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- eBay Inc.
About eBay Inc.
eBay Inc. is a global ecommerce company that operates one of the world’s best-known online marketplaces.
The company was founded by Pierre Omidyar in 1995 and initially operated under the name AuctionWeb. It later became eBay and developed into a global platform connecting individual buyers, collectors, small businesses, professional sellers, and major merchants.
Customers can purchase new, used, refurbished, collectible, vintage, and specialty items through eBay’s marketplace.
Major categories include electronics, fashion, automotive parts, trading cards, collectibles, watches, jewelry, home goods, sporting goods, toys, and business equipment.
eBay remains headquartered in San Jose, California.
Quick Information
Industry
Ecommerce and Online Marketplace
Founded
1995
Corporate Phone Number
408-376-7400
Customer Service Number
eBay primarily provides account-specific callback, chat, and online support instead of one universal public customer-service number.
Corporate Office Address
2025 Hamilton Avenue
San Jose, CA 95125
United States
Headquarters Address
2025 Hamilton Avenue
San Jose, CA 95125
United States
eBay does not publish a universal general customer-service email. Customers should use the official Help & Contact system.
Founder
Pierre Omidyar
Stock Symbol
NASDAQ: EBAY
Marketplace Type
Consumer and Business Ecommerce
Customer Support
Help Center, Chat and Account-Specific Callback
Website
eBay Products & Services
eBay provides marketplace, payment, seller, advertising, shipping, and buyer-support services.
Online Marketplace
Users can list and purchase products across thousands of categories.
Buy It Now Listings
Many products can be purchased immediately at a fixed price.
Collectibles
eBay is a major marketplace for trading cards, collectibles, memorabilia, coins, and other specialty products.
Automotive Marketplace
eBay Motors connects buyers and sellers of auto parts, accessories, vehicles, and related products.
Authenticity Programs
Selected high-value categories may qualify for authentication services.
Seller Tools
Professional sellers can access listing, advertising, inventory, analytics, and store-management tools.
Buyer Protection
eBay offers programs designed to help resolve eligible transaction problems when purchases do not arrive or differ significantly from their listing.
eBay Corporate Phone Numbers
eBay Corporate Headquarters
408-376-7400
Current corporate filings associate this telephone number with eBay’s headquarters in San Jose.
Customer Service
eBay intentionally routes users through its authenticated Help & Contact system.
This allows support options to be matched to the user, transaction, order, account restriction, return, or payment issue.
Customers should be cautious about telephone numbers found on unofficial websites because fraudulent eBay customer-support numbers are a common scam method.
How to Reach a Real Person at eBay
Sign into your eBay account.
Open Help & Contact and select the issue involved.
Depending on the matter and support availability, eBay may provide:
- Automated help
- Live chat
- Messaging
- Callback support
Have the following available:
- Item number
- Order number
- Seller or buyer username
- Return information
- Tracking information
- Case number
Using eBay’s authenticated support system is safer than calling numbers obtained from third-party websites.
eBay Headquarters & Corporate Office Address
eBay Corporate Headquarters
2025 Hamilton Avenue
San Jose, CA 95125
United States
eBay continues to identify this San Jose location as its main corporate headquarters.
The campus supports executive management, marketplace operations, technology, payments, advertising, legal functions, trust and safety, and other corporate activities.
How to File a Complaint Against eBay
Step 1: Use the Transaction Resolution Process
For a purchase or sale dispute, begin from the relevant transaction in your eBay account.
Step 2: Contact eBay Support
Open Help & Contact while signed in.
Step 3: Keep Supporting Records
Retain:
- Item number
- Order confirmation
- Tracking
- Messages
- Photos
- Return documentation
Step 4: Request eBay Review
If the buyer and seller cannot resolve an eligible dispute, use the applicable eBay escalation process.
Step 5: Contact Corporate Headquarters
For serious corporate correspondence:
eBay Inc.
2025 Hamilton Avenue
San Jose, CA 95125
United States
Step 6: Privacy Complaints
Use eBay’s dedicated Privacy Contact system for personal-information concerns.
Step 7: External Consumer Complaint
Serious unresolved consumer disputes may also be reported to the appropriate consumer-protection authority.
