Gusto
About Gusto
Gusto, Inc. is an American financial technology and human resources software company that provides payroll, employee benefits, hiring, onboarding, time tracking, HR, workers’ compensation, and related business-management services. The company was founded in 2011 and was originally known as ZenPayroll before adopting the Gusto name.
Gusto primarily serves small and growing businesses. Its platform helps employers calculate and run payroll, file payroll taxes, issue W-2 and 1099 forms, onboard employees, administer selected benefits, manage time and attendance, and support other workforce functions. Gusto also provides products for accountants, contractors, embedded payroll partners, and businesses looking for integrated HR and payroll tools.
Although many older corporate directories describe San Francisco as Gusto’s headquarters, Gusto itself has stated that it intentionally does not maintain one single traditional headquarters. Instead, it operates several equally important offices that it calls Homebases, including San Francisco, Denver, and New York City, with additional operations connected to Scottsdale through Symmetry. For formal legal and corporate purposes, Gusto continues to publish 525 20th Street, San Francisco, California 94107 in current legal materials.
Quick Information
Corporate Phone Number
Gusto does not publish one universal general corporate switchboard number for public inquiries.
Customer Service Number
Existing customers receive support through their authenticated Gusto account, including chat, callback, and email options.
Corporate Office Address
525 20th St., San Francisco, CA 94107
Headquarters Address
Gusto states that it does not operate one traditional headquarters. San Francisco legal address: 525 20th St., San Francisco, CA 94107
Existing customer support is provided through authenticated Gusto support. Privacy email is available through Gusto’s Legal Privacy team.
Industry
Payroll Software, Human Resources Technology and Financial Technology
Founded
2011
No. of Employees
Gusto does not currently publish one definitive company-wide employee count in its public corporate materials reviewed.
Corporate Office Hours
General support information lists availability Monday through Friday. Human support is available on weekdays, with callback availability generally Monday through Friday from 5 a.m. to 5 p.m. Pacific Time depending on plan and issue type.
Website
Gusto.com
Investor Relations
Not applicable in the conventional public-company sense. Gusto is privately held.
Careers Page
Gusto Careers
Gusto Products & Services
Payroll Software
Payroll is one of Gusto’s core products.
The platform helps employers calculate employee wages, deductions, taxes, reimbursements, and other payroll components.
Automatic Payroll Tax Filing
Gusto supports payroll tax calculations and filings for eligible businesses.
The platform can help submit federal, state, and local payroll taxes where supported.
Direct Deposit
Businesses can use Gusto to pay eligible employees through direct deposit.
Payment timing and availability depend on the customer’s plan, funding status, and other requirements.
Instant Pay
Certain Gusto plans provide faster payment options.
Gusto promotes Instant Pay as a way for qualifying businesses to send employee pay quickly when eligibility requirements are met.
Employee Onboarding
Gusto provides digital onboarding tools that help businesses add new employees.
Employers can collect relevant information, distribute documents, and organize onboarding tasks through the platform.
W-2 and 1099 Support
Gusto helps businesses generate and file required tax forms such as W-2s and certain 1099s.
Employees and contractors can access eligible tax documents through their accounts.
Contractor Payments
Businesses can use Gusto to manage payments to eligible independent contractors.
The company also offers contractor-related tools and tax-document support.
Employee Benefits
Gusto provides tools for employers interested in offering employee benefits.
Available services can include health insurance and other employee benefit programs depending on state, eligibility, and plan.
Workers’ Compensation
Gusto supports workers’ compensation insurance integration for eligible businesses.
Payroll deductions and insurance-related information can be coordinated through the platform.
Time Tracking
The platform provides time-tracking tools for eligible plans and businesses.
Employee hours can be connected with payroll calculations.
PTO Management
Employers can manage time-off policies and employee leave information through supported Gusto HR features.
Hiring Tools
Gusto offers tools designed to support recruitment and hiring workflows.
Features depend on the customer’s plan and product configuration.
HR Tools
Gusto provides HR functionality for employee records, onboarding, policies, performance processes, and workforce administration.
Gusto Wallet
Gusto offers employee-focused financial tools through its broader platform.
Eligible employees may have access to features designed to help manage pay and finances.
Gusto Pro
Gusto Pro provides tools designed for accounting professionals and firms that manage payroll and related services for multiple clients.
Gusto Embedded Payroll
Gusto also provides embedded payroll technology that allows other software companies and platforms to integrate payroll capabilities.
Accounting Integrations
Gusto integrates with accounting and business software used by small businesses.
Integration availability depends on the product and customer’s configuration.
Business Compliance Support
The platform helps businesses manage selected payroll and employment compliance responsibilities.
Businesses remain responsible for understanding the legal obligations applicable to their operations.
Gusto Corporate Phone Numbers
Corporate Phone Number
Gusto does not currently publish one general corporate switchboard number for public use.
The company directs customers and prospects to specialized support or sales channels.
Corporate Headquarters Number
Because Gusto does not identify one traditional headquarters and does not publish a universal headquarters phone number, no separate verified headquarters number should be listed.
Headquarters Number
No universal public headquarters telephone number was verified.
Corporate Office Number
No separate general corporate-office number is prominently published.
Customer Service Number
Existing Gusto customers should sign in to their Gusto account to contact support.
Available options can include chat, callback, and email depending on the issue and customer plan.
Customer Support Number
Gusto does not publish one universal customer-support telephone number for unauthenticated use.
