Dropbox
About Dropbox
Dropbox, Inc. is a cloud-based productivity and content-management technology company headquartered in San Francisco, California. The platform provides cloud file storage, syncing, sharing, backup, document collaboration, team administration, file transfer, video review, AI-powered search, and related productivity services for individuals, businesses, and enterprise customers.
Dropbox was founded in 2007 by Drew Houston and Arash Ferdowsi. The company originally became known for making file synchronization across computers simpler, but its platform has since expanded into broader content collaboration, team workflows, security, AI search, video review, document management, and knowledge discovery. Current company information says Dropbox products are used by hundreds of millions of people worldwide.
Dropbox is a publicly traded company listed on Nasdaq under DBX. The company operates under a Virtual First working model, meaning remote work is the primary experience for employees, supplemented by Dropbox Studios and flexible in-person workspaces. As of December 31, 2025, Dropbox reported 2,113 full-time employees, including 1,612 in the United States and 501 outside the U.S.
Quick Information
Corporate Phone Number
415-930-7766
This is Dropbox’s current SEC-listed corporate phone number.
Customer Service Number
Dropbox does not publish one universal phone number for all customers.
Support availability depends on the customer’s plan. Phone support is available for qualifying business plans, while other plans use email, chat, Help Center, Community, or social support.
Corporate Office Address
Dropbox, Inc.
50 Hawthorne Street
San Francisco, CA 94105
United States
Headquarters Address
Dropbox, Inc.
50 Hawthorne Street
San Francisco, CA 94105
United States
Dropbox changed its SEC-listed principal executive-office address from 1800 Owens Street to 50 Hawthorne Street during 2026. Its August 2026 SEC filing uses the current Hawthorne Street address.
Former Recent Headquarters Address
1800 Owens Street
San Francisco, CA 94158
This address appeared in Dropbox’s 2025 Form 10-K and filings through June 2026, but should now be treated as the previous principal executive-office address.
Press: press@dropbox.com
Dropbox directs ordinary Customer Service inquiries through its support portal rather than one universal public email.
Industry
Cloud Storage, SaaS, File Sharing, Collaboration, Productivity Software, Artificial Intelligence and Digital Content Management
Founded
2007
Founders
Drew Houston
Arash Ferdowsi
Current Co-CEOs
Drew Houston
and:
Ashraf Alkarmi
Ashraf Alkarmi became Co-CEO in May 2026. Dropbox has announced that, after a transition period, he is expected to become sole CEO and Drew Houston will move to Executive Chairman.
Current Chief Technology Officer
Ali Dasdan
He has served as CTO since March 2025.
Current Chief Product Officer
Mike Torres
Dropbox hired Mike Torres as Chief Product Officer effective July 2026.
Number of Employees
2,113 full-time employees
as of December 31, 2025.
2025 Revenue
Approximately:
$2.521 billion.
Stock Exchange
Nasdaq
Ticker
DBX
Corporate Work Model
Virtual First
Remote work is the primary working model.
Website
Investor Relations
https://investors.dropbox.com/
Careers Page
Dropbox hires under its Virtual First operating model, with employees primarily working remotely and meeting periodically at physical collaboration spaces.
Dropbox Products & Services
Dropbox has evolved from a simple file-syncing application into a broader productivity, knowledge, security, AI, and content-collaboration platform.
Dropbox Cloud Storage
Dropbox provides cloud storage for documents, images, videos, presentations, and other digital files.
Files can be synchronized across supported devices and accessed through web, desktop, and mobile applications.
File Sync
Dropbox sync keeps selected files updated across connected devices.
Changes made on one supported device can be reflected across other authorized devices and the Dropbox cloud.
File Sharing
Users can share files and folders with colleagues, clients, family members, or outside collaborators.
Sharing controls vary by plan and can include permissions, passwords, expiration settings, and administrative controls.
Dropbox Basic
Dropbox Basic is the company’s free consumer plan.
It currently includes 2 GB of storage for storing and sharing files.
Dropbox Plus
Dropbox Plus is a paid individual subscription with higher storage capacity, file recovery, sharing tools, and additional productivity features.
Plan features can change over time and should be reviewed on the current pricing page.
Dropbox Professional
Professional plans provide additional features for independent professionals and users who need more advanced sharing, branding, recovery, and productivity tools.
Dropbox Family
Dropbox Family allows qualifying household members to use individual accounts under one shared subscription while maintaining separate private files.
Dropbox Standard
Standard is designed for business teams that need centralized file storage, collaboration, team folders, sharing controls, and administrative tools.
Dropbox Advanced
Advanced adds higher-level security, administration, data management, recovery, and business controls.
