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- Chipotle Mexican Grill
About Chipotle Mexican Grill
Chipotle Mexican Grill, Inc. is a major American fast-casual restaurant company known for burritos, burrito bowls, tacos, quesadillas, salads, and customizable meals prepared with fresh ingredients. The company was founded in 1993 when Steve Ells opened the first Chipotle restaurant in Denver, Colorado.
Chipotle’s operating model centers on a relatively focused menu that customers can customize with proteins, rice, beans, vegetables, salsas, cheese, guacamole, and other ingredients. The company also emphasizes its “Food With Integrity” philosophy, which focuses on ingredient sourcing, animal welfare, food preparation, and sustainability. Digital ordering, Chipotlanes, delivery, catering, mobile ordering, and Chipotle Rewards have become important parts of the business.
As of December 31, 2025, Chipotle had 4,056 restaurants, including company-owned locations and international partner-operated restaurants. The company reported 2025 revenue of approximately $11.9 billion. Chipotle is publicly traded on the New York Stock Exchange under ticker symbol CMG. Its current headquarters is located at 610 Newport Center Drive, Suite 1100, Newport Beach, California 92660.
Quick Information
Corporate Phone Number
949-524-4000
Customer Service Number
1-800-CHIPOTLE, or 800-244-7685, is used for selected customer and account-support situations. General complaints are primarily handled through Chipotle’s Contact Support system.
Corporate Office Address
610 Newport Center Drive, Suite 1100, Newport Beach, CA 92660
Headquarters Address
610 Newport Center Drive, Suite 1100, Newport Beach, CA 92660
General customer concerns are handled through Chipotle Contact Support. Media Relations: mediarelations@chipotle.com
Industry
Fast-Casual Restaurants and Foodservice
Founded
1993
No. of Employees
Chipotle employs a large restaurant and corporate workforce. The latest company filings should be used for the current consolidated workforce total because employee numbers change substantially as new restaurants open.
Corporate Office Hours
Chipotle does not publish one universal public headquarters schedule. Restaurant and customer-support hours vary.
Website
Chipotle.com
Investor Relations
Chipotle Investor Relations
Careers Page
Chipotle Careers
Chipotle Mexican Grill Products & Services
Burritos
Burritos are one of Chipotle’s signature products.
Customers can select proteins, rice, beans, salsa, vegetables, cheese, sour cream, guacamole, and other available ingredients.
Burrito Bowls
Burrito bowls provide many of the same ingredients as a burrito without the flour tortilla.
Customers can customize bowls according to their preferences.
Tacos
Chipotle offers tacos using available soft or crispy shells.
Customers can add their preferred protein and toppings.
Quesadillas
Chipotle offers quesadillas through participating digital-ordering channels.
Available sides and fillings depend on the restaurant and current menu.
Salads
Customers can build salads using greens, proteins, vegetables, salsa, cheese, guacamole, and other available ingredients.
Chicken
Chicken is one of Chipotle’s core protein options.
The company periodically introduces additional chicken preparations and limited-time varieties.
Steak
Chipotle offers seasoned steak as a premium protein option.
Availability may vary depending on restaurant inventory.
Barbacoa
Barbacoa is one of Chipotle’s long-standing meat options.
It is typically slow-cooked and seasoned before being served in burritos, bowls, tacos, and salads.
Carnitas
Carnitas provides a pork-based protein option for qualifying menu items.
Sofritas
Sofritas is Chipotle’s plant-based protein option made with tofu and seasonings.
Guacamole
Guacamole is prepared with avocados and other fresh ingredients.
It can be added to meals or ordered as a side.
Chips and Salsa
Chipotle sells tortilla chips with several salsa and dip options.
Kids Meals
Chipotle offers meals designed for children.
Options can include smaller portions and build-your-own combinations.
Catering
Chipotle provides catering for qualifying group events.
Options can include build-your-own spreads, burritos by the box, and other packages.
Online Ordering
Customers can order food through Chipotle’s website.
Orders can be scheduled for pickup or delivery where available.
Chipotle Mobile App
The Chipotle app supports ordering, restaurant selection, payment, rewards, and promotions.
Chipotle Rewards
Chipotle Rewards allows registered customers to earn points on qualifying purchases.
Points can be redeemed for eligible menu items and rewards.
Delivery
Delivery is available through Chipotle’s digital platforms and participating delivery partners.
Fees and availability vary.
Chipotlane
Chipotlanes are digital-order pickup lanes available at many newer Chipotle restaurants.
Unlike traditional drive-thru lanes, customers generally place orders in advance and collect them at the lane.
Gift Cards
Chipotle sells physical and digital gift cards.
Bulk gift-card programs are also available.
Chipotle Mexican Grill Corporate Phone Numbers
Corporate Phone Number
949-524-4000
This is Chipotle Mexican Grill’s verified corporate telephone number.
