Zillow
Zillow
Zillow is one of the largest online real estate platforms in the United States. The company was founded in 2006 and built its reputation by making home listings, property information, estimated home values, rental listings, mortgage tools, and other real estate data widely accessible to consumers online. Zillow has since evolved into a broader real estate marketplace serving home buyers, sellers, renters, real estate professionals, landlords, property managers, and mortgage customers.
Zillow operates as part of Zillow Group, Inc., whose portfolio includes Zillow and other real estate brands and services. The company increasingly describes its strategy as building an integrated real estate experience that helps consumers search for homes, connect with agents, rent properties, obtain financing, and complete other steps involved in moving. In the second quarter of 2026, Zillow reported approximately 239 million average monthly unique users and 2.5 billion visits across key consumer platforms.
Zillow Group, Inc. is publicly traded on Nasdaq under ticker symbols Z and ZG. Current August 2026 SEC filings identify 1301 Second Avenue, Floor 36, Seattle, Washington 98101 as the company’s principal executive offices and 206-470-7000 as its official corporate telephone number.
206-470-7000
Zillow does not publish one universal consumer telephone number for every customer or technical-support issue.
Customers are generally directed to the Zillow Help Center.
For Zillow Pro and professional support:
888-367-4009
Zillow Group, Inc.
1301 Second Avenue
Floor 36
Seattle, WA 98101
United States
Zillow Group, Inc.
1301 Second Avenue, Floor 36
Seattle, WA 98101
United States
Current SEC filings continue to identify this as Zillow Group’s principal executive office.
Investor Relations: ir@zillowgroup.com
Media Relations: press@zillow.com
Rentals Support: rentalsupport@zillow.com
General consumer and technical support is handled primarily through the Zillow Help Center rather than one general email address.
Real Estate Technology, Online Real Estate Marketplace, Property Search, Rentals, Mortgage Lending, Advertising and Digital Real Estate Services
2006
Zillow launched as an online real estate marketplace focused on helping consumers understand home values and property information.
Approximately 7,200 employees
Zillow Group’s current Investor Relations dashboard reports approximately 7,200 employees as of the second quarter of 2026.
Approximately 239 million
This figure covers Zillow, Trulia, StreetEasy, and HotPads apps and websites for the second quarter of 2026.
Approximately 173 million homes
Zillow’s current Investor Relations statistics report approximately 173 million homes in its Living Database.
Zillow does not publicly list standard walk-in visitor hours for its Seattle corporate headquarters.
Customers and business partners should use the relevant support channel before attempting an in-person corporate visit.
https://investors.zillowgroup.com/
Zillow Group trades on Nasdaq under:
Z
and
ZG
https://www.zillow.com/careers/
Zillow employs professionals in software engineering, product development, artificial intelligence, data science, sales, finance, marketing, legal, operations, mortgage lending, real estate services, and other areas.
Zillow provides a broad real estate platform designed to help consumers search, rent, buy, sell, finance, and research homes while connecting real estate professionals with potential customers.
Zillow allows consumers to search residential properties listed for sale.
Users can filter listings by price, location, bedrooms, bathrooms, property type, square footage, lot size, home features, and other criteria.
The Zestimate is Zillow’s automated estimate of a home’s market value.
It is generated using property data, public records, market information, and Zillow’s valuation models.
A Zestimate is not an appraisal and should not be treated as a guaranteed selling price.
Zillow property pages can display tax history, sales history, estimated value, home characteristics, nearby schools, neighborhood data, and listing information.
The amount and accuracy of available information can vary by property.
Zillow provides rental listings for apartments, houses, condos, townhomes, and other residential properties.
Renters can search available properties, communicate with landlords or property managers, and use available digital rental tools.
Qualifying renters can use Zillow’s rental application services to submit information to participating landlords.
Application features can include credit and background information subject to applicable terms and laws.
Zillow provides online rent-payment functionality for participating landlords and tenants.
Availability depends on the property and account setup.
Landlords can advertise properties, screen applicants, manage inquiries, and use qualifying rental-management tools through Zillow.
Larger landlords and multifamily property managers can advertise available units through Zillow’s rental marketplace.
Zillow reported approximately 79,000 multifamily properties on Zillow Rentals in Q2 2026.
Zillow helps consumers connect with real estate professionals.
Users may be matched with agents based on location, property interest, account activity, or participating professional programs.
Zillow Pro is designed for real estate professionals who want tools for customer engagement, insights, follow-up, and professional visibility.
Current professional support number:
888-367-4009.
Zillow has long provided advertising and lead-generation products for real estate agents and brokers.
The structure and branding of professional products can evolve over time as Zillow expands its integrated real estate platform.
Zillow, Inc. holds real estate brokerage licenses in multiple U.S. states.
For brokerage or MLS inquiries:
877-313-8601.
Zillow Home Loans, LLC provides mortgage lending services to qualifying borrowers.