Authenticated customers can request a callback through their accounts when the option is available.
Support Callback Availability
Gusto states that callback support is generally available Monday through Friday from 5 a.m. to 5 p.m. Pacific Time.
Availability can vary by plan and issue type.
Human Support Hours
Gusto also describes human support as available on weekdays.
Its public sales and contact information lists staff availability during standard weekday support windows.
Sales Number
800-936-0383
Gusto publishes this number for prospective customers who want information about features and pricing.
Sales Support Number
800-936-0383
Businesses considering Gusto can use this verified number to contact the sales team.
Toll-Free Sales Number
800-936-0383
This is Gusto’s verified toll-free sales telephone number.
It is not the same as an existing-customer support line.
Privacy Contact
Gusto handles privacy inquiries through its Legal Privacy team.
Current legal materials identify the team at the company’s San Francisco address.
Media / Press Number
A permanent general public media phone number was not verified in the current corporate materials reviewed.
Human Resources Number
A universal public HR telephone number was not verified.
Employment candidates should use Gusto Careers.
Investor Relations Number
Gusto is privately held and does not operate a conventional public-company Investor Relations department.
How to Reach a Real Person at Gusto
If you are already a Gusto customer, the best way to reach a real support representative is to sign in to your Gusto account. Open the help interface, describe your issue, and follow the prompts until the platform displays the available contact methods. Depending on your plan and issue type, these can include chat, a callback request, or email.
Callback support is generally available Monday through Friday from 5 a.m. to 5 p.m. Pacific Time, though availability can vary. Prospective customers who want to speak with a sales representative can call 800-936-0383. Existing customers should not rely on the sales number for payroll, tax filing, employee, account-access, or benefits support.
Gusto Headquarters & Corporate Office Address
Gusto San Francisco Homebase and Legal Address
Gusto, Inc.
525 20th St.
San Francisco, CA 94107
Gusto uses this address in current legal and regulatory materials.
Important Headquarters Clarification
Gusto has publicly stated that it intentionally does not maintain one single traditional headquarters.
Instead, the company operates multiple equally important locations that it calls Homebases.
Therefore, 525 20th Street in San Francisco should be described as Gusto’s San Francisco corporate and legal address rather than suggesting that Gusto itself treats San Francisco as its sole headquarters.
Denver Homebase
Gusto maintains a major office and Homebase in Denver, Colorado.
The Denver operation supports employees across multiple business and technical functions.
New York City Homebase
Gusto also maintains a Homebase in New York City.
The office supports technology, product, business, and other teams.
Scottsdale Office
Gusto’s workforce also includes employees associated with Scottsdale, Arizona, particularly through its Symmetry operations.
Legal Privacy Address
Gusto, Inc.
Attn: Legal Privacy
525 20th St.
San Francisco, CA 94107
This address is specifically published for privacy and legal-data matters.
How to File a Complaint Against Gusto
Step 1: Sign In to Your Gusto Account
Existing customers should begin by signing in to Gusto.
Authenticated support helps Gusto identify the business, account, payroll, employee, and service associated with the complaint.
Step 2: Open Gusto Support
Use the help icon within the Gusto platform and describe the issue.
The support system may ask follow-up questions to route the complaint to the correct team.
Step 3: Select a Human Support Option
When available, choose chat, request a callback, or send an email.
Callback support is generally available Monday through Friday from 5 a.m. to 5 p.m. Pacific Time, depending on the plan and issue.
Step 4: Provide Complete Complaint Details
Clearly explain whether the concern involves payroll, payroll taxes, benefits, employee onboarding, account access, contractor payments, tax forms, time tracking, or another Gusto service.
Include relevant payroll dates, transaction information, tax notices, or account details through secure authenticated channels.
Step 5: Provide Supporting Documentation
Keep copies of payroll reports, tax notices, employee records, payment confirmations, emails, screenshots, and previous support conversations.
Because payroll and HR information is sensitive, submit documents only through secure Gusto channels.
Step 6: Request Escalation
If the first support interaction does not resolve the problem, ask for the case to be escalated to the appropriate specialist or higher-level support team.
Explain what has already been attempted and why the issue remains unresolved.
Step 7: Keep the Support Case Information
Save ticket numbers, dates, representative names, callback records, emails, and any promised resolution dates.
This information can help if you need additional follow-up.
Step 8: Send Appropriate Legal or Privacy Correspondence
For qualifying privacy or legal-data matters, written correspondence can be directed to:
Gusto, Inc.
Attn: Legal Privacy
525 20th St.
San Francisco, CA 94107
This address is intended for appropriate legal and privacy matters, not routine payroll Customer Service.
Step 9: Review the Applicable Gusto Agreement
If the complaint involves billing, payroll processing, taxes, payment transmission, service availability, or another contractual issue, review the applicable Gusto terms or service agreement.
The agreement may contain important procedures relating to responsibilities, disputes, and service limitations.
Step 10: Contact the Appropriate Government or Regulatory Authority
If an unresolved matter involves payroll taxes, wage payments, financial transmission, privacy, employment law, or another regulated issue, the appropriate state or federal authority may have jurisdiction.
The correct regulator will depend on the nature of the problem and the customer’s location.
Step 11: Consider Formal Dispute Resolution
For a substantial unresolved contractual or financial dispute, review the dispute-resolution provisions in the applicable agreement.
Depending on the circumstances, additional options may include regulatory complaints, contractual dispute procedures, or legal advice.
