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- PayPal Holdings
About PayPal
PayPal Holdings, Inc. is a global digital payments, commerce, and financial-technology company headquartered in San Jose, California. It provides online checkout, peer-to-peer money movement, merchant payment processing, consumer financial services, Buy Now Pay Later products, debit and credit products, cryptocurrency services, remittances, fraud protection, and payment infrastructure.
PayPal operates in approximately 200 markets worldwide and its portfolio includes PayPal, Venmo, Braintree-related payment services, Xoom, Fastlane, Hyperwallet, PayPal Credit, PayPal Pay Later, and cryptocurrency-related products. As of December 31, 2025, PayPal employed approximately 23,800 people globally.
A major current leadership change is important for this page. Enrique Lores became President and Chief Executive Officer effective March 1, 2026, succeeding Alex Chriss. PayPal subsequently reorganized into three operating groups: Checkout Solutions & PayPal, Consumer Financial Services & Venmo, and Payment Services & Crypto.
Quick Information
Corporate Phone Number
408-967-7000
PayPal’s 2025 Form 10-K identifies this as the registrant telephone number associated with its principal executive offices.
Customer Service Number
1-888-221-1161
PayPal’s current U.S. privacy and security materials publish this as the main U.S. Customer Service number.
Corporate Office Address
PayPal Holdings, Inc.
2211 North First Street
San Jose, CA 95131
United States
Headquarters Address
PayPal Holdings, Inc.
2211 North First Street
San Jose, CA 95131
United States
PayPal’s 2025 Form 10-K confirms this as its principal executive office.
Investor Relations: investorrelations@paypal.com
Media Relations: mediarelations@paypal.com
Phishing Reports: phishing@paypal.com.
PayPal does not recommend ordinary account support through unsolicited email. Account issues should normally be handled after signing in through the Help Center or by calling verified Customer Service.
Industry
Digital Payments, Fintech, Commerce, Payment Processing, Consumer Finance, Peer-to-Peer Payments and Financial Technology
Current CEO
Enrique Lores
President and Chief Executive Officer since:
March 1, 2026.
Number of Employees
Approximately 23,800
as of December 31, 2025.
Approximately 9,600 were located in the United States.
2025 Revenue
Approximately $33.172 billion
in total net revenue.
Global Presence
PayPal operates in approximately:
200 markets worldwide.
Corporate Office Hours
PayPal does not publish public walk-in hours for the San Jose headquarters.
Account holders should use verified online or phone support.
Website
Investor Relations
Careers Page
Stock Listing
Nasdaq
Ticker:
PYPL.
PayPal Products & Services
PayPal provides consumer, merchant, peer-to-peer, credit, checkout, card, remittance, and digital-finance services.
PayPal Digital Wallet
PayPal’s digital wallet allows consumers to store eligible payment methods and use them for online and mobile purchases.
Users can connect bank accounts, debit cards, credit cards, and PayPal balances subject to applicable account rules.
PayPal Checkout
PayPal Checkout allows consumers to pay merchants using PayPal without entering payment information directly with every seller.
It is one of PayPal’s core branded-payment services.
PayPal Business Accounts
Business accounts support merchants, freelancers, online sellers, and companies receiving commercial payments.
Features can include payment acceptance, invoicing, checkout tools, payment links, and transaction reporting.
Venmo
Venmo is PayPal’s peer-to-peer and consumer-payments platform.
It supports person-to-person money transfers, debit and credit products, merchant payments, and other consumer financial services.
PayPal Pay Later
PayPal Pay Later provides Buy Now Pay Later financing options for eligible purchases.
Availability, transaction size, terms, and credit eligibility depend on the product and customer.
PayPal Credit
PayPal Credit provides revolving consumer credit for eligible U.S. customers.
For suspected fraud or unauthorized PayPal Credit transactions:
844-373-4961.
PayPal Debit Card
The PayPal Debit Card allows eligible users to spend from a PayPal balance where supported.
Lost or stolen cards can be managed through the PayPal app or account.
