Panda Express Headquarters & Corporate Office

 

About Panda Express

Panda Express is one of the largest American Chinese restaurant chains in the United States and is part of the family-owned and operated Panda Restaurant Group, Inc. Founded in 1983 by Andrew and Peggy Cherng, the company started with its first Panda Express restaurant in Glendale, California, and has grown into a major restaurant brand serving customers throughout the United States and internationally. Panda Express is known for popular menu items including The Original Orange Chicken, Chow Mein, Honey Walnut Shrimp, and other American Chinese dishes.

Panda Express operates thousands of restaurants across the United States and international markets, offering dine-in, takeout, online ordering, delivery, catering, gift cards, loyalty rewards, and community fundraising programs. The company is headquartered in Rosemead, California, and operates as part of Panda Restaurant Group, which also includes other restaurant concepts and philanthropic initiatives.

Quick Information

Industry

Restaurant & Food Service — American Chinese Cuisine, Fast Casual Dining, Takeout, Delivery & Catering

Founded

1983 — Panda Express was founded by Andrew and Peggy Cherng in Glendale, California.

Parent Company

Panda Restaurant Group, Inc.

Corporate Office Number

(626) 799-9898

Headquarter Address

1683 Walnut Grove Avenue
Rosemead, CA 91770
United States

Corporate Office Address

Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770
United States

Customer Service Number

(800) 877-8988 — Panda Express Guest Care

Emails

guestcare@pandarg.com — Guest Care / Customer Service

PublicRelations@PandaRG.com — Media / Public Relations

community@pandaexpress.com — Community and fundraising inquiries

Website

www.pandaexpress.com

Corporate Website

www.pandarg.com

Careers Page

www.pandarg.com/careers

Products & Services

Panda Express offers a broad range of American Chinese food and restaurant services, including:

• The Original Orange Chicken — One of Panda Express’s signature menu items.
• Honey Walnut Shrimp — Shrimp served with a sweet and savory sauce and walnuts.
• Broccoli Beef — Beef and broccoli prepared with Panda’s signature sauce.
• Chow Mein — Stir-fried noodles with vegetables.
• Fried Rice — Seasoned fried rice with vegetables and other ingredients.
• Kung Pao Chicken — Chicken with vegetables and peanuts in a spicy sauce.
• Beijing Beef — Crispy beef with vegetables in a sweet and tangy sauce.
• Mushroom Chicken — Chicken with mushrooms and vegetables.
• Teriyaki Chicken — Grilled chicken served with teriyaki sauce.
• Appetizers — Egg rolls, spring rolls, rangoons, and other available appetizers.
• Sides — Chow Mein, fried rice, white steamed rice, super greens, and other sides.
• Panda Bowls — Meal combinations featuring an entrée and side.
• Panda Plates — Meal combinations featuring multiple entrées and a side.
• Bigger Plates — Larger meal combinations.
• Panda Cub Meals — Children’s meal options.
• Family Meals — Larger meals designed for families and groups.
• Drinks — Soft drinks, bottled beverages, and other available beverages.
• Online Ordering — Online ordering through Panda Express digital platforms.
• Delivery — Delivery service at participating locations.
• Takeout — In-store and online takeout ordering.
• Catering — Catering services for parties, offices, schools, events, and organizations.
• Panda Rewards — Loyalty program allowing customers to earn points and rewards.
• Gift Cards — Panda Express gift cards.
• Mobile App — Ordering, rewards, restaurant locations, and other digital services.
• Restaurant Locator — Tool for finding Panda Express restaurants.
• Fundraising — Community fundraising programs for eligible organizations.
• Panda Cares — Panda’s philanthropic organization supporting children and communities.

Corporate Phone Numbers

Corporate Office Number

(626) 799-9898

Customer Service Number

(800) 877-8988

Guest Care

(800) 877-8988 — Panda Express Guest Care

Media / Public Relations

PublicRelations@PandaRG.com

Community / Fundraising

community@pandaexpress.com

How to Reach a Real Person at Panda Express

For general customer-service questions, customers can contact Panda Express Guest Care at (800) 877-8988. This number can be used for questions and concerns involving restaurant visits, food orders, online ordering, gift cards, customer service, and other guest-related matters. Panda’s official information also lists guestcare@pandarg.com as a Guest Care email contact.

For issues involving a specific Panda Express restaurant, customers should have the restaurant location, date and approximate time of the visit, receipt or order number, and details of the issue available when contacting Guest Care. For online orders, customers should also provide their order number and delivery or pickup information so the support team can locate the transaction and assist with the issue.

Panda Express Headquarters & Corporate Office Address

Panda Restaurant Group, Inc. — Headquarters

1683 Walnut Grove Avenue
Rosemead, CA 91770
United States

Panda Express — Corporate Office Number

(626) 799-9898

Panda Express — Customer Service Number

(800) 877-8988

Panda Express — Customer Service Email

guestcare@pandarg.com

Panda Express — Media Email

PublicRelations@PandaRG.com

Panda Express — Community Email

community@pandaexpress.com

Panda Express — Main Website

www.pandaexpress.com

Panda Restaurant Group — Corporate Website

www.pandarg.com

Panda Express — Careers

www.pandarg.com/careers

How to File a Complaint Against Panda Express

Step 1 — Contact the Restaurant

For a complaint involving a specific Panda Express location, first speak with the Store Manager or manager on duty and explain the issue.

Step 2 — Contact Panda Guest Care

If the restaurant cannot resolve the issue, contact Panda Express Guest Care at (800) 877-8988 or contact Guest Care through guestcare@pandarg.com.

Step 3 — Provide Restaurant and Order Information

Provide the restaurant location, date and approximate time of your visit, order number, receipt number, product information, and other relevant details.

Step 4 — Explain the Complaint Clearly

Describe the problem, including issues involving food quality, incorrect orders, missing items, pricing, refunds, delivery, catering, customer service, or restaurant conditions.

Step 5 — Provide Supporting Documentation

Keep copies of receipts, order confirmations, photographs, payment records, emails, screenshots, and other relevant documentation.

Step 6 — Request a Resolution

Clearly explain the resolution you are seeking, such as a refund, replacement, missing-item correction, order adjustment, investigation, or another appropriate remedy.

Step 7 — Follow Up With Guest Care

If the matter is not resolved, follow up with Panda Guest Care and reference your previous communication, order number, and restaurant location.

Step 8 — Escalate the Matter

If necessary, request escalation to the appropriate Panda Restaurant Group management or Guest Care team.

Step 9 — Contact the Appropriate Regulatory Agency

For serious unresolved issues involving food safety, health regulations, consumer protection, or another regulated matter, customers may consider contacting the appropriate state or local regulatory authority.

Step 10 — Consider Further Legal or Regulatory Action

If a significant matter cannot be resolved through Panda Express and the appropriate regulatory channels, customers may consider obtaining independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep all receipts, photographs, correspondence, order information, and complaint documentation before escalating the matter.