eBay Inc. Headquarters & Corporate office

About eBay

eBay Inc. is an American e-commerce and technology company headquartered in San Jose, California. Its online marketplace connects individual buyers, sellers, collectors, small businesses, and commercial merchants.

Pierre Omidyar founded eBay in San Jose in September 1995. The platform was originally called AuctionWeb and initially focused on person-to-person online auctions. It later expanded to fixed-price listings, international marketplaces, vehicle sales, advertising, payment services, and seller tools.

eBay operates in more than 190 markets and reported approximately 136 million active buyers and 2.6 billion live listings in the second quarter of 2026. These figures are available through the company’s official Fast Facts page.

Quick Information

Industry

E-commerce, online marketplaces, and technology

Founded

September 1995

Founder

Pierre Omidyar

Original Name

AuctionWeb

Company Type

Publicly traded technology and e-commerce company

President and Chief Executive Officer

Jamie Iannone

Stock Exchange and Ticker Symbol

Nasdaq Global Select Market
NASDAQ: EBAY

Markets Served

More than 190 markets worldwide

Customer Service Number

eBay does not publish one universal Customer Service telephone number. Customers should sign in and use the official Contact eBay process to request chat or a callback.

Corporate Office Number

+1-408-376-9659

Corporate Headquarters Address

eBay Inc.
2025 Hamilton Avenue
San Jose, CA 95125
United States

Customer Service Hours

Contact options and availability depend on the customer’s location, account status, and issue. The Help Center displays the currently available chat and callback options.

Official Website

https://www.ebay.com/

Help Center

https://www.ebay.com/help/home

Contact eBay

https://www.ebay.com/help/account/contact-ebay/contact-ebay?id=4379

Corporate Website

https://www.ebayinc.com/

Investor Relations Website

https://investors.ebayinc.com/

Careers Website

https://jobs.ebayinc.com/

Products & Services

eBay provides online marketplace and commerce services for buyers and sellers. Available products and features may include:

• Online auctions
• Fixed-price listings
• Buy It Now purchases
• Best Offer
• New and pre-owned products
• Collectibles
• Refurbished products
• Fashion and accessories
• Electronics
• Home and garden products
• Automotive parts
• eBay Motors
• Trading cards
• Watches and jewelry
• Seller stores
• Promoted listings
• Seller payment processing
• Shipping labels
• Order tracking
• International shipping
• Authentication services
• Buyer-protection programs
• Seller-protection programs
• Returns and refunds
• Mobile buying and selling
• Business selling tools

eBay usually does not own the products listed on its marketplace. Independent sellers are generally responsible for item descriptions, shipping, return conditions, and fulfillment.

Buyers should review seller feedback, item condition, photographs, return terms, shipping costs, and estimated delivery dates before purchasing.

Corporate Phone Numbers

eBay Customer Service

eBay does not provide one public universal support number. Sign in to the Help Center, select the relevant issue, and choose an available chat or callback option.

The official Contact eBay page routes customers to representatives based on their specific problem.

eBay Corporate Office

+1-408-376-9659

This number appears in eBay’s August 2026 SEC filing as its corporate telephone number.

eBay Investor Relations

+1-408-376-9659
ir@ebay.com

eBay Media and Press

Media representatives should use the official Media and Press contact form available through eBay’s corporate website.

Seller and Buyer Support

Support is provided through the authenticated Help Center. Available options may include automated assistance, live chat, email, or a requested callback.

How to Reach a Real Person at eBay

To contact an eBay representative:

1. Sign in to the eBay account.
2. Open the Help Center.
3. Select the purchase, listing, payment, return, or account involved.
4. Choose the issue that best describes the problem.
5. Scroll to the Contact Us option.
6. Select chat or request a callback when available.
7. Save the case number and transcript.

Signing in helps eBay connect the customer with a representative who handles the relevant buying, selling, payment, or account issue.

Have the following information ready:

• eBay username
• Registered email address
• Item number
• Order number
• Seller or buyer username
• Tracking number
• Payment date and amount
• Return request number
• Photographs or screenshots
• Previous case number
• Requested resolution

Avoid calling support numbers found in advertisements, social-media replies, or unverified websites. Scammers frequently publish fake eBay support numbers.

eBay Headquarters & Corporate Office Address

eBay Corporate Headquarters

eBay Inc.
2025 Hamilton Avenue
San Jose, CA 95125
United States

eBay confirms this address on its official corporate contact page.

eBay Commerce Inc.

eBay Commerce Inc.
2065 Hamilton Avenue
San Jose, CA 95125
United States

This entity may provide eligible seller payment services in certain markets.

Can Customers Visit eBay Headquarters?

The San Jose headquarters is a corporate campus. It is not a walk-in customer-support center, product-return facility, or marketplace pickup location.

Do not mail returned merchandise to eBay headquarters. Follow the return address and shipping instructions provided through the official return case.

How to File a Complaint Against eBay

Step 1: Contact the Seller or Buyer

Use eBay Messages to contact the other party. Keep all communication on the eBay platform so that a record is available.

Step 2: Open a Return or Report the Problem

Use Purchase History to report that an item was not received, arrived damaged, differed from the listing, or requires a return.

Sellers should use the Seller Help process for payment holds, returns, listing removals, account restrictions, or buyer disputes.

Step 3: Ask eBay to Step In

If the issue is not resolved, ask eBay to review the case when the option becomes available. For many buyer cases, this option appears after more than three business days have passed since the return or missing-item request was opened.

eBay states that it normally aims to respond within approximately 48 hours after stepping in, although some cases take longer.

Step 4: Contact Customer Service

Use the Help Center to request chat or a callback. Provide the order, item, return, or case number.

Step 5: Appeal the Decision

If an appeal option is available, provide new evidence showing why the original decision should be reconsidered.

Step 6: Secure a Compromised Account

Change the eBay and email passwords, review listings and purchases, remove unfamiliar payment details, and contact eBay immediately. eBay provides official hacked-account guidance.

Step 7: Consider External Escalation

Depending on the complaint, customers may contact:

• Their payment-card issuer or payment provider
• The shipping carrier
• Local law enforcement for theft or fraud
• The Federal Trade Commission
• A state attorney general or consumer-protection office
• The Internet Crime Complaint Center for qualifying online crime

Marketplace cases, payment disputes, returns, and appeals may have strict deadlines.

Frequently Asked Questions

Where is eBay headquartered?

eBay is headquartered at 2025 Hamilton Avenue, San Jose, California 95125.

What is eBay’s corporate phone number?

eBay lists +1-408-376-9659 as its corporate telephone number.

Does eBay have a customer-service phone number?

eBay does not publish one universal Customer Service number. Sign in to the Help Center and request a callback or chat when available.

Who is the CEO of eBay?

Jamie Iannone is eBay’s President and Chief Executive Officer.

What is eBay’s stock symbol?

eBay trades on the Nasdaq Global Select Market under the ticker symbol EBAY.

How do I contact eBay about an order?

Sign in, open Purchase History, select the order, and choose the appropriate help or contact option.

How do I ask eBay to step in?

Open the applicable return or missing-item request. If the other party does not resolve the issue, the option to ask eBay to step in generally appears after the required waiting period.

What should I do if my eBay account is hacked?

Change the eBay and email passwords immediately, review unauthorized activity, and contact eBay through its official account-recovery process.

Can I return an item to eBay headquarters?

No. Follow the return shipping instructions provided in the eBay case. Do not mail marketplace purchases to corporate headquarters.