Dropbox
Dropbox
Dropbox, Inc. is a cloud-based productivity and content-management technology company headquartered in San Francisco, California. The platform provides cloud file storage, syncing, sharing, backup, document collaboration, team administration, file transfer, video review, AI-powered search, and related productivity services for individuals, businesses, and enterprise customers.
Dropbox was founded in 2007 by Drew Houston and Arash Ferdowsi. The company originally became known for making file synchronization across computers simpler, but its platform has since expanded into broader content collaboration, team workflows, security, AI search, video review, document management, and knowledge discovery. Current company information says Dropbox products are used by hundreds of millions of people worldwide.
Dropbox is a publicly traded company listed on Nasdaq under DBX. The company operates under a Virtual First working model, meaning remote work is the primary experience for employees, supplemented by Dropbox Studios and flexible in-person workspaces. As of December 31, 2025, Dropbox reported 2,113 full-time employees, including 1,612 in the United States and 501 outside the U.S.
415-930-7766
This is Dropbox’s current SEC-listed corporate phone number.
Dropbox does not publish one universal phone number for all customers.
Support availability depends on the customer’s plan. Phone support is available for qualifying business plans, while other plans use email, chat, Help Center, Community, or social support.
Dropbox, Inc.
50 Hawthorne Street
San Francisco, CA 94105
United States
Dropbox, Inc.
50 Hawthorne Street
San Francisco, CA 94105
United States
Dropbox changed its SEC-listed principal executive-office address from 1800 Owens Street to 50 Hawthorne Street during 2026. Its August 2026 SEC filing uses the current Hawthorne Street address.
1800 Owens Street
San Francisco, CA 94158
This address appeared in Dropbox’s 2025 Form 10-K and filings through June 2026, but should now be treated as the previous principal executive-office address.
Press: press@dropbox.com
Dropbox directs ordinary Customer Service inquiries through its support portal rather than one universal public email.
Cloud Storage, SaaS, File Sharing, Collaboration, Productivity Software, Artificial Intelligence and Digital Content Management
2007
Drew Houston
Arash Ferdowsi
Drew Houston
and:
Ashraf Alkarmi
Ashraf Alkarmi became Co-CEO in May 2026. Dropbox has announced that, after a transition period, he is expected to become sole CEO and Drew Houston will move to Executive Chairman.
Ali Dasdan
He has served as CTO since March 2025.
Mike Torres
Dropbox hired Mike Torres as Chief Product Officer effective July 2026.
2,113 full-time employees
as of December 31, 2025.
Approximately:
$2.521 billion.
Nasdaq
DBX
Virtual First
Remote work is the primary working model.
https://investors.dropbox.com/
Dropbox hires under its Virtual First operating model, with employees primarily working remotely and meeting periodically at physical collaboration spaces.
Dropbox has evolved from a simple file-syncing application into a broader productivity, knowledge, security, AI, and content-collaboration platform.
Dropbox provides cloud storage for documents, images, videos, presentations, and other digital files.
Files can be synchronized across supported devices and accessed through web, desktop, and mobile applications.
Dropbox sync keeps selected files updated across connected devices.
Changes made on one supported device can be reflected across other authorized devices and the Dropbox cloud.
Users can share files and folders with colleagues, clients, family members, or outside collaborators.
Sharing controls vary by plan and can include permissions, passwords, expiration settings, and administrative controls.
Dropbox Basic is the company’s free consumer plan.
It currently includes 2 GB of storage for storing and sharing files.
Dropbox Plus is a paid individual subscription with higher storage capacity, file recovery, sharing tools, and additional productivity features.
Plan features can change over time and should be reviewed on the current pricing page.
Professional plans provide additional features for independent professionals and users who need more advanced sharing, branding, recovery, and productivity tools.
Dropbox Family allows qualifying household members to use individual accounts under one shared subscription while maintaining separate private files.
Standard is designed for business teams that need centralized file storage, collaboration, team folders, sharing controls, and administrative tools.
