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- eBay Inc.
eBay Inc. Headquarters & Corporate Office
About eBay Inc.
eBay Inc. is a global ecommerce and technology company that operates one of the world’s largest online marketplaces connecting buyers and sellers. The company was founded in 1995 in San Jose, California, and has played a major role in the development of consumer-to-consumer and business-to-consumer ecommerce. Through its marketplace technology, eBay allows individuals, collectors, entrepreneurs, small businesses, and professional sellers to offer products to customers around the world.
eBay supports buying and selling across a broad variety of categories, including electronics, fashion, collectibles, automotive parts, trading cards, watches, sneakers, home products, refurbished goods, and many other new and pre-owned items. The company also provides seller tools, advertising services, payment-related capabilities, shipping support, authentication programs, buyer protections, and dispute-resolution services. In 2025, eBay enabled nearly $80 billion in Gross Merchandise Volume.
eBay remains headquartered in San Jose, California. Its current principal executive offices are located at 2025 Hamilton Avenue, San Jose, CA 95125. As of December 31, 2025, eBay employed approximately 12,300 people globally, including about 7,200 employees in the United States. The company’s common stock trades on the Nasdaq Global Select Market under the ticker symbol EBAY.
Quick Information
Corporate Phone Number
408-376-9659
Customer Service Number
eBay does not publish one universal general customer-service telephone number. Customers are directed through the eBay Help Center and Contact Us system to the appropriate support agent.
Corporate Office Address
2025 Hamilton Avenue, San Jose, CA 95125
Headquarters Address
2025 Hamilton Avenue, San Jose, CA 95125
Investor Relations: ir@ebay.com
Media: press@ebay.com
General customer support is handled through eBay Customer Service rather than a universal public support email.
Industry
Ecommerce, Online Marketplace and Technology
Founded
1995
No. of Employees
Approximately 12,300 employees worldwide as of December 31, 2025
Corporate Office Hours
No universal headquarters office schedule is publicly listed. Customer-support availability depends on the issue and support channel shown in the eBay Help Center.
Website
eBay.com
Investor Relations
eBay Inc. Investor Relations
Careers Page
eBay Careers
eBay Products & Services
Online Marketplace
eBay operates an online marketplace where buyers and sellers can transact across numerous product categories.
Sellers range from individuals selling used belongings to professional merchants and established businesses.
New and Pre-Owned Products
The platform supports both new and pre-owned products.
This makes eBay particularly important in categories involving resale, collectibles, refurbished products, vintage items, and circular commerce.
Fashion Marketplace
eBay provides a large fashion marketplace covering clothing, shoes, accessories, luxury products, and pre-owned fashion.
The company’s 2026 acquisition of Depop expanded its presence in consumer-to-consumer fashion resale.
Collectibles
Collectibles are an important category on eBay.
Customers can buy and sell items such as trading cards, memorabilia, coins, stamps, toys, and other collectible products.
Electronics
eBay offers a broad electronics marketplace covering smartphones, computers, gaming products, cameras, home electronics, accessories, and other technology products.
Both new and refurbished electronics are available from eligible sellers.
Refurbished Products
eBay supports professionally refurbished products through designated programs.
Depending on the listing and program, refurbished products may include warranties, condition standards, and additional buyer protections.
Automotive Marketplace
eBay provides a large marketplace for automotive parts, accessories, tools, and vehicle-related products.
The company has also expanded technology designed to improve online vehicle transactions.
Authentication Services
eBay offers Authenticity Guarantee services for qualifying products in selected categories.
Eligible items may be inspected by authentication specialists before being delivered to buyers.
Buyer Protection
The eBay Money Back Guarantee covers many eligible marketplace transactions.
It can provide protection when an item does not arrive, arrives damaged or faulty, or does not match the listing, subject to the applicable program requirements.
Seller Services
eBay provides tools that help sellers create listings, manage inventory, communicate with buyers, monitor orders, issue refunds, handle returns, and manage disputes.
Professional sellers can also use Seller Hub and other business-management tools.
Advertising Services
eBay provides advertising and promoted-listing products that allow sellers to increase the visibility of eligible inventory.
