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- American Family Care
About American Family Care
American Family Care, commonly known as AFC, is a U.S. healthcare company specializing in urgent care, accessible primary care, occupational medicine, diagnostic testing, vaccinations, physical examinations, and other walk-in medical services. Dr. Bruce Irwin opened the first American Family Care clinic in Birmingham, Alabama, in 1982 after recognizing that many patients were using hospital emergency rooms for non-life-threatening medical needs that could be treated more conveniently in a neighborhood clinic.
AFC has expanded from one Birmingham clinic into one of the largest urgent-care networks in the United States. Current 2026 AFC materials report 400+ clinics, operations in 29+ states, and more than 4 million patients treated during 2025. The network includes both corporate and independently owned franchise clinics.
Current leadership information identifies Jeremy Morgan as Chief Executive Officer. AFC states that its network includes more than 3,500 healthcare professionals, cares for more than 4 million patients annually, and generates more than $1 billion in annual system-wide sales.
Quick Information
Corporate Phone Number
AFC does not prominently publish one general consumer corporate-switchboard number on its main corporate pages.
For corporate compliance matters, a verified contact is:
205-380-5530.
Customer Service Number
AFC does not operate one universal nationwide patient Customer Service number because individual clinics manage many patient, billing, appointment, and medical-record matters locally.
Patients should use the official clinic finder to obtain the correct center phone number.
Corporate Office Address
American Family Care
3700 Cahaba Beach Road
Birmingham, AL 35242
United States
Headquarters Address
American Family Care
3700 Cahaba Beach Road
Birmingham, AL 35242
United States
Current AFC Terms of Use continue to identify this location as the AFC Corporate Office.
Public Relations: pr@americanfamilycare.com
Data Privacy: dataprivacy@americanfamilycare.com
Data Security: datasecurity@americanfamilycare.com
Corporate Compliance: complianceofficer@americanfamilycare.com.
Industry
Urgent Care, Primary Care, Occupational Medicine, Walk-In Healthcare, Diagnostic Testing and Preventive Healthcare
Founded
1982
Founder
Dr. Bruce Irwin
The first AFC location opened in Birmingham, Alabama.
Current CEO
Jeremy Morgan
Jeremy Morgan currently serves as Chief Executive Officer of American Family Care.
Number of Clinics
400+ clinics
Current AFC location and service pages report more than 400 clinics nationwide.
Number of States
29+ states
Annual Patients
4 million+ patients treated in 2025.
Healthcare Professionals
3,500+ healthcare professionals
Current leadership information provides this system-wide figure.
Website
https://www.afcurgentcare.com/
Careers Page
https://www.afcurgentcare.com/about-us/careers/
AFC recruits for corporate clinics, franchise clinics, healthcare positions, physicians, administrative roles, and Support Center positions.
Investor Relations
Not applicable in the traditional public-company sense.
American Family Care is not a publicly traded corporation and does not maintain a conventional shareholder Investor Relations department.
American Family Care Services
AFC clinics focus on convenient treatment for non-life-threatening medical needs. Individual services vary by location, so patients should confirm availability with their selected clinic.
Urgent Care
AFC provides walk-in care for common illnesses and injuries that require prompt treatment but generally do not require a hospital emergency room.
Patients typically do not need an appointment or physician referral for urgent-care visits.
Primary Care
Participating AFC locations provide accessible primary-care services, including preventive care, routine health monitoring, prescription management, and treatment for common medical conditions.
AFC was originally designed to combine urgent care with accessible family and primary medicine.
Routine Checkups
AFC provides routine checkups and wellness examinations at participating clinics.
A typical exam can include medical-history review, vital signs, physical examination, laboratory orders, vaccination review, and prescription management.
Physical Exams
AFC offers physical examinations for school, sports, work, general wellness, and other qualifying purposes.
Requirements vary depending on the physical type and state regulations.
Sports Physicals
Students and athletes can obtain sports participation physicals at many AFC clinics.These exams help evaluate whether a patient is medically prepared for athletic participation.
School Physicals
AFC provides school physicals for students who need health documentation for enrollment or participation requirements.
Vaccination records or other documents may be required.
DOT Physical Exams
Participating AFC clinics provide Department of Transportation physical examinations for commercial drivers.
