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- Fashion Nova
About Fashion Nova
Fashion Nova is an American fashion retailer known for trend-focused, affordable clothing promoted extensively through social media, influencers, and celebrity collaborations.
Founder and Chief Executive Officer Richard Saghian launched Fashion Nova in 2006 with a retail location in Los Angeles. The company introduced its e-commerce website in 2013 and later expanded its selection to include menswear, children’s clothing, beauty products, and size-inclusive collections.
Fashion Nova is a privately held company. Its official company history states that the brand has opened a new headquarters in Beverly Hills, California, serving as a center for design, culture, and innovation. Fashion Nova’s About Us page confirms the headquarters development.
Quick Information
Legal Company Name
Fashion Nova, LLC
Business Name
Fashion Nova
Industry
Fashion retail and e-commerce
Founded
2006
Founder and Chief Executive Officer
Richard Saghian
Company Type
Privately held company
Corporate Headquarters Address
Fashion Nova HQ
407 North Maple Drive
Beverly Hills, CA 90210
United States
Customer Service Number
Fashion Nova does not prominently publish a general inbound customer-service telephone number.
Customers should use the company’s official Help Center and Contact Us process for order assistance.
Corporate Office Number
Fashion Nova does not publish a separate corporate switchboard number for general customer inquiries.
Privacy and Legal Mailing Address
Fashion Nova
Attn: Legal – Privacy
2801 East 46th Street
Vernon, CA 90058
United States
This address is listed for privacy-related correspondence and should not be used for merchandise returns.
Official Website
Help Center
https://www.fashionnova.com/pages/help-center
Returns Portal
The Returns Portal is available through Fashion Nova’s official Return Policy page.
Store Locator
https://www.fashionnova.com/pages/locations
Products & Services
Fashion Nova’s products and services may include:
- Women’s clothing
- Fashion Nova Curve
- Men’s clothing
- Children’s apparel
- Dresses and jumpsuits
- Jeans and denim
- Tops and bodysuits
- Matching sets
- Activewear
- Lingerie and sleepwear
- Shoes
- Handbags and accessories
- Beauty products
- Seasonal and formal clothing
- Online shopping
- Physical retail stores
- Domestic and international shipping
- Electronic gift cards
- Order tracking
- Online merchandise returns
Styles, prices, promotions, inventory, and shipping services can vary by location and customer destination. Certain discounted, intimate, beauty, and other designated products may be final sale.
Corporate Phone Numbers
Fashion Nova Customer Care
Fashion Nova directs customers to its online Help Center rather than prominently advertising a general inbound support number.
The available contact process may vary depending on whether the concern involves an order, return, delivery, payment, gift card, or account.
Fashion Nova Corporate Office
A public corporate switchboard number is not currently listed for general customer-service inquiries.
Order Assistance
Customers should visit the Help Center and provide the order number and email address used during checkout.
Return Support
Return requests should be initiated through Fashion Nova’s online Returns Portal. The portal is available to domestic and international customers, although prepaid return-label availability may differ by country.
Gift Card Assistance
Customers experiencing problems with an electronic gift card should contact Customer Care through the Help Center and provide the gift-card email, order details, and any available balance information.
Privacy Contact
privacy@fashionnova.com
This email address is for privacy-policy questions and eligible privacy requests, not routine order complaints.
Legal Contact
legal@fashionnova.com
This address is intended for eligible legal notices and matters identified in Fashion Nova’s Terms of Service. It should not be used as a substitute for regular Customer Care.
Individual Store Numbers
Fashion Nova’s physical stores may maintain their own telephone numbers. Customers should use the official store locator to identify the appropriate location.
How to Reach a Real Person at Fashion Nova
Fashion Nova directs customers to its online Help Center and guided contact process. To request help:
- Visit the Fashion Nova Help Center.
- Select the category matching the problem.
- Review the available instructions.
- Open the Contact Us option when additional support is required.
- Provide the order number and email address used for the purchase.
- Save the confirmation or case number.
Before contacting Customer Care, gather:
- Fashion Nova order number
- Customer’s full name
- Email address used at checkout
- Delivery address
- Product name, color, and size
- Purchase and delivery dates
- Tracking number
- Photographs of damaged or incorrect products
- Return tracking information
- Gift-card details, if applicable
- Previous support correspondence
Customers should use only contact options displayed on Fashion Nova’s official website. Never provide a complete payment-card number, password, or verification code through an unverified channel.
