- Fashion Nova
About Fashion Nova
Fashion Nova is an American fashion and ecommerce company known for its trend-driven clothing and affordable fashion products. Its product range includes women’s clothing, denim, dresses, footwear, accessories, curve fashion, men’s clothing, children’s products, and beauty merchandise. Founded in 2006 in Los Angeles, California, Fashion Nova began with a single retail store before expanding into a global fashion brand. The company later launched its ecommerce website, which became its primary sales channel and helped the brand reach customers far beyond its original retail locations.
Fashion Nova became particularly well known for its social-media-first marketing strategy, influencer partnerships, celebrity collaborations, rapid release of new styles, and accessible pricing. The company has built a strong presence across major social media platforms and uses influencers and digital content to promote its products and connect directly with fashion-focused consumers. Fashion Nova states that it now releases more than 1,000 new styles each week, allowing the brand to respond quickly to changing fashion trends and customer preferences.
Fashion Nova continues to operate physical retail stores in Southern California while serving a significantly larger customer base through FashionNova.com and its mobile application. The company has established itself as a major online fashion retailer by combining fast-moving fashion trends with digital marketing and ecommerce. Fashion Nova’s current Privacy Policy identifies its corporate and legal contact address as 2801 East 46th Street, Vernon, California 90058.
Quick Information
Industry
Fashion and Ecommerce Retail
Founded
2006
Corporate Phone Number
(213) 625-5900
Customer Service Number
Fashion Nova does not currently publish a standard public customer-service phone number. Customers are directed to the 24/7 Fashion Nova Help Center.
Corporate Office Address
2801 East 46th Street
Vernon, CA 90058
United States
Headquarters Address
2801 East 46th Street
Vernon, CA 90058
United States
privacy@fashionnova.com
Privacy-related inquiries only. Ordinary order support should go through the Fashion Nova Help Center.
Founder
Richard Saghian
Customer Support
24/7 Online Help Center
Physical Stores
Five stores in Southern California
Main Sales Channel
FashionNova.com
Website
Fashion Nova Products & Services
Fashion Nova sells fashion, footwear, accessories, and beauty products primarily through its ecommerce platform.
Women’s Clothing
Fashion Nova sells a broad selection of women’s apparel.
Major categories include:
- Dresses
- Jeans
- Tops
- Bodysuits
- Matching sets
- Jumpsuits
- Activewear
- Jackets
- Loungewear
- Swimwear
Fashion Nova Curve
Fashion Nova Curve focuses on extended-size and curve fashion.
The collection includes dresses, denim, tops, matching sets, and other products designed across an expanded size range.
Men’s Clothing
Fashion Nova Men includes:
- Shirts
- Denim
- Jackets
- Casualwear
- Activewear
- Pants
- Accessories
Fashion Nova states that its business has expanded across Women, Men, Kids, and Beauty categories.
Shoes
Customers can shop for:
- Heels
- Boots
- Sneakers
- Sandals
- Flats
- Seasonal footwear
Accessories
Fashion Nova offers handbags, jewelry, sunglasses, hats, belts, and other fashion accessories.
Beauty Products
Beauty-related offerings can include cosmetics, personal-care products, and fashion-focused beauty merchandise.
Online Shopping
FashionNova.com is the company’s primary retail platform.
Customers can use the site to:
- Browse products
- Place orders
- Track shipments
- Start eligible returns
- Check refund status
- Manage accounts
- Purchase gift cards
Fashion Nova Mobile App
Fashion Nova’s app allows customers to shop new products, track orders, receive sales notifications, manage accounts, and access app-specific promotions.
Fashion Nova Corporate Phone Numbers
Fashion Nova Corporate Phone Number
(213) 625-5900
This telephone number is associated with Fashion Nova’s business contact information.
It should not be presented as a guaranteed general order-support line because Fashion Nova currently directs customers to its digital Help Center for ordinary Customer Service.
Fashion Nova Customer Service
Fashion Nova currently directs customers to:
Fashion Nova Help Center
The company’s FAQ states that the Help Center is available 24/7.
Fashion Nova does not currently promote a standard public customer-service telephone number for routine online orders.
Individual Fashion Nova Store Phone Numbers
Fashion Nova currently states that it operates five physical stores in Southern California.
Published store contacts include numbers for locations such as:
Westfield Topanga: (323) 628-7368
Panorama Mall: (818) 891-3400
Burbank Town Center: (818) 238-0022
Fashion Nova’s current FAQ provides these store-specific telephone numbers.
How to Reach a Real Person at Fashion Nova
For online purchases, begin with the official:
Fashion Nova Help Center
Fashion Nova says this customer-support resource is available 24 hours a day, 7 days a week.
Sign into your Fashion Nova account when possible.
This can provide direct access to help involving:
- Orders
- Shipping
- Returns
- Refunds
- Payments
- Gift cards
Before contacting support, have the following information available:
- Fashion Nova order number
- Email address associated with the order
- Product name
- Shipping address
- Tracking number
- Return tracking information
- Payment information
- Screenshots or photographs
- Description of the concern
Fashion Nova’s Help Center specifically provides self-service tools for tracking orders, starting eligible returns, and checking return or refund status.
For a purchase made at a physical Fashion Nova store, contact the store directly and ask for the manager.
Fashion Nova Headquarters & Corporate Office Address
Fashion Nova Corporate Office
Fashion Nova, Inc.
2801 East 46th Street
Vernon, CA 90058
United States
Fashion Nova’s current Privacy Policy publishes this address for the company.
The Vernon location is the best current corporate and legal address to use for an updated headquarters page.
Privacy Correspondence
Fashion Nova
Attn: Legal – Privacy
2801 East 46th Street
Vernon, CA 90058
United States
Email: privacy@fashionnova.com
Fashion Nova publishes this email and mailing address specifically for privacy matters.
The privacy email should not be presented as an ordinary order-support email.
Customers with order, shipping, return, refund, or payment problems should use the Help Center instead.
How to File a Complaint Against Fashion Nova
Step 1: Open Fashion Nova’s Help Center
For an ecommerce complaint, begin with the official Fashion Nova Help Center.
Sign into your account if possible.
Step 2: Locate the Affected Order
Find the order involved and select the appropriate support category.
Common complaints may involve:
- Missing orders
- Incorrect products
- Damaged merchandise
- Shipping delays
- Returns
- Store credit
- Refunds
- Payments
Step 3: Submit Complete Order Information
Provide the order number, email address, item details, tracking information, and a clear description of what happened.
Photographs can be useful for damaged or incorrect merchandise.
Step 4: Request Further Review
If the first resolution does not address your concern, continue through Fashion Nova’s customer-support process and request further review.
Keep:
- Order confirmations
- Tracking records
- Return documents
- Screenshots
- Customer-service messages
- Refund information
Step 5: Contact Fashion Nova in Writing
For a serious unresolved corporate matter:
Fashion Nova, Inc.
2801 East 46th Street
Vernon, CA 90058
United States
Step 6: Privacy Complaints
For personal-information or privacy concerns, email:
or write to:
Fashion Nova
Attn: Legal – Privacy
2801 East 46th Street
Vernon, CA 90058
Step 7: Escalate an Unresolved Consumer Complaint
If a legitimate retail dispute remains unresolved after using Fashion Nova’s Help Center, customers may consider contacting the appropriate state consumer-protection agency or attorney general’s office.
