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- Dillard’s
About Dillard’s
Dillard’s, Inc. is one of the largest fashion-focused department store companies in the United States. The company sells women’s, men’s, and children’s apparel, shoes, handbags, accessories, cosmetics, fragrances, jewelry, home furnishings, bedding, cookware, luggage, and other consumer merchandise through its physical department stores and Dillards.com. Dillard’s also operates CDI Contractors, LLC, a construction business involved in store construction and remodeling.
The company was founded by William T. Dillard in 1938 in Nashville, Arkansas, with an initial investment of approximately $8,000 in a local department store. Dillard’s later expanded throughout the South, Southwest, and other U.S. regions and developed into a large publicly traded retail organization headquartered in Little Rock, Arkansas.
As of its latest corporate information, Dillard’s operates approximately 272 stores, including 28 clearance centers, across 30 states, together with its online store. The company had approximately 29,100 associates as of December 20, 2025. William Dillard II remains Chairman and Chief Executive Officer.
Quick Information
Corporate Phone Number
501-376-5200
Customer Service Number
1-800-345-5273
Customer Service hours:
Monday to Friday: 7:00 AM to 9:00 PM CT
Saturday and Sunday: 9:00 AM to 7:00 PM CT.
Corporate Office Address
Dillard’s, Inc.
1600 Cantrell Road
Little Rock, AR 72201
United States
Headquarters Address
Dillard’s, Inc.
1600 Cantrell Road
Little Rock, AR 72201
United States
Current SEC filings continue to identify this address as Dillard’s principal executive office.
General Customer Questions: questions@dillards.com
Investor Relations: julie.guymon@dillards.com.
Industry
Department Stores, Fashion Retail, Beauty, Home Furnishings and E-Commerce
Founded
1938
Founder:
William T. Dillard.
Current CEO
William Dillard II
Chairman and Chief Executive Officer.
Number of Stores
Approximately:
272 Dillard’s stores
including:
28 clearance centers
across:
30 states.
Number of Employees
Approximately:
29,100 associates
as of December 20, 2025.
Website
Careers Page
Dillard’s recruits for stores, merchandising and buying, corporate functions, technology, supply chain, Customer Service, and engineering.
Dillard’s Products & Services
Dillard’s sells a broad range of national, exclusive, and private-label merchandise through full-line department stores, clearance centers, and its e-commerce platform.
Women’s Clothing
Dillard’s carries dresses, tops, pants, denim, jackets, suits, activewear, sleepwear, swimwear, and other women’s fashion.
Its assortment includes national labels along with Dillard’s-exclusive brands and designer collaborations.
Men’s Clothing
The men’s department includes suits, dress shirts, casual shirts, denim, pants, activewear, outerwear, underwear, sleepwear, and accessories.
Customers can shop across value, contemporary, premium, and designer price points.
Children’s Clothing
Dillard’s sells apparel for babies, toddlers, girls, and boys.
Products include everyday clothing, formalwear, school apparel, sleepwear, swimwear, and seasonal collections.
Women’s Shoes
The retailer offers heels, sandals, sneakers, boots, flats, loafers, athletic footwear, and comfort shoes.
Extended sizing is available on selected styles.
Men’s Shoes
Men’s footwear includes dress shoes, loafers, boots, sneakers, sandals, athletic shoes, and casual footwear from a range of national brands.
Handbags
Dillard’s carries handbags, totes, shoulder bags, clutches, backpacks, wallets, and designer accessories.
Premium and contemporary handbag brands form an important part of its fashion assortment.
Beauty and Cosmetics
Dillard’s operates beauty counters selling makeup, skin care, beauty tools, and cosmetic products.
Many locations include dedicated branded counters staffed by beauty consultants.
Fragrances
Customers can shop women’s and men’s fragrances, gift sets, luxury perfumes, colognes, and seasonal fragrance collections.