DOT exams must meet applicable federal requirements and are generally performed by appropriately qualified medical examiners.
Occupational Medicine
AFC provides occupational-health services to employers and employees.Services can include workplace injury care, pre-employment testing, physicals, drug screening, and other employer-focused health programs.
Workplace Injury Treatment
AFC treats qualifying workplace injuries through its occupational-health programs.Clinics may coordinate documentation and follow-up with employers, insurers, and workers’ compensation programs.
Drug Testing
AFC provides drug-testing services at participating centers.
Employer-specific testing requirements may include pre-employment, random, post-accident, or reasonable-suspicion testing.
On-Site Laboratory Testing
Many AFC clinics provide laboratory testing on site to improve diagnostic speed.
Available tests vary by location and can include common infectious-disease and general diagnostic tests.
X-Rays
AFC clinics frequently provide digital X-ray services for qualifying injuries and conditions.X-rays can help evaluate fractures, certain respiratory conditions, and other medical concerns.
Flu Testing
Participating clinics offer influenza testing for patients with compatible symptoms.
Treatment recommendations depend on the patient’s results, medical history, and duration of symptoms.
Flu Shots
AFC provides seasonal influenza vaccination at many clinics.Availability can vary according to vaccine supply and local demand.
Vaccinations
AFC clinics provide routine and selected travel or occupational vaccinations.Patients should contact their clinic to confirm which vaccines are stocked.
Strep Throat Testing
AFC offers rapid testing and evaluation for suspected strep throat.
Providers can prescribe appropriate treatment when clinically indicated.
COVID-19 Services
Participating AFC clinics continue to offer COVID-related evaluation and testing where available.Services vary according to current healthcare guidance and individual center capabilities.
Ear Cleaning
AFC provides treatment for certain ear concerns, including impacted earwax where clinically appropriate.
A provider may first examine the ear to determine whether cleaning is suitable.
Seasonal Allergy Treatment
Patients experiencing seasonal allergies can receive evaluation and treatment recommendations at participating AFC clinics.
Providers may recommend medication, environmental changes, or additional follow-up depending on symptoms.
Minor Injury Treatment
AFC treats sprains, strains, minor cuts, minor burns, and other non-life-threatening injuries.
Serious trauma should be treated at an emergency department.
Minor Illness Treatment
Common illnesses treated at AFC may include colds, respiratory infections, sore throats, fever, gastrointestinal symptoms, and similar conditions.
Patient Portal
Participating AFC clinics provide digital patient resources for managing selected healthcare information.
Availability and portal functionality can differ by clinic.
Billing Services
AFC provides online billing options, although payment systems can vary among corporate and franchise locations.
Patients should select their specific AFC location before attempting online payment.
Medical Records Requests
Patients can request medical records through the applicable AFC clinic or patient-resource process.
Because clinics can be independently owned, record-request procedures may differ between locations.
American Family Care Corporate Phone Numbers
AFC does not use one phone number for every clinic nationwide. Local care questions should generally be directed to the specific location involved.
Corporate Phone Number
AFC does not prominently publish a universal headquarters switchboard for general consumer use.
Corporate Headquarters Number
Not publicly promoted as a general consumer line.
Corporate Compliance Number
205-380-5530
This number is published in AFC’s nondiscrimination and grievance information.
Corporate Compliance Email
complianceofficer@americanfamilycare.com
Data Privacy Number
888-351-2061
Data Privacy Email
dataprivacy@americanfamilycare.com
Data Security Email
datasecurity@americanfamilycare.com.
Public Relations Email
pr@americanfamilycare.com.
Customer Service Number
No universal nationwide consumer Customer Service number is prominently published.
Contact the specific AFC clinic involved.
Billing Number
AFC does not publish one centralized nationwide patient-billing number.
Patients should contact their clinic or use the AFC location-specific payment process.
Medical Records Number
No single nationwide medical-records number is prominently published.
Patients should contact the clinic where care was provided.
Toll-Free Number
AFC publishes 888-351-2061 for privacy-related inquiries, not general patient support.