Advertising services represent an additional way for sellers to reach potential buyers within the marketplace.
Payment Management
eBay manages payment-related functions for marketplace transactions and provides tools for seller payouts, payment processing, refunds, and transaction management.
Payment disputes may involve eBay as well as the buyer’s financial institution depending on how the dispute is initiated.
Shipping and Tracking
eBay provides shipping tools that help sellers purchase labels, upload tracking information, and manage delivery-related information.
Buyers can also track eligible orders through their eBay accounts.
Returns and Refunds
The marketplace provides structured tools for handling returns, refunds, items not received, and items that do not match their descriptions.
When buyers and sellers cannot resolve qualifying issues directly, they may be able to ask eBay to step in.
eBay Mobile App
eBay provides mobile applications that allow users to browse, buy, sell, communicate, track orders, and manage accounts through supported mobile devices.
eBay Corporate Phone Numbers
Corporate Phone Number
408-376-9659
eBay’s current 2026 corporate filings identify 408-376-9659 as the registrant telephone number associated with its principal executive offices in San Jose, California.
Corporate Headquarters Number
408-376-9659
This is the verified corporate telephone number associated with eBay’s current headquarters.
Headquarters Number
408-376-9659
Current SEC records identify this telephone number directly alongside eBay’s headquarters address.
Corporate Office Number
408-376-9659
This is eBay’s verified current corporate-office telephone number.
Customer Service Number
eBay does not currently publish one universal customer-service telephone number for all buyer and seller problems.
Customers are directed to sign in to the eBay Help Center, choose the problem they need help with, and select the available contact option to reach the appropriate agent.
Customer Support Number
No single permanent national eBay Customer Support telephone number is publicly listed in the company’s current official Help Center information.
The support channel shown to a user can vary based on the account, order, country, and nature of the issue.
Toll-Free Number
A universal official U.S. toll-free customer-service number was not verified in eBay’s current official sources.
Therefore, unofficial numbers commonly published on third-party websites should not be presented as verified eBay Customer Service contacts.
Investor Relations Email
eBay identifies this email address for Investor Relations inquiries.
Investor Relations Number
A current permanent Investor Relations telephone number was not prominently published in the official 2026 Investor Relations contact materials reviewed.
Investor questions should be directed through the Investor Relations contact form or ir@ebay.com.
Media / Press Email
eBay publishes this email address for media and press inquiries.
It is intended for journalists and media-related matters, not customer account problems.
Media / Press Number
A separate permanent public press telephone number was not verified in current 2026 eBay media contact information.
Transfer Agent
eBay uses Computershare Investor Services as its transfer agent for registered shareholder matters.
A permanent shareholder telephone number should be obtained directly through Computershare’s current shareholder-service channels rather than using older eBay contact numbers.
Sales Number
A separate universal national sales number is not published.
eBay’s marketplace is self-service, with buyers purchasing through listings and sellers managing sales through their accounts.
Human Resources Number
A single public national HR telephone number was not verified.
Employment inquiries and job applications should be handled through eBay Careers.
How to Reach a Real Person at eBay
The best way to reach a real eBay support agent is to sign in to your eBay account and open the Help & Contact area. Select Contact us, choose the issue you need help with, and eBay will display the support options available for that particular problem. The contact method may differ depending on whether the issue concerns buying, selling, payments, returns, account access, shipping, or another service. eBay specifically directs customers through this process rather than publishing one universal customer-service number.
If your problem relates to a recent purchase or sale, select the specific transaction from your account before requesting assistance. This gives eBay’s support system important context and helps route the request to an agent familiar with that type of issue. Sellers can also use Seller Help for problems involving returns, refunds, items not received, feedback, policy notifications, and related marketplace matters.
eBay Headquarters & Corporate Office Address
eBay Corporate Headquarters
eBay Inc.
2025 Hamilton Avenue
San Jose, CA 95125
USA
This is eBay’s current principal executive-office address.
eBay U.S. Privacy Address
eBay Inc.
2025 Hamilton Avenue
San Jose, CA 95125
USA
eBay’s U.S. privacy information identifies eBay Inc. at this San Jose address as the entity responsible for applicable U.S. marketplace data processing.
