About Public Storage

Public Storage is one of the largest self-storage companies in the United States and a major publicly traded real estate investment trust. Founded in 1972, the company develops, acquires, owns, and operates self-storage facilities that serve individuals, families, and businesses. Customers use Public Storage facilities for household belongings, business inventory, vehicles, recreational equipment, and other short-term or long-term storage needs.

The company provides storage units in a variety of sizes along with climate-controlled storage at participating properties, vehicle storage, RV and boat storage, online reservations, digital rentals, account management, payment services, and property-level customer assistance. Public Storage trades on the New York Stock Exchange under the ticker symbol PSA and has developed one of the largest self-storage portfolios in the country.

Public Storage was historically headquartered in Glendale, California, which explains why older company records and the existing HeadquarterLocation.com page identify California. However, the company’s headquarters information changed in 2026. Public Storage relocated its corporate headquarters to 2811 Internet Boulevard, Frisco, Texas 75034, while maintaining a long-term business presence in Glendale. Current headquarters information should therefore use the Frisco location rather than presenting the former California headquarters as the company’s current principal executive office.

Quick Information

Corporate Phone Number

818-244-8080

Customer Service Number

800-742-8048

Corporate Office Address

2811 Internet Boulevard, Frisco, TX 75034

Headquarters Address

2811 Internet Boulevard, Frisco, TX 75034

Email

InvestorRelations@publicstorage.com for investor-related inquiries. Public Storage handles general customer concerns through its customer-service, chat, account-support, and property-level channels rather than publishing one universal general customer-service email.

Industry

Self-Storage and Real Estate Investment Trust

Founded

1972

No. of Employees

Approximately 5,770 employees as of December 31, 2025

Corporate Office Hours

Public Storage does not publish one universal corporate headquarters schedule. Customer and property support availability varies by service and location.

Website

PublicStorage.com

Investor Relations

Public Storage Investor Relations

Careers Page

Public Storage Careers

Public Storage Products & Services

Self-Storage Units

Public Storage provides self-storage units for individuals, families, and businesses that need additional space. Unit sizes and configurations vary by property, allowing customers to choose storage based on the quantity and type of belongings they need to store.

Storage units can be used during moves, home renovations, downsizing, temporary relocations, college transitions, business expansion, or other situations where additional space is required.

Climate-Controlled Storage

Climate-controlled storage is available at participating Public Storage facilities. These units are designed to provide a more controlled environment than standard storage units and may be useful for belongings that customers want to protect from significant temperature fluctuations.

Availability, unit sizes, and specific climate-control features vary by property, so customers should verify the details with the individual Public Storage location before renting.

Business Storage

Public Storage offers storage solutions that can be used by businesses for inventory, supplies, equipment, archived materials, seasonal merchandise, and other commercial storage requirements.

Business storage can provide companies with flexible additional space without requiring them to lease a larger warehouse or permanent commercial property.

Vehicle Storage

Vehicle storage is available at selected Public Storage locations. Customers may be able to store automobiles and other eligible vehicles depending on the property’s available spaces and storage configuration.

Vehicle-storage availability varies considerably by facility, so customers should confirm space dimensions, access requirements, and applicable rental rules before making a reservation.

RV Storage

Certain Public Storage facilities provide spaces suitable for recreational vehicles. RV storage can be useful for customers who do not have sufficient space at home or who are subject to neighborhood or property restrictions concerning recreational vehicle parking.

Customers should verify vehicle dimensions, access hours, storage conditions, and property-specific requirements before renting an RV space.

Boat Storage

Boat storage is available at selected Public Storage properties. Availability depends on the location, facility layout, and available parking or storage spaces.

Customers searching for boat storage can check nearby Public Storage locations to determine whether an appropriate space is available.

Online Reservations

Public Storage allows customers to search for nearby facilities and available storage units online. Customers can compare unit sizes, availability, and applicable pricing before choosing a location.

Online reservation tools make it possible to begin the rental process without first visiting the property in person.

eRental Services

Public Storage offers digital rental capabilities that allow eligible customers to complete much of the storage-rental process online.

Depending on the location and unit, customers may be able to select a unit, complete required rental information, and prepare for access through Public Storage’s digital platform.

Online Account Management

Existing customers can manage many aspects of their storage accounts online. Available functions can include viewing account information, checking balances, making payments, reviewing payment history, and updating certain account details.

Digital account management reduces the need to visit a facility for routine administrative matters.

Payment and AutoPay Services

Public Storage provides online payment options for storage customers. Customers may also be able to establish automatic payments for eligible accounts.