Corporate Headquarters Number
949-524-4000
Current SEC filings identify this number with Chipotle’s Newport Beach headquarters.
Headquarters Number
949-524-4000
This number is associated with the company’s principal executive offices.
Corporate Office Number
949-524-4000
Appropriate corporate-level inquiries can be directed to this number.
Customer Service Number
800-244-7685
This corresponds to 1-800-CHIPOTLE.
Chipotle uses this number in certain customer and account-support situations.
Customer Support
Chipotle primarily directs restaurant complaints and general questions through its official Contact Support system.
Customers can interact with Chipotle’s digital support assistant, Pepper, and request additional assistance when necessary.
Rewards Support Number
800-244-7685
Chipotle references 1-800-CHIPOTLE for certain Rewards account and telephone-verification problems.
Gift Card Balance Number
877-925-4878
Customers can use this verified number to check a Chipotle gift-card balance.
Toll-Free Customer Number
800-244-7685
This is Chipotle’s published 1-800-CHIPOTLE number.
Transfer Agent Number
855-598-5490
EQ Shareowner Services serves as Chipotle’s transfer agent.
This number is specifically for shareholder account matters.
Media / Press Email
This email is reserved for news-media inquiries.
It should not be used for ordinary restaurant complaints.
Investor Relations Number
Chipotle publishes its current Investor Relations contact information through its financial-results announcements.
The corporate number, 949-524-4000, remains the verified headquarters contact.
Human Resources Number
A universal public Human Resources telephone number was not verified.
Applicants should use Chipotle Careers, while restaurant employees should follow internal employee-support procedures.
Sales Number
Chipotle does not publish one universal restaurant sales telephone number.
Orders and catering are handled through restaurants and digital ordering systems.
How to Reach a Real Person at Chipotle Mexican Grill
For a restaurant-specific complaint, start by speaking with the manager at the Chipotle location where the problem occurred. This is often the fastest route for incorrect orders, missing items, food-quality complaints, employee service, refunds, or restaurant-condition concerns.
If the restaurant cannot resolve the problem, use Chipotle’s official Contact Support system. Customers can also use 800-244-7685 for applicable account or support situations. When contacting Chipotle, have the restaurant address, order number, visit date, payment details, and screenshots or receipts available.
Chipotle Mexican Grill Headquarters & Corporate Office Address
Chipotle Corporate Headquarters
Chipotle Mexican Grill, Inc.
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
This is Chipotle’s current principal executive-office address.
Newport Beach Corporate Office
Chipotle relocated its headquarters from Denver to Southern California several years ago.
Current 2026 SEC filings continue to identify Newport Beach as the company’s headquarters.
Transfer Agent Address
EQ Shareowner Services
1110 Centre Pointe Curve
Suite 101
Mendota Heights, MN 55120
This location handles shareholder-account matters rather than restaurant complaints.
Individual Chipotle Restaurants
Chipotle operates thousands of restaurants in the United States and internationally.
Individual restaurant locations should not be confused with the Newport Beach corporate headquarters.
How to File a Complaint Against Chipotle Mexican Grill
Step 1: Speak With the Restaurant Manager
If your complaint concerns a specific Chipotle restaurant, ask to speak with the manager.
Provide your receipt, order number, date, time, and a clear description of the problem.
Step 2: Request an Immediate Resolution
Give local management an opportunity to resolve problems involving incorrect food, missing items, service, cleanliness, or other restaurant-level concerns.
Explain the resolution you are seeking.
Step 3: Use Chipotle Contact Support
If the restaurant cannot resolve the issue, use Chipotle’s official Contact Support system.
Select the category that best describes your complaint.
Step 4: Provide Supporting Documentation
Keep receipts, order confirmations, delivery records, photographs, app screenshots, and payment information.
Supporting documentation can help Chipotle investigate.
Step 5: Contact 1-800-CHIPOTLE When Appropriate
For qualifying account or support problems, call:
800-244-7685
This is Chipotle’s 1-800-CHIPOTLE number.
Step 6: Request Escalation
If the initial response is insufficient, ask whether the complaint can be reviewed by a higher-level Customer Support, restaurant operations, or corporate team.
Explain your prior attempts to resolve the issue.
Step 7: Send Corporate Correspondence
For an appropriate serious unresolved matter, correspondence can be directed to:
Chipotle Mexican Grill, Inc.
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
Corporate phone: 949-524-4000
Step 8: Keep Complete Records
Document calls, support conversations, representative names, case numbers, receipts, and refund information.
Step 9: Contact the Appropriate External Authority
For serious unresolved food-safety, accessibility, employment, payment, or consumer-protection concerns, consider contacting the appropriate government authority.
The correct agency depends on the nature of the complaint and jurisdiction.