Local Clinic Number
Use the official location finder:
https://www.afcurgentcare.com/locations/
Civil Rights / Compliance Number
205-380-5530
Human Resources Number
AFC does not prominently publish one nationwide applicant HR line.
Careers
https://www.afcurgentcare.com/about-us/careers/
Media / Press Contact
pr@americanfamilycare.com
Investor Relations Number
Not applicable.
AFC is privately held.
Emergency Number
911
AFC treats urgent and non-life-threatening conditions. Serious or life-threatening emergencies should be directed to emergency medical services.
How to Reach a Real Person at American Family Care
For a medical, appointment, billing, prescription, test-result, or records question, the fastest route is generally to call the specific AFC clinic where you received or plan to receive care. AFC’s network contains both corporate-owned and independently operated franchise locations, so individual centers control many local patient-service functions. Have the patient’s name, date of birth, date of visit, clinic location, and billing or visit information available.
For corporate privacy matters, call 888-351-2061. For compliance or discrimination-related grievances, the verified corporate compliance number is 205-380-5530. Corporate correspondence can be directed to AFC’s Birmingham office at 3700 Cahaba Beach Road.
American Family Care Headquarters & Corporate Office Address
American Family Care’s current corporate headquarters
American Family Care
3700 Cahaba Beach Road
Birmingham, AL 35242
United States
AFC’s current Terms of Use explicitly label this address as the AFC Corporate Office.
Birmingham Corporate Headquarters
3700 Cahaba Beach Road
Birmingham, AL 35242
United States
Current CEO
Jeremy Morgan
Current AFC leadership materials identify Morgan as the company’s Chief Executive Officer.
Founder
Dr. Bruce Irwin
Dr. Irwin established American Family Care in 1982 after developing a model intended to provide convenient alternatives to emergency-room treatment for non-emergency conditions.
Current Clinic Network
AFC currently reports:
400+ clinics
across:
29+ states.
Current Patient Scale
AFC reports treating:
4 million+ patients in 2025.
Current Workforce Scale
Current leadership information describes:
3,500+ healthcare professionals
across the system.
Franchise Model
AFC operates through a combination of:
Company-owned clinics
and:
Independently owned franchise clinics.
Each franchise clinic is responsible for its own employment practices and certain local business operations.
How to File a Complaint Against American Family Care
Patients filing a complaint should first identify whether the issue involves medical care, staff behavior, billing, privacy, discrimination, records, or another matter. Keep the clinic address, date of visit, patient name, billing records, receipts, correspondence, and names of employees previously contacted.
Step 1: Contact the AFC Clinic
Start with the AFC clinic where the care or issue occurred and ask to speak with the clinic manager or appropriate medical leader. Explain the problem clearly, provide the visit date and patient information, and describe what resolution you are requesting. Because many AFC clinics are independently owned franchises, local management may have direct responsibility for billing, staff conduct, scheduling, and service concerns.
Step 2: Request Management or Franchise Review
If the first clinic employee cannot resolve the issue, ask for review by the clinic manager, medical director, franchise owner, or another senior local representative. Keep a written record of who you contacted, the date of each conversation, and any promises or explanations provided. If the complaint involves medical treatment, request copies of relevant records where appropriate.
Step 3: Use the Appropriate AFC Corporate Channel
For privacy issues, contact 888-351-2061 or dataprivacy@americanfamilycare.com. For discrimination or compliance grievances, contact the AFC Corporate Compliance office at 205-380-5530 or complianceofficer@americanfamilycare.com. Provide the clinic location, dates, previous complaint history, and supporting documents.
Step 4: Send Formal Written Correspondence to AFC Headquarters
For a serious unresolved corporate complaint, send written correspondence to American Family Care, 3700 Cahaba Beach Road, Birmingham, AL 35242. Include the patient’s contact information, clinic involved, date of service, previous complaint history, billing or medical reference information, and copies of supporting documents. Clearly state the resolution requested and retain proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, use the regulator appropriate to the issue. AFC’s nondiscrimination notice confirms that civil-rights complaints may be submitted to the U.S. Department of Health and Human Services Office for Civil Rights, whose published phone number is 1-800-368-1019. Medical-care concerns may also fall under a state medical board or healthcare regulator, while billing disputes can involve insurers or applicable consumer agencies.