If a payment fails, a charge appears incorrect, or AutoPay does not process as expected, customers can contact Public Storage customer support for assistance.

Public Storage Mobile App

Public Storage provides a mobile application that gives customers convenient access to supported account and property functions.

Depending on the property and account configuration, customers can use digital tools to manage payments, review storage information, and access other available services.

Property and Facility Support

Public Storage provides assistance for facility-related concerns such as gate access, maintenance problems, locks, lost keys, account questions, and other storage issues.

Customers can often begin with the property manager for location-specific problems and escalate unresolved matters through centralized customer service.

Public Storage Corporate Phone Numbers

Corporate Phone Number

818-244-8080

Public Storage’s current corporate filings identify 818-244-8080 as the company’s corporate telephone number. Although the company relocated its principal executive offices from California to Frisco, Texas, the company has continued to publish this telephone number in its corporate materials.

Corporate Headquarters Number

818-244-8080

This is the verified corporate number associated with Public Storage’s corporate operations.

The headquarters address has changed to Frisco, Texas, but current company information continues to use this telephone number.

Headquarters Number

818-244-8080

Customers, investors, and other parties looking for a verified corporate-level Public Storage number can use 818-244-8080.

This number should be distinguished from the company’s dedicated customer-service number.

Corporate Office Number

818-244-8080

Public Storage continues to identify this as a corporate contact number despite its headquarters relocation.

For ordinary storage-unit or customer-account problems, customers should generally use the dedicated customer-service number rather than starting with the corporate line.

Customer Service Number

800-742-8048

Public Storage provides 800-742-8048 for customers who need assistance from a Customer Service Specialist.

This is the primary number to use for storage-account questions and many other customer-related problems.

Customer Support Number

800-742-8048

Customers can use this number when they need assistance with an existing storage account, reservation, payment, facility issue, or another customer-service concern.

Toll-Free Number

800-742-8048

The principal Public Storage customer-service number is toll-free.

Customers should generally use this number before attempting to escalate an ordinary storage-related problem to the corporate office.

Reservations Support Number

800-742-8048

Customers experiencing difficulty with a Public Storage reservation can contact customer support at this number.

When calling, have the property location, reservation details, and contact information associated with the reservation available.

Billing and Payment Support Number

800-742-8048

Public Storage customers experiencing problems with payments, account balances, AutoPay, or related account issues can use the customer-service number for assistance.

Have your storage account information and relevant transaction details available when calling about a billing problem.

Facility Maintenance Support Number

800-742-8048

Customers who experience maintenance or facility-related problems can contact Public Storage customer support at this number.

For urgent location-specific issues, customers should also attempt to contact the manager of the Public Storage facility involved.

Investor Relations Number

818-244-8080

Public Storage’s corporate and Investor Relations information identifies 818-244-8080 for company-level and investor-related contact.

Investor questions can also be submitted through the company’s dedicated Investor Relations channels.

Transfer Agent Number

781-575-3120

Public Storage shareholders can contact Computershare Trust Company, N.A. at this number for appropriate registered-shareholder matters.

This may include questions involving ownership records, address changes, lost certificates, transfers, and other registered shareholder account matters.

Escheated Property Toll-Free Number

877-373-6374

This number is provided through Computershare Shareholder Services for appropriate questions involving Public Storage shares or dividends that have been escheated.

It is a specialized shareholder-service number and should not be used for storage-unit customer service.

Escheated Property International Number

781-575-2879

International callers with appropriate questions involving escheated Public Storage shares or dividends can use this specialized Computershare contact number.

Sales Number

Public Storage handles new rentals and reservations primarily through its website, individual properties, and customer-support channels. A separate permanent national sales telephone number was not verified in the current official information reviewed.

Media / Press Number

A separate permanent Public Storage media telephone number was not verified in the current official information reviewed. Therefore, no unofficial or third-party media number should be presented as an official Public Storage press contact.

Human Resources Number

Public Storage handles employment opportunities through its official careers platform. A separate public national HR telephone number was not verified, so no unconfirmed HR number should be included.

How to Reach a Real Person at Public Storage

The most direct way for an existing storage customer to reach a Public Storage representative is to call 800-742-8048. Public Storage uses this number for customers who need help from a Customer Service Specialist. It can be used for account questions, reservations, payments, maintenance concerns, facility problems, and other storage-related matters. For an issue involving a specific property, have the facility address, unit number, account information, reservation details, and a description of the problem available before calling. Customers can also contact the manager at their individual Public Storage location for property-specific concerns.

