Panda Express
Panda Express is an American fast-food restaurant chain specializing in American Chinese cuisine. The company was founded in 1983 by Andrew Cherng and Peggy Cherng and has grown from its first restaurant in Glendale, California, into one of the largest Asian-American restaurant chains in the United States. Panda Express operates restaurants across the United States and serves a wide variety of Chinese-inspired dishes designed for quick-service dining.
Panda Express is part of Panda Restaurant Group, Inc., a family-owned restaurant organization that also operates other restaurant concepts and related businesses. The company focuses on providing freshly prepared food through its restaurants, while also offering online ordering, takeout, delivery, catering, gift cards, and other customer services. Panda Express is particularly known for menu items such as Original Orange Chicken, Broccoli Beef, Chow Mein, Honey Walnut Shrimp, and its variety of bowls, plates, and family meals.
The company’s corporate operations are based in California. Panda Restaurant Group’s official corporate address is 1683 Walnut Grove Avenue, Rosemead, CA 91770, while the HeadquarterLocation listing identifies 20040 Ventura Blvd, Woodland Hills, CA 91364 as the headquarters address. Panda Express continues to operate a large nationwide restaurant network and provides customers with restaurant ordering, delivery, catering, rewards, gift-card, and customer-support services.
+1 818-883-8818
1-800-877-8988
Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770
United States
20040 Ventura Blvd
Woodland Hills, CA 91364
United States
Restaurant / Fast Food / American Chinese Cuisine
1983
40,000+ according to the HeadquarterLocation listing.
Panda Express does not prominently publish one universal public visitor schedule for its corporate office. Restaurant operating hours vary by location. Customers should check the official Panda Express location page for the hours of their specific restaurant.
Panda Express is privately held through Panda Restaurant Group and does not operate a public-company investor-relations department comparable to a publicly traded corporation.
Panda Express provides employment opportunities through its official careers and employment resources for restaurant, management, corporate, and other positions.
Panda Express provides a range of American Chinese food products and restaurant services. Customers can order meals in restaurants, online, through the Panda Express mobile experience, and through delivery options where available. The company’s current menu includes individual entrées and sides, bowls, plates, family meals, beverages, appetizers, and catering options.
The Original Orange Chicken is one of Panda Express’s most recognizable menu items. The dish features crispy chicken combined with a sweet and savory orange-flavored sauce and has become one of the company’s signature American Chinese offerings.
Panda Express offers Chow Mein as one of its primary side dishes. The dish is prepared with stir-fried noodles and vegetables and can be selected as a side with many of the restaurant’s meal combinations.
Broccoli Beef combines sliced beef with broccoli in a savory sauce. It is one of the established entrée choices available through Panda Express restaurants.
Honey Walnut Shrimp is a premium entrée combining crispy shrimp with a sweet sauce and candied walnuts. Availability can vary depending on the current menu and location.
Panda Express allows customers to create meals through different combinations of sides and entrées. A Bowl includes one side and one entrée, while a Plate includes one side and two entrées. A Bigger Plate provides one side and three entrées.
Panda Express offers the Panda Cub Meal for younger customers. The meal includes a junior side, junior entrée, fruit side, and a bottled water or children’s juice option.
Panda Express offers larger meal combinations for groups and families. Its current menu includes a 5 Person Family Meal, which includes large sides and multiple large entrées.
Customers can choose from a variety of appetizers and side dishes to complement their entrées. Menu availability may differ by restaurant and can change over time.
Panda Express offers a selection of beverages that customers can add to their meals. Beverage options and availability can vary by restaurant.
Panda Express provides catering options for events, parties, offices, schools, community organizations, and other group occasions. Customers can arrange larger food orders through Panda Express’s catering services.
Customers can place orders through the Panda Express website and digital ordering platforms. Depending on the restaurant, customers can select pickup or delivery and choose their preferred location before completing an order.
