Skechers U.S.A., Inc. Headquarters & Corporate Office

About Skechers U.S.A.

Skechers U.S.A., Inc. is an American footwear and lifestyle company that designs, develops, and markets shoes, clothing, and accessories for adults and children.

Robert Greenberg founded Skechers in 1992. The company is headquartered in Manhattan Beach, California, and distributes its products through Skechers stores, its e-commerce website, department stores, specialty retailers, distributors, licensees, and international partners.

In September 2025, 3G Capital completed its acquisition of Skechers. The transaction converted Skechers into a privately held company and ended trading of its shares on the New York Stock Exchange. Robert Greenberg remains Chief Executive Officer, while Michael Greenberg remains President. Skechers’ official acquisition announcement confirms the ownership and leadership information.

Quick Information

Legal Company Name

Skechers U.S.A., Inc.

Brand Name

Skechers

Industry

Footwear, apparel, accessories, and retail

Founded

1992

Founder, Chairman, and Chief Executive Officer

Robert Greenberg

President

Michael Greenberg

Parent Company

3G Capital

Company Type

Privately held company

Former Stock Exchange and Ticker Symbol

Skechers previously traded on the New York Stock Exchange under NYSE: SKX.

Its shares stopped trading after the 3G Capital acquisition was completed on September 12, 2025.

Customer Service Number

1-800-746-3411

Corporate Office Number

(310) 318-3100

Corporate Headquarters Address

Skechers U.S.A., Inc.
228 Manhattan Beach Boulevard
Manhattan Beach, CA 90266
United States

Customer Service Hours

Monday through Friday: 6:00 a.m. to 7:00 p.m. Pacific Time
Saturday: 7:00 a.m. to 4:00 p.m. Pacific Time

Official Website

https://www.skechers.com/

Help Center

https://customercare.skechers.com/HelpCenter/s/

Store Locator

Skechers provides a store locator through its official website for addresses, hours, telephone numbers, and available services.

Products & Services

Skechers products and services may include:

• Lifestyle footwear
• Performance footwear
• Walking shoes
• Running shoes
• Golf shoes
• Basketball shoes
• Football and soccer footwear
• Pickleball shoes
• Work and safety footwear
• Children’s shoes
• Skechers Hands Free Slip-ins
• Skechers Arch Fit products
• Skechers GO WALK
• Skechers GO RUN
• BOBS from Skechers
• Apparel
• Bags and accessories
• Online ordering
• Retail-store shopping
• Skechers Plus membership
• Buy online and pick up in store
• Gift cards
• Corporate footwear programs

Products, sizes, prices, promotions, and services vary by store and country. Purchases from authorized third-party retailers may be subject to the seller’s own return and refund policies.

Corporate Phone Numbers

Skechers Customer Care

1-800-746-3411

Call for assistance with online orders, deliveries, returns, refunds, product questions, Skechers Plus membership, and website problems.

Skechers Corporate Office

(310) 318-3100

This number is associated with Skechers’ Manhattan Beach headquarters. Retail and online-order problems should normally begin with Customer Care.

Skechers Direct Corporate Shoe Program

1-855-759-7463

This line assists eligible businesses and organizations with the Skechers Direct corporate footwear program.

Hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time.

Skechers Direct Email

info@skechersdirect.com

This address is intended for the corporate footwear program, not ordinary online shopping complaints.

Online Order Support

1-800-746-3411

Customers should have the order number and email address used during checkout available before calling.

Skechers Plus Support

1-800-746-3411

Customer Care can assist with eligible Skechers Plus accounts, rewards, and orders.

Individual Skechers Stores

Each Skechers store may maintain its own telephone number. Use the official store locator to identify and contact the correct location.

How to Reach a Real Person at Skechers

Call Customer Care at 1-800-746-3411 during published support hours.

Customers can also use email or live chat through the official Skechers Help Center. Available support methods and operating hours may change during holidays.

