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- Chipotle Mexican Grill
About Chipotle Mexican Grill
Chipotle Mexican Grill, Inc. is an American fast-casual restaurant company known for burritos, bowls, tacos, salads, and customizable meals prepared with a focused selection of ingredients.
Steve Ells founded Chipotle in Denver, Colorado, in 1993. The company has since expanded to thousands of restaurants in the United States, Canada, Europe, and the Middle East, with additional international growth underway.
Chipotle is headquartered in Newport Beach, California. Scott Boatwright has served as Chief Executive Officer and a member of the Board of Directors since November 2024. Chipotle’s official leadership profile confirms his current position.
Quick Information
Legal Company Name
Chipotle Mexican Grill, Inc.
Industry
Fast-casual restaurants and food service
Founded
1993
Founder
Steve Ells
Chief Executive Officer
Scott Boatwright
Company Type
Publicly traded company
Stock Exchange and Ticker Symbol
New York Stock Exchange
NYSE: CMG
Customer Service Number
1-800-244-7685
1-800-CHIPOTLE
Corporate Office Number
(949) 524-4000
Corporate Headquarters Address
Chipotle Mexican Grill, Inc.
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
United States
Chipotle’s current SEC filings list this address and corporate telephone number.
Customer Support
Chipotle primarily directs customers to its online Contact Support system and the Pepper virtual assistant.
Official Website
Contact Page
https://www.chipotle.com/contact-us
Restaurant Locator
Chipotle’s official restaurant locator provides addresses, telephone numbers, menus, opening hours, and ordering options for individual locations.
Products & Services
Chipotle’s products and services may include:
- Burritos
- Burrito bowls
- Tacos
- Salads
- Quesadillas
- Lifestyle bowls
- Children’s meals
- Chips and dips
- Soft drinks and other beverages
- Vegetarian and vegan options
- Digital ordering
- Mobile application ordering
- Pickup
- Delivery
- Catering
- Chipotle Rewards
- Electronic and physical gift cards
- Fundraising programs
- Chipotle Goods merchandise
- Nutritional and allergen information
Menu items, prices, hours, delivery options, and promotions may vary by restaurant. Customers with allergies should review Chipotle’s current ingredient and allergen information before ordering.
Corporate Phone Numbers
Chipotle Customer Support
1-800-244-7685
1-800-CHIPOTLE
Call for eligible order, delivery, account, Rewards, gift-card, and restaurant-experience concerns.
Chipotle also encourages customers to use Pepper or the Contact Support process for faster assistance.
Chipotle Corporate Office
(949) 524-4000
This number is associated with Chipotle’s Newport Beach corporate headquarters. Restaurant and order complaints should generally begin with Customer Support.
Online and Mobile Order Support
1-800-244-7685
Customers who ordered directly through Chipotle’s website or application can contact support through Pepper or this telephone number.
Third-Party Delivery Support
Orders placed through DoorDash, Uber Eats, Grubhub, or another delivery platform may need to be reported to that provider. Chipotle may not control refunds for purchases processed by an outside platform.
Chipotle Rewards Support
Use Pepper or the Contact Support page for missing points, account access, reward redemption, and other membership problems.
Gift Card Support
Customers should use Chipotle’s Gift Cards section or Contact Support for balance, delivery, redemption, or damaged-card concerns.
Privacy Request Line
1-833-506-0473
This number is intended for eligible privacy requests and choices, not routine restaurant complaints.
Individual Restaurant Phone Numbers
Each Chipotle restaurant may maintain its own telephone number. Use the official restaurant locator to find the appropriate location.
Media Relations
mediarelations@chipotle.com
This email address is for news-media inquiries, not customer-service complaints.
How to Reach a Real Person at Chipotle
For the fastest support, visit Chipotle’s Contact Us page and start a conversation with Pepper. Select the order or concern and request additional support when the automated guidance does not resolve the issue.
Customers can also call 1-800-244-7685.
For a problem during a restaurant visit, speak with the manager on duty. Immediate concerns involving food, cleanliness, an incorrect order, or payment may be easier to investigate before leaving the restaurant.
Before contacting Chipotle, gather:
- Order confirmation number
- Customer’s name
- Account email address
- Restaurant location
- Order date and time
- Items purchased
- Payment method
- Delivery-platform name
- Chipotle Rewards information
- Gift-card details, if applicable
- Photographs of incorrect or unsafe food
- Previous support case number
Never send a complete payment-card number, password, or account verification code through an unverified support channel.