Current plan features can include tiered administration, compliance tools, advanced key management, and end-to-end encryption capabilities.
Dropbox Enterprise
Enterprise provides customized storage, security, support, administrative controls, integrations, and deployment services for large organizations.
Pricing is provided through Dropbox Sales.
Dropbox Dash
Dropbox Dash is an AI-powered universal search and knowledge workspace.
It can connect to workplace tools and help users find, summarize, compare, organize, and act on information across multiple applications.
Dash Universal Search
Dash can search connected workplace applications such as Google Drive, OneDrive, Slack, and other supported tools.Search results respect existing access permissions.
Dash AI Answers
Dash can generate answers based on connected work content, summarize documents, compare information, and suggest follow-up actions.It is positioned as an AI teammate for knowledge-heavy work.
Dropbox Replay
Dropbox Replay is a video collaboration and review product.
It allows teams to review video projects, leave time-specific or frame-specific comments, and manage approvals in one place. Current pricing starts at approximately $10 per month as an add-on.
Dropbox Transfer
Dropbox Transfer allows customers to send large files without giving recipients access to the user’s source folder.Current business plans can support transfers up to 100 GB, depending on the plan.
File Recovery
Dropbox provides deleted-file and version-recovery tools.Recovery periods vary by plan.
Extended Version History
Extended Version History provides longer recovery windows for deleted or changed files.Current pricing begins at approximately $3.99 per month as an add-on on eligible plans.
Dropbox Backup
Dropbox provides device and file backup services that can help customers protect selected data and recover files after accidental loss or device problems.
PDF Editing
Selected Dropbox plans include tools for editing PDF documents.Business plans can combine file-management features with document editing and signature workflows.
E-Signatures
Dropbox supports electronic-signature functionality within selected plans and document workflows.
Current plan pages advertise the ability to edit PDFs and obtain signatures.
Team Folders
Business teams can use centralized team folders to organize shared content.Administrators can control membership, permissions, and organizational structure.
Groups and Roles
Dropbox business plans support groups and administrative roles.These features help organizations manage access at scale.
Single Sign-On
Selected business and enterprise plans support Single Sign-On.SSO allows companies to integrate Dropbox authentication with enterprise identity systems.
End-to-End Encryption
Current higher-tier Dropbox plans include end-to-end encryption capabilities.Availability depends on plan and configuration.
Advanced Key Management
Advanced security plans can provide organizations with more control over encryption and key management.
This feature is designed for customers with stronger governance or compliance requirements.
Compliance Tracking
Enterprise-oriented plans include compliance, audit, and administrative features that help companies monitor file activity and access.
Dropbox Developer Platform
Dropbox provides APIs and developer tools that allow software companies and IT teams to integrate Dropbox capabilities into other applications.
Dedicated Developer Support is available through Dropbox’s Contact page.
Dropbox Partner Network
Dropbox works with resellers and channel partners through its Partner Network.
Organizations interested in reselling Dropbox can use the dedicated reseller contact route.
Dropbox Corporate Phone Numbers
Corporate Phone Number
415-930-7766.
Corporate Headquarters Number
415-930-7766
Headquarters Number
415-930-7766
Corporate Office Number
415-930-7766
Customer Service Number
Dropbox does not publish one universal public Customer Service phone number.
Phone support depends on subscription level.
Dropbox Basic Support
Dropbox Basic includes:
Help Center
Community Forums
Social Media Support
but does not include standard email, live chat, or phone support.
Dropbox Plus Support
Qualifying Dropbox Plus users can receive:
Email support
and certain live support options according to current plan rules.
Dropbox Professional Support
Professional plans include email support and qualifying live-chat support.
Dropbox Family Support
Family customers receive email support and qualifying live-chat support.
Business Support
Dropbox Standard, Advanced, Business, Business Plus, and Enterprise customers have broader support access.
Qualifying business plans can include phone support in addition to chat and email.
Support Portal
https://www.dropbox.com/support
Customers must log in to see the support options available for their specific plan.
Sales Contact
Dropbox provides a dedicated sales contact route for team and enterprise purchases:
https://www.dropbox.com/contact
Developer Support
Developer and API support is available through:
https://www.dropbox.com/contact
Press Email
press@dropbox.com.
Investor Relations Number
Dropbox does not prominently publish a universal IR telephone number on its consumer contact page.
Investor Relations:
https://investors.dropbox.com/
Billing Number
Dropbox does not publish one universal public billing phone line.Billing help is routed through the customer’s account and support portal.
Cancellation Number
No single public cancellation phone is listed.
Subscriptions are generally managed from the account billing area or through support for the applicable plan.
Human Resources Number
Dropbox does not publish one universal public applicant HR number.
