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- Culver’s
About Culver’s
Culver’s — officially Culver Franchising System, LLC — is one of America’s most beloved and fastest-growing fast-casual restaurant chains, renowned for its made-to-order ButterBurgers, Wisconsin-style Fresh Frozen Custard, and genuine Midwestern hospitality that has earned it one of the most fiercely loyal customer followings in the American restaurant industry. Founded on July 18, 1984, by Craig Culver and his wife Lora — alongside Craig’s parents George and Ruth Culver — in Sauk City, Wisconsin, the chain opened its first restaurant with just $300,000 in first-year sales before growing into a national phenomenon. Today, Culver’s has surpassed 1,000 locations across 26 states — a milestone achieved in December 2024 — with systemwide sales reaching $3.8 billion and average unit volumes (AUVs) of $4.2 million, nearly double those of Wendy’s and behind only McDonald’s, Whataburger, In-N-Out Burger, and Shake Shack in the competitive burger category. The company remains entirely privately held and is headquartered at 1240 Water Street in Prairie du Sac, Wisconsin — a small community of approximately 4,370 people nestled along the Wisconsin River, about 30 miles northwest of Madison. In May 2025, Culver’s announced a new CEO — its first in the company’s history who is not a member of the founding family — as Craig Culver transitioned to the role of Board Chairman following Rick Silva’s departure as President and CEO. Culver’s total operating revenues for fiscal year 2025 reached $337.7 million — up from $298.6 million the prior year — as comparable sales grew nearly 10% and traffic grew more than 5%, dramatically outpacing the broader quick-service restaurant industry.
Quick Information
Industry
Fast-Casual Restaurants — Burgers, Custard & Quick Service
Founded
July 18, 1984, Sauk City, Wisconsin
Number of Employees
More than 30,000 team members systemwide across all franchise locations
Corporate Office Hours
Monday through Friday, 8:00 AM – 5:00 PM Central Time.
guestrelations@culvers.com — for all guest feedback, complaints, and customer relations
Website
www.culvers.com
Contact Page
www.culvers.com/contact-us
Careers Page
www.culvers.com/careers
Products & Services
Culver’s offers a focused, made-to-order menu anchored by its signature ButterBurgers and Fresh Frozen Custard, with a full range of chicken, seafood, sides, and beverages made fresh to order at every location. Their full range of products and services includes:
- ButterBurgers — Culver’s signature hamburgers made with fresh, never-frozen beef and a lightly buttered, toasted bun; available in single, double, and triple patty options and dozens of topping combinations
- The Culver’s Deluxe — the classic ButterBurger topped with American cheese, lettuce, tomato, onion, pickles, and mayonnaise
- Mushroom & Swiss ButterBurger — one of the brand’s most popular signature variants, topped with sautéed mushrooms and Swiss cheese
- Crispy North Atlantic Cod Sandwich — a signature item available all year round, sourced from sustainable Alaskan pollock
- Chicken Sandwiches — hand-battered crispy fried chicken sandwiches in original and spicy varieties
- Chicken Tenders — hand-battered crispy chicken tenders available as a basket or as a meal
- Fresh Frozen Custard — Culver’s signature Wisconsin-style custard, made fresh throughout the day and available in a rotating Flavor of the Day alongside vanilla and chocolate year-round
- Concrete Mixers — Culver’s hand-blended custard mixed with a variety of mix-ins including candy, fruit, nuts, and sauces
- Shakes & Malts — traditional frozen custard shakes and malts available in classic flavors
- Cheese Curds — fresh white cheddar cheese curds, hand-battered and deep-fried; one of Culver’s most iconic side items
- Crinkle Cut Fries — Culver’s signature crinkle-cut fries, available in regular and large sizes
- Family Meals — family-sized meal bundles including burgers, chicken, and sides for 4+ people
- Kids Meals — kid-friendly meals with smaller portion options and dessert inclusions
- MyCulver’s Rewards — Culver’s digital loyalty program awarding points on every purchase, redeemable for free menu items and exclusive member offers through the Culver’s app and website
- Third-Party Delivery — Culver’s food available through DoorDash, Uber Eats, and other delivery platforms at participating locations
Corporate Phone Numbers
Main Customer Service Number
1-833-224-7670 — primary Culver’s toll-free guest relations customer service line for all customer feedback, complaints, and general inquiries. Available Monday through Friday, 8:00 AM to 5:00 PM CT.
Corporate Direct Line
(608) 644-2176 — Culver’s corporate office direct phone line at 1240 Water Street, Prairie du Sac, Wisconsin. Available Monday through Friday during regular business hours.