Advanced adds higher-level security, administration, data management, recovery, and business controls.
Current plan features can include tiered administration, compliance tools, advanced key management, and end-to-end encryption capabilities.
Enterprise provides customized storage, security, support, administrative controls, integrations, and deployment services for large organizations.
Pricing is provided through Dropbox Sales.
Dropbox Dash is an AI-powered universal search and knowledge workspace.
It can connect to workplace tools and help users find, summarize, compare, organize, and act on information across multiple applications.
Dash can search connected workplace applications such as Google Drive, OneDrive, Slack, and other supported tools.Search results respect existing access permissions.
Dash can generate answers based on connected work content, summarize documents, compare information, and suggest follow-up actions.It is positioned as an AI teammate for knowledge-heavy work.
Dropbox Replay is a video collaboration and review product.
It allows teams to review video projects, leave time-specific or frame-specific comments, and manage approvals in one place. Current pricing starts at approximately $10 per month as an add-on.
Dropbox Transfer allows customers to send large files without giving recipients access to the user’s source folder.Current business plans can support transfers up to 100 GB, depending on the plan.
Dropbox provides deleted-file and version-recovery tools.Recovery periods vary by plan.
Extended Version History provides longer recovery windows for deleted or changed files.Current pricing begins at approximately $3.99 per month as an add-on on eligible plans.
Dropbox provides device and file backup services that can help customers protect selected data and recover files after accidental loss or device problems.
Selected Dropbox plans include tools for editing PDF documents.Business plans can combine file-management features with document editing and signature workflows.
Dropbox supports electronic-signature functionality within selected plans and document workflows.
Current plan pages advertise the ability to edit PDFs and obtain signatures.
Business teams can use centralized team folders to organize shared content.Administrators can control membership, permissions, and organizational structure.
Dropbox business plans support groups and administrative roles.These features help organizations manage access at scale.
Selected business and enterprise plans support Single Sign-On.SSO allows companies to integrate Dropbox authentication with enterprise identity systems.
Current higher-tier Dropbox plans include end-to-end encryption capabilities.Availability depends on plan and configuration.
Advanced security plans can provide organizations with more control over encryption and key management.
This feature is designed for customers with stronger governance or compliance requirements.
Enterprise-oriented plans include compliance, audit, and administrative features that help companies monitor file activity and access.
Dropbox provides APIs and developer tools that allow software companies and IT teams to integrate Dropbox capabilities into other applications.
Dedicated Developer Support is available through Dropbox’s Contact page.
Dropbox works with resellers and channel partners through its Partner Network.
Organizations interested in reselling Dropbox can use the dedicated reseller contact route.
415-930-7766.
415-930-7766
415-930-7766
415-930-7766
Dropbox does not publish one universal public Customer Service phone number.
Phone support depends on subscription level.
Dropbox Basic includes:
Help Center
Community Forums
Social Media Support
but does not include standard email, live chat, or phone support.
Qualifying Dropbox Plus users can receive:
and certain live support options according to current plan rules.
Professional plans include email support and qualifying live-chat support.
Family customers receive email support and qualifying live-chat support.
Dropbox Standard, Advanced, Business, Business Plus, and Enterprise customers have broader support access.
Qualifying business plans can include phone support in addition to chat and email.
https://www.dropbox.com/support
Customers must log in to see the support options available for their specific plan.
Dropbox provides a dedicated sales contact route for team and enterprise purchases:
https://www.dropbox.com/contact
Developer and API support is available through:
https://www.dropbox.com/contact
press@dropbox.com.
Dropbox does not prominently publish a universal IR telephone number on its consumer contact page.
Investor Relations:
https://investors.dropbox.com/
Dropbox does not publish one universal public billing phone line.Billing help is routed through the customer’s account and support portal.
No single public cancellation phone is listed.
Subscriptions are generally managed from the account billing area or through support for the applicable plan.
Dropbox does not publish one universal public applicant HR number.