It currently offers products including:
Conventional loans
FHA loans
VA loans
Jumbo loans
Fixed-rate mortgages
Adjustable-rate mortgages
Refinancing options
855-917-2501
Consumers can use this number to speak with a licensed Zillow Home Loans loan officer.
888-852-2212
Current Zillow Home Loans contact address:
2600 Michelson Drive, Suite 1201
Irvine, CA 92612.
Zillow Home Loans allows qualifying users to begin mortgage pre-qualification online.
The company states that users can receive an initial pre-qualification estimate without a hard credit inquiry during the initial process.
Borrowers can submit additional documentation to pursue a more formal Verified Pre-Approval through Zillow Home Loans.
BuyAbility is a Zillow Home Loans feature that helps consumers estimate which homes may fit their current financial circumstances.
It uses factors such as down payment, credit information, and changing mortgage rates to provide a personalized affordability estimate.
Zillow publishes mortgage rate information and educational resources.
Rates change frequently based on market conditions, borrower characteristics, loan type, points, and other factors.
Homeowners can use Zillow to research estimated home value, market conditions, comparable listings, and selling options.
The platform can also help sellers connect with real estate professionals.
Registered users can save property searches and receive notifications when qualifying new listings, price changes, or other updates occur.
The Zillow mobile app gives consumers access to home search, rentals, saved properties, alerts, messaging, mortgage tools, and other real estate features.
Trulia is part of Zillow Group and provides home and neighborhood search tools.
It focuses heavily on helping consumers explore homes alongside neighborhood and community information.
StreetEasy is Zillow Group’s New York City-focused real estate marketplace.
It provides property sales, rentals, building information, market data, and tools for New York real estate professionals.
HotPads is a rental-focused platform within Zillow Group.
It provides apartment and rental-home discovery tools.
Zillow has increasingly incorporated artificial intelligence throughout its property search, agent, mortgage, rental, and consumer experiences.
The company has stated that AI is a major component of its current product-development strategy.
Zillow uses different support channels depending on whether the issue involves corporate matters, real estate professionals, brokerage operations, rentals, or mortgage lending.
206-470-7000
This is the official telephone number listed with Zillow Group’s principal executive offices in current SEC filings.
206-470-7000
206-470-7000
206-470-7000
This number is associated with Zillow Group’s Seattle headquarters.
Zillow does not currently publish one universal general consumer telephone number.
Customers should begin with the Zillow Help Center:
No single nationwide consumer support number applies to every Zillow product.
Support depends on whether the issue involves rentals, professional services, mortgage lending, brokerage, or another Zillow feature.
888-367-4009
This is the current support number published for Zillow Pro and real estate professional accounts.
877-313-8601
This number is specifically for brokerage and MLS inquiries.
855-917-2501
This number connects qualifying borrowers with Zillow Home Loans loan officers.
888-852-2212
This number is published with Zillow Home Loans’ Irvine office.
Zillow does not publish one universal toll-free Customer Service number for all consumers.
Verified toll-free contacts include:
888-367-4009 for Zillow Pro support
877-313-8601 for brokerage/MLS inquiries
855-917-2501 for Zillow Home Loans loan officers
888-852-2212 for Zillow Home Loans general contact
rentalsupport@zillow.com
Zillow’s current Rentals User Terms publish this address for rental-platform support.
Zillow does not publish one universal consumer Sales number.
Professional advertising and mortgage sales contacts depend on the relevant product.
For Zillow Pro:
888-367-4009
For general consumer support:
Use the Zillow Help Center.
Zillow does not publish one universal Billing Department telephone number.
Billing questions should be submitted through the support channel associated with the Zillow product or professional account involved.
Zillow does not publish one universal regional office number.
The company operates with a distributed workforce and multiple offices and business units.
Zillow does not operate consumer-facing branches like a bank or retail chain.
Brokerage and mortgage entities maintain specialized licensed operations.
Seattle Corporate Office: 206-470-7000
Zillow primarily serves the U.S. residential real estate market.
Zillow Canada-related operations are handled separately where applicable.
Zillow does not publish a universal corporate emergency or after-hours support number.
For emergencies involving property, safety, fraud, or suspected criminal conduct, users should contact appropriate emergency services, financial institutions, or law enforcement rather than relying solely on Zillow support.
Zillow’s current Investor Relations page emphasizes an online contact form rather than publishing a permanent general Investor Relations phone number.
ir@zillowgroup.com
This email has been used in Zillow Group Investor Relations communications.
press@zillow.com
This is Zillow’s established media-relations contact.
Zillow does not publish one universal public HR number for all applicants.
Careers:
https://www.zillow.com/careers/
Not applicable.
Zillow is a real estate technology and marketplace company and does not operate a conventional reservation service.
Zillow Group’s current principal executive offices are located at:
Zillow Group, Inc.