PayPal Cashback Mastercard
PayPal offers a co-branded Cashback Mastercard for qualifying consumers.
Current service number:
855-520-0991.
PayPal Business Debit Mastercard
The PayPal Business Debit Mastercard supports eligible business-account spending.
For lost, stolen, or unauthorized card transactions:
866-888-6080.
Xoom
Xoom provides international money transfer and remittance services.
Current U.S. Customer Service:
1-877-815-1531.
Fastlane
Fastlane provides accelerated guest checkout and stored-payment functionality for participating merchants.
Current Fastlane support number:
1-844-705-3555.
Hyperwallet
Hyperwallet provides payout and payment-distribution services for platforms, marketplaces, and enterprises.
Current Customer Service:
1-877-546-8220.
Merchant Payment Processing
PayPal provides online and omnichannel payment processing for merchants.
Its merchant technology supports card payments, digital wallets, PayPal checkout, Venmo, Pay Later, and other payment methods.
Braintree Payment Services
PayPal’s enterprise and unbranded processing capabilities support merchants seeking embedded payment infrastructure.
These services are part of PayPal’s broader Payment Services business.
Invoicing
PayPal Invoicing allows qualifying merchants and freelancers to create and send invoices electronically.
Customers can pay supported invoices using eligible PayPal and payment-card options.
Payment Links
Payment Links allow businesses to accept customer payments through shareable links.
This can be useful for small businesses, social commerce, services, and remote sales.
Peer-to-Peer Payments
PayPal and Venmo support person-to-person payments.
Users can send and receive money subject to account, funding-source, and fee rules.
Cryptocurrency Services
PayPal supports qualifying cryptocurrency purchase, sale, holding, transfer, and payment-related functionality.
Crypto currently sits within PayPal’s Payment Services & Crypto operating group following the 2026 reorganization.
PYUSD
PayPal USD, or PYUSD, is PayPal’s U.S. dollar-denominated stablecoin product.
It can be used in qualifying wallet, transfer, payment, and crypto-related experiences.
PayPal Resolution Center
The Resolution Center helps account holders report unauthorized transactions, disputes, purchase problems, and other eligible issues.
PayPal explicitly directs unauthorized-account activity to the Resolution Center.
Fraud Protection
PayPal uses fraud-detection systems, account authentication, transaction monitoring, and risk controls to protect consumers and merchants.
Users should report unauthorized activity immediately.
Buyer Protection
Eligible PayPal purchases may qualify for Buyer Protection under applicable terms.
Eligibility depends on transaction type, payment method, seller, and dispute rules.
Seller Protection
Eligible merchant transactions may qualify for Seller Protection against certain unauthorized-payment or item-not-received claims.
Merchants must meet applicable eligibility requirements.
PayPal Rewards
PayPal provides qualifying consumer-rewards offers and merchant deals.
Offers vary over time and by account eligibility.
PayPal App
The PayPal app allows users to send money, manage payment methods, pay merchants, access cards, review activity, and use other supported financial services.
PayPal Corporate Phone Numbers
Corporate Phone Number
408-967-7000.
Corporate Headquarters Number
408-967-7000
Headquarters Number
408-967-7000
Corporate Office Number
408-967-7000
Customer Service Number
1-888-221-1161.
Customer Support Number
1-888-221-1161
International Customer Support
+1-402-935-2050
PayPal publishes this number for callers outside the United States in its accessibility support guidance.
PayPal Credit Fraud Support
844-373-4961.
PayPal Cashback Mastercard Support
855-520-0991.
PayPal Business Debit Mastercard Support
866-888-6080.
Fastlane Support
844-705-3555.
Xoom Customer Service
877-815-1531.
Hyperwallet Customer Service
877-546-8220.
Phishing Email
phishing@paypal.com
Suspicious emails or websites claiming to represent PayPal can be forwarded to this address.
Billing Number
PayPal does not publish one separate universal billing-only number.
