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- Farmers Insurance Group
About Farmers Insurance Group
Farmers Insurance Group is an American insurance organization offering coverage for vehicles, homes, rental properties, businesses, and other personal or commercial risks. Farmers is a trade name used by several insurers, including Farmers Insurance Exchange, Fire Insurance Exchange, and Truck Insurance Exchange. These reciprocal insurers are owned by their policyholders, while Farmers Group, Inc. provides management and administrative services.
Farmers was founded in 1928 by John C. Tyler and Thomas E. Leavey. The organization developed from an automobile insurer serving rural drivers into a nationwide insurance group supported by local agents, claims representatives, customer-care centers, digital account tools, and partner companies. Its insurance availability, policy terms, discounts, and underwriting companies vary by state and product.
Farmers maintains its primary corporate operations in Woodland Hills, California. Farmers Group, Inc. is a wholly owned subsidiary of Zurich Insurance Group. Customers should contact their Farmers agent, Customer Care, or Claims Center for policy-related matters instead of attempting to resolve routine insurance issues through the corporate office.
Quick Information
Corporate Phone Number
1-888-327-6335
Farmers publishes this number for Customer Care, policy servicing, billing assistance, and help locating an agent.
Customer Service Number
1-888-327-6335
Customer Care is available Monday through Friday from 7:00 a.m. to 11:00 p.m. Central Time and Saturday through Sunday from 8:00 a.m. to 8:00 p.m. Central Time.
Corporate Office Address
Farmers Insurance
6301 Owensmouth Avenue
Woodland Hills, CA 91367
United States
Farmers publishes this location as its Customer Service mailing address, and it is associated with the organization’s Woodland Hills corporate operations.
Headquarters Address
6301 Owensmouth Avenue
Woodland Hills, CA 91367
United States
Farmers maintains its principal corporate operations in Woodland Hills, California.
Farmers does not publish one universal email address for every policy or customer-service inquiry.
Customers can send secure messages after signing in to their Farmers account. Claim documents can also be uploaded through the official claims portal.
Industry
Insurance and financial services
Founded / Established
1928
Farmers was founded by John C. Tyler and Thomas E. Leavey.
Number of Employees
Approximately 20,000 employees
Farmers’ workforce includes claims representatives, customer-service professionals, underwriters, technology employees, legal and compliance teams, and corporate staff. Farmers also operates through a large network of agents.
Corporate Office Hours
Farmers does not publish a universal visitor schedule for its Woodland Hills office.
Customer Care is available Monday through Friday from 7:00 a.m. to 11:00 p.m. Central Time and weekends from 8:00 a.m. to 8:00 p.m. Central Time. Claims assistance is available 24 hours a day.
Website
Investor Relations
Farmers Insurance Group does not operate a standalone public-company investor-relations program.
Farmers Group, Inc. is owned by Zurich Insurance Group. Corporate investor information is available through Zurich Insurance Group Investor Relations.
Careers Page
https://jobs.farmersinsurance.com/
Farmers advertises opportunities in claims, customer service, technology, underwriting, finance, legal affairs, marketing, and corporate operations.
Farmers Insurance Products & Services
Farmers offers personal and commercial insurance products through affiliated insurers, partner companies, and local agents.
Auto Insurance
Farmers provides automobile insurance that may include liability, collision, comprehensive, medical-payment, uninsured-motorist, and other available coverage.
Coverage requirements, limits, deductibles, exclusions, and discounts vary by state and policy.
Homeowners Insurance
Homeowners policies can provide eligible coverage for a residence, personal belongings, liability, and additional living expenses following a covered loss.
Customers should review the policy documents because floods, earthquakes, maintenance problems, and other risks may require separate coverage or may be excluded.
Renters and Condominium Insurance
Renters insurance can protect eligible personal belongings and provide liability coverage. Condominium insurance is designed to complement the coverage maintained by a condominium association.
Available protection depends on the policy, property, location, and selected limits.
Motorcycle and Recreational Vehicle Insurance
Farmers offers insurance for eligible motorcycles and other vehicles through available products and affiliated companies.
Coverage options and availability depend on the vehicle and state.
Life Insurance
Farmers offers term, whole, and universal life-insurance products through applicable underwriting companies.
Costs, eligibility, benefits, exclusions, and cash-value features depend on the selected policy.
Business Insurance
Commercial products may include general liability, commercial property, commercial auto, workers’ compensation, and industry-specific coverage.
Business owners should work with an authorized agent to identify coverage appropriate for their operations.
Personal Umbrella Insurance
Umbrella insurance can provide additional liability protection above the limits of qualifying underlying policies.
Eligibility and coverage requirements vary.
Claims Services
Farmers provides online and telephone tools for reporting and tracking auto, property, glass, business, roadside-assistance, and catastrophe claims.