For corporate or investor-related matters, 818-244-8080 is Public Storage’s verified corporate telephone number. Shareholders who need help with registered stock ownership should use the appropriate Computershare contact rather than customer service. If your issue is a customer complaint that the local property cannot resolve, begin with 800-742-8048 and ask for escalation through the appropriate management channel before attempting a corporate-level complaint.

Public Storage Headquarters & Corporate Office Address

Current Public Storage Corporate Headquarters

Public Storage
2811 Internet Boulevard
Frisco, TX 75034

This is Public Storage’s current corporate headquarters and principal executive office.

Public Storage moved its headquarters operations to Frisco in 2026 as part of a broader strategic shift while retaining a continuing business presence in California.

Frisco Corporate Office

Public Storage
2811 Internet Boulevard
Frisco, TX 75034

The Frisco location should now be used when identifying Public Storage’s current headquarters.

Older directories and corporate profiles may continue to show a California address because the headquarters relocation occurred relatively recently.

Former Glendale, California Headquarters

Public Storage was historically headquartered in Glendale, California. The company maintained its headquarters there for many years, which is why older filings, directories, business profiles, and headquarters websites may continue to associate the company with California.

However, Public Storage announced in 2026 that it was relocating its corporate headquarters to Frisco, Texas while maintaining a long-term presence in Glendale.

Therefore, the former Glendale address should not be presented as the company’s current primary headquarters.

Computershare Transfer Agent Mailing Address

Computershare Trust Company, N.A.
P.O. Box 43006
Providence, RI 02940-3006

This address is associated with registered shareholder services.

It should not be used for Public Storage customer complaints, storage payments, reservations, or facility-related correspondence.

How to File a Complaint Against Public Storage

Step 1: Contact the Public Storage Property Manager

If your complaint concerns a specific Public Storage facility, start by contacting the property manager. Local management is generally the most appropriate first point of contact for gate problems, access issues, locks, cleanliness, maintenance, customer service, unit conditions, or other property-specific concerns.

Explain what happened and provide your unit number, account information, date of the incident, and any relevant details. If the problem involves a payment or charge, have your receipt, payment confirmation, or billing information available.

Step 2: Contact Public Storage Customer Service

If the property manager cannot resolve your complaint, call Public Storage Customer Service at 800-742-8048.

Explain which property is involved, what happened, when the issue occurred, what action you have already taken, and what resolution you are requesting. If you have a previous case or reference number, provide it to the representative.

Step 3: Request Escalation to Management

If the customer-service representative cannot provide a satisfactory solution, ask for the complaint to be escalated.

Depending on the problem, escalation may involve property management, district or regional management, billing support, or another appropriate team. Clearly explain why the previous response did not resolve your concern.

Step 4: Gather and Submit Supporting Documentation

Collect all documents that support your complaint. This can include the rental agreement, payment receipts, bank or card statements, photographs, emails, chat transcripts, notices, account screenshots, and notes from previous telephone conversations.

Documentation is particularly important when a complaint involves disputed charges, damage, access to stored property, insurance, late fees, liens, auction notices, or termination of a storage agreement.

Step 5: Send a Written Complaint to Public Storage Corporate Headquarters

For a serious complaint that remains unresolved after working with the property and customer-service teams, you can send written correspondence to Public Storage’s current corporate headquarters:

Public Storage
2811 Internet Boulevard
Frisco, TX 75034

Include your full name, contact information, storage facility address, unit number, relevant dates, account or reservation information, a detailed explanation of the complaint, previous attempts to resolve it, and the specific resolution you want from Public Storage.

Step 6: Review Your Public Storage Rental Agreement

Before escalating a contractual dispute further, carefully review the rental agreement governing your storage unit.

The agreement may contain provisions addressing payments, late fees, access, insurance, liens, auctions, liability, termination, notices, and dispute procedures. Pay particular attention to deadlines and requirements that could affect your complaint.

Step 7: Contact the Appropriate Consumer Protection Agency

If Public Storage does not resolve a significant consumer complaint, you may consider contacting an appropriate state or local consumer-protection authority.

The correct agency depends on the state where the storage facility is located and the type of complaint involved. Billing, advertising, contractual, property, and other consumer issues can fall under different authorities.

Step 8: Consider Formal Dispute Resolution

For a substantial financial or contractual dispute that remains unresolved, review the dispute-resolution provisions in your Public Storage rental agreement.

Depending on the agreement and circumstances, potential next steps may include a formal written demand, mediation, arbitration, small-claims proceedings, or another legal remedy. For significant financial or legal disputes, consider obtaining advice from a qualified attorney or consumer-rights professional.