Thriftbooks
Thriftbooks
ThriftBooks is an online bookseller specializing in affordable used, new, rare, collectible, and out-of-print books. The company was founded in 2003 with a pickup truck, a storage unit, and a single Amazon listing. Its first sale was a copy of E.B. White’s Charlotte’s Web. From those beginnings, ThriftBooks expanded into a major technology-driven bookselling operation with its own website, mobile platform, processing centers, proprietary inventory systems, and national supply relationships.
Today, ThriftBooks describes itself as the world’s largest online independent used bookseller. It sources books from libraries, donations, its BuyBack program, and resale partners, then grades each copy according to condition before listing it for sale. The company sells through ThriftBooks.com as well as third-party marketplaces and uses automation, analytics, warehousing, and supply-chain technology to process large volumes of physical books.
ThriftBooks is privately held and operates under Thrift Books Global, LLC. Its current leadership team is headed by Ken Goldstein, Chairman and Chief Executive Officer. The company’s headquarters and official correspondence address is currently 18300 Cascade Ave S #150, Tukwila, WA 98188. ThriftBooks has also built community programs around literacy, recycling, nonprofit partnerships, library support, and book donations.
Thrift Books Global, LLC
18300 Cascade Ave S #150
Tukwila, WA 98188
United States
ThriftBooks’ current Privacy Policy, Terms of Use, and promotional legal rules consistently identify this Washington address for the company.
The primary corporate office uses the same address:
18300 Cascade Ave S #150
Tukwila, WA 98188
Corporate leadership, customer-support administration, technology, finance, marketing, HR, and other central functions support the company’s national bookselling and processing operations.
Thrift Books Global, LLC
18300 Cascade Ave S #150
Tukwila, WA 98188
This address is currently used for privacy correspondence and formal legal notices.
DMCA copyright notices are also directed to
ATTN: DMCA Designated Agent
Thrift Books Global, LLC
18300 Cascade Ave S #150
Tukwila, WA 98188.
Older company materials sometimes refer generally to Seattle, Washington as ThriftBooks’ headquarters area. Current official policy and legal materials use the more specific Tukwila, Washington address above, so the Tukwila address should be used for current corporate information.
ThriftBooks does not prominently publish a separate corporate switchboard.
The verified Customer Service number is
1-888-979-1404.
1-888-979-1404
18300 Cascade Ave S #150, Tukwila, WA 98188
18300 Cascade Ave S #150, Tukwila, WA 98188
Customer Service: support@thriftbooks.com
Human Resources: HR@ThriftBooks.com
Community Giving: ThriftBooksGives@thriftbooks.com.
Online Retail, Used Books, New Books, E-Commerce, Book Recycling and Publishing Retail
2003.
ThriftBooks does not publish a regularly updated current workforce figure on its main corporate pages.A company-authored 2023 anniversary article reported 1,100+ employees at that time.
ThriftBooks describes itself as the world’s largest online independent used bookseller and sells millions of books through its own platform and third-party marketplaces.
ThriftBooks does not prominently publish public walk-in office hours for its Tukwila corporate office.
Investor Relations is not applicable because ThriftBooks is privately held.
Careers
https://www.thriftbooks.com/about-thriftbooks/careers/
Used books are the core of ThriftBooks’ business. Every book is individually graded according to condition, with categories such as Like New, Very Good, Good, and Acceptable helping shoppers understand what they are buying.
In addition to used books, ThriftBooks carries selected new books. This allows customers to compare availability across new and pre-owned copies while shopping through the same platform.
ThriftBooks sells rare, collectible, vintage, first-edition, and out-of-print books. Specialized staff evaluate unusual books that may not fit standard modern ISBN-based inventory systems.
The company carries a large selection of children’s books spanning picture books, early readers, chapter books, educational material, and popular series.
Young-adult inventory includes fiction, fantasy, romance, science fiction, contemporary novels, and educational titles for teen readers.
ThriftBooks stocks millions of fiction titles across literary fiction, historical fiction, contemporary fiction, classics, and other genres.
Mystery, crime, suspense, and thriller books form a significant category within the platform’s large used-book inventory.
Customers can purchase used and new science-fiction and fantasy novels, series, classics, and collectible editions.
ThriftBooks offers romance across historical, contemporary, paranormal, fantasy, and other subgenres.
The platform carries personal-development, psychology, finance, career, productivity, and lifestyle self-help titles.
ThriftBooks maintains a dedicated selection of large-print books for readers who prefer or require larger typography.
ReadingRewards is ThriftBooks’ free loyalty program. Members earn points from qualifying purchases and can redeem those points for free-book rewards, with benefits increasing according to program activity.
ThriftBooks currently provides free standard U.S. shipping on qualifying orders over $15. Shipping policies can change, so customers should confirm the current threshold at checkout.
The ThriftBooks BuyBack program allows eligible customers to sell qualifying books back to ThriftBooks. Accepted inventory can then be processed and resold, giving books another opportunity to reach new readers.
Every used book sold by ThriftBooks is hand-graded before shipment. The grading process helps customers understand wear, markings, cover condition, and overall quality before purchasing.