Careers:
How to Reach a Real Person at Dropbox
Dropbox uses plan-based support rather than a single universal call-center number. Go to https://www.dropbox.com/support and sign in. Dropbox then shows the support methods available for the account’s subscription, which may include email, live chat, or phone support. Business and Enterprise customers generally receive broader live-support options than Basic users.
For purchasing or enterprise-sales questions, use the Sales route at https://www.dropbox.com/contact. Developer questions have a separate Developer Support route, while journalists can use press@dropbox.com. When contacting support, keep the account email, subscription type, billing date, transaction information, affected file or folder details, and screenshots where relevant.
Dropbox Headquarters & Corporate Office Address
Dropbox’s current principal executive office
Dropbox, Inc.
50 Hawthorne Street
San Francisco, CA 94105
United States
Corporate Phone: 415-930-7766
Dropbox’s August 2026 SEC filing identifies this as its current principal executive-office address.
Current San Francisco Headquarters
50 Hawthorne Street
San Francisco, CA 94105
United States
This is the current official principal executive-office address as of the latest 2026 SEC filings.
Previous Owens Street Address
Dropbox previously listed:
1800 Owens Street
San Francisco, CA 94158
as its principal executive office.
That address appears in the 2025 Form 10-K and filings through June 2026, but later 2026 filings use 50 Hawthorne Street.
Current Leadership
Current company leadership includes:
Drew Houston, Co-Founder and Co-CEO
and:
Ashraf Alkarmi, Co-CEO.
Leadership Transition
Dropbox announced in May 2026 that:
Ashraf Alkarmi will ultimately become sole CEO
and:
Drew Houston will transition to Executive Chairman
after a transition period.
Current CTO
Ali Dasdan
Current Chief Product Officer
Mike Torres
Current Chief Legal Officer
Will Yoon
Current Chief People Officer
Melanie Rosenwasser.
Current Employee Scale
As of December 31, 2025:
2,113 full-time employees
including:
1,612 U.S. employees
and:
501 employees outside the U.S..
Virtual First Work Model
Dropbox operates as a:
Virtual First company
Remote work is the primary experience for employees.Teams periodically meet at Dropbox Studios and flexible On-Demand Spaces.
2025 Revenue
Dropbox reported:
$2.521 billion
in revenue for 2025.
First Quarter 2026 Revenue
Dropbox reported:
$629.5 million
in Q1 2026 revenue.
Stock Listing
Nasdaq Global Select Market
Ticker:
DBX.
Legal Incorporation
Dropbox was originally incorporated in 2007 and changed its name to Dropbox, Inc. in 2009.
The company reincorporated in:
Nevada in March 2025.
How to File a Complaint Against Dropbox
Customers may need to file complaints involving billing, subscription renewals, inaccessible accounts, deleted files, sharing, security, privacy, business administration, or Customer Support. Gather the account email, plan name, billing receipt, screenshots, support-ticket information, dates, and affected file or folder details before escalating.
Step 1: Contact Dropbox Support
Sign in at https://www.dropbox.com/support and select the available support method for your plan. Explain the problem clearly and provide account and transaction details. Paid plans may have email or live chat support, while qualifying business customers may receive phone support. Ask the representative to document the case and keep the ticket or case number.
Step 2: Use the Correct Specialized Support Channel
If the complaint involves an API or developer product, use Developer Support. Enterprise and team-purchase concerns can use the Sales or business-support channel. Press requests should use press@dropbox.com. Using the appropriate specialized contact can reduce delays and prevent the issue from being routed through an unrelated consumer channel.
Step 3: Request Additional Support Review
If the initial response does not resolve the issue, reply within the same support thread and request further review. Provide screenshots, prior responses, billing documents, error messages, and a clear explanation of what remains unresolved. Keep one continuous support record where possible so the next representative can review the earlier case history.
Step 4: Send Formal Written Correspondence
For a serious unresolved corporate matter, correspondence can be sent to Dropbox, Inc., 50 Hawthorne Street, San Francisco, CA 94105. Include your name, account email, support-case numbers, transaction information, dates, and a concise chronological explanation of the complaint. Attach copies rather than original documents and clearly state the resolution requested. The current SEC-listed corporate phone is 415-930-7766.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the proper external process depends on the issue. Payment disputes may involve the customer’s card issuer, privacy complaints may involve the applicable state or national data-protection authority, and general consumer complaints may be submitted to the appropriate state Attorney General or consumer-protection agency. Business contractual matters may require the dispute-resolution procedures contained in Dropbox’s current Services Agreement or Terms of Service. Keep support transcripts, billing records, account information, and Dropbox responses before escalating.