Jewelry and Watches
Dillard’s sells fashion jewelry, fine jewelry, watches, bracelets, necklaces, earrings, rings, and other accessories.
Home Furnishings
The home department includes bedding, bath products, rugs, furniture, kitchen products, home décor, tabletop items, and seasonal merchandise.
Furniture
Selected Dillard’s locations operate expanded furniture departments.
Furniture Customer Service is available separately at 1-877-272-2601.
Wedding and Occasion Apparel
Dillard’s sells dresses, suits, accessories, shoes, and beauty products for weddings, proms, parties, formal events, and other special occasions.
Gift Cards
Dillard’s offers physical gift cards and eGift cards.
Customers can purchase cards and check balances through Dillards.com or participating stores.
Online Shopping
Customers can shop through:
The website supports online ordering, account management, order tracking, returns, gift cards, and store information.
Online Returns
Eligible online merchandise can be returned according to Dillard’s current return rules.
Dillard’s provides a return-label service, and qualifying merchandise can also be returned at Dillard’s stores.
Dillard’s Credit Card
Dillard’s offers a store credit card for qualifying customers.
Current Customer Service:
1-833-773-0029.
Dillard’s Mastercard
Qualifying customers can also have a Dillard’s Mastercard.
Current support:
1-833-773-0031.
Clearance Centers
Dillard’s operates dedicated clearance centers selling reduced-price merchandise.
The company currently reports 28 clearance centers within its overall store network.
CDI Contractors
Dillard’s also owns:
CDI Contractors, LLC
The business provides general contracting and construction services and performs a portion of Dillard’s store construction and remodeling work.
Dillard’s Corporate Phone Numbers
Corporate Phone Number
501-376-5200.
Corporate Headquarters Number
501-376-5200
Headquarters Number
501-376-5200
Corporate Office Number
501-376-5200
Customer Service Number
1-800-345-5273.
Customer Call Center
1-800-345-5273
Furniture Customer Service
1-877-272-2601.
Dillard’s Credit Card Customer Service
1-833-773-0029
Dillard’s Mastercard Customer Service
1-833-773-0031.
Accessibility Assistance
1-800-345-5273
Also written as:
1-800-DILLARD
Email:
questions@dillards.com.
Returns Support Number
1-800-345-5273.
Online Order Support
1-800-345-5273
Toll-Free Number
1-800-345-5273
Investor Relations Number
501-376-5965
Current Director of Investor Relations:
Julie Johnson Guymon
Email:
julie.guymon@dillards.com.
Shareholder Services Number
Current transfer agent:
Broadridge
Phone:
855-894-4930.
Billing Number
Dillard’s does not publish one general retail billing department number.
For store or online purchase issues use:
1-800-345-5273
For credit-card issues use the applicable Dillard’s card number.
Local Store Number
Individual Dillard’s stores maintain their own telephone numbers.
Store information is available through:
https://www.dillards.com/stores
Human Resources Number
Dillard’s does not publish one universal applicant HR number.
Careers:
Media / Press Number
Dillard’s does not prominently publish a permanent separate media hotline.
Corporate inquiries may be routed through headquarters or Investor Relations.
Emergency / After-Hours Number
Dillard’s does not publish a nationwide public corporate emergency hotline.
Immediate emergencies at a store should be reported to local emergency services and store management.
How to Reach a Real Person at Dillard’s
For online orders, returns, delivery issues, gift cards, products, or general Customer Service, call 1-800-345-5273. Representatives are currently available Monday through Friday from 7:00 AM to 9:00 PM Central Time and weekends from 9:00 AM to 7:00 PM Central Time. Customers can also use Dillard’s live chat or email questions@dillards.com.
For an issue involving a specific physical store, start with that location and ask for the department manager or store manager. Have your receipt, order number, purchase date, store location, product information, and previous communication available. Credit-card issues should be sent directly to the applicable Dillard’s Credit Card or Mastercard support line rather than the retail Customer Call Center.
