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- Boot Barn
About Boot Barn
Boot Barn Holdiangs, Inc. is a major American retailer specializing in western and work-related footwear, apparel, accessories, hats, workwear, outdoor products, and lifestyle merchandise for men, women, and children. The company operates physical stores across nearly the entire United States as well as a large e-commerce business through BootBarn.com.
Boot Barn was founded in 1978 and has expanded from a regional western-wear retailer into the nation’s largest western and work lifestyle retail chain. Current company materials describe Boot Barn as the leading U.S. lifestyle retailer of western and work-related footwear, apparel, and accessories.
The company is headquartered in Irvine, California. Current SEC filings identify 17100 Laguna Canyon Road, Irvine, CA 92618 as Boot Barn Holdings, Inc.’s principal executive office and 949-453-4400 as its corporate phone number. As of September 2026, the company’s investor site describes Boot Barn as operating more than 575 stores in 49 states.
Quick Information
Corporate Phone Number
949-453-4400
Current SEC filings identify this as Boot Barn Holdings, Inc.’s principal executive-office telephone number.
Customer Service Number
1-888-440-2668
Also marketed as:
888-BOOT-BARN
Boot Barn’s website currently describes Customer Service as available 24/7.
Corporate Office Address
Boot Barn Holdings, Inc.
17100 Laguna Canyon Road
Irvine, CA 92618
United States
Headquarters Address
Boot Barn Holdings, Inc.
17100 Laguna Canyon Road
Irvine, CA 92618
United States
Current 2026 SEC filings confirm this as the company’s principal executive office.
Boot Barn provides customer-email support through the Contact Us section of BootBarn.com rather than prominently publishing one general consumer email address.
Investor contacts include:
BootBarnIR@icrinc.com
and:
BootBarnIRMedia@bootbarn.com.
Industry
Western Apparel, Workwear, Footwear, Retail, E-Commerce, Lifestyle Fashion and Accessories
Founded
1978.
Current CEO
John Hazen
John Hazen became Chief Executive Officer in:
May 2025.
Current Store Count
Current September 2026 corporate information states:
575+ stores
across
49 states.
Stock Listing
New York Stock Exchange
Ticker:
BOOT.
Corporate Office Hours
Boot Barn does not publish standard walk-in office hours for its Irvine headquarters.
Customer Service is available 24/7 by phone.
Website
Investor Relations
https://investor.bootbarn.com/
Careers Page
Boot Barn Products & Services
Boot Barn sells a broad assortment of western, work, outdoor, fashion, and lifestyle products through stores and e-commerce. Its merchandise includes national brands as well as proprietary labels.
Cowboy Boots
Cowboy and western boots are central to Boot Barn’s product assortment.
The company offers men’s, women’s, and children’s styles including traditional leather, exotic leather, square-toe, round-toe, snip-toe, dress, ranch, and fashion boots.
Work Boots
Boot Barn sells work boots for construction, agriculture, manufacturing, oil and gas, warehousing, transportation, and other trades.
Products can include steel-toe, composite-toe, waterproof, slip-resistant, electrical-hazard, and other protective features.
Men’s Western Apparel
The men’s assortment includes western shirts, jeans, jackets, vests, belts, hats, workwear, and casual clothing.
Products range from traditional ranch styles to modern western lifestyle fashion.
Women’s Western Apparel
Boot Barn sells dresses, tops, denim, skirts, jackets, western shirts, outerwear, and accessories for women.
The assortment covers ranch, rodeo, festival, work, and everyday fashion.
Children’s Western Apparel
Boot Barn carries boots, apparel, hats, belts, and accessories for boys and girls.
Products include western clothing for everyday use, school, rodeo, ranch life, and special occasions.
Workwear
Boot Barn sells durable work clothing including work shirts, jackets, bib overalls, pants, jeans, flame-resistant clothing, and high-visibility or job-specific apparel.
Its product mix serves industrial and trade customers as well as agricultural workers.
Safety Footwear
Safety-rated footwear includes reinforced-toe, slip-resistant, waterproof, and electrical-hazard options.
Boot Barn specifically markets footwear designed for demanding jobsite conditions.
Cowboy Hats
Boot Barn sells felt, straw, wool, palm, and other cowboy hats.
Its assortment includes traditional cattleman styles, fashion hats, rodeo hats, and seasonal western headwear.
