-
- In-N-Out Burger
About In-N-Out Burger
In-N-Out Burger is a privately owned American fast-food restaurant chain founded by Harry and Esther Snyder in Baldwin Park, California, in 1948.
The company became known for a relatively simple menu, freshly prepared hamburgers, cheeseburgers, fries, shakes, and a distinctive drive-thru restaurant experience.
Unlike many large fast-food chains, In-N-Out does not franchise its restaurants. The company maintains direct control of its locations and continues to be owned and operated by the Snyder family.
In-N-Out has expanded beyond California into several Western and Southern states while deliberately maintaining a more controlled growth strategy than many franchised restaurant competitors.
The company’s corporate headquarters remains in Irvine, California.
Quick Information
Industry
Fast-Food Restaurants
Founded
1948
Corporate Phone Number
1-800-786-1000
Customer Service Number
1-800-786-1000
Corporate Office Address
4199 Campus Drive, 9th Floor
Irvine, CA 92612
United States
Headquarters Address
4199 Campus Drive, Suite 900
Irvine, CA 92612
United States
In-N-Out does not publish a universal direct general customer-service email. Customers can submit email correspondence through the official Contact Us page.
Founders
Harry and Esther Snyder
Ownership
Snyder Family
Franchise Model
No franchising
Customer Service
Professional Customer Service Associates available by phone
Website
In-N-Out Burger Products & Services
In-N-Out maintains a simpler menu than many major fast-food competitors.
Hamburgers
Customers can order hamburgers with lettuce, tomato, onions, spread, and other available customizations.
Cheeseburgers
The cheeseburger adds American cheese to In-N-Out’s standard burger.
Double-Double
The Double-Double includes two beef patties and two slices of cheese and is one of In-N-Out’s best-known menu items.
French Fries
In-N-Out prepares french fries from whole potatoes at its restaurants.
Shakes
Chocolate, vanilla, and strawberry shakes are available.
Custom and “Secret Menu” Orders
In-N-Out is well known for customer-requested variations such as Animal Style and Protein Style.
Merchandise
The company also sells branded apparel, accessories, and other merchandise through its company store.
In-N-Out Burger Corporate Phone Numbers
Customer Service / Corporate Contact
1-800-786-1000
In-N-Out publishes this telephone number for customers who want to speak with a Customer Service Associate.
Marketing Department
(949) 620-1595
This number is used for certain corporate marketing and media matters and should not be used as the primary customer complaint line.
Restaurant Numbers
Individual In-N-Out restaurants have local telephone numbers.
For an immediate restaurant problem, customers may contact the location directly.
How to Reach a Real Person at In-N-Out Burger
Call:
1-800-786-1000
In-N-Out specifically states that customers can speak with a professional Customer Service Associate.
For restaurant problems, have:
- Restaurant location
- Date and time
- Receipt
- Order details
- Employee or manager information when relevant
- Description of the concern
available.
Customers can also use the Contact Us form for written feedback.
In-N-Out Burger Headquarters & Corporate Office Address
In-N-Out Corporate Office
4199 Campus Drive
9th Floor
Irvine, CA 92612
United States
The Irvine headquarters supports In-N-Out’s corporate administration, restaurant operations, real estate, supply chain, marketing, customer service, and other company functions.
Because In-N-Out does not operate a franchise system, the company maintains direct corporate oversight of its restaurants.
How to File a Complaint Against In-N-Out Burger
Step 1: Speak With the Restaurant Manager
Begin with the restaurant involved.
Step 2: Call Customer Service
1-800-786-1000
Step 3: Submit Online Feedback
Use In-N-Out’s official Contact Us page and select the appropriate complaints or concerns category.
Step 4: Provide Complete Information
Include:
- Restaurant
- Visit date
- Order information
- Receipt
- Description of the problem
Step 5: Write to Customer Service
In-N-Out Burgers
Attn: Customer Service
4199 Campus Drive, 9th Floor
Irvine, CA 92612
United States
Step 6: Food Safety Complaints
Serious sanitation or food-safety concerns can also be reported to the appropriate local health department.
Step 7: Consumer Complaint
For a serious unresolved consumer dispute, customers may consider contacting the appropriate consumer-protection authority.
