About In-N-Out Burger

In-N-Out Burger is a privately held American fast-food restaurant chain best known for hamburgers, cheeseburgers, french fries, shakes, and its simple made-to-order menu. The company was founded in 1948 by Harry and Esther Snyder in Baldwin Park, California. Its original restaurant introduced an early drive-thru ordering system that allowed customers to place orders without leaving their vehicles, helping establish a service model that later became closely associated with the brand.

The company has remained owned and operated by the Snyder family and does not use a traditional franchise model. In-N-Out emphasizes direct control over restaurant operations, food preparation, employee training, and customer service. Its menu remains intentionally limited compared with many national fast-food chains, with a focus on fresh ingredients, made-to-order meals, and consistent restaurant operations.

In-N-Out operates restaurants across California, Nevada, Arizona, Utah, Texas, Oregon, Colorado, Idaho, Washington, Tennessee, and other expanding markets. The company identifies its corporate offices at 4199 Campus Drive, Suite 900, Irvine, California 92612, while its Baldwin Park complex also continues to serve as a corporate facility. Additional satellite support facilities help serve the company’s growing restaurant network.

Quick Information

Corporate Phone Number

800-786-1000

Customer Service Number

800-786-1000

Corporate Office Address

4199 Campus Drive, Suite 900, Irvine, CA 92612

Headquarters Address

4199 Campus Drive, Suite 900, Irvine, CA 92612

Email

General customer inquiries are handled through In-N-Out Burger’s official contact form. Careers email: careers@innout.com

Industry

Fast Food and Restaurants

Founded

1948

No. of Employees

A current company-wide employee total is not publicly disclosed in the official sources reviewed.

Corporate Office Hours

No universal corporate-office schedule is publicly listed. Customer Service is available Sunday through Thursday from 8 a.m. to 1 a.m. and Friday through Saturday from 8 a.m. to 1:30 a.m.

Website

In-N-Out.com

Investor Relations

Not applicable. In-N-Out Burger is privately held.

Careers Page

In-N-Out Burger Employment

In-N-Out Burger Products & Services

Hamburgers

Hamburgers are among the primary products offered by In-N-Out Burger. The company’s standard hamburger is prepared to order and can be customized with available toppings and preparation preferences.

The brand has maintained a simple core burger menu rather than continuously expanding into a large number of unrelated food categories.

Cheeseburgers

In-N-Out offers cheeseburgers prepared with its beef patties, cheese, bun, vegetables, sauce, and customer-selected modifications.

Customers can customize their burgers based on available restaurant options and well-known preparation variations.

Double-Double

The Double-Double is one of In-N-Out Burger’s signature products. It combines two beef patties with two slices of cheese and the company’s traditional burger ingredients.

The product has become one of the menu items most closely associated with the In-N-Out brand.

French Fries

In-N-Out serves french fries prepared from fresh potatoes at its restaurants. Fries are cut and prepared as part of the company’s restaurant operations and are commonly ordered alongside burgers.

Customers can also request certain preparation variations depending on their preferences.

Milkshakes

The company offers milkshakes in classic flavors including chocolate, vanilla, and strawberry.

Shakes are available as a standalone beverage or as part of a meal with burgers and fries.

Soft Drinks and Beverages

In-N-Out restaurants provide soft drinks and other beverages to accompany food orders.

Beverage availability can vary slightly depending on the restaurant location and local product availability.

Made-to-Order Food Service

A central part of In-N-Out Burger’s operating model is preparing food to order. The company emphasizes freshness, quality, and consistency rather than maintaining an extensive menu of pre-prepared food.

This service model is one of the distinguishing characteristics of the brand.

Drive-Thru Service

Drive-thru service has been part of In-N-Out Burger since the company’s earliest years. Harry Snyder’s original restaurant used a two-way speaker system designed to allow customers to order from their vehicles.

Today, drive-thru service remains a central feature at most In-N-Out locations.

Dine-In Service

Many In-N-Out restaurants provide indoor seating in addition to drive-thru service.

Some locations may also offer patios or other seating arrangements depending on the property configuration.

Gift Cards

In-N-Out Burger offers gift cards that customers can purchase and use at participating restaurant locations.

Customers can check gift card balances and obtain assistance with lost, stolen, or damaged cards through the company’s dedicated support channels.

Company Store Merchandise

In-N-Out operates a Company Store selling branded merchandise.

Available merchandise can include apparel, accessories, collectibles, and other products featuring In-N-Out branding.

In-N-Out Burger Corporate Phone Numbers

Corporate Phone Number

800-786-1000

In-N-Out Burger publishes 800-786-1000 as its principal customer and corporate contact number.

Corporate Headquarters Number

800-786-1000

The company uses this number for customers seeking assistance from its corporate Customer Service team.

A separate general corporate switchboard number is not prominently published in the current official contact information reviewed.

Headquarters Number

800-786-1000

Customers seeking assistance related to the company or its restaurant operations can use this verified number.

Corporate Office Number

800-786-1000

The number is published alongside In-N-Out’s corporate Customer Service address in Irvine, California.

Customer Service Number

800-786-1000

This is In-N-Out Burger’s official Customer Service telephone number.

Customer Service Associates are available:

Sunday through Thursday: 8 a.m. to 1 a.m.
Friday through Saturday: 8 a.m. to 1:30 a.m.

Customer Support Number

800-786-1000

Customers can use this number for restaurant concerns, general inquiries, complaints, gift-card problems, and other appropriate customer-service matters.

Toll-Free Number

800-786-1000

In-N-Out’s main customer-service number is toll-free.