Computershare Transfer Agent Mailing Address
Computershare Investor Services
P.O. Box 505005
Louisville, KY 40233-5005
United States
This mailing address is for registered shareholder matters and should not be used for eBay buyer or seller complaints.
Computershare Overnight Delivery Address
Computershare Investor Services
462 South 4th Street
Suite 1600
Louisville, KY 40202
United States
This address is intended for appropriate overnight shareholder correspondence.
eBay Canada Privacy Entity Address
eBay Canada Limited
240 Richmond Street West
2nd Floor, Suite 02-100
Toronto, Ontario M5V 1V6
Canada
eBay Germany Privacy Entity Address
eBay GmbH
Albert-Einstein-Ring 2-6
14532 Kleinmachnow
Germany
eBay United Kingdom Privacy Entity Address
eBay (UK) Limited
1 More London Place
London SE1 2AF
United Kingdom
eBay Singapore Privacy Entity Address
eBay Singapore Services Private Limited
1 Raffles Quay
#18-00
Singapore 048583
These international addresses relate to privacy and regional corporate entities and should not be treated as substitutes for eBay’s U.S. headquarters.
How to File a Complaint Against eBay
Step 1: Contact the Buyer or Seller First
If your complaint involves a specific eBay transaction, begin by contacting the other party through eBay’s messaging and transaction tools.
For buyers, this usually means contacting the seller about an item that did not arrive, arrived damaged, or did not match the listing. Sellers experiencing problems with a buyer should similarly attempt to resolve the issue directly where appropriate.
Step 2: Open the Appropriate eBay Request
If direct communication does not solve the issue, use the appropriate eBay process.
Depending on the problem, this may involve an item-not-received request, return request, refund request, seller report, payment dispute response, or another Help Center workflow.
Step 3: Allow the Initial Resolution Period
For many buyer and seller disputes, eBay gives the parties an opportunity to resolve the problem before eBay intervenes.
For certain return and item-not-received situations, eBay generally allows 3 business days before the option to ask eBay to step in becomes available.
Step 4: Ask eBay to Step In
If the issue remains unresolved after the applicable waiting period, use the Ask eBay to step in and help option when available.
eBay will review the transaction details and determine an appropriate outcome based on its policies and the information submitted by both parties.
Step 5: Provide Supporting Evidence
Provide all information that supports your complaint.
This may include tracking details, photographs, listing information, order records, messages between buyer and seller, proof of delivery, receipts, or other relevant documentation.
Step 6: Use eBay Customer Service
If the normal transaction process does not address your issue, sign in to the eBay Help Center and select Contact us.
Choose the issue category that best matches your complaint so the request can be routed to an appropriate customer-service agent.
Step 7: Appeal an eBay Decision
If eBay has stepped in and you disagree with the outcome, you may be able to appeal the decision by providing new information.
For qualifying cases, eBay generally allows an appeal within 30 calendar days after the case is closed.
Step 8: Handle Payment Disputes Through the Correct Process
A payment dispute is different from an eBay Money Back Guarantee case.
If a buyer disputes a payment through a bank, card provider, PayPal, Venmo, or another payment institution, the financial institution ultimately decides the dispute. Sellers should follow the instructions provided through eBay and submit supporting evidence within the applicable deadline.
Step 9: Report Policy Violations
If the complaint involves suspected policy violations, fraud, abusive conduct, or prohibited activity, use eBay’s appropriate reporting tools.
Buyers and sellers should distinguish a policy report from an ordinary order dispute so the complaint reaches the correct review process.
Step 10: Keep Complete Records
Save order information, listings, messages, payment details, tracking records, photographs, case decisions, and correspondence with eBay.
Complete documentation can be important if you later need to appeal a decision or pursue another consumer or payment-related complaint.
Step 11: Contact an Appropriate External Authority if Necessary
If a serious unresolved complaint involves fraud, consumer protection, privacy, payment processing, discrimination, or another regulated matter, you may consider contacting an appropriate state, federal, or other government authority.
The correct agency depends on the nature of the issue and the location of the parties involved.
