Gusto
Gusto
Gusto, Inc. is a privately held software company providing payroll, human resources, benefits, hiring, and workforce-management services for small and midsized businesses.
Joshua Reeves, Edward Kim, and Tomer London founded the company in 2011 under the name ZenPayroll. It later adopted the Gusto name and established its headquarters in San Francisco, California.
Gusto supports more than 500,000 businesses. Customer-support options depend on the user’s account, role, and subscription. Existing customers should sign in to access authenticated phone, email, chat, and callback support.
Gusto, Inc.
ZenPayroll
Payroll, human resources, employee benefits, and financial technology
2011
Joshua Reeves, Edward Kim, and Tomer London
Joshua Reeves
Privately held company
Gusto does not publish one universal support number for all existing customers. Sign in to request authenticated support.
1-800-936-0383
A separate corporate switchboard number is not publicly listed.
Gusto, Inc.
525 20th Street
San Francisco, CA 94107
United States
Phone callbacks: Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Time
Chat: Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Time, and Saturday through Sunday, 5:00 a.m. to 3:00 p.m. Pacific Time
https://gusto.com/about/contact
Gusto products and services may include:
Features depend on the selected plan, state, business type, and third-party provider. Customers should review current pricing and service terms before enrolling.
1-800-936-0383
This number is intended for pricing, product demonstrations, features, and new-account questions.
Existing customers should sign in to their Gusto account and select Contact Us. Authenticated support may be available through phone callback, chat, or email.
Gusto does not publicly list a separate corporate switchboard number. The sales line should not be used as a substitute for authenticated payroll support.
Employees should sign in to review pay stubs, tax documents, direct-deposit information, and account settings. Employment and payroll questions may also require assistance from the employer’s payroll administrator.
Sign in to the Gusto application, select the profile icon, open Help, and choose Contact Us.
Privacy questions may be sent to privacy@gusto.com or submitted through Gusto’s Privacy Request Portal.
Existing customers should sign in before requesting help. Authentication allows Gusto to confirm the user’s identity and access the appropriate company or employee account.
To contact support:
Before contacting Gusto, gather:
Never send passwords, two-step verification codes, full bank-account numbers, or complete Social Security numbers through an unverified message.
Gusto, Inc.
525 20th Street
San Francisco, CA 94107
United States
Gusto also maintains offices in Denver, New York, and other locations.
The San Francisco headquarters is a corporate office and not a walk-in payroll-support center. Customers should not mail payroll records, tax forms, employee identification documents, or bank information to headquarters without verified instructions.
Step 1: Contact Authenticated Support
Sign in and submit the issue through Gusto’s support system. Use chat or request a callback for urgent payroll concerns.
Step 2: Provide Complete Information
Include the affected payroll, transaction date, employee, tax agency, error message, and requested resolution.
Step 3: Request Escalation
If the first representative cannot resolve the issue, request review by a payroll, tax, benefits, banking, security, or supervisory specialist.
Step 4: Keep Supporting Records
Save payroll reports, account statements, tax notices, screenshots, emails, and case numbers.
Step 5: Follow Up Through the Same Case
Use the existing case number to avoid creating disconnected support requests.
Step 6: Consider External Escalation
Depending on the issue, customers may contact:
External escalation does not replace payroll or tax deadlines. Customers facing a filing deadline should seek qualified professional assistance promptly.
Gusto is headquartered at 525 20th Street, San Francisco, California 94107.
Gusto does not publish one universal customer-support number. Existing customers should sign in to request authenticated support.
Gusto Sales can be reached at 1-800-936-0383.
Joshua Reeves is Gusto’s co-founder and Chief Executive Officer.
Gusto provides payroll, tax filing, hiring, onboarding, benefits administration, time tracking, HR tools, and related workforce services.
Sign in, open Help, select Contact Us, and request a callback or chat with Customer Support.
The employee should first contact the employer or payroll administrator. They can also sign in to Gusto to review pay details and request support when appropriate.
Use the Forgot Email or Forgot Password options on Gusto’s sign-in page and complete the identity-verification process.
No. The San Francisco headquarters is not a walk-in customer-support or payroll-processing location.
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