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- Public Storage
About Public Storage
Public Storage is a publicly traded real estate investment trust specializing in self-storage facilities. The company provides storage units for individuals, families, businesses, vehicles, boats, and recreational vehicles.
- Wayne Hughes and Kenneth Volk Jr. founded Public Storage in 1972 in El Cajon, California. The company has since expanded into the largest owner and operator of self-storage facilities in the United States.
Public Storage operates more than 3,400 facilities across approximately 42 states, with over 170 million square feet of rentable space.
In 2026, Public Storage relocated its principal corporate headquarters from Glendale, California, to Frisco, Texas. The company continues to maintain a long-term presence in Glendale. Its June 2026 SEC filing confirms the current Frisco headquarters.
Quick Information
Industry
Self-storage and real estate
Founded
1972
Founders
- Wayne Hughes and Kenneth Volk Jr.
Company Type
Publicly traded real estate investment trust
Chief Executive Officer
Tom Boyle
Tom Boyle became Chief Executive Officer effective April 1, 2026.
President and Chief Financial Officer
Joe Fisher
Stock Exchange and Ticker Symbol
New York Stock Exchange
NYSE: PSA
Number of Locations
More than 3,400 storage facilities
Customer Service Number
1-800-742-8048
Reservations Number
1-800-447-8673
1-800-44-STORE
Corporate Office Number
+1-469-649-9486
Corporate Headquarters Address
Public Storage
2811 Internet Boulevard
Frisco, TX 75034
United States
Former Headquarters and California Office
Public Storage
701 Western Avenue
Glendale, CA 91201
United States
Official Website
https://www.publicstorage.com/
Customer Help Center
https://help.publicstorage.com/
Investor Relations Website
https://investors.publicstorage.com/
Careers Website
https://jobs.publicstorage.com/
Products & Services
Public Storage offers storage units and related services for personal and business customers. Available options may include:
- Small storage units
- Medium storage units
- Large storage units
- Indoor storage
- Outdoor storage
- Climate-controlled storage
- Drive-up storage units
- Business storage
- Vehicle storage
- Car storage
- Motorcycle storage
- Boat storage
- Recreational vehicle storage
- Month-to-month rental agreements
- Online reservations
- Contactless rental
- Mobile-app account management
- Electronic gate access
- Online bill payment
- Moving and packing supplies
- Storage insurance options
- Third-party property management
Unit types, prices, promotions, access hours, administrative fees, and insurance requirements vary by location.
Customers should review the rental agreement carefully. Monthly rates may change after the initial rental period, and promotional prices may apply only for a limited time.
Corporate Phone Numbers
Public Storage Customer Service
1-800-742-8048
Public Storage’s official customer-service guidance lists this number for billing, gate-code, reservation, and account questions.
Public Storage Reservations
1-800-447-8673
1-800-44-STORE
Use this number to ask about available storage units, sizes, features, and reservations.
Public Storage Corporate Office
+1-469-649-9486
This number is listed in Public Storage’s current SEC filing for its Frisco headquarters.
Website Accessibility Assistance
1-800-688-8057
Local Storage Facility
Each Public Storage facility has its own telephone number. Use the official location finder to locate the property and view its contact details.
Investor and Shareholder Services
Shareholders should use the Investor Relations website or contact Public Storage’s transfer agent for stock-account questions.
How to Reach a Real Person at Public Storage
Call Public Storage Customer Service at 1-800-742-8048.
When calling:
- Select the option for an existing rental, reservation, payment, or property.
- Enter the telephone number or account information when requested.
- Ask to speak with a customer-service specialist.
- Request a supervisor if the issue remains unresolved.
- Obtain a case or reference number.
For a gate, lock, access, cleanliness, or property-specific problem, contact the storage facility directly. The property manager may be able to provide faster assistance.
Have the following information ready:
- Account number
- Storage facility address
- Unit number
- Customer’s name and telephone number
- Reservation confirmation
- Payment date and amount
- Rental agreement
- Photographs
- Previous case number
- Requested resolution
Customers can also manage payments, access information, and account details through the Public Storage mobile application.
Public Storage Headquarters & Corporate Office Address
Public Storage Corporate Headquarters
Public Storage
2811 Internet Boulevard
Frisco, TX 75034
United States
Public Storage Glendale Office
Public Storage
701 Western Avenue
Glendale, CA 91201
United States
The Glendale office was the company’s former principal headquarters. Public Storage continues to maintain operations in California after moving its headquarters to Texas.
Can Customers Visit Public Storage Headquarters?
The Frisco and Glendale offices are corporate facilities. They are not storage facilities, rental counters, or regular walk-in customer-service centers.
Customers should contact their storage property or Public Storage Customer Service rather than visiting a corporate office.
How to File a Complaint Against Public Storage
Step 1: Contact the Property Manager
Start with the manager of the storage facility. Explain the problem and provide the unit number, rental information, and requested resolution.
Step 2: Contact Customer Service
Call 1-800-742-8048. Provide the facility address, account number, payment details, and a concise explanation of the complaint.
Step 3: Request Escalation
Ask for a supervisor or district manager if the first representative cannot resolve the problem. Obtain a case number.
Step 4: Preserve Supporting Records
Keep the rental agreement, payment receipts, rate-change notices, photographs, access records, emails, and previous correspondence.
If property is damaged or missing, document the unit, lock, door, and surrounding area before disturbing the scene when it is safe to do so.
Step 5: Send a Written Corporate Complaint
Written correspondence may be mailed to:
Public Storage
2811 Internet Boulevard
Frisco, TX 75034
United States
Include your contact information, facility location, unit number, case number, and requested resolution.
Step 6: Contact the Insurance Provider
Public Storage requires customers to maintain applicable insurance coverage for stored belongings. Claims may need to be filed directly with the insurance provider listed in the rental documents.
Step 7: Consider External Escalation
Depending on the complaint, customers may contact:
- Their insurance provider
- Local law enforcement for suspected theft
- Their payment-card issuer for an unauthorized charge
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
- A qualified attorney for disputes involving liens, auctions, or significant losses
Storage lien and auction laws vary by state and may contain strict deadlines.
Frequently Asked Questions
Where is Public Storage headquartered?
Public Storage is headquartered at 2811 Internet Boulevard, Frisco, Texas 75034.
Did Public Storage move from California to Texas?
Yes. Public Storage relocated its principal corporate headquarters from Glendale, California, to Frisco, Texas, in 2026 while maintaining a presence in Glendale.
What is Public Storage’s customer-service number?
Public Storage Customer Service can be reached at 1-800-742-8048.
What is Public Storage’s reservations number?
Call 1-800-447-8673, also advertised as 1-800-44-STORE.
Who is the CEO of Public Storage?
Tom Boyle became Public Storage’s Chief Executive Officer effective April 1, 2026.
What is Public Storage’s stock symbol?
Public Storage trades on the New York Stock Exchange under the ticker symbol PSA.
How do I move out of a Public Storage unit?
Notify Public Storage in advance, empty and clean the unit, remove the lock, and follow the move-out instructions in the rental agreement. Public Storage generally requests at least seven days’ notice.
Does Public Storage require insurance?
Customers are generally required to maintain insurance for stored belongings. Review the rental agreement and provide proof of qualifying alternative coverage when permitted.
Can I visit Public Storage headquarters to rent a unit?
No. Use the official website, reservations number, or a local Public Storage facility to rent a unit.