Dillard’s Headquarters & Corporate Office Address
Dillard’s current headquarters is
Dillard’s, Inc.
1600 Cantrell Road
Little Rock, AR 72201
United States
Corporate Phone: 501-376-5200.
Little Rock Corporate Headquarters
1600 Cantrell Road
Little Rock, AR 72201
Current SEC filings, careers postings, and shareholder materials consistently identify this location as Dillard’s corporate headquarters.
Mailing Address
Dillard’s, Inc.
P.O. Box 486
Little Rock, AR 72203.
Current Chairman and CEO
William Dillard II
He continues to serve as Chairman of the Board and Chief Executive Officer.
Founding History
William T. Dillard founded the business in:
1938
in:
Nashville, Arkansas
with approximately:
$8,000.
Current Store Network
Current company information lists approximately:
272 stores
including:
28 clearance centers
across:
30 states.
Current Workforce
Dillard’s employed approximately:
29,100 associates
as of December 20, 2025.
This included approximately 20,400 full-time, 6,400 part-time, and 2,300 limited-status associates.
Corporate Incorporation
Dillard’s is currently incorporated in:
Texas
while its operational headquarters remain in Little Rock, Arkansas.
Current Stock Listing
As of September 28, 2026, Dillard’s Class A Common Stock continues to trade on the New York Stock Exchange under ticker DDS.
The company has announced that the primary listing is scheduled to move from the NYSE to the Texas Stock Exchange on October 5, 2026, retaining the ticker DDS.
Investor Relations
Julie Johnson Guymon
Director of Investor Relations
501-376-5965
julie.guymon@dillards.com.
How to File a Complaint Against Dillard’s
Customers filing a complaint involving an online order, store purchase, employee interaction, delivery, return, furniture order, gift card, credit-card issue, pricing, or defective merchandise should first gather the receipt, order number, store location, purchase date, product information, and previous Customer Service correspondence.
Step 1: Contact Dillard’s Customer Service
Start by calling 1-800-345-5273, using Dillard’s live chat, or emailing questions@dillards.com. Explain the issue clearly and provide the order number, purchase date, store or online transaction information, and the resolution you are requesting. If the complaint concerns damaged or incorrect merchandise, keep photographs and shipping documentation available. Save any case information or written responses provided by Customer Service.
Step 2: Contact the Store Manager or Specialized Department
For an in-store purchase or employee complaint, contact the specific Dillard’s store and ask for the store manager. Furniture complaints should use 1-877-272-2601, while credit-card complaints should be directed to 1-833-773-0029 for the Dillard’s Credit Card or 1-833-773-0031 for the Dillard’s Mastercard. Explain previous attempts to resolve the issue and keep detailed notes of names, dates, and promised actions.
Step 3: Request Further Customer Service Review
If the initial response does not resolve the problem, contact the Customer Call Center again and request additional review. Provide the previous case history, receipts, photographs, store information, tracking details, and other evidence. Clearly state what remains unresolved and what remedy you are seeking. Keeping all relevant correspondence and transaction documentation together can make further review easier.
Step 4: Send Formal Written Correspondence to Dillard’s Headquarters
For a serious unresolved complaint, correspondence can be sent to Dillard’s, Inc., 1600 Cantrell Road, Little Rock, AR 72201. Include your full contact information, transaction or order number, store location, important dates, previous support history, and a chronological explanation of the complaint. Attach copies rather than original documents and retain proof of delivery. Dillard’s current legal terms also use this headquarters address for formal legal notices.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the proper outside route depends on the issue. Payment disputes can involve the card issuer, consumer complaints can be submitted to the applicable state Attorney General or consumer-protection agency, and credit-card complaints may fall under banking or financial regulators depending on the account provider. Dillard’s current Terms also contain a dispute-resolution and arbitration framework, so customers considering a formal legal claim should review the applicable Terms of Use before proceeding.
