Kia Motors America
Kia Motors America
Kia America, Inc. is the United States sales, marketing, distribution, and customer-support operation of Kia Corporation, the South Korean automotive manufacturer. Kia entered the U.S. market in 1994 and has since developed a nationwide dealer network serving customers across all 50 states. Kia America is responsible for marketing and supporting Kia vehicles in the United States, while Kia Corporation manages the global automotive business.
Kia’s U.S. vehicle lineup includes passenger cars, SUVs, crossovers, hybrid vehicles, plug-in hybrid vehicles, and electric vehicles. The company also supports vehicle ownership through warranties, roadside assistance, maintenance programs, connected services, customer care, parts, accessories, and dealer-based service. Kia America works closely with its authorized dealers to provide sales and after-sales support to vehicle owners.
Kia America is headquartered in Irvine, California. Its corporate headquarters is located at 111 Peters Canyon Road, Irvine, CA 92606, where the company conducts U.S. sales, marketing, corporate, customer-care, and other business operations. Kia America is part of Kia Corporation, whose global headquarters are located in Seoul, South Korea.
949-468-4800
1-800-333-4542
Kia America, Inc.
111 Peters Canyon Road
Irvine, CA 92606
United States
Kia America, Inc.
111 Peters Canyon Road
Irvine, CA 92606
United States
Kia America does not prominently publish a general customer-service email. Customers can use the official Kia Contact Us forms or contact the Kia Customer Care Center by telephone.
Automotive Manufacturing and Sales
1944
Kia America does not separately publish a current total U.S. employee count in its consumer corporate profile. Kia’s 2025 sustainability reporting lists 913 employees for Kia North America regional headquarters in 2024.
Kia Customer Care is available Monday through Friday from 5:00 AM to 6:00 PM Pacific Time. Saturday, Sunday, and U.S. public holidays are closed.
Corporate-office visitor hours are not separately published by Kia America.
Kia Corporation Investor Relations
+82-2-3464-5473
kiair@kia.com
careers-americas.kia.com
Kia America provides a wide range of vehicles and ownership services to customers throughout the United States. Its U.S. operations cover vehicle sales and marketing, customer assistance, warranty support, connected services, roadside assistance, maintenance programs, and dealer support.
Kia offers passenger vehicles designed for everyday transportation, commuting, family use, and customers seeking efficient and technology-focused vehicles.
Depending on model availability, Kia’s passenger-car lineup can include compact and midsize vehicles with features such as advanced infotainment, driver-assistance technology, smartphone connectivity, and fuel-efficient powertrains.
SUVs and crossovers represent a major part of Kia’s U.S. vehicle portfolio.
Kia offers vehicles in different sizes and configurations for customers looking for:
Specific features vary by model and trim.
Kia sells battery-electric vehicles in the United States as part of its broader electrification strategy.
Kia EVs incorporate technologies such as:
Charging range and equipment depend on the specific vehicle.
Kia also offers electrified vehicles using hybrid and plug-in hybrid technology.
These vehicles combine gasoline engines with electric-drive components to provide an alternative to conventional gasoline-only vehicles.
Availability varies by model and model year.
Kia provides warranty coverage and customer assistance for qualifying vehicles.
Warranty support can involve:
Customers with warranty concerns should normally begin with an authorized Kia dealer before escalating the matter to Kia Customer Care.
Kia Connect provides connected vehicle services for qualifying Kia models.
Depending on vehicle and subscription, features can include:
Availability depends on the vehicle, model year, subscription, and service area.
Authorized Kia dealers provide maintenance, warranty repairs, recalls, diagnostics, parts replacement, and other vehicle services.
Customers can use Kia’s dealer network for scheduled maintenance as well as manufacturer-required recall and warranty work.
949-468-4800
This is Kia America’s corporate headquarters telephone number associated with its Irvine headquarters at 111 Peters Canyon Road.
It is intended for corporate matters and should not replace the Kia Customer Care Center for ordinary vehicle-owner assistance.
949-468-4800
Kia America identifies this number with its corporate headquarters in Irvine, California.
1-800-333-4542
This is Kia America’s primary U.S. Customer Care Center number.
Customers can use it for:
Current published Customer Care hours are Monday through Friday from 5:00 AM to 6:00 PM Pacific Time.
1-800-333-4542
Kia’s current owner materials identify this as the toll-free consumer-assistance number.
Kia provides roadside assistance for qualifying new vehicles under the applicable warranty and consumer-information terms.
Roadside assistance is accessed through Kia’s roadside-assistance program and Kia’s published customer-support channels. Coverage and eligibility depend on the vehicle’s model year and applicable warranty terms.
+82-2-3464-5473
This is the Investor Relations contact for Kia Corporation, the South Korean parent company.
It is not a Kia America customer-service number.
This email belongs to Kia Corporation’s Investor Relations function and should be used for investor-related matters rather than vehicle-owner complaints.
Kia publishes separate media contacts for corporate and global communications. Media inquiries should be directed through Kia’s official media-relations channels rather than the consumer Customer Care Center.
949-468-4512
Kia publishes this number for DMCA-related notices together with DMCA@kiausa.com.
This is a specialist legal/copyright contact and is not general customer support.
The best way to reach a Kia customer-service representative is to call the Kia Customer Care Center at 1-800-333-4542 during its published operating hours, Monday through Friday from 5:00 AM to 6:00 PM Pacific Time. Customers can also use Kia’s official online Contact Us forms for written questions. If the issue concerns a repair, warranty claim, recall, or dealership experience, Kia generally expects the customer to work with the authorized Kia dealer first.
Before contacting Kia, have the vehicle identification number, model year, vehicle model, mileage, dealership name, repair-order numbers, warranty information, purchase date, and details of previous conversations ready. If the complaint involves repeated repairs, keep every repair order and note the date, mileage, diagnosis, parts replaced, and result of each repair. This information gives Kia Customer Care a complete record when the matter needs to be escalated beyond the dealership.
Kia America, Inc.
111 Peters Canyon Road
Irvine, CA 92606
United States
Corporate Phone: 949-468-4800
This is Kia America’s U.S. corporate headquarters and the address used for major corporate operations.
Kia America, Inc.
Kia Customer Care Center
P.O. Box 52410
Irvine, CA 92619-2410
United States
Customers can use this address for written customer-care correspondence and certain warranty-related matters.
Kia America, Inc.
Consumer Affairs Department
P.O. Box 52410
Irvine, CA 92619-2410
United States
This address is particularly relevant when a customer needs to send formal written notice concerning a warranty or consumer complaint.
Kia Corporation
12, Heolleung-ro
Seocho-gu
Seoul, South Korea
Global Corporate Phone: +82-2-3464-5114
Kia Corporation is the global parent company of Kia America.
Kia Corporation
Investor Relations
Phone: +82-2-3464-5473
Email: kiair@kia.com
This is for shareholder and investor matters, not U.S. vehicle customer service.
Begin with the authorized Kia dealership where you purchased or serviced the vehicle. Ask to speak with the Service Manager, General Manager, or another manager responsible for the issue.
Explain the problem and request a specific resolution. If the complaint concerns a repair, make sure the dealership records the concern on the repair order.
For warranty-related concerns, Kia’s warranty procedures generally require customers to give the manufacturer and dealer an opportunity to inspect and repair the vehicle.
Keep copies of every repair order and document how the problem continues after each repair attempt.
If the dealership does not resolve the problem, contact:
1-800-333-4542
Provide your VIN, dealership information, repair history, and any previous documentation.
Ask Kia Customer Care to open or update a formal case and provide the case number.
If the initial Customer Care representative cannot resolve the matter, ask for further review.
Explain:
Keep the Kia case number for every future communication.
For a serious unresolved warranty or consumer complaint, send written correspondence to:
Kia America, Inc.
Consumer Affairs Department
P.O. Box 52410
Irvine, CA 92619-2410
United States
Include your name, address, telephone number, VIN, vehicle model, mileage, dealership, repair dates, Kia case number, and requested resolution.
Review the warranty and consumer-information manual supplied with the vehicle.
Certain states have specific manufacturer-notice, dispute-resolution, or lemon-law procedures. Follow the applicable procedure and deadlines carefully.
For example, Kia’s California warranty notice identifies specific procedures for customers pursuing remedies under California’s Song-Beverly warranty laws.
If the complaint involves a potentially dangerous vehicle defect, notify Kia immediately.
For serious safety issues involving brakes, steering, airbags, seat belts, unintended vehicle movement, fire, or other safety-critical systems, customers can also report the matter to the National Highway Traffic Safety Administration.
If Kia and the dealership do not resolve the matter, customers may contact the appropriate state attorney general, consumer-protection agency, or motor-vehicle regulator.
Provide copies of the repair orders, Kia case number, correspondence, warranty documents, and other evidence.
If repeated repair attempts have failed and the vehicle may qualify under applicable state lemon laws, consumers can review their legal options.
Eligibility varies by state, vehicle circumstances, warranty terms, number of repair attempts, and the nature of the defect. Keep a complete record of every dealership and Kia interaction.
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