Hat Accessories
Customers can also purchase hat bands, shaping accessories, hat-care products, and storage items.
Some stores may provide hat-related services depending on location.
Western Belts
Boot Barn carries leather belts, tooled belts, western buckles, work belts, and decorative styles.
Belts are sold for men, women, and children.
Belt Buckles
Western buckles range from traditional rodeo-inspired designs to fashion and branded styles.
Some products feature decorative metalwork, stones, logos, or western motifs.
Jeans and Denim
Boot Barn sells denim from western, workwear, and lifestyle brands.
The assortment includes straight, bootcut, slim, relaxed, stacked, flare, and other fits.
Work Jackets
Work jackets and outerwear are designed for cold weather, construction, agriculture, ranch work, and outdoor labor.
Features can include insulation, weather resistance, durable fabrics, and reinforced construction.
Flame-Resistant Clothing
Boot Barn carries flame-resistant apparel for customers working in industries where FR protection is required.
Products can include shirts, jeans, jackets, base layers, and accessories.
Outdoor Apparel
Boot Barn sells outdoor clothing designed for ranch, farm, hunting, hiking, and general outdoor use.
The assortment includes weather-resistant outerwear, boots, hats, and work-ready clothing.
Accessories
Customers can purchase jewelry, wallets, handbags, backpacks, socks, gloves, sunglasses, and other western and work accessories.
Western Fashion
Boot Barn increasingly serves customers who wear western apparel as a broader lifestyle or fashion category.
Its products are used for concerts, festivals, weddings, social events, and casual everyday wear in addition to ranch and work applications.
Exotic Boots
Boot Barn offers exotic western boots made from or styled with specialty materials such as caiman, pirarucu, ostrich, and other exotic leathers.
Product availability and legal restrictions depend on material and market.
Gift Cards
Boot Barn sells physical gift cards and eGift cards.
Customers can also check gift-card balances through BootBarn.com.
Online Shopping
Customers can shop through:
The site supports product browsing, order status, store pickup, shipping, returns, loyalty features, and gift cards.
Free Store Pickup
Boot Barn offers in-store pickup at participating locations.
Customers can use store-specific inventory tools to identify qualifying products available for pickup.
Online Returns
Boot Barn supports qualifying returns online and in stores.
The website currently promotes:
Easy Returns Online & In Store.
B.Rewarded
B.Rewarded is Boot Barn’s loyalty program.
Members can earn benefits, access points balances, and receive qualifying rewards and offers through the program.
Commercial Accounts
Boot Barn supports commercial and business purchasing.
The company’s website provides dedicated commercial-account resources for organizations purchasing workwear, boots, or related products.
Boot Barn WORKFORCE
Boot Barn WORKFORCE is oriented toward business customers and employers that need work-related footwear and apparel.
Products can include safety boots, work clothing, and industry-specific gear.
Military and First Responder Programs
Boot Barn offers programs and qualifying benefits for military members and first responders.
Eligibility and current discount terms should be confirmed through the official website.
International Shipping
Boot Barn supports international shipping for eligible products and destinations.
Availability depends on product type, destination, and shipping restrictions.
Boot Barn Corporate Phone Numbers
Corporate Phone Number
949-453-4400.
Corporate Headquarters Number
949-453-4400
Headquarters Number
949-453-4400
Corporate Office Number
949-453-4400
Customer Service Number
1-888-440-2668.
Customer Support Number
1-888-440-2668
Toll-Free Number
1-888-440-2668
Online Order Support
1-888-440-2668
Return Support
1-888-440-2668
Gift Card Support
Boot Barn routes gift-card questions through its Customer Service system.
General support:
1-888-440-2668
Store Support Number
Individual Boot Barn stores have separate local telephone numbers.
Use the official Store Locator:
https://www.bootbarn.com/stores
Billing Number
Boot Barn does not publish a separate universal consumer Billing Department number.
Payment and order issues can be directed to:
1-888-440-2668
Investor Relations Contact
Brendon Frey
Phone
203-682-8216
BootBarnIR@icrinc.com.
Company Investor Relations Contact
Mark Dedovesh
Phone
949-453-4489
BootBarnIRMedia@bootbarn.com.
Media / Press Number
For corporate media and investor-related communications:
949-453-4489
Human Resources Number
Boot Barn does not prominently publish one universal applicant HR number.
