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- Princess Cruises
About Princess Cruises
Princess Cruises is one of the world’s most celebrated premium cruise lines, renowned for its fleet of modern ships, diverse worldwide itineraries, and exceptional onboard guest experiences. Founded in 1965 by Stanley McDonald in Los Angeles, California, Princess began as a single-ship charter operation and grew into a global cruise powerhouse that today operates a fleet of 16 ships sailing to over 380 destinations across more than 100 countries on more than 160 itineraries. Princess Cruises is a wholly owned subsidiary of Carnival Corporation & plc, the world’s largest cruise company, which trades on both the New York Stock Exchange and London Stock Exchange under the ticker symbols CCL and CUK. The cruise line is currently led by President Gus Antorcha, who assumed the role on December 2, 2024, reporting to Carnival Corporation & plc CEO Josh Weinstein. Princess Cruises generates approximately $4.5 billion in annual revenue and has approximately 30,000 employees and shipboard crew members worldwide. The corporate headquarters is presently located at 24305 Town Center Drive in Santa Clarita, California, though Princess has officially announced plans to relocate its global headquarters to Miami-Dade County, Florida, by 2028.
Quick Information
Industry
Premium Cruise Line & Leisure Travel
Founded
1965, Los Angeles, California
Number of Employees
Approximately 30,000 employees and crew members worldwide
Corporate Office Hours
Monday to Friday, 6:00 AM – 7:00 PM Pacific Time. Saturday and Sunday 6:00 AM – 5:00 PM PT.
customerrelations@princesscruises.com
Website
www.princess.com
Contact Page
www.princess.com/contact-us
Careers Page
www.princess.com/careers
Products & Services
Princess Cruises offers a premium cruise experience across a diverse range of ships, destinations, and onboard programming designed to create lasting memories for guests. Their full range of products and services includes:
- Worldwide Cruise Itineraries — over 160 itineraries visiting 380+ destinations including Alaska, the Caribbean, Europe, Asia, Australia, South America, the Panama Canal, and Antarctica
- Grand Circle World Cruises — extended voyages of up to 111 days circumnavigating the globe
- Caribbean Cruises — year-round Caribbean sailings from Fort Lauderdale, Los Angeles, and New York
- Alaska Cruises — seasonal sailings through the Inside Passage to Glacier Bay and Kenai Fjords
- Mediterranean & European Cruises — sailings from Piraeus, Barcelona, Rome, and Southampton visiting iconic European destinations
- Ocean Now — Princess Cruises’ proprietary on-demand service platform allowing guests to order food, drinks, and services from their MedallionClass devices
- MedallionClass Experience — an industry-leading wearable Ocean Medallion technology providing seamless boarding, personalized service, and smart cabin access
- Princess Plus Package — an all-inclusive beverage, Wi-Fi, and crew appreciation bundled package
- Princess Premier Package — the premium all-inclusive bundle adding premium beverages, professional photo packages, and specialty dining
- Specialty Dining — specialty restaurants including Crown Grill steakhouse, Sabatini’s Italian restaurant, and Harmony restaurant
- Princess Luxury Bed — the line’s signature ultra-comfortable bedding and sleep experience program
- Casino — full casino operations available on all Princess ships
- Spa & Wellness — the Lotus Spa & Salon offering massages, facials, hair, and beauty treatments
- Shore Excursions — Princess-curated guided tours and activities at all ports of call
- Princess EZair — discounted flights booked in coordination with cruise sailings
Corporate Phone Numbers
Customer Service Number
1-800-774-6237 — main toll-free guest services line for all reservations, booking inquiries, onboard credits, and cruise questions. Available Monday through Friday, 6:00 AM to 7:00 PM PT, and Saturday through Sunday, 6:00 AM to 5:00 PM PT.
Customer Relations Number
1-661-753-0000 — main corporate office switchboard and customer relations line for escalated guest concerns and corporate-level inquiries. Available Monday through Friday during regular business hours.
Travel Agent Support
1-800-421-0522 — dedicated support line for licensed travel agents and trade partners making Princess Cruises bookings on behalf of their clients.
Princess Vacation Protection
1-877-847-0045 — dedicated line for all cruise travel insurance and vacation protection plan inquiries and claims.
Captain’s Circle Loyalty Program
1-800-872-6779 — dedicated support line for Captain’s Circle members with loyalty program account inquiries and benefits questions.
How to Reach a Real Person at Princess Cruises
The fastest way to speak with a live Princess Cruises representative is to call 1-800-774-6237. When the automated system answers, listen to the menu options and press the number that best matches your inquiry — pressing 1 for new bookings or 2 for existing reservations. To bypass the menu and reach a live agent directly, press 0 or say “representative” when prompted. Lines are available Monday through Friday from 6:00 AM to 7:00 PM PT and Saturday through Sunday from 6:00 AM to 5:00 PM PT. For the shortest wait times, calling on weekday mornings before 8:00 AM PT is recommended.
You can also contact Princess Cruises by email at customerrelations@princesscruises.com for written correspondence. For onboard issues that were not resolved during your voyage, the most effective path is to call Customer Relations directly at 1-800-774-6237 within 30 days of disembarkation and reference your booking number. Guests can also manage their bookings, purchase packages, and submit inquiries through the Cruise Personalizer portal at princess.com.
Princess Cruises Headquarters & Corporate Office Address
Princess Cruises currently operates its corporate headquarters at 24305 Town Center Drive in Santa Clarita, California, where the company has been based since relocating from Century City in 2001. The Santa Clarita campus — located near the Westfield Valencia Town Center — serves as the central hub for Princess Cruises’ executive leadership, global marketing, itinerary planning, guest services, hotel operations, and shore excursions teams. In January 2025, Princess Cruises officially announced that it will relocate its global headquarters to Miami-Dade County, Florida, with the move expected to be completed by approximately 2028. Until then, Santa Clarita remains the company’s active corporate headquarters.
Princess Cruises — Corporate Headquarters (Current)
24305 Town Center Drive
Santa Clarita, California 91355
United States
Princess Cruises — U.S. Operations Office
1510 SE 17th Street
Fort Lauderdale, Florida 33316
United States
Princess Cruises — UK & Europe Office
Carnival House, 100 Harbour Parade
Southampton, SO15 1ST
United Kingdom
Princess Cruises — Australia & Pacific Office
Level 5, 465 Victoria Avenue
Chatswood, NSW 2067
Australia
For formal written correspondence, legal documents, or escalated written complaints, use the Santa Clarita headquarters address above until the 2028 relocation is complete. Include your full name, booking reference number, sailing date, return contact details, and a clear description of your concern. Written responses from the Customer Relations team typically take 14 to 21 business days.
How to File a Complaint Against Princess Cruises
Step 1 — Resolve the Issue Onboard First
The most effective first step for any onboard complaint is to speak with the Guest Services Desk on your ship during the cruise. Guest Services representatives are empowered to resolve most onboard issues including cabin problems, dining complaints, billing disputes, and shore excursion issues while you are still on the ship. Resolving issues onboard produces the fastest outcome and avoids the longer post-voyage follow-up process.
Step 2 — Contact Guest Services After Your Voyage
If your complaint was not resolved onboard, call Princess Cruises Guest Services at 1-800-774-6237 within 30 days of disembarkation. Have your booking number, sailing dates, ship name, and a detailed description of your complaint ready. Request that your complaint be formally logged and ask for a case reference number. Guest Services is available Monday through Friday 6:00 AM to 7:00 PM PT and weekends 6:00 AM to 5:00 PM PT.
Step 3 — Email the Customer Relations Team
For a formal written record of your complaint, email customerrelations@princesscruises.com. Include your full name, booking reference number, sailing date and ship name, a detailed description of the issue, any prior contacts made, and supporting photos or documentation. Written responses typically take 14 to 21 business days.
Step 4 — Write to the Corporate Office
For serious unresolved complaints, send a formal written letter to Princess Cruises, 24305 Town Center Drive, Santa Clarita, California 91355, Attn: Customer Relations. Clearly document the issue, all previous resolution attempts, supporting evidence, and the specific outcome you are requesting.
Step 5 — File a Complaint With the FMC
File a formal complaint with the Federal Maritime Commission (FMC) — the U.S. federal agency that regulates cruise lines operating in American waters. Visit www.fmc.gov/resources-services/consumer-assistance-and-dispute-resolution to submit your complaint online. The FMC’s cruise dispute resolution program can assist passengers with unresolved complaints against any cruise line operating in U.S. waters.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Princess Cruises is registered with the BBB and a public complaint filing typically prompts a faster corporate response within 14 days.
Step 7 — Contact Your Credit Card Issuer
If your complaint involves unauthorized charges or unfulfilled cruise services you paid for, contact your credit card company to initiate a chargeback dispute. Most credit card issuers allow disputes to be filed within 60 to 120 days of the transaction date. This applies additional financial pressure on Princess to resolve the complaint.