Guest Survey Phone Line
1-800-933-0440 — toll-free number for the TellCulver’s Guest Satisfaction Survey and related survey inquiries.
How to Reach a Real Person at Culver’s
The fastest way to speak with a live Culver’s guest relations representative is to call 1-833-224-7670. This line is available Monday through Friday from 8:00 AM to 5:00 PM CT. When the call connects, you will typically be greeted by a guest relations team member directly — Culver’s operates a comparatively personal and accessible guest relations department given the company’s Midwestern values and privately held, founder-led culture. For issues outside of regular business hours, send a detailed email to guestrelations@culvers.com — this is a monitored inbox staffed by Culver’s Guest Relations team, and responses typically arrive within 1 to 2 business days.
You can also submit feedback directly through the contact form at culvers.com/contact-us, where you can select the nature of your inquiry, the restaurant location involved, and provide full details about your visit. For specific restaurant-level complaints — especially about food quality, order accuracy, or in-store service — calling or visiting the restaurant location directly and speaking with the Operator (franchisee) or Manager is the most effective path, as franchise owners have full authority to resolve in-restaurant issues. Culver’s also maintains an active social media presence on Facebook and Instagram where the brand responds to tagged complaints and direct messages
Culver’s Headquarters & Corporate Office Address
Culver’s corporate headquarters is located at 1240 Water Street in Prairie du Sac, Wisconsin — a charming small town of approximately 4,370 residents in Sauk County, situated along the Wisconsin River and Lake Wisconsin, about 30 miles northwest of Madison. The Prairie du Sac headquarters sits on a scenic nine-acre site overlooking Lake Wisconsin and the Wisconsin River, and houses a purpose-built 36,000 square-foot facility that includes a full corporate office, a state-of-the-art commercial kitchen, a dedicated franchisee training center with capacity for 150 people, conference rooms, a fitness area, and document storage — all designed to support Culver’s franchise network and corporate operations. The facility was constructed by Kraemer Brothers and reflects Culver’s strong commitment to its Wisconsin roots, its modest corporate culture, and its founder-driven mission of doing things the right way rather than the fastest way.
Culver Franchising System, LLC — Corporate Headquarters
1240 Water Street
Prairie du Sac, Wisconsin 53578
United States
For all formal guest complaints and written correspondence, email guestrelations@culvers.com or use the contact form at culvers.com/contact-us. For written mail, direct to Culver Franchising System, LLC, 1240 Water Street, Prairie du Sac, Wisconsin 53578, Attn: Guest Relations. Include the restaurant location and address, your date of visit, a description of your experience, and your contact information for a response.
How to File a Complaint Against Culver’s
Step 1 — Speak With the Restaurant Manager or Operator On-Site
For the fastest and most direct resolution, address your complaint with the Manager or Operator at the Culver’s location where your issue occurred. Because most Culver’s locations are franchisee-owned — typically by deeply invested owner-operators who trained within the system — they are highly empowered and motivated to resolve guest issues on the spot, including food quality problems, incorrect orders, and billing discrepancies.
Step 2 — Call the Guest Relations Line
If your complaint is not resolved at the restaurant level, call Culver’s Guest Relations at 1-833-224-7670, available Monday through Friday 8:00 AM to 5:00 PM CT. Have the restaurant location, your date of visit, and a description of your complaint ready. Ask for a case reference number for follow-up purposes.
Step 3 — Email Guest Relations
Send a detailed email to guestrelations@culvers.com. Include the restaurant address, date of visit, a thorough description of your complaint, and your full name and contact information. Emails are monitored by the Guest Relations team and typically receive a response within 1 to 2 business days.
Step 4 — Submit the Online Contact Form
Complete Culver’s official contact form at culvers.com/contact-us. Select the appropriate restaurant location, describe your experience in detail, and include your contact information for a follow-up response.
Step 5 — Write to the Corporate Headquarters
For a formal written complaint, write to Culver Franchising System, LLC, 1240 Water Street, Prairie du Sac, Wisconsin 53578, Attn: Guest Relations. Include the restaurant address and date of visit, a detailed description of your complaint, all prior contact attempts, and the specific resolution you are requesting.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Culver Franchising System, LLC is registered with the BBB and a public complaint filing typically prompts a faster response from the corporate guest relations team.
Step 7 — Contact Your Local or State Health Department
If your complaint involves food safety, allergen violations, contaminated food, or unsanitary conditions, contact your local county or state health department immediately. Health departments have the authority to conduct unannounced inspections and mandate corrective actions. For Wisconsin-based Culver’s locations, contact the Wisconsin Department of Health Services