Ordinary account and transaction questions should use:
1-888-221-1161
Fraud Number
For an ordinary PayPal account, unauthorized transactions should be reported through the Resolution Center.
Customers can also contact:
1-888-221-1161.
Investor Relations Email
investorrelations@paypal.com.
Media Relations Email
mediarelations@paypal.com.
Human Resources Number
PayPal does not publish one universal public applicant HR number.
Careers:
Toll-Free Number
Main U.S. support:
1-888-221-1161
How to Reach a Real Person at PayPal
For account, payment, balance, transfer, merchant, or transaction support, call 1-888-221-1161 or sign in and use PayPal’s Customer Service portal. PayPal warns users not to trust phone numbers included in suspicious invoices, messages, or unsolicited calls. Type PayPal.com directly into a browser or use the verified app before contacting support.
If you are calling from outside the United States, PayPal currently publishes +1-402-935-2050. Fastlane users can use 1-844-705-3555, Xoom customers 1-877-815-1531, and Hyperwallet users 1-877-546-8220.
PayPal Headquarters & Corporate Office Address
PayPal’s current principal executive office is:
PayPal Holdings, Inc.
2211 North First Street
San Jose, CA 95131
United States
Corporate Phone: 408-967-7000.
San Jose Corporate Headquarters
2211 North First Street
San Jose, CA 95131
United States
PayPal continues to identify this location as its principal executive office in current SEC filings.
Current President and CEO
Enrique Lores
Effective:
March 1, 2026.
Current Board Chair
David W. Dorman
He became Independent Board Chair as part of PayPal’s 2026 leadership transition.
Current Workforce
Approximately:
23,800 employees globally
as of December 31, 2025.
Approximately:
9,600 were located in the United States.
Current Revenue
PayPal reported:
$33.172 billion in net revenue for 2025.
Global Market Reach
Approximately:
200 markets worldwide.
Current Operating Structure
In April 2026, PayPal reorganized its operations into:
Checkout Solutions & PayPal
Consumer Financial Services & Venmo
Payment Services & Crypto.
Stock Listing
Nasdaq Global Select Market
Ticker:
PYPL.
How to File a Complaint Against PayPal
Customers should keep transaction IDs, screenshots, emails, invoices, account records, merchant information, dates, and previous support case numbers before escalating a complaint.
Step 1: Contact PayPal Customer Service
Call 1-888-221-1161 or access PayPal Customer Service while signed into your account. Explain the problem, provide the transaction ID or relevant account details, and ask for a case or reference number. Never provide passwords or one-time security codes to an unsolicited caller claiming to represent PayPal.
Step 2: Use the Resolution Center
For unauthorized transactions, purchase disputes, billing issues, or qualifying seller disagreements, use PayPal’s Resolution Center. PayPal specifically instructs users who notice unauthorized activity in a Personal or Business account to report it there immediately. Preserve screenshots and evidence submitted with the case.
Step 3: Use Specialized Fraud or Product Support
If the dispute involves PayPal Credit, call 844-373-4961. Cashback Mastercard customers can use 855-520-0991, while Business Debit Mastercard users can call 866-888-6080. Suspicious PayPal emails can be forwarded to phishing@paypal.com. Using the correct product channel can speed up investigation.
Step 4: Send Formal Written Correspondence to PayPal Headquarters
For a serious unresolved corporate matter, correspondence can be addressed to PayPal Holdings, Inc., 2211 North First Street, San Jose, CA 95131. Include your contact information, transaction details, case numbers, dates, relevant evidence, and the specific resolution requested. Attach copies rather than original documents and retain proof of delivery.
Step 5: Follow PayPal’s Formal Dispute or External Complaint Process
PayPal’s U.S. User Agreement was updated effective September 14, 2026 with revised informal-dispute and arbitration procedures. Customers pursuing a formal dispute should review the current User Agreement before sending legal notice because the required dispute-resolution process and arbitration provider have changed. Depending on the complaint, external escalation may also involve the Consumer Financial Protection Bureau, state financial regulator, card issuer, bank, or another applicable authority.
