Gusto
About Gusto
Gusto, Inc. is a privately held software company providing payroll, human resources, benefits, hiring, and workforce-management services for small and midsized businesses.
Joshua Reeves, Edward Kim, and Tomer London founded the company in 2011 under the name ZenPayroll. It later adopted the Gusto name and established its headquarters in San Francisco, California.
Gusto supports more than 500,000 businesses. Customer-support options depend on the user’s account, role, and subscription. Existing customers should sign in to access authenticated phone, email, chat, and callback support.
Quick Information
Company Name
Gusto, Inc.
Former Name
ZenPayroll
Industry
Payroll, human resources, employee benefits, and financial technology
Founded
2011
Founders
Joshua Reeves, Edward Kim, and Tomer London
Chief Executive Officer
Joshua Reeves
Company Type
Privately held company
Customer Service Number
Gusto does not publish one universal support number for all existing customers. Sign in to request authenticated support.
Sales Phone Number
1-800-936-0383
Corporate Office Number
A separate corporate switchboard number is not publicly listed.
Corporate Headquarters Address
Gusto, Inc.
525 20th Street
San Francisco, CA 94107
United States
Support Hours
Phone callbacks: Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Time
Chat: Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Time, and Saturday through Sunday, 5:00 a.m. to 3:00 p.m. Pacific Time
Official Website
Help Center
Contact Page
https://gusto.com/about/contact
Products & Services
Gusto products and services may include:
- Full-service payroll
- Payroll tax calculations and filings
- Employee and contractor payments
- Hiring and employee onboarding
- Time tracking
- Paid time-off management
- Health-benefits administration
- Workers’ compensation
- Retirement-benefit integrations
- Human-resources tools
- Compliance support
- Performance and talent management
- Employee self-service accounts
- Gusto Wallet
- Reporting and workforce insights
- Accountant tools
- Embedded payroll technology
Features depend on the selected plan, state, business type, and third-party provider. Customers should review current pricing and service terms before enrolling.
Corporate Phone Numbers
Gusto Sales
1-800-936-0383
This number is intended for pricing, product demonstrations, features, and new-account questions.
Gusto Customer Support
Existing customers should sign in to their Gusto account and select Contact Us. Authenticated support may be available through phone callback, chat, or email.
Corporate Office
Gusto does not publicly list a separate corporate switchboard number. The sales line should not be used as a substitute for authenticated payroll support.
Employee Support
Employees should sign in to review pay stubs, tax documents, direct-deposit information, and account settings. Employment and payroll questions may also require assistance from the employer’s payroll administrator.
Gusto Mobile-App Support
Sign in to the Gusto application, select the profile icon, open Help, and choose Contact Us.
Privacy Requests
Privacy questions may be sent to privacy@gusto.com or submitted through Gusto’s Privacy Request Portal.
How to Reach a Real Person at Gusto
Existing customers should sign in before requesting help. Authentication allows Gusto to confirm the user’s identity and access the appropriate company or employee account.
To contact support:
- Sign in to Gusto.
- Open the Help section.
- Select Contact Us.
- Choose chat, email, or a callback when available.
- Save the case number and written response.
Before contacting Gusto, gather:
- Company name
- Account administrator’s name
- Registered email address
- Payroll date
- Employee or contractor involved
- Tax notice details
- Payment or transaction information
- Screenshots of the error
- Previous case number
Never send passwords, two-step verification codes, full bank-account numbers, or complete Social Security numbers through an unverified message.
Gusto Headquarters & Corporate Office Address
Gusto, Inc.
525 20th Street
San Francisco, CA 94107
United States
Gusto also maintains offices in Denver, New York, and other locations.
The San Francisco headquarters is a corporate office and not a walk-in payroll-support center. Customers should not mail payroll records, tax forms, employee identification documents, or bank information to headquarters without verified instructions.
How to File a Complaint Against Gusto
Step 1: Contact Authenticated Support
Sign in and submit the issue through Gusto’s support system. Use chat or request a callback for urgent payroll concerns.
Step 2: Provide Complete Information
Include the affected payroll, transaction date, employee, tax agency, error message, and requested resolution.
Step 3: Request Escalation
If the first representative cannot resolve the issue, request review by a payroll, tax, benefits, banking, security, or supervisory specialist.
Step 4: Keep Supporting Records
Save payroll reports, account statements, tax notices, screenshots, emails, and case numbers.
Step 5: Follow Up Through the Same Case
Use the existing case number to avoid creating disconnected support requests.
Step 6: Consider External Escalation
Depending on the issue, customers may contact:
- The applicable tax agency
- Their bank for an unauthorized transaction
- The employee-benefit or insurance provider
- A state financial regulator
- A state labor or insurance agency
- The Consumer Financial Protection Bureau for an eligible financial product
- A qualified payroll, tax, HR, or legal professional
External escalation does not replace payroll or tax deadlines. Customers facing a filing deadline should seek qualified professional assistance promptly.
Frequently Asked Questions
Where is Gusto headquartered?
Gusto is headquartered at 525 20th Street, San Francisco, California 94107.
What is Gusto’s customer-service number?
Gusto does not publish one universal customer-support number. Existing customers should sign in to request authenticated support.
What is Gusto’s sales phone number?
Gusto Sales can be reached at 1-800-936-0383.
Who is the CEO of Gusto?
Joshua Reeves is Gusto’s co-founder and Chief Executive Officer.
What services does Gusto provide?
Gusto provides payroll, tax filing, hiring, onboarding, benefits administration, time tracking, HR tools, and related workforce services.
How do I contact Gusto about a payroll problem?
Sign in, open Help, select Contact Us, and request a callback or chat with Customer Support.
What should an employee do about an incorrect paycheck?
The employee should first contact the employer or payroll administrator. They can also sign in to Gusto to review pay details and request support when appropriate.
How do I recover access to my Gusto account?
Use the Forgot Email or Forgot Password options on Gusto’s sign-in page and complete the identity-verification process.
Can I visit Gusto headquarters for payroll support?
No. The San Francisco headquarters is not a walk-in customer-support or payroll-processing location.