ThriftBooks sells through its own website as well as marketplaces such as Amazon, eBay, AbeBooks, and other book-focused commerce sites.
Customers can search inventory, place orders, manage accounts, track ReadingRewards, and browse recommendations through supported ThriftBooks digital platforms.
ThriftBooks partners with libraries and Friends of the Library groups through purchase and profit-sharing arrangements. These programs provide financial support to libraries while giving withdrawn or donated books another life in the resale market.
ThriftBooks Cares supports schools, nonprofits, literacy organizations, and communities recovering from disasters through book donations and related programs.
Books that cannot be resold or donated are routed into recycling rather than being unnecessarily discarded. ThriftBooks says it recycles millions of pounds of books each year.
ThriftBooks operates an in-house customer-support function for order issues, missing books, incorrect editions, condition concerns, refunds, and other purchase problems.
ThriftBooks uses technology and customer activity to generate book recommendations and help readers discover additional titles relevant to their interests.
A separate public corporate switchboard is not prominently listed.
Use Customer Service
1-888-979-1404
No separate verified public headquarters number is prominently published.
1-888-979-1404 can be used for customer routing.
No separate corporate-office line is publicly promoted.
1-888-979-1404.
1-888-979-1404
support@thriftbooks.com.
1-888-979-1404
ThriftBooks does not publish a traditional consumer Sales Department number.
Orders are placed online.
No separate billing-only phone number is publicly listed.
Use
1-888-979-1404
No separate returns-only number is published.
Use Customer Service
1-888-979-1404
No universal regional-office phone number is publicly listed.
ThriftBooks operates processing and fulfillment facilities but does not publish them as ordinary customer-service branches.
ThriftBooks does not publish one universal international Customer Service number.
No corporate emergency hotline is publicly listed.
Not applicable.
ThriftBooks is privately held.
No permanent public press phone number is prominently listed on the main corporate pages.
No universal public HR phone number is listed.
HR@ThriftBooks.com.
Not applicable.
For an order, refund, damaged book, wrong edition, missing shipment, account issue, ReadingRewards problem, or other consumer concern, call 1-888-979-1404 or email support@thriftbooks.com. Before contacting support, have your order number, account email, title and author, item condition, shipment date, tracking information, and photographs if the wrong or damaged book was received.
If the issue relates to a specific order, Customer Service should normally be used before contacting corporate headquarters. ThriftBooks states that its Customer Service team will work to address situations where customers are dissatisfied with an order, and its brand promise emphasizes correcting problems where possible.
Corporate or written correspondence can be sent to Thrift Books Global, LLC, 18300 Cascade Ave S #150, Tukwila, WA 98188. HR questions should use HR@ThriftBooks.com, while community and donation inquiries can use ThriftBooksGives@thriftbooks.com.
Complaints can involve missing or delayed orders, incorrect books, book condition, refunds, ReadingRewards, charges, account access, BuyBack transactions, privacy, or customer-service interactions. Keep the order number, book title, item condition, tracking information, payment record, screenshots, photographs, and previous correspondence before escalating.
Call 1-888-979-1404 or email support@thriftbooks.com. Provide the order number and clearly explain whether the issue involves shipment, book condition, an incorrect title, billing, rewards, or another problem. Ask for confirmation that the complaint has been documented.
If the issue concerns privacy, use the contact information in ThriftBooks’ Privacy Policy. Employment matters should go to HR@ThriftBooks.com, while community-support matters should use ThriftBooksGives@thriftbooks.com. Order complaints should remain with Customer Service.
If the first Customer Service response does not resolve the problem, reply to the existing support thread and request further review. Include photographs, tracking details, order history, and previous correspondence so management can evaluate the entire case without requiring you to restart the complaint.
Email support@thriftbooks.com with a clear chronological summary. Written complaints are particularly useful for damaged or misgraded books, duplicate charges, delivery problems, refund disputes, and loyalty issues because they preserve a record and allow supporting files to be attached.
For a serious unresolved matter, send correspondence to Thrift Books Global, LLC, 18300 Cascade Ave S #150, Tukwila, WA 98188. Include the order number, support history, account information, relevant dates, and requested resolution.
Copyright complaints should use the designated DMCA agent identified in ThriftBooks’ Terms of Use. Privacy matters should use the company’s Privacy Policy contact route. BuyBack or loyalty complaints should identify the specific program so the issue can be routed to the correct internal team.
If the complaint involves privacy, advertising, or broader consumer practices, the appropriate regulator depends on the issue and jurisdiction. Potential routes can include a state Attorney General, state privacy authority, or the Federal Trade Commission for qualifying consumer-protection matters.
If a payment or refund dispute remains unresolved after contacting ThriftBooks, the customer can contact the card issuer, bank, PayPal, or other payment provider used for the transaction. Keep order confirmations and correspondence because the financial institution may request evidence of prior attempts to resolve the problem.
If a substantial dispute cannot be resolved through customer service, corporate correspondence, or consumer-protection channels, review the current ThriftBooks Terms of Use before taking legal action. The Terms contain governing-law and dispute provisions that may affect venue or available remedies, so qualified legal advice may be appropriate for significant claims.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.