Chipotle Headquarters & Corporate Office Address
Chipotle Mexican Grill, Inc.
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
United States
Corporate Office Phone: (949) 524-4000
The Newport Beach headquarters supports Chipotle’s executive, administrative, technology, marketing, customer-service, food-safety, and restaurant operations.
It is not a public Chipotle restaurant, food-return location, or regular walk-in Customer Support center. Do not mail food, gift cards, receipts, or original documents to headquarters unless Chipotle provides verified instructions.
Online Orders, Refunds, and Rewards Assistance
Chipotle begins preparing digital orders shortly after they are submitted. As a result, customers generally cannot cancel or modify an online or mobile order after it has been placed.
For an incorrect, missing, delayed, or undelivered order:
- Open the order confirmation.
- Verify the restaurant and delivery details.
- Contact the restaurant when immediate assistance is possible.
- Use Pepper or Contact Support.
- Provide photographs and order details.
- Request the appropriate refund, replacement, or account credit.
Refunds are not automatic and depend on the circumstances and payment processor. Purchases made through third-party delivery platforms may be subject to that company’s refund process.
For missing Chipotle Rewards points, verify that the purchase qualified and that the account information was entered correctly. Keep the receipt until the points or support request has been resolved.
Food-Safety and Allergy Concerns
Customers who believe food was contaminated, improperly handled, or connected to an illness should stop consuming it and contact the restaurant and Chipotle Support promptly.
Preserve:
- The receipt
- Remaining food, when safe to do so
- Product packaging
- Photographs
- Order details
- Names of affected individuals
- Symptoms and timing
- Medical records, if applicable
Seek medical assistance when symptoms are severe or urgent. Eligible foodborne-illness concerns can also be reported to the local health department.
Chipotle publishes information about its food-safety program on its official Food Safety page.
Customers with food allergies should review ingredient information and speak with restaurant staff before ordering. Cross-contact can occur in restaurant environments, so menu customization does not guarantee the absence of an allergen.
How to File a Complaint Against Chipotle
Step 1: Speak With the Restaurant Manager
For an immediate restaurant problem, ask for the manager on duty and provide the order receipt.
Step 2: Contact Chipotle Support
Use Pepper, submit a request through the Contact Us page, or call 1-800-244-7685.
Step 3: Provide Complete Information
Include the restaurant location, order number, date, time, items, payment method, and delivery provider.
Step 4: Request a Specific Resolution
Explain whether you want a refund, replacement, Rewards adjustment, gift-card correction, food-safety investigation, or management response.
Step 5: Request Escalation
If the first response does not resolve the complaint, ask for review by a supervisor, field leader, food-safety specialist, or appropriate department.
Step 6: Preserve Supporting Records
Save:
- Receipts
- Order confirmations
- Photographs
- Delivery records
- Rewards activity
- Gift-card information
- Customer-support messages
- Refund confirmations
- Case numbers
Step 7: Consider External Escalation
Depending on the complaint, customers may contact:
- The third-party delivery provider
- Their card issuer for an unauthorized charge
- A local health department for an eligible food-safety concern
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
For a medical or safety emergency, contact emergency services rather than waiting for a routine customer-support response.
Frequently Asked Questions
1. Where is Chipotle headquartered?
Chipotle is headquartered at 610 Newport Center Drive, Suite 1100, Newport Beach, California 92660.
2. What is Chipotle’s customer-service number?
Call 1-800-244-7685, also written as 1-800-CHIPOTLE.
3. What is Chipotle’s corporate phone number?
The corporate telephone number associated with Chipotle’s Newport Beach headquarters is (949) 524-4000.
4. Who is the CEO of Chipotle?
Scott Boatwright is the Chief Executive Officer of Chipotle Mexican Grill.
5. Is Chipotle publicly traded?
Yes. Chipotle Mexican Grill, Inc. trades on the New York Stock Exchange under the ticker symbol CMG.
6. How do I complain about a Chipotle order?
Use Pepper or the Contact Support page and provide the order number, restaurant, purchase details, and requested resolution.
7. Can I cancel an online Chipotle order?
Online and mobile orders generally cannot be canceled or changed after submission because preparation begins quickly.
8. How do I report a food-safety concern to Chipotle?
Contact the restaurant and Chipotle Support promptly. Preserve the receipt, order details, photographs, and remaining food when safe to do so.
9. Can I visit Chipotle headquarters for customer service?
No. Chipotle’s Newport Beach headquarters is a corporate office, not a restaurant or walk-in Customer Support center.