1301 Second Avenue
Floor 36
Seattle, WA 98101
United States
Corporate Phone: 206-470-7000
Zillow’s August 22, 2026 SEC filing continues to confirm this address and telephone number.
Zillow Group, Inc.
1301 Second Avenue, Floor 36
Seattle, WA 98101
United States
This is the company’s current principal executive office for SEC and corporate purposes.
Zillow, Inc.
Attn: Brokerage Operations
1301 Second Avenue, Floor 36
Seattle, WA 98101
United States
Phone: 877-313-8601
Zillow’s current Contact Us page publishes this address for brokerage and MLS inquiries.
Zillow’s Rentals User Terms identify:
Zillow, Inc. and affiliates
1301 Second Avenue, Floor 36
Seattle, WA 98101
Email: rentalsupport@zillow.com
Zillow Home Loans, LLC
2600 Michelson Drive
Suite 1201
Irvine, CA 92612
United States
Phone: 888-852-2212
Zillow Home Loans is a licensed mortgage lender and maintains this separate Irvine address.
NMLS #10287
Zillow Home Loans identifies itself as an Equal Housing Lender.
Zillow Group operates multiple real estate brands and services, including Zillow, Trulia, StreetEasy, HotPads, Zillow Rentals, and Zillow Home Loans.
The company is increasingly integrating these services to create a connected home-shopping, renting, selling, and financing experience.
Zillow Group currently reports approximately:
7,200 employees
as of Q2 2026.
For the second quarter of 2026, Zillow Group reported approximately:
239 million average monthly unique users
and
2.5 billion visits.
For general consumer or technical questions, Zillow currently directs users to its online Help Center rather than publishing one universal Customer Service phone number. Users should select the category matching their issue, such as listings, account access, rentals, saved homes, property information, or professional services, and follow the available contact options. If the issue involves Zillow Pro or a real estate professional account, the current published support number is 888-367-4009.
Mortgage customers have separate support options. Prospective Zillow Home Loans borrowers can speak with a licensed loan officer at 855-917-2501, while the general Zillow Home Loans office contact is 888-852-2212. Brokerage and MLS inquiries should use 877-313-8601. Using the product-specific support channel is generally more effective than calling the Seattle corporate number.
Users who have a complaint involving a property listing, Zestimate, account, real estate professional, rental listing, landlord, advertising product, mortgage service, brokerage issue, billing concern, or another Zillow service should first identify the exact Zillow product involved. Keep screenshots, property URLs, listing addresses, account information, transaction dates, emails, payment records, support case details, and any other relevant documentation. Because Zillow operates several different business units, accurate product and account information can help route the complaint correctly.
Start by submitting the complaint through Zillow’s Help Center and choose the support category that most closely matches the issue. Include the property address, listing URL, account email, date of the incident, and a concise explanation of what happened. If the complaint involves incorrect property information or a listing, provide screenshots and explain which information appears inaccurate. Avoid sending passwords or unnecessary sensitive financial information. Save a screenshot or confirmation of the support submission so you have a record of the first contact.
If the issue involves Zillow Pro, call 888-367-4009. Brokerage and MLS matters should go to 877-313-8601, rental-platform concerns can use rentalsupport@zillow.com, and Zillow Home Loans customers should use the mortgage contacts provided for their loan or call 855-917-2501 for loan-officer assistance. Explain what previous steps have already been taken and provide any support case number. Using the correct team is important because Zillow’s consumer marketplace, professional advertising, brokerage, rentals, and mortgage lending operations are handled separately.
If the first support response does not resolve the matter, ask whether the issue can be escalated to a supervisor, specialist, moderation team, brokerage team, rental-support specialist, or mortgage representative depending on the complaint. Restate the problem clearly and include any previous case number, screenshots, payment records, listing information, or correspondence. Explain exactly what remains unresolved and what outcome you are requesting. Keep a consistent written record of the complaint so the next representative can understand the history. Save copies of all emails, forms, and chat transcripts.
For a serious unresolved corporate issue, written correspondence may be directed to Zillow Group, Inc., 1301 Second Avenue, Floor 36, Seattle, WA 98101, United States. Include your full contact information, account or listing details, prior support case numbers, important dates, and a chronological explanation of the complaint. Clearly state the resolution you are requesting and attach copies rather than original documentation. Mortgage complaints should generally follow Zillow Home Loans’ specific complaint and regulatory process instead of relying only on the Seattle corporate office. Keep proof of delivery and a complete copy of any written correspondence.
If a serious complaint remains unresolved, the appropriate external channel depends on the issue. Mortgage-lending complaints may involve state mortgage regulators, the Consumer Financial Protection Bureau, or other financial regulators, while real estate brokerage concerns may fall under state real estate licensing authorities. Consumer billing or advertising disputes can involve different consumer-protection processes. Fair housing or discriminatory housing issues may involve specialized federal or state agencies. Keep screenshots, listing information, mortgage documents, support case numbers, invoices, emails, and other relevant records before escalating externally.
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