Postmates
Postmates is an on-demand delivery brand originally founded in 2011 in San Francisco. The company became known for allowing customers to order meals, groceries, convenience products, and other items from local merchants and have them delivered by independent couriers. Before its acquisition, Postmates developed a large U.S. delivery network and had expanded into more than 4,000 cities, serving a substantial percentage of American households.
The most important corporate change occurred in 2020, when Uber Technologies agreed to acquire Postmates for approximately $2.65 billion in an all-stock transaction. Uber completed the acquisition on December 1, 2020, making Postmates a wholly owned Uber business and beginning the integration of Postmates’ delivery network with Uber Eats.
Postmates should therefore no longer be described as an independent company with its own standalone headquarters and executive organization. Current Postmates customer support is provided through Uber’s support infrastructure, and Uber has migrated significant portions of the merchant and consumer experience into the Uber Eats ecosystem. Uber Technologies, Inc. is headquartered at 1725 Third Street, San Francisco, CA 94158.
Postmates does not currently maintain a separate independent corporate headquarters.
Current parent-company headquarters
Uber Technologies, Inc.
1725 Third Street
San Francisco, CA 94158
United States.
Corporate, legal, executive, investor, and governance functions are handled through Uber Technologies, Inc. rather than a separate Postmates corporate office.
For ordinary Postmates order support, customers should use the Uber/Postmates Help system instead of mailing the corporate headquarters.
Formal Uber dispute correspondence can be sent to
Uber Technologies, Inc.
Attn: Legal Department
1725 Third Street
San Francisco, CA 94158
United States.
Before the Uber acquisition, Postmates Inc. operated from
201 Third Street, Suite 200
San Francisco, CA 94103
The former corporate phone listed in the acquisition filing was
415-659-9465
This address and phone should now be treated as historical, not current Postmates corporate contact information.
Postmates does not currently publish a separate standalone corporate phone number.
Postmates primarily uses online and in-app support rather than one universal public telephone number.
Uber Technologies, Inc., 1725 Third Street, San Francisco, CA 94158
1725 Third Street, San Francisco, CA 94158
This is Uber’s current headquarters.
A universal public consumer-support email is not prominently published for Postmates.
Merchant listing matters may use specialized Uber merchant contacts such as restaurants@uber.com where specifically instructed by Uber.
On-Demand Delivery, Food Delivery, Grocery Delivery, E-Commerce Logistics and Local Commerce
2011
Postmates Inc. was incorporated in Delaware in 2011.
Postmates no longer reports an independent employee count because it operates within Uber.
Uber Technologies, Inc.
Wholly owned by Uber
Uber completed its Postmates acquisition on December 1, 2020.
No public walk-in corporate hours are published for Postmates. Customer support is available digitally through Uber’s Help platform.
Postmates-related corporate employment is handled through Uber.
Postmates allows customers to place delivery orders from restaurants and food merchants. Orders are handled through a digital marketplace connecting customers, merchants, and delivery people.
Qualifying merchants can make orders available for customer pickup, giving customers an alternative to paying for delivery or waiting for a courier.
The broader Uber delivery network supports grocery ordering from participating merchants. Postmates’ historical delivery capabilities helped strengthen Uber’s expansion beyond restaurant meals into groceries and everyday essentials.
Customers can order convenience products from participating local stores, depending on merchant availability and service area.
Postmates historically differentiated itself by supporting delivery from a wider range of local merchants rather than only restaurants. That delivery capability became part of Uber’s broader strategy for local commerce after the acquisition.
Alcohol delivery may be available from participating licensed merchants where permitted by local law. Age verification and eligibility rules apply.
Customers can follow qualifying orders through the delivery platform, including order preparation, courier pickup, and delivery progress.
Customers may communicate with their delivery person through in-app messaging and phone functionality when assistance is needed during an active delivery.
For eligible active orders, customers may be able to update a delivery address before pickup. Once an order has been collected, changing the destination can depend on the delivery person’s willingness and the merchant’s delivery area.
Postmates users can access help for incorrect orders, delivery problems, account concerns, membership questions, payments, and other issues through the current Postmates section of Uber Help.
Postmates historically provided restaurants and merchants with access to an additional delivery marketplace. Merchant operations have increasingly been integrated with Uber Eats.
Independent delivery people can earn through Uber’s delivery platform. Following the Postmates acquisition, courier infrastructure has been increasingly consolidated into Uber’s delivery network.
