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- Netflix, Inc.
About Netflix
Netflix, Inc. is one of the world’s largest entertainment and streaming companies. The business was founded in 1997 by Reed Hastings and Marc Randolph and originally operated as a DVD-by-mail rental service. Netflix subsequently transformed itself into a global streaming platform and later became a major producer and distributor of original films, television series, documentaries, animation, games, and live programming.
Netflix provides subscription-based entertainment across numerous countries and languages. Members can watch programming on smart televisions, smartphones, tablets, computers, game consoles, streaming devices, and other supported hardware. The company has expanded beyond traditional streaming into advertising-supported memberships, mobile and television games, live events, sports-related programming, consumer products, and other entertainment experiences.
Netflix is publicly traded on Nasdaq under ticker symbol NFLX. Its current principal executive offices are at 121 Albright Way, Los Gatos, California 95032. Current SEC records list its corporate telephone number as 408-540-3700. Netflix reported approximately 16,000 full-time employees worldwide as of December 31, 2025.
Quick Information
Corporate Phone Number
408-540-3700
Customer Service Number
Netflix primarily directs customers to Call or Chat through the Netflix app and official Help Center rather than publishing one universal permanent customer-service number for all regions.
Corporate Office Address
121 Albright Way, Los Gatos, CA 95032
Headquarters Address
121 Albright Way, Los Gatos, CA 95032
Netflix does not publish one universal general customer-service email. Members should use the Help Center or in-app support.
Industry
Streaming Entertainment, Film, Television and Digital Media
Founded
1997
No. of Employees
Approximately 16,000 full-time employees as of December 31, 2025
Corporate Office Hours
Netflix does not publish one universal public headquarters schedule. Customer support is provided through its Help Center and app.
Website
Netflix.com
Investor Relations
Netflix Investor Relations
Careers Page
Netflix Jobs
Netflix Products & Services
Streaming Entertainment
Netflix’s core service allows members to stream movies, television series, documentaries, animation, and other video programming.
Content availability varies by country.
Netflix Original Series
Netflix produces and distributes original television series across numerous genres.
The company invests heavily in scripted, unscripted, documentary, and international programming.
Original Films
Netflix produces, acquires, and distributes feature films.
Its film library includes dramas, comedies, thrillers, action movies, documentaries, family films, and international productions.
Documentaries
Netflix carries documentary films and series covering history, science, crime, sports, culture, politics, nature, and other subjects.
International Content
The company develops programming in many countries and languages.
Netflix distributes successful local productions to audiences around the world.
Kids and Family Content
Netflix provides children’s television series, films, animation, and family programming.
Parental controls allow households to manage age-related viewing restrictions.
Anime
Netflix licenses and produces anime programming for global audiences.
Live Programming
Netflix has expanded into live entertainment.
Programming can include sports-related events, comedy specials, award-related content, and other live presentations.
Games
Netflix provides games to eligible subscribers as part of its entertainment offering.
Games may be available on supported mobile devices, televisions, computers, or other platforms depending on the title.
Ad-Supported Membership
Netflix offers an advertising-supported membership tier in selected markets.
This plan provides streaming at a lower subscription price with advertisements.
Ad-Free Memberships
Netflix also provides subscription tiers without conventional commercial interruptions.
Available plans and pricing vary by country.
Downloads
Eligible titles can be downloaded on supported devices for offline viewing.
Availability depends on the title, device, and subscription plan.
Multiple Profiles
Netflix accounts can include multiple profiles for members of a household.
Each profile can maintain recommendations and viewing history.
Parental Controls
Parents can create child-oriented profiles and apply maturity restrictions.
Accessibility Features
Netflix provides accessibility features such as subtitles, closed captions, audio descriptions, and supported navigation options.
Availability varies by title and language.
Netflix Household
Netflix uses household-based account rules for account access and sharing.
Members should review current policies for travel, additional members, and supported devices.
Consumer Products
Netflix licenses merchandise and products based on selected original entertainment properties.
Netflix Tudum
Tudum provides news, interviews, behind-the-scenes information, and promotional material relating to Netflix titles.
Netflix Corporate Phone Numbers
Corporate Phone Number
408-540-3700
This number is listed in current Netflix SEC filings.
Corporate Headquarters Number
408-540-3700
It is associated with Netflix’s principal executive offices in Los Gatos.
Headquarters Number
408-540-3700
This is the verified corporate headquarters contact.
Corporate Office Number
408-540-3700
Appropriate corporate-level inquiries can be directed to this number.
Customer Service Number
Netflix currently emphasizes support through the Netflix app and official Help Center.
Members can select Call or Chat after accessing Help.
Customer Support Number
Netflix does not publish one single universal permanent support telephone number that should be assumed to apply in every country and situation.
The safest method is to obtain the current support option directly from Netflix.
In-App Calling
Netflix members can call Customer Service from the Netflix mobile app.
Calls through the app use an internet connection and do not incur conventional long-distance calling charges, although mobile data charges may apply.
Live Chat
Netflix also provides live chat through the app and Help Center.
Billing Support
Billing questions should be handled through Netflix Customer Service unless the subscription is billed through a third-party partner.
Customers billed through Apple, Google, a telecommunications provider, or another partner may need to contact that provider.
Account Security Support
Customers who suspect unauthorized account access should use Netflix’s account-security and support procedures immediately.
Corporate Headquarters Contact
408-540-3700
This is a corporate telephone number, not a substitute for subscriber Help Center support.
Investor Relations
Netflix maintains a dedicated Investor Relations website for shareholders, analysts, and financial information.
A universal public Investor Relations telephone number is not prominently published as the main contact for ordinary investors.
Media / Press Support
Netflix maintains dedicated communications personnel and regional media contacts.
Media contacts should not be used for subscriber billing or streaming problems.
Human Resources Number
A universal public HR telephone number was not verified.
Applicants should use Netflix Jobs.
How to Reach a Real Person at Netflix
The most reliable way to reach a Netflix customer-service representative is through the Netflix app. Members should open My Netflix, access the profile or menu, select Help, and then choose Call or Chat. Non-members can also open the Netflix app, select Help, and use an available Call or Chat option.
This method is preferable to searching for random Netflix telephone numbers online because the app presents the support option appropriate to the customer’s account and region. For corporate matters unrelated to subscription support, Netflix’s verified Los Gatos corporate number is 408-540-3700.
Netflix Headquarters & Corporate Office Address
Netflix Corporate Headquarters
Netflix, Inc.
121 Albright Way
Los Gatos, CA 95032
This is Netflix’s current principal executive-office address.
Los Gatos Corporate Campus
Netflix has maintained a significant corporate presence in Los Gatos for many years.
Current September 2026 SEC filings continue to identify 121 Albright Way as the company’s business address.
Los Angeles Operations
Netflix maintains extensive offices and production operations in the Los Angeles area.
These facilities support content development, production, marketing, and entertainment operations.
New York Operations
Netflix also maintains a significant corporate and production presence in New York.
International Offices
The company maintains offices around the world to support its global entertainment business.
These regional offices should not be confused with the Los Gatos principal executive offices.
How to File a Complaint Against Netflix
Step 1: Sign In to Your Netflix Account
Start by signing in to Netflix.
Review your account, membership, billing, viewing, and device information.
Step 2: Open the Help Center
Use Netflix’s official Help Center or the Help section within the Netflix app.
Select the issue that best matches your complaint.
Step 3: Choose Call or Chat
When available, select Call or Chat to speak with Customer Service.
This is Netflix’s preferred route to human assistance.
Step 4: Explain the Problem Clearly
Provide relevant details about the account, subscription, billing charge, error message, device, or streaming issue.
Never disclose your account password to an unverified person.
Step 5: Troubleshoot Technical Issues
If the complaint involves streaming quality or device errors, follow Netflix’s recommended troubleshooting process.
This can include restarting equipment, testing internet connectivity, signing out, or updating the app.
Step 6: Request Billing Review
For an incorrect charge or subscription concern, ask Customer Service to review the billing history.
If another company bills the Netflix subscription, you may need to work with that billing partner.
Step 7: Request Escalation
If the initial representative cannot resolve the complaint, request additional review when available.
Keep details of the support interaction.
Step 8: Secure the Account if Unauthorized Access Is Suspected
Change your password and follow Netflix’s account-security procedures if you suspect someone has gained unauthorized access.
Review signed-in devices and account information.
Step 9: Contact Netflix Corporate Headquarters When Appropriate
For a serious unresolved corporate matter, correspondence can be directed to:
Netflix, Inc.
121 Albright Way
Los Gatos, CA 95032
Corporate phone: 408-540-3700
Step 10: Keep Complete Records
Save billing records, screenshots, support-chat transcripts, case details, and emails.
Step 11: Contact an Appropriate External Authority
For serious unresolved consumer-protection, payment, privacy, accessibility, or other regulated concerns, customers may consider contacting the appropriate government authority.
The correct agency depends on the complaint and jurisdiction.
