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- Chipotle Mexican Grill
About Chipotle Mexican Grill
Chipotle Mexican Grill, Inc. is an American fast-casual restaurant company specializing in burritos, burrito bowls, tacos, salads, quesadillas, and customizable Mexican-inspired meals. The company was founded in 1993 in Denver, Colorado, and has since grown into one of the largest fast-casual restaurant chains in the world.
Chipotle emphasizes customizable meals prepared with ingredients such as grilled meats, beans, rice, vegetables, salsas, cheese, guacamole, and other toppings. Unlike many traditional restaurant chains, the company operates primarily through company-owned restaurants rather than relying heavily on franchising.
Quick Information
Industry
Fast-Casual Restaurants
Founded
1993
Corporate Phone Number
(949) 524-4000
Customer Service Number
833-506-0473
Corporate Office Address
610 Newport Center Drive, Suite 1100
Newport Beach, CA 92660
United States
Headquarters Address
610 Newport Center Drive, Suite 1100
Newport Beach, CA 92660
United States
privacy@chipotle.com
Privacy-related inquiries
Stock Symbol
NYSE: CMG
Restaurant Model
Primarily Company-Owned Restaurants
Main Products
Burritos, Bowls, Tacos and Salads
Customer Support
Talk to Us and Pepper Digital Support
Website
Chipotle Products & Services
Chipotle operates fast-casual restaurants centered on customizable meals.
Burritos
Customers can select proteins, rice, beans, salsa, vegetables, cheese, sour cream, guacamole, and other ingredients.
Burrito Bowls
Bowls provide similar ingredients without a tortilla.
Tacos
Chipotle offers soft and crispy taco options at participating restaurants.
Salads
Customers can build salads with greens, protein, beans, vegetables, salsa, and other toppings.
Quesadillas
Digital ordering at participating restaurants includes customizable quesadillas.
Catering
Chipotle provides catering and larger group orders in eligible markets.
Digital Ordering
Customers can order through Chipotle.com and the Chipotle app for pickup or delivery.
Chipotle Corporate Phone Numbers
Corporate Headquarters
(949) 524-4000
This is Chipotle Mexican Grill, Inc.’s corporate telephone number according to current 2026 SEC filings.
Consumer / Privacy Request Number
833-506-0473
Chipotle currently publishes this telephone number for general consumer privacy requests.
Restaurant Numbers
Individual Chipotle restaurants use local telephone numbers.
Immediate order problems should generally begin with the restaurant involved or Chipotle’s digital support system.
How to Reach a Real Person at Chipotle
For restaurant or order support, Chipotle primarily directs customers through its Talk to Us system and Pepper, its digital support assistant.
Customers can explain that they need further assistance or human review.
For applicable telephone inquiries, Chipotle currently publishes:
833-506-0473
Before contacting Chipotle, have:
- Restaurant location
- Order number
- Visit or delivery date
- Receipt
- Payment method
- Products ordered
- Description of the concern
available.
Chipotle Headquarters & Corporate Office Address
Chipotle Corporate Headquarters
Chipotle Mexican Grill, Inc.
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
United States
Corporate Phone: (949) 524-4000
Chipotle’s current SEC filings and Investor Relations contact information confirm this address.
The Newport Beach headquarters supports restaurant operations, finance, marketing, technology, human resources, legal functions, development, and other corporate activities.
How to File a Complaint Against Chipotle
Step 1: Contact the Restaurant
For an immediate food, order, cleanliness, or service problem, begin with the restaurant involved.
Step 2: Use Chipotle’s Talk to Us System
Submit the complaint through Chipotle’s official customer-support system.
Step 3: Use Pepper
Chipotle’s digital support assistant can collect information about orders and customer concerns.
Step 4: Request Further Review
If the first resolution is insufficient, request escalation or additional review.
Keep:
- Receipt
- Order number
- Screenshots
- Restaurant details
- Delivery information
- Case references
Step 5: Contact Corporate Headquarters
For serious unresolved corporate correspondence:
Chipotle Mexican Grill, Inc.
610 Newport Center Drive, Suite 1100
Newport Beach, CA 92660
Step 6: Food Safety or Privacy Complaints
Serious food-safety concerns can also be reported to the appropriate health department.
Privacy concerns can be directed to:
privacy@chipotle.com
Step 7: Consumer Complaint
If a legitimate consumer dispute remains unresolved, customers may consider the appropriate state consumer-protection agency.