Careers
International Customer Service
Boot Barn does not publish a separate universal international support number.
Use:
1-888-440-2668
and the international-shipping support resources online.
Emergency / After-Hours Number
Boot Barn does not publish a corporate emergency hotline.
Customer Service is currently advertised as available 24/7 at:
1-888-440-2668.
How to Reach a Real Person at Boot Barn
For order, shipping, return, account, gift-card, product, or website problems, call 1-888-440-2668. Boot Barn’s current website describes Customer Service as available 24/7. Have your order number, account email, purchase date, store location, and payment information ready so the representative can locate the transaction quickly.
For store-specific complaints, contact the local Boot Barn store first and ask for the Store Manager. If the issue remains unresolved, escalate through central Customer Service. Corporate or investor-related matters can be directed to headquarters at 949-453-4400.
Boot Barn Headquarters & Corporate Office Address
Boot Barn’s current corporate headquarters
Boot Barn Holdings, Inc.
17100 Laguna Canyon Road
Irvine, CA 92618
United States
Corporate Phone: 949-453-4400.
Irvine Corporate Headquarters
17100 Laguna Canyon Road
Irvine, CA 92618
United States
Boot Barn’s 2026 Form 10-K, proxy statement, and other SEC filings consistently identify this location as the company’s principal executive office.
Current CEO
John Hazen
Hazen was appointed permanent CEO in:
May 2025
after serving as Interim CEO beginning in November 2024.
Current Store Scale
Boot Barn’s September 2026 investor overview states:
More than 575 stores
across
49 states.
Fiscal 2026 Store Count
At the end of fiscal 2026 on March 28, 2026, Boot Barn operated:
539 stores.
Q1 Fiscal 2027 Store Count
At June 27, 2026, Boot Barn had:
566 stores
after opening 27 new stores during the quarter.
Current Stock Listing
New York Stock Exchange
Ticker:
BOOT.
Fiscal 2026 Revenue Growth
Boot Barn reported strong fiscal 2026 performance, including an 18.7% year-over-year increase in fourth-quarter net sales to approximately $538.8 million.
Q1 Fiscal 2027 Revenue
For the quarter ended June 27, 2026:
Net sales were approximately $593.5 million
and same-store sales increased:
4.7%.
Q1 Fiscal 2027 Net Income
Boot Barn reported:
$70.1 million in net income
for the quarter ended June 27, 2026.
How to File a Complaint Against Boot Barn
Customers filing a complaint about an online order, product quality, return, refund, employee interaction, store experience, shipping delay, gift card, B.Rewarded account, or payment issue should gather the order number, receipt, store location, purchase date, photographs where relevant, and any earlier Customer Service correspondence.
Step 1: Contact the Boot Barn Store or Customer Service
For an in-store complaint, begin with the Store Manager at the location involved. For online or general Customer Service concerns, call 1-888-440-2668. Explain the issue clearly and provide the order number, receipt, item details, and purchase date. Ask what refund, exchange, return, replacement, or account correction is available. Keep the representative’s name and any case information provided.
Step 2: Use the Returns or Order Support Process
If the complaint concerns merchandise, shipping, or a return, use Boot Barn’s official online Returns and Order Status resources. The company supports returns both online and through participating stores. Keep tracking information, photographs of damaged products, and return confirmations. If an item was purchased locally, the store may be able to review the transaction directly.
Step 3: Request Supervisor or Corporate Customer Service Review
If the first response does not resolve the matter, contact 1-888-440-2668 again and request escalation or supervisor review. Provide the original case details, store location, order history, previous response, and the specific resolution you are requesting. Keeping all documents and communications together can make further review easier.
Step 4: Send Formal Written Correspondence to Boot Barn Headquarters
For a serious unresolved corporate complaint, written correspondence can be sent to Boot Barn Holdings, Inc., 17100 Laguna Canyon Road, Irvine, CA 92618. Include your contact information, transaction details, order or receipt number, store location, previous complaint history, and a clear chronological explanation. Attach copies rather than original documents and keep proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the appropriate external process depends on the complaint. Payment disputes can involve the card issuer or payment provider, while general consumer complaints may be filed with the appropriate state Attorney General or consumer-protection agency. Product-safety concerns may involve the relevant federal or state product-safety authority. Keep receipts, photographs, shipping records, and Boot Barn’s responses before escalating.
