Pacific Gas and Electric Company
Pacific Gas and Electric Company, commonly known as PG&E, is a regulated electric and natural gas utility headquartered in Oakland, California. It provides electricity and natural gas service across Northern and Central California and is the principal operating subsidiary of PG&E Corporation. The utility was incorporated in California in 1905, while PG&E Corporation was formed in 1995 and became the utility’s holding company in 1997.
PG&E currently serves more than 16 million people across approximately 70,000 square miles. Current investor information states that the company serves approximately 5.6 million electric distribution customers and 4.6 million natural gas distribution customers.
PG&E Corporation and Pacific Gas and Electric Company are legally separate entities but share their current principal executive office at 300 Lakeside Drive, Oakland, CA 94612. As of December 31, 2025, the utility employed approximately 29,000 regular employees.
PG&E Corporation: 415-973-1000
Pacific Gas and Electric Company: 415-973-7000.
1-877-660-6789
Monday to Friday: 7:00 AM to 7:00 PM
Saturday: 8:00 AM to 5:00 PM
Emergency and automated service remain available after hours.
Pacific Gas and Electric Company
300 Lakeside Drive
Oakland, CA 94612
United States
PG&E Corporation / Pacific Gas and Electric Company
300 Lakeside Drive
Oakland, CA 94612
United States
PG&E’s 2025 annual report identifies this as the principal executive office for both entities.
Investor Relations: invrel@pge-corp.com
Corporate Secretary / Shareholder Services: CorporateSecretary@pge.com
Scam Reporting: ScamReporting@pge.com.
Electric Utility, Natural Gas Utility, Energy Infrastructure, Renewable Energy Integration, Transmission and Distribution
1905
Pacific Gas and Electric Company was incorporated in California in 1905.
PG&E Corporation
Patti Poppe
Patti Poppe continues to lead PG&E Corporation.
Sumeet Singh
Effective January 1, 2026, Sumeet Singh became Chief Executive Officer of Pacific Gas and Electric Company and Executive Vice President, Energy Delivery.
As of December 31, 2025:
Approximately 29,000 regular employees at Pacific Gas and Electric Company
PG&E Corporation itself had 10 employees, primarily executive-management personnel.
More than 16 million people
Approximately 70,000 square miles
across Northern and Central California.
Approximately 5.6 million
Approximately 4.6 million.
PG&E recruits for lineworker, engineering, technology, operations, gas, electric, cybersecurity, customer service, finance, and other roles.
PG&E Corporation trades on:
New York Stock Exchange
Ticker:
PCG
PG&E provides regulated electric and gas utility services, customer billing, energy programs, grid connections, outage support, renewable-energy integration, solar services, and infrastructure support.
PG&E delivers electricity to millions of residential, commercial, agricultural, and industrial customers.
Its electric operations include distribution, transmission, generation, system maintenance, outage restoration, and grid modernization.
PG&E distributes natural gas throughout much of Northern and Central California.
The utility’s gas operations include pipelines, distribution infrastructure, metering, safety inspections, system maintenance, and emergency response.
Residential customers can start, stop, transfer, and manage gas and electric service through PG&E.
Online tools also support billing, payments, usage tracking, outage information, and rate-plan management.
PG&E provides specialized support for commercial and business customers.
The Business Customer Service Center assists with rates, energy assessments, programs, billing questions, and utility-service needs.
PG&E provides dedicated service support for agricultural customers.
Programs can include agricultural rates, pumping-related energy service, efficiency support, and other specialized utility needs.
PG&E supports customers with solar interconnection, billing, service, and related questions.
Dedicated Solar Customer Service is available at 1-877-743-4112.
PG&E connects private solar, battery-storage, electric-vehicle, and other distributed-energy resources to its electric system.
Its system has hundreds of thousands of interconnected private solar customers.
PG&E supports electric-vehicle adoption through rates, infrastructure programs, charging-related resources, and grid planning.
More than 675,000 electric vehicles were operating within the company’s service territory according to recent corporate reporting.
Customers planning new construction, electrical upgrades, gas connections, relocations, or other projects can work with PG&E’s Building and Renovation Service Center.
Current phone:
1-877-743-7782.
Customers can report and monitor electric outages through PG&E’s online Outage Center and phone systems.
PG&E also provides outage alerts and preparedness information.
PG&E operates a dedicated outage-information number:
1-800-743-5002
also written as:
1-800-PGE-5002.
Customers who smell gas or suspect a dangerous gas leak should leave the area, call 911, and then contact PG&E.
PG&E’s 24-hour Customer Service line is 1-877-660-6789.
PG&E instructs customers to stay away from downed lines, call 911, and then contact PG&E.
Downed lines should always be treated as energized.
Residential and business customers can manage bills, payment methods, account balances, and payment assistance through PG&E.
The company also offers programs for customers experiencing difficulty paying energy bills.
PG&E provides information and connections to financial-assistance programs for qualifying customers.
Eligibility depends on household circumstances and applicable program requirements.
PG&E offers energy-efficiency support for residential and business customers.
Programs can include rebates, equipment incentives, assessments, and financing for qualifying efficiency improvements.
Qualifying business customers may be able to finance certain energy-efficiency equipment upgrades through PG&E programs.
