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- Princess Cruises
Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. As of 2018, it is the second-largest cruise line by net revenue.
Industry
Travel
Established
1965
Corporate Phone Number
(661) 753-0000
Customer Support Phone Number
1-800-774-6237
No of Employees
30,000
Headquartered Address
24305 Town Center Dr, Santa Clarita,
CA 91355, USA
Senior Management
Jan Swartz — CEO / President
Gordon Ho — Chief Marketing Officer & Head of Sales
Anthony Kaufman — Executive Vice President, International Operations
Simeon Waldron — Senior Vice President / Chief Financial Officer
Email:
customerrelations@princesscruises.com
Website:
This website is built to provide the most important contact information about the Corporate Offices & Headquarters including Princess Cruises Address, Corporate Number, and more.
Sandra Barletta
I think you should be aware of the limitations at your call center.
when I called to get my medallions the person spoke English very poorly and was most difficult to understand. Two and on half hours to give my info to him. Today I received my medallions and my husband’s is correct and mine isn’t. Now I’m being told to correct this on the ship which means waiting in line for the change. Today is Friday and we are leaving very early next Thursday. Why can’t the new one be overnighted?
Hans Sparbel
Customer service rep “Angel” could not resolve our issues and refused to connect us to a supervisor – was told after 45 min that a supervisor “Mikaela” would call back within an hour – Customer service does not appear to be a priority. – Princess may loose too clients today – even after multiple previous cruises.
Chris Meisenhalder
Princess off-shore, third party call center are not able to resolve issues. Bring support in-house and employee reps who are well versed in English.