Fashion Nova Headquarters & Corporate Office Address
Fashion Nova HQ
407 North Maple Drive
Beverly Hills, CA 90210
United States
Fashion Nova identifies its new Beverly Hills headquarters as a creative and corporate hub. It is not advertised as a walk-in customer-service center or merchandise-return facility.
Fashion Nova also lists the following address for privacy correspondence:
Fashion Nova
Attn: Legal – Privacy
2801 East 46th Street
Vernon, CA 90058
United States
Customers should not mail returns to either corporate address. Merchandise must be sent to the location generated through the official Returns Portal.
Returns, Store Credit, and Order Assistance
Fashion Nova generally allows customers to return eligible merchandise within 30 days of delivery.
According to the company’s official return policy:
- Returns must generally be initiated within 30 days of delivery.
- Approved returns are usually refunded as store credit.
- Store credit is issued through a Fashion Nova electronic gift card.
- Returned items are generally processed within five to seven business days after reaching the return facility.
- Customers are responsible for return-shipping costs unless Fashion Nova states otherwise.
- Original shipping fees are generally nonrefundable.
- Items must satisfy Fashion Nova’s return conditions.
- Products marked final sale cannot be returned.
Final-sale categories may include certain discounted merchandise, cosmetics, beauty products, bodysuits, swimwear, undergarments, accessories, and other items identified in the current policy.
Customers should review the product page and return policy before sending anything back. Keep the carrier receipt and tracking number until the store credit has been issued.
How to File a Complaint Against Fashion Nova
Step 1: Use the Help Center
Open Fashion Nova’s official Help Center and select the category that best describes the order or account problem.
Step 2: Provide Complete Order Information
Include the order number, account email, product details, delivery date, and tracking information.
Step 3: Explain the Requested Resolution
Clearly state whether you are requesting store credit, a replacement, delivery investigation, gift-card correction, or another appropriate solution.
Step 4: Submit Supporting Evidence
Attach photographs of damaged merchandise, the shipping label, packaging, incorrect items, or any other relevant evidence.
Step 5: Request Additional Review
If the initial response does not resolve the issue, ask Customer Care to escalate the complaint and provide the existing case number.
Step 6: Preserve All Records
Save:
- Order confirmations
- Product descriptions
- Payment receipts
- Tracking records
- Return-shipping receipts
- Photographs
- Gift-card emails
- Customer Care responses
- Case numbers
Step 7: Consider External Escalation
Depending on the complaint, customers may contact:
- The delivery carrier for an eligible shipping issue
- Their card issuer regarding an unauthorized charge
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
- A qualified legal professional for an unresolved legal matter
A standard return resulting in store credit should not be presented to a card issuer as an unauthorized transaction. Customers should follow the applicable return terms and use payment disputes only for legitimate billing or fraud concerns.
Frequently Asked Questions
1. Where is Fashion Nova headquartered?
Fashion Nova identifies its new corporate headquarters as being in Beverly Hills, California. The headquarters is located at 407 North Maple Drive, Beverly Hills, CA 90210.
2. What is Fashion Nova’s customer-service number?
Fashion Nova does not prominently publish a general inbound customer-service number. Customers should request assistance through the official Help Center.
3. Who owns Fashion Nova?
Fashion Nova is a privately held company founded and led by Richard Saghian.
4. Who is the CEO of Fashion Nova?
Richard Saghian is Fashion Nova’s founder and Chief Executive Officer.
5. How do I contact Fashion Nova about an order?
Visit the Fashion Nova Help Center, select the relevant order issue, and submit the requested information through the Contact Us process.
6. How long do I have to return a Fashion Nova order?
Eligible products can generally be returned within 30 days of delivery.
7. Does Fashion Nova provide cash refunds for returns?
Approved returns are generally refunded as store credit through a Fashion Nova electronic gift card rather than the original payment method.
8. How long does Fashion Nova take to process a return?
Fashion Nova generally processes eligible returns within five to seven business days after the returned items reach its facility.
9. Can I return merchandise to Fashion Nova headquarters?
No. Customers must use the official Returns Portal and send eligible merchandise to the designated return address.