Panda Express offers both digital and physical gift cards. Customers can purchase gift cards, reload eligible cards, and check their gift-card balances through the company’s official gift-card services.
Panda Express operates restaurants throughout the United States and provides an official restaurant locator where customers can search for nearby restaurants, check addresses, hours, and available services such as pickup, delivery, and catering.
Panda Express provides different ways for customers to contact the company depending on the nature of their question or concern. Customers should use the appropriate contact method for restaurant orders, customer service, privacy matters, or corporate correspondence.
+1 818-883-8818
This number is listed by HeadquarterLocation as the Panda Express corporate phone number.
1-800-877-8988
This is Panda Express’s official toll-free customer-support number. Customers can use it for customer-service questions and certain issues involving Panda Express products and services. The company also publishes this number for California privacy-rights requests.
1-800-877-8988
Panda Express directs customers with questions and concerns toward its Guest Care/customer-support resources. Customers can use the official contact process for concerns involving orders, restaurant experiences, products, and other customer-service matters.
(626) 799-9898
Panda Restaurant Group lists (626) 799-9898 as the telephone number for its designated copyright/legal contact at its Rosemead corporate address. This is a specialized corporate/legal contact and should not be treated as the ordinary customer-service number.
Panda Express’s community fundraising program provides support through its community-program resources. Fundraiser-related inquiries can also be directed to FundraiserCenter@pandarg.com.
The easiest way to contact a real person about a Panda Express order, restaurant experience, menu question, or customer-service issue is to use the company’s official customer-support channel at 1-800-877-8988. Customers can also use the official Panda Express website and Contact Us resources to submit questions or concerns.
When contacting Panda Express about a specific restaurant or order, customers should have the restaurant location, order number, order date, order type, and details of the problem available. Providing these details can help the customer-service team identify the transaction and understand what happened.
Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770
United States
Panda Restaurant Group’s official legal information identifies this address for corporate correspondence and its legal department.
20040 Ventura Blvd
Woodland Hills, CA 91364
United States
This address is listed by HeadquarterLocation as the Panda Express headquarters address.
Panda Express also publishes the following mailing address for Guest Care:
Panda Restaurant Group, Inc.
Attn: Guest Care
P.O. Box 1159
Rosemead, CA 91770
United States
For certain legal notices and covered claims, Panda Restaurant Group identifies:
Attn: Corporate Legal Team
Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770
United States
For an issue involving food quality, an order, missing items, service, or a restaurant employee, customers should first contact the Panda Express location involved. Explain the problem clearly and provide the date and approximate time of the visit or order.
If the restaurant cannot resolve the matter, contact Panda Express Customer Service at 1-800-877-8988 or use the company’s official online contact resources. Provide the restaurant location, order details, and a clear explanation of the complaint.
Customers should keep relevant documentation such as receipts, online order confirmations, photographs, transaction information, restaurant details, and correspondence with Panda Express. These records can help the company investigate the complaint.
Clearly explain what resolution you are seeking. Depending on the circumstances, this could involve a refund request, correction of an order problem, replacement, clarification, or another appropriate customer-service response.
For more formal matters, customers can send correspondence to:
Panda Restaurant Group, Inc.
Attn: Guest Care
P.O. Box 1159
Rosemead, CA 91770
United States
For matters that specifically require formal legal notice, Panda’s published terms identify the Corporate Legal Team at:
Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770
United States
Panda’s terms also identify [email protected] for certain formal notices and provide specific requirements for covered claims.
Panda’s published Terms and Conditions contain an arbitration provision for many covered disputes. The company’s terms state that parties may first attempt to resolve a covered claim informally through written notice before proceeding under the applicable dispute-resolution process. Customers should review the current terms carefully before pursuing a formal legal claim.
California residents with questions about privacy rights or requests concerning personal information can use Panda’s privacy-rights process. Panda states that qualifying California privacy requests can also be submitted by calling 1-800-877-8988.
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