Claim outcomes depend on the policy, coverage, evidence, cause of loss, deductible, and applicable law.
Billing and Account Management
Customers can manage policies, review documents, make payments, and access account information online.
Payment methods, billing schedules, cancellation rules, and reinstatement options vary.
Farmers Insurance Corporate Phone Numbers
Farmers Customer Care Number
1-888-327-6335
Use this number for policy servicing, billing, payments, account assistance, agent information, and general customer questions.
Farmers Claims Number
1-800-435-7764
The Farmers Claims Center is available 24 hours a day, seven days a week for reporting claims.
Farmers Spanish Claims Number
1-877-732-5266
Farmers publishes this number for Spanish-language claims assistance.
Farmers Hearing and Speech Assistance
711
Customers with hearing or speech disabilities can dial 711 to access the Federal Telecommunications Relay Service.
Farmers Personal Bill Payment Number
1-888-327-6335
Farmers provides personal-policy payment assistance through this number.
Farmers Commercial Bill Payment Number
1-855-323-5350
This number is provided for commercial-policy bill payments.
Farmers Sales and Quote Number
1-888-317-3285
Farmers publishes this number for customers interested in obtaining an insurance quote.
Farmers GroupSelect Claims Number
1-800-854-6011
Farmers publishes this number for 24/7 GroupSelect auto and home claim reporting.
How to Reach a Real Person at Farmers Insurance
Call Farmers Customer Care at 1-888-327-6335 and follow the prompts for policy service, billing, payment, account access, or agent assistance. For a new claim, call 1-800-435-7764. Have the policy number, insured person’s name, property or vehicle information, incident date, payment details, and any previous case or claim number ready. Existing claim questions should generally be directed to the assigned claims representative.
Explain the issue clearly and state what action you need, such as a billing correction, policy review, document request, claim update, or explanation of coverage. If the first representative cannot resolve the matter, ask for a supervisor and request a reference number. Policyholders can also contact their Farmers agent or use secure messaging after signing in to their online account.
Farmers Insurance Headquarters & Corporate Office Address
Farmers Insurance Corporate and Customer Service Address
Farmers Insurance
6301 Owensmouth Avenue
Woodland Hills, CA 91367
United States
This address is associated with Farmers’ Woodland Hills operations and is published for Customer Service correspondence.
Farmers Personal Bill Payment Address
Farmers Insurance
P.O. Box 0991
Carol Stream, IL 60132-0991
United States
Use this address only when it matches the payment instructions shown on the applicable bill.
Farmers Commercial Bill Payment Address
Farmers Insurance
P.O. Box 4665
Carol Stream, IL 60197-4665
United States
Commercial customers should verify the remittance address on their current invoice before mailing a payment.
Claims Correspondence
Claims correspondence may require an address or upload process assigned to the specific claim.
Contact the assigned claims representative before mailing photographs, estimates, medical documents, receipts, or other evidence.
How to File a Complaint Against Farmers Insurance
Step 1: Contact Customer Care or Your Agent
Call 1-888-327-6335 or contact the Farmers agent responsible for the policy.
Provide the policy number, customer information, disputed charge, relevant dates, and requested resolution.
Step 2: Contact the Claims Center
For a claim complaint, call 1-800-435-7764 or contact the assigned claims representative.
Provide the claim number, incident details, estimates, photographs, and previous communications.
Step 3: Request a Supervisor
Ask for a Customer Care supervisor, claims supervisor, or another authorized reviewer if the first contact does not resolve the matter.
Request a case number and record the representative’s name and contact date.
Step 4: Submit Supporting Documents
Upload or provide policy documents, bills, payment records, claim estimates, photographs, repair invoices, medical records, and correspondence when relevant.
Keep the original records and submit copies through the authorized channel.
Step 5: Submit the Complaint in Writing
Mail an unresolved complaint to:
Farmers Insurance
Attention: Customer Service or Executive Office
6301 Owensmouth Avenue
Woodland Hills, CA 91367
United States
Include the policy or claim number, complaint history, supporting evidence, and requested outcome.
Step 6: Review the Policy and Denial Letter
Read the policy, endorsements, declarations page, coverage decision, and appeal information.
Insurance complaints and appeals may be subject to contractual or legal deadlines.
Step 7: Contact the State Insurance Department
If the matter remains unresolved, contact the insurance department or regulator in the state where the policy was issued.
Provide the Farmers case number, policy documents, denial letters, and evidence of previous attempts to resolve the complaint.
Step 8: Keep Complete Records
Retain letters, emails, claim records, photographs, payment receipts, estimates, and telephone notes.
Complete documentation can help with internal review, regulatory complaints, or formal disputes.
