Gusto
About Gusto
Gusto is an American software company providing payroll, human resources, employee benefits, hiring, onboarding, and workforce-management services primarily for small and midsize businesses.
The company launched in 2012 under the name ZenPayroll before adopting the Gusto brand.
Gusto’s platform combines payroll processing, tax filing, employee records, benefits administration, time tracking, hiring, and related HR functions.
The company reports serving hundreds of thousands of businesses across the United States.
Quick Information
Industry
Payroll and Human Resources Software
Founded
2012
Corporate Phone Number
Gusto does not currently publish a universal customer-facing corporate switchboard.
Customer Service Number
Phone support is provided through authenticated callback and account-specific support.
Corporate Office Address
525 20th Street
San Francisco, CA 94107
United States
Headquarters Address
525 20th Street
San Francisco, CA 94107
United States
Gusto provides account-specific email support after users authenticate rather than publishing a universal customer-service email.
Former Name
ZenPayroll
Main Services
Payroll, HR and Benefits
Customer Support
Chat, Callback and Email
Callback Hours
Monday to Friday
5:00 AM to 5:00 PM Pacific Time
Website
Gusto Products & Services
Payroll
Businesses can calculate and process employee wages.
Payroll Taxes
Gusto helps calculate and submit qualifying payroll-tax filings.
Employee Benefits
Businesses can manage eligible healthcare, retirement, and other benefits.
HR Tools
The platform supports employee records, policies, documentation, and workforce administration.
Hiring and Onboarding
Employers can manage offer letters, new-hire documents, and onboarding.
Time Tracking
Eligible time-tracking data can integrate with payroll.
Employee Self-Service
Workers can access pay information and selected benefits through their own accounts.
Gusto Corporate Phone Numbers
Gusto no longer uses a simple public-phone model as its primary support system.
Customers must generally sign in first.
Gusto currently offers:
- Live chat
- Callback
- Email support
- Account-specific phone assistance
Gusto states that chat is generally the fastest way to receive support.
How to Reach a Real Person at Gusto
Sign into your Gusto account.
Open the Help system and request a support representative.
Depending on availability, select:
Chat with Support
Request a Callback
Email Support
Gusto’s callback hours are generally Monday through Friday from 5:00 AM to 5:00 PM Pacific Time.
Gusto Headquarters & Corporate Office Address
Gusto Corporate Address
Gusto, Inc.
525 20th Street
San Francisco, CA 94107
United States
Gusto’s current corporate and privacy documentation identifies this San Francisco address.
The company also maintains significant operations in Denver.
How to File a Complaint Against Gusto
Step 1: Sign Into Gusto
Use the authenticated Help system.
Step 2: Contact Support
Select chat, callback, or email.
Step 3: Ask for a Human Representative
Request connection to a support agent.
Step 4: Keep Case Information
Save emails, chats, payroll dates, and reference numbers.
Step 5: Send Corporate Correspondence
Gusto, Inc.
525 20th Street
San Francisco, CA 94107
Step 6: Payroll and Tax Complaints
Document the relevant payroll period, employee, tax filing, and amounts involved.
Step 7: Regulatory Complaint
Serious unresolved payroll or financial issues may fall under appropriate state or federal authorities.
