Step 2: Use the Product-Specific Support Process
If the complaint involves a mortgage, contact Home Loans at 844-763-4466. Credit-reporting disputes, payment correspondence, student-loan issues, mortgage payments, and investment checks each have dedicated mailing instructions on SoFi’s official Contact Us page. Use the exact address associated with the product rather than sending financial correspondence to the general headquarters address.
Step 3: Request Escalation or Additional Review
If the first contact does not resolve the issue, request additional review by the relevant account, lending, banking, compliance, or customer-resolution team. Provide the original case information and a concise timeline of what happened. For credit-reporting complaints, use the specific dispute address published for the affected product and keep copies of all supporting documentation.
Step 4: Send Formal Corporate Correspondence
For a serious unresolved corporate matter, correspondence can be sent to SoFi Technologies, Inc., 234 1st Street, San Francisco, CA 94105. Include your contact information, account type, prior complaint history, dates, relevant transaction details, and the resolution requested. Do not include passwords or unnecessary security credentials. Current SEC filings confirm this as SoFi’s principal executive office.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the correct external authority depends on the product. Banking complaints may involve the Office of the Comptroller of the Currency or Consumer Financial Protection Bureau, brokerage disputes may involve FINRA or the SEC, and credit-reporting matters may involve consumer-credit regulators. Customers should preserve statements, dispute letters, case numbers, and SoFi’s responses before escalating.
