Skechers U.S.A., Inc.
About Skechers U.S.A., Inc.
Skechers U.S.A., Inc. is an American footwear and lifestyle company known for comfort-focused shoes, performance footwear, casual footwear, apparel, and accessories for men, women, and children.
The company was founded in 1992 and developed from a footwear distributor into one of the world’s largest footwear companies. Skechers products are now sold in approximately 180 countries and territories through department stores, specialty retailers, Skechers stores, and the company’s ecommerce platforms.
Skechers markets products across several categories, including lifestyle shoes, walking shoes, running footwear, athletic shoes, work shoes, children’s footwear, golf shoes, basketball shoes, apparel, and accessories.
An important current ownership change occurred in September 2025, when 3G Capital completed its acquisition of Skechers. Following the transaction, Skechers became a privately held company and its shares stopped trading on the New York Stock Exchange. The company continues to operate under the Skechers brand from its Southern California headquarters.
Quick Information
Industry
Footwear, Apparel and Accessories
Founded
1992
Parent / Owner
3G Capital
Corporate Phone Number
(310) 318-3100
Customer Service Number
1-800-746-3411
Corporate Office Address
228 Manhattan Beach Boulevard
Manhattan Beach, CA 90266
United States
Headquarters Address
228 Manhattan Beach Boulevard
Manhattan Beach, CA 90266
United States
Skechers primarily handles ordinary customer support through its Help Center and email support form rather than publishing one universal general-support email.
Business Type
Privately Held
Markets Served
Approximately 180 countries and territories
Retail Stores
Approximately 5,300 Skechers stores globally
Website
Skechers Products & Services
Skechers designs, develops, markets, and sells footwear, apparel, and accessories.
Lifestyle Footwear
Skechers offers casual shoes, slip-ons, sneakers, sandals, boots, and other everyday footwear designed around comfort and style.
Walking Shoes
Walking footwear is one of Skechers’ best-known categories and includes products featuring cushioning, arch-support, and comfort technologies.
Performance Footwear
Skechers produces running, training, basketball, golf, and other performance-focused footwear.
Work Footwear
The company offers work shoes and boots for customers who require safety, slip-resistant, or occupational footwear.
Children’s Footwear
Skechers sells shoes for toddlers, children, and teenagers in casual, athletic, light-up, and other styles.
Apparel
Products include shirts, pants, shorts, jackets, activewear, and related clothing.
Accessories
Skechers also sells socks, bags, hats, and other accessories.
Skechers Corporate Phone Numbers
Skechers Corporate Headquarters
(310) 318-3100
This telephone number is associated with Skechers U.S.A., Inc. at its Manhattan Beach headquarters.
Skechers’ final public-company SEC filings before its acquisition also identified 228 Manhattan Beach Boulevard and (310) 318-3100 as its principal executive-office information.
Skechers Customer Service
1-800-746-3411
Skechers’ official Help Center currently publishes this number for customers who want to speak directly with a representative.
Live Chat
Skechers also offers live-chat support during available Customer Care hours.
Email Support
Customers can submit an email request through the Skechers Help Center.
How to Reach a Real Person at Skechers
For customer-service assistance, call:
1-800-746-3411
Skechers’ Help Center specifically provides a “Call Us” option for speaking directly with a representative.
Before contacting Skechers, have the following information available:
- Order number
- Email address used for the order
- Product name
- Shoe style or SKU
- Purchase date
- Store location when applicable
- Return information
- Description of the problem
For online purchases, Customer Care can assist with orders, shipping, returns, refunds, and product questions.
For an in-store purchase, contacting the Skechers store involved may provide the quickest first response.
Skechers Headquarters & Corporate Office Address
Skechers Corporate Headquarters
Skechers U.S.A., Inc.
228 Manhattan Beach Boulevard
Manhattan Beach, CA 90266
United States
Corporate Phone: (310) 318-3100
This remains Skechers’ corporate headquarters following the 3G Capital acquisition.
The company’s corporate information and pre-acquisition regulatory filings consistently identify this Manhattan Beach location.
The acquisition changed Skechers from a publicly traded company into a privately held company, but it did not replace the company’s established Southern California operating headquarters.
How to File a Complaint Against Skechers
Step 1: Contact the Store
For an in-store purchase, begin with the Skechers store where the transaction occurred.
Ask to speak with a manager.
Step 2: Contact Skechers Customer Service
Call:
1-800-746-3411
Provide the order or purchase information and describe the problem clearly.
Step 3: Use Live Chat or Email Support
Customers can also use the official Skechers Help Center to contact support.
Step 4: Request Further Review
If the first response does not resolve the issue, request that the complaint be reviewed further.
Keep:
- Receipts
- Order confirmations
- Photographs
- Return records
- Emails
- Case information
Step 5: Contact Corporate Headquarters
For serious unresolved correspondence:
Skechers U.S.A., Inc.
228 Manhattan Beach Boulevard
Manhattan Beach, CA 90266
United States
Step 6: Product Safety or Legal Concerns
For serious product-safety concerns, customers can also contact the appropriate product-safety authority.
Formal legal issues should be directed to the appropriate Skechers department rather than ordinary Customer Care.
Step 7: External Consumer Complaint
If a legitimate consumer dispute remains unresolved, customers may consider contacting the appropriate state consumer-protection agency or attorney general’s office.