Before contacting Skechers, gather:

• Order number
• Customer’s name
• Email address used for the order
• Product name and style number
• Shoe size and color
• Purchase or delivery date
• Tracking number
• Store location, if applicable
• Receipt or proof of purchase
• Photographs of defective or incorrect products
• Return tracking information
• Skechers Plus account details
• Previous case number

If the product was purchased from another retailer, contact that retailer first. Skechers Customer Care may not be able to refund or exchange products sold by an independent store.

Skechers Headquarters & Corporate Office Address

Skechers U.S.A., Inc.
228 Manhattan Beach Boulevard
Manhattan Beach, CA 90266
United States

Corporate Office Phone: (310) 318-3100

The Manhattan Beach headquarters supports Skechers’ executive, design, administrative, marketing, and global business operations.

The headquarters is not a regular retail store, walk-in Customer Care center, or product-return counter. Customers should not mail footwear or apparel to corporate headquarters unless Skechers provides verified return instructions.

Returns, Refunds, and Order Assistance

According to the official Skechers return policy, eligible products may generally be returned within:

• 45 days for guest orders
• 90 days for eligible Skechers Plus member orders

Merchandise must generally be unworn or defective and satisfy the current return requirements.

Eligible online purchases can be returned through the mail process or at a participating Skechers retail store in the United States. Customers returning an online purchase to a store should bring the original order information and product packaging.

For qualifying store purchases, unworn merchandise returned with a receipt within the applicable period may be eligible for a refund. Merchandise without a receipt may qualify for store credit under the store’s current policy.

Purchases made from department stores, marketplaces, or other independent retailers must generally be returned to the original seller.

Customers should retain the return receipt and tracking information until the refund is processed.

How to File a Complaint Against Skechers

Step 1: Contact the Store or Customer Care

For an in-store concern, speak with the store manager. For an online order, call 1-800-746-3411 or contact Customer Care through the Help Center.

Step 2: Provide Purchase Information

Give the representative the order number, receipt, store location, product style, purchase date, and payment method.

Step 3: Explain the Problem

State whether the complaint involves a defective product, wrong item, missing package, delayed refund, billing problem, membership issue, or store experience.

Step 4: Request a Specific Resolution

Explain whether you want a refund, exchange, replacement, account correction, or management response.

Step 5: Request Escalation

If the initial representative cannot resolve the issue, ask for a Customer Care supervisor, store manager, district manager, or another appropriate specialist.

Step 6: Preserve Supporting Records

Save:

• Receipts
• Order confirmations
• Product photographs
• Shipping records
• Return tracking
• Customer-service emails
• Chat transcripts
• Refund confirmations
• Case numbers

Step 7: Consider External Escalation

Depending on the complaint, customers may contact:

• The original retailer for a third-party purchase
• The shipping carrier for an eligible delivery issue
• Their card issuer for an unauthorized charge
• A state attorney general or consumer-protection office
• The Federal Trade Commission for suspected fraud

Customers should follow the applicable return period promptly. Submitting a complaint does not automatically extend the deadline for returns or payment disputes.

Frequently Asked Questions

1. Where is Skechers headquartered?

Skechers is headquartered at 228 Manhattan Beach Boulevard, Manhattan Beach, California 90266.

2. What is Skechers’ customer-service number?

Call Skechers Customer Care at 1-800-746-3411.

3. What is Skechers’ corporate phone number?

The telephone number associated with Skechers’ Manhattan Beach corporate office is (310) 318-3100.

4. Who is the CEO of Skechers?

Robert Greenberg is Skechers’ founder, Chairman, and Chief Executive Officer.

5. Who owns Skechers?

Skechers is owned by 3G Capital, which completed its acquisition of the company in September 2025.

6. Is Skechers publicly traded?

No. Skechers became privately held after its acquisition by 3G Capital. Its former NYSE ticker symbol was SKX.

7. How long do I have to return a Skechers order?

Guest orders generally have a 45-day return period. Eligible Skechers Plus member orders generally have a 90-day return period.

8. Can I return an online Skechers order to a store?

Eligible online purchases can generally be returned to a participating Skechers store in the United States with the required order information and packaging.

9. Can I visit Skechers headquarters for a return or complaint?

No. The Manhattan Beach headquarters is not a regular retail store, product-return counter, or walk-in Customer Care center.