Careers:
Dropbox uses plan-based support rather than a single universal call-center number. Go to https://www.dropbox.com/support and sign in. Dropbox then shows the support methods available for the account’s subscription, which may include email, live chat, or phone support. Business and Enterprise customers generally receive broader live-support options than Basic users.
For purchasing or enterprise-sales questions, use the Sales route at https://www.dropbox.com/contact. Developer questions have a separate Developer Support route, while journalists can use press@dropbox.com. When contacting support, keep the account email, subscription type, billing date, transaction information, affected file or folder details, and screenshots where relevant.
Dropbox, Inc.
50 Hawthorne Street
San Francisco, CA 94105
United States
Corporate Phone: 415-930-7766
Dropbox’s August 2026 SEC filing identifies this as its current principal executive-office address.
50 Hawthorne Street
San Francisco, CA 94105
United States
This is the current official principal executive-office address as of the latest 2026 SEC filings.
Dropbox previously listed:
1800 Owens Street
San Francisco, CA 94158
as its principal executive office.
That address appears in the 2025 Form 10-K and filings through June 2026, but later 2026 filings use 50 Hawthorne Street.
Current company leadership includes:
Drew Houston, Co-Founder and Co-CEO
and:
Ashraf Alkarmi, Co-CEO.
Dropbox announced in May 2026 that:
Ashraf Alkarmi will ultimately become sole CEO
and:
Drew Houston will transition to Executive Chairman
after a transition period.
Ali Dasdan
Mike Torres
Will Yoon
Melanie Rosenwasser.
As of December 31, 2025:
2,113 full-time employees
including:
1,612 U.S. employees
and:
501 employees outside the U.S..
Dropbox operates as a:
Virtual First company
Remote work is the primary experience for employees.Teams periodically meet at Dropbox Studios and flexible On-Demand Spaces.
Dropbox reported:
$2.521 billion
in revenue for 2025.
Dropbox reported:
$629.5 million
in Q1 2026 revenue.
Nasdaq Global Select Market
Ticker:
DBX.
Dropbox was originally incorporated in 2007 and changed its name to Dropbox, Inc. in 2009.
The company reincorporated in:
Nevada in March 2025.
Customers may need to file complaints involving billing, subscription renewals, inaccessible accounts, deleted files, sharing, security, privacy, business administration, or Customer Support. Gather the account email, plan name, billing receipt, screenshots, support-ticket information, dates, and affected file or folder details before escalating.
Sign in at https://www.dropbox.com/support and select the available support method for your plan. Explain the problem clearly and provide account and transaction details. Paid plans may have email or live chat support, while qualifying business customers may receive phone support. Ask the representative to document the case and keep the ticket or case number.
If the complaint involves an API or developer product, use Developer Support. Enterprise and team-purchase concerns can use the Sales or business-support channel. Press requests should use press@dropbox.com. Using the appropriate specialized contact can reduce delays and prevent the issue from being routed through an unrelated consumer channel.
If the initial response does not resolve the issue, reply within the same support thread and request further review. Provide screenshots, prior responses, billing documents, error messages, and a clear explanation of what remains unresolved. Keep one continuous support record where possible so the next representative can review the earlier case history.
For a serious unresolved corporate matter, correspondence can be sent to Dropbox, Inc., 50 Hawthorne Street, San Francisco, CA 94105. Include your name, account email, support-case numbers, transaction information, dates, and a concise chronological explanation of the complaint. Attach copies rather than original documents and clearly state the resolution requested. The current SEC-listed corporate phone is 415-930-7766.
If the complaint remains unresolved, the proper external process depends on the issue. Payment disputes may involve the customer’s card issuer, privacy complaints may involve the applicable state or national data-protection authority, and general consumer complaints may be submitted to the appropriate state Attorney General or consumer-protection agency. Business contractual matters may require the dispute-resolution procedures contained in Dropbox’s current Services Agreement or Terms of Service. Keep support transcripts, billing records, account information, and Dropbox responses before escalating.
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