Gift Card Balance Number

888-914-4438

Customers can call this number 24 hours a day, seven days a week to check the available balance on an In-N-Out gift card.

Gift Card Customer Service Number

800-786-1000

Customers who need assistance with lost, stolen, or damaged gift cards can use the company’s general Customer Service number.

Human Resources Number

949-509-6311

In-N-Out Burger publishes this Human Resources number for applicants who need a reasonable accommodation during the application or interview process.

This is a specialized HR contact and should not be treated as general customer service.

Media / Press Number

949-620-1595

In-N-Out Burger’s official press materials identify this number for the company’s Marketing Department in connection with media releases.

It should be used for appropriate press or media-related matters rather than restaurant customer complaints.

Legal Fax Number

949-509-6378

In-N-Out Burger publishes this fax number for certain copyright and legal notices.

It is not a general customer-service telephone number.

Investor Relations Number

In-N-Out Burger is privately held and does not operate a conventional public-company Investor Relations department.

Sales Number

A separate national sales telephone number was not identified in current official sources. Restaurant purchases are handled at individual locations, while merchandise is sold through the Company’s Store channels.

How to Reach a Real Person at In-N-Out Burger

The most direct way to speak with a real In-N-Out Burger Customer Service Associate is to call 800-786-1000. The company publishes this number specifically for customer assistance. Representatives are available Sunday through Thursday from 8 a.m. to 1 a.m. and Friday through Saturday from 8 a.m. to 1:30 a.m. When calling about a restaurant experience, provide the restaurant location, date and approximate time of the visit, order details, and a clear explanation of your concern.

Customers can also submit general inquiries, compliments, and complaints through In-N-Out Burger’s official online contact system. Employment applicants can contact Human Resources at 949-509-6311 for accommodation-related matters or use careers@innout.com for appropriate employment inquiries. For unresolved customer-service problems, request that the matter be reviewed or escalated by the appropriate management team.

In-N-Out Burger Headquarters & Corporate Office Address

In-N-Out Burger Corporate Headquarters

In-N-Out Burger
4199 Campus Drive, Suite 900
Irvine, CA 92612

This is the corporate-office address identified in current In-N-Out Burger media materials.

Customer Service Mailing Address

In-N-Out Burgers Corporate Office
4199 Campus Drive, 9th Floor
Irvine, CA 92612

Customers can send written customer-service correspondence to this address.

Customer Service Department Address

In-N-Out Burgers
Attn: Customer Service
4199 Campus Drive, 9th Floor
Irvine, CA 92612

This address is identified in In-N-Out Burger’s official terms for customer-service correspondence.

Privacy Correspondence Address

In-N-Out Burgers
Attn: Privacy
4199 Campus Drive, 9th Floor
Irvine, CA 92612

This address can be used for certain privacy-related requests.

Copyright and Legal Address

In-N-Out Burgers
Attn: Copyright – Legal
4199 Campus Drive, 9th Floor
Irvine, CA 92612

This address is specifically associated with copyright and certain legal notices.

Baldwin Park Corporate Complex

In-N-Out Burger also maintains a corporate complex in Baldwin Park, California.

The company states that both its Baldwin Park complex and Irvine offices serve as corporate facilities supporting its restaurant operations.

Chino Support Facility

In-N-Out identifies Chino, California as one of its satellite support locations.

Lathrop Support Facility

The company maintains a satellite support presence in Lathrop, California.

Las Vegas Support Facility

In-N-Out also maintains support operations in Las Vegas, Nevada.

Phoenix Support Facility

The company identifies Phoenix, Arizona as a satellite support location.

Draper Support Facility

In-N-Out maintains a support facility in Draper, Utah.

Dallas Support Facility

The company’s support network also includes Dallas, Texas.

How to File a Complaint Against In-N-Out Burger

Step 1: Speak With the Restaurant Manager

If the complaint concerns a particular In-N-Out Burger location, begin by speaking with the manager at that restaurant.

Explain the issue clearly and provide the date, approximate time, order details, and any other information that can help management identify what happened.

Step 2: Contact In-N-Out Burger Customer Service

If the restaurant manager cannot resolve your concern, call 800-786-1000.

Tell the Customer Service Associate which restaurant is involved and describe the problem in detail.

Step 3: Submit a Complaint Through the Official Contact Form

In-N-Out Burger provides an official Compliments & Concerns contact form where customers can submit feedback electronically.

Choose the relevant restaurant and provide your contact information, visit details, and description of the complaint.

Step 4: Provide Supporting Information

Include receipts, payment details, photographs, or other documentation that supports your complaint.

If the concern involves food quality, an incorrect order, service, or a charge, providing specific information can help the company investigate the issue.

Step 5: Request Escalation

If the initial customer-service response does not resolve the complaint, ask whether your concern can be reviewed by an appropriate supervisor or management team.

Explain what resolution you previously received and why you believe further review is needed.

Step 6: Send a Written Complaint to the Corporate Office

For unresolved matters, you can send written correspondence to:

In-N-Out Burgers Corporate Office
4199 Campus Drive, 9th Floor
Irvine, CA 92612

Include your contact information, the restaurant location, details of the incident, previous communications with the company, and the resolution you are requesting.

Step 7: Keep Records of the Complaint

Save your receipts, photographs, emails, submitted contact-form information, and notes from telephone calls.

Keeping a complete record can be helpful if the complaint involves a disputed charge, injury, food-safety problem, or another serious issue.

Step 8: Contact the Appropriate Outside Agency

If the issue involves serious food-safety, public-health, employment, discrimination, consumer-protection, or other regulatory concerns, you may consider contacting the appropriate government authority.

The correct agency will depend on the type of complaint and the location where the incident occurred.