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- Rover
About Rover.com
Rover.com is a Seattle-based online marketplace that connects pet parents with independent pet-care providers offering services such as pet boarding, house sitting, dog walking, doggy day care, drop-in visits, dog training, and other pet-care services. The company was founded in 2011 and has grown from a U.S.-focused startup into a large international pet-care marketplace.
Rover’s platform currently operates across 18 countries. The company reports that more than 12 million pets have been cared for through its marketplaces and that it has generated more than 41 million five-star bookings. Rover also reports an average sitter rating of approximately 4.9 out of 5.
Rover became privately held in February 2024, when private equity funds affiliated with Blackstone completed a cash acquisition valued at approximately $2.3 billion. Rover’s Nasdaq-listed shares stopped trading following the transaction. Current leadership is headed by Brent Turner, who became Chief Executive Officer on July 1, 2025, while co-founder Aaron Easterly transitioned to Executive Chair.
Quick Information
Corporate Phone Number
888-453-7889
This was Rover Group’s official principal executive office phone in its final public-company filings and remains associated with the Seattle corporate office.
Customer Service Number
Rover does not prominently publish one universal public Customer Service telephone number for all users.
The current primary support route is the official Rover Help Center:
Users are asked to sign in and select the appropriate issue so Rover can connect them with chat, messaging, emergency support, or another relevant team.
Corporate Office Address
Rover Group, Inc.
720 Olive Way, 19th Floor
Seattle, WA 98101
United States
Headquarters Address
Rover Group, Inc.
720 Olive Way, 19th Floor
Seattle, WA 98101
United States
This address remained Rover’s principal executive office in its final SEC filings before the Blackstone acquisition and was also used in 2025 legal transaction materials involving Rover.
Registered Office
Current Rover Terms identify the registered office of A Place for Rover, Inc. as:
711 Capitol Way S., Suite 204
Olympia, WA 98501
This is a registered legal office and should not be confused with Rover’s Seattