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- In-N-Out Burger
About In-N-Out Burger
In-N-Out Burger is a privately owned American fast-food restaurant chain known for its hamburgers, cheeseburgers, french fries, shakes, and drive-thru service.
Harry and Esther Snyder founded In-N-Out Burger in Baldwin Park, California, in 1948. The first restaurant introduced a two-way speaker system that allowed customers to order without leaving their vehicles.
The company remains owned by the Snyder family and does not franchise its restaurants. Lynsi Snyder-Ellingson, the founders’ granddaughter, serves as the company’s owner and president.
In-N-Out operates more than 400 restaurants across ten states. Its official media information confirms that the company remains privately owned and has no plans to franchise or pursue a public stock offering.
Quick Information
Industry
Fast-food restaurants and drive-thru dining
Founded
1948
Founders
Harry Snyder and Esther Snyder
Company Type
Privately owned and family-operated restaurant company
Owner and President
Lynsi Snyder-Ellingson
Number of Locations
More than 400 restaurants
States Served
California, Nevada, Arizona, Utah, Texas, Oregon, Colorado, Idaho, Washington, and Tennessee
Customer Service Number
1-800-786-1000
Corporate Office Number
A separate corporate switchboard number is not publicly listed. Customers should call Customer Service at 1-800-786-1000.
Corporate Headquarters Address
In-N-Out Burger
4199 Campus Drive, 9th Floor
Irvine, CA 92612
United States
Customer Service Hours
Sunday through Thursday: 8:00 a.m. to 1:00 a.m.
Friday and Saturday: 8:00 a.m. to 1:30 a.m.
Customers should confirm the applicable time zone when calling.
Merchandise Customer Service Number
1-800-743-0128
Human Resources Number
+1-949-509-6311
Official Website
Customer Contact Page
https://www.in-n-out.com/contact
Restaurant Locator
https://www.in-n-out.com/locations
Careers Website
https://www.in-n-out.com/employment
Products & Services
In-N-Out Burger maintains a focused menu based on freshly prepared burgers, fries, drinks, and shakes. Products and services may include:
- Hamburger
- Cheeseburger
- Double-Double
- French fries
- Chocolate shakes
- Vanilla shakes
- Strawberry shakes
- Soft drinks
- Lemonade
- Pink lemonade
- Hot cocoa
- Drive-thru ordering
- Dine-in service
- Takeout
- Gift cards
- Branded merchandise
- Cookout trucks
- Community fundraising programs
Customers may also request certain commonly known customizations, such as Animal Style, Protein Style, or a Flying Dutchman. Availability and preparation can vary.
In-N-Out states that its restaurants do not use freezers or microwaves for its core food preparation. Whole potatoes are cut into fries, while produce is prepared at each restaurant.
Customers with food allergies should review current allergen information and speak with restaurant employees before ordering. Cross-contact may occur in shared preparation areas.
Corporate Phone Numbers
In-N-Out Customer Service
1-800-786-1000
The official In-N-Out contact page lists this number for restaurant feedback, product questions, gift cards, and general customer concerns.
In-N-Out Corporate Office
A separate corporate-office number is not publicly listed. Customers should call 1-800-786-1000 and ask for the appropriate department.
Local In-N-Out Restaurant
In-N-Out generally directs restaurant feedback through its centralized Customer Service department. Use the restaurant locator to identify the correct location before calling Customer Service.
In-N-Out Merchandise Department
1-800-743-0128
Use this number for online merchandise orders, shipping, returns, and product questions.
Cookout Truck Department
1-888-700-7774
Cookout coordinators are generally available Monday through Friday from 8:00 a.m. to 5:00 p.m.
Human Resources Department
+1-949-509-6311
careers@innout.com
How to Reach a Real Person at In-N-Out Burger
Call 1-800-786-1000 during published Customer Service hours.
In-N-Out states that its Customer Service line is staffed by associates with restaurant experience. To obtain assistance:
- Provide the restaurant location.
- Give the visit date and approximate time.
- Provide the receipt or order information.
- Explain the problem briefly.
- State the resolution you are requesting.
- Ask for a case number if follow-up is required.
For a problem with an active order, speak with the restaurant manager before leaving the location. The manager may be able to correct or replace the order immediately.
Have the following information ready:
- Restaurant address
- Visit date and time
- Receipt
- Order details
- Employee name or description
- Photographs
- Gift card number
- Merchandise order number
- Previous case number
- Requested resolution
Do not provide complete payment-card information through an unverified communication channel.
In-N-Out Burger Headquarters & Corporate Office Address
In-N-Out Corporate Office
In-N-Out Burger
4199 Campus Drive, 9th Floor
Irvine, CA 92612
United States
In-N-Out Customer Service Department
In-N-Out Burgers
Attention: Customer Service Department
4199 Campus Drive, 9th Floor
Irvine, CA 92612
United States
This address is published on In-N-Out’s official Customer Service page and its current gift card terms.
Can Customers Visit In-N-Out Headquarters?
The Irvine headquarters is a corporate office. It is not a regular restaurant, merchandise store, gift card refund counter, or walk-in Customer Service center.
Customers should call Customer Service or use the official online form before mailing correspondence or attempting to visit the office.
How to File a Complaint Against In-N-Out Burger
Step 1: Speak With the Restaurant Manager
Report an incorrect order, cleanliness issue, employee concern, or food problem to the manager while you are still at the restaurant.
Step 2: Contact Customer Service
Call 1-800-786-1000 or submit the official online contact form. Provide the restaurant location, date, time, receipt, and requested resolution.
Step 3: Request Escalation
If the initial associate cannot resolve the complaint, ask whether the matter can be reviewed by a Customer Service supervisor or restaurant operations manager.
Step 4: Preserve Supporting Information
Keep the receipt, photographs, product packaging, payment record, and previous correspondence.
For a suspected food-safety concern, preserve the packaging and product details when it is safe to do so.
Step 5: Send a Written Corporate Complaint
Mail written correspondence to:
In-N-Out Burgers
Attention: Customer Service Department
4199 Campus Drive, 9th Floor
Irvine, CA 92612
United States
Include your contact information, restaurant location, case number, and requested resolution.
Step 6: Consider External Escalation
Depending on the complaint, customers may contact:
- Their payment-card issuer for an unauthorized transaction
- The local health department for a qualifying food-safety concern
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
- Emergency services for a serious allergic reaction or medical emergency
Frequently Asked Questions
Where is In-N-Out Burger headquartered?
In-N-Out Burger is headquartered at 4199 Campus Drive, 9th Floor, Irvine, California 92612.
What is In-N-Out Burger’s customer-service number?
Call 1-800-786-1000.
Who owns In-N-Out Burger?
In-N-Out is privately owned by Lynsi Snyder-Ellingson, the granddaughter of founders Harry and Esther Snyder.
Who is the president of In-N-Out Burger?
Lynsi Snyder-Ellingson is the company’s owner and president.
Does In-N-Out franchise its restaurants?
No. In-N-Out owns and operates its restaurants and does not offer franchises.
Is In-N-Out publicly traded?
No. In-N-Out Burger is a privately owned company and does not have a stock ticker.
How do I complain about an In-N-Out restaurant?
Speak with the restaurant manager first, then call Customer Service at 1-800-786-1000 if additional assistance is required.
How do I contact In-N-Out about a merchandise order?
Call the Merchandise Department at 1-800-743-0128.
Can I visit In-N-Out headquarters for customer service?
No. The Irvine headquarters is not a walk-in Customer Service center. Call or use the official contact form.