Uber Eats supports certain nationwide shipping orders for qualifying food merchants, extending the delivery ecosystem beyond local courier delivery. Eligible products can be shipped within the contiguous United States.
Customers pay for orders electronically through the platform using supported payment methods.
Uber and Postmates began integrating U.S. operations immediately after the acquisition. Merchant and consumer migration toward Uber Eats has continued, while Postmates branding and support resources remain available in selected contexts.
No separate current Postmates corporate phone number is prominently published.
No standalone current Postmates headquarters number is publicly promoted.
Not separately published.
Not separately published.
No single universal current Postmates Customer Service telephone number is prominently published.
Use:
https://help.uber.com/postmates
for current Postmates support.
No current universal Postmates toll-free consumer number is prominently published.
No general public Postmates sales number is currently promoted.
Billing and order-payment issues are handled through account-specific support in the Uber/Postmates Help system.
Not publicly listed.
Not applicable.
Postmates has historically been a U.S.-focused delivery brand and does not publish a universal international Customer Service number.
No general emergency corporate hotline is published.For immediate safety emergencies, contact local emergency services.
Postmates has no separate Investor Relations department.Uber shareholder questions can be directed to the parent company’s Investor Relations organization.
Postmates does not currently publish a separate permanent public media number.
Postmates recruiting is handled through Uber Careers rather than a separate public HR phone line.
Formal disputes may be mailed to
Uber Technologies, Inc.
Attn: Legal Department
1725 Third Street
San Francisco, CA 94158.
The primary current route for assistance is the Postmates section of Uber Help. Customers should sign in with the account used for the order and select the affected order so the support system can display options relevant to the transaction. Have the order number, merchant name, delivery address, charge information, photographs where relevant, and details of the problem ready before contacting support.
For an active order, customers may also be able to contact the delivery person through the order screen. This is useful for access instructions, delivery-location clarification, or other immediate delivery matters, but refund, billing, merchant, and account disputes should still be handled through platform support rather than relying on the courier.
For merchant issues, the correct path is usually Uber’s merchant-support system because Postmates merchant operations have been integrated into Uber Eats. Corporate headquarters should not be used as the first point of contact for routine missing orders, refunds, delivery mistakes, or merchant questions.
Complaints may involve missing food, incorrect items, non-delivery, unauthorized charges, delivery-person conduct, merchant issues, account access, refunds, cancellation, or another Postmates transaction. Keep screenshots, receipts, order numbers, merchant details, delivery timestamps, payment records, and all support messages before escalating.
Start through https://help.uber.com/postmates and select the affected order or issue. Explain what happened and provide supporting information. Account-specific help is generally more effective than attempting to contact Uber’s corporate headquarters.
For an active order mistake, contact the restaurant where appropriate or communicate with the delivery person through the app. Uber’s Postmates guidance specifically recommends contacting the restaurant directly when a customer needs to correct an order before delivery.
If the first support response does not resolve the problem, reply through the same case and ask for additional review. Include the original order number, previous response, amount charged, requested refund or adjustment, and the reason the initial resolution was insufficient.
Use the Help Center’s written messaging system to create a clear record of the complaint. Attach photographs, screenshots, receipts, or merchant correspondence when the support interface permits.
For serious unresolved corporate matters, correspondence can be addressed to Uber Technologies, Inc., 1725 Third Street, San Francisco, CA 94158. Routine delivery complaints should still go through customer support first.
If the matter has become a formal legal dispute, Uber’s current Terms require an informal dispute-resolution process. Notice should be sent to Uber Technologies, Inc., Attn: Legal Department, 1725 Third Street, San Francisco, CA 94158, with account contact details and a description of the claim.
The proper regulator depends on the issue. Food-safety complaints may involve the restaurant’s local health department, delivery-business concerns may fall under state or local consumer authorities, and privacy complaints can involve applicable privacy regulators.
For unauthorized charges or a refund dispute that cannot be resolved with Postmates/Uber, customers may contact their card issuer or payment provider and provide the order record and support correspondence. General consumer complaints may also be submitted to the appropriate state Attorney General or consumer-protection agency.
Uber’s Terms include formal dispute-resolution and arbitration provisions. Customers considering arbitration should follow the current notice requirements carefully, including completing the required informal dispute-resolution process before filing an arbitration demand.
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