Applications and eligibility depend on project type and program rules.
PG&E provides an online process for reporting streetlight problems.
Customers should use the company’s non-emergency reporting tools rather than emergency lines for ordinary streetlight failures.
PG&E maintains vegetation-management programs to reduce contact between trees and powerlines.
This work supports reliability and wildfire-risk reduction.
The PG&E Report It tool allows customers to report selected non-emergency safety issues involving utility equipment and vegetation.
It can be accessed through PG&E digital services.
Customers who believe PG&E caused a compensable loss can file a claim.
PG&E states that it aims to reach a decision within approximately 30 days, although complex cases may take longer.
PG&E provides tools for reporting phone, email, and in-person scams.
The company warns customers that PG&E will not ask for financial information over the phone.
415-973-1000.
415-973-7000.
1-877-660-6789.
1-800-660-6789
1-800-893-9555
1-800-298-8438
711.
1-800-743-5000
PG&E’s website Terms identify this telephone number for Pacific Gas and Electric Company.
1-800-743-5002
1-877-660-6789
available 24 hours for emergencies.
1-800-468-4743
Hours:
Monday to Friday: 7:00 AM to 6:00 PM.
1-877-311-3276
1-877-743-4112
1-877-743-7782.
1-833-500-7226
Also:
1-833-500-SCAM.
invrel@pge-corp.com
CorporateSecretary@pge.com.
1-888-489-4689
Current transfer agent:
EQ Shareowner Services.
1-800-438-5473
for certain Pacific Gas and Electric Company bondholder matters through The Bank of New York.
For dangerous gas leaks, downed lines, fire, or immediate threats:
911
then contact PG&E.
PG&E does not publish one universal applicant HR number.
Careers:
Residential customers should call 1-877-660-6789. Live Customer Service is available Monday through Friday from 7:00 AM to 7:00 PM and Saturday from 8:00 AM to 5:00 PM, with emergency and automated services available outside normal hours. Have the account number, service address, meter number, billing statement, and a description of the issue ready before calling.
Business customers can call 1-800-468-4743, agricultural customers 1-877-311-3276, solar customers 1-877-743-4112, and building or renovation customers 1-877-743-7782. Using the correct department can significantly reduce routing time.
PG&E Corporation
Pacific Gas and Electric Company
300 Lakeside Drive
Oakland, CA 94612
United States
PG&E’s latest annual report confirms that both entities share this Oakland address.
300 Lakeside Drive
Oakland, CA 94612
In June 2025, Pacific Gas and Electric Company completed its acquisition of the Oakland General Office property that serves as headquarters for both the utility and PG&E Corporation.
PG&E Corporation is a:
California holding company
formed in:
1995
Its principal operating subsidiary is Pacific Gas and Electric Company.
Pacific Gas and Electric Company was incorporated in:
1905
and provides regulated gas and electric service in Northern and Central California.
Patti Poppe
She continues to oversee the broader PG&E corporate organization.
Sumeet Singh
Effective January 1, 2026:
Chief Executive Officer, Pacific Gas and Electric Company
and:
Executive Vice President, Energy Delivery.
As of December 31, 2025:
Approximately 29,000 regular Utility employees
plus:
10 PG&E Corporation employees.
Approximately:
17,500 utility employees
were represented by collective bargaining agreements at the end of 2025.
Approximately 70,000 square miles
across Northern and Central California.
More than 16 million people.
Approximately:
5.6 million
Approximately:
4.6 million.
PG&E Corporation trades on:
NYSE
Ticker:
PCG
Customers filing a complaint about billing, service, outages, meter issues, property damage, disconnection, solar service, construction delays, safety concerns, or Customer Service should retain their account number, service address, bills, meter information, photos, claim documents, and records of previous conversations.
Call 1-877-660-6789 and explain the issue. Provide the account number, service address, billing period, meter information, outage details, or other facts relevant to the complaint. Ask the representative to create or document a case and provide any reference number available. For urgent gas or powerline hazards, follow emergency procedures rather than using an ordinary complaint route.
If the first representative cannot resolve the matter, request further review. Business, solar, agricultural, and construction-related disputes should be routed through the appropriate specialized department. Maintain a written timeline, copies of bills, photographs, outage information, and names or reference numbers from previous calls.
If you believe PG&E caused property damage or another compensable loss, submit a formal claim through PG&E’s Claims process. The company accepts claims online and through other channels and states that it generally aims to decide claims within approximately 30 days, although complex investigations may require more time.
If an ordinary utility complaint remains unresolved, customers can escalate qualifying issues to the California Public Utilities Commission Consumer Affairs Branch. PG&E’s Service Guarantee states that certain complaints referred from the CPUC Consumer Affairs Branch receive a defined complaint-resolution process, generally requiring a course of action within three working days and communication of resolution within specified periods.
Gas leaks, downed lines, fires, or immediate threats should be reported first to 911 and then PG&E. Other unresolved matters may involve the CPUC, a local government agency, a payment provider, an insurance carrier, or another regulator depending on whether the complaint concerns utility billing, public safety, property damage, solar interconnection, vegetation, or other issues. Keep all bills, complaint numbers, claims records, photographs, and PG&E correspondence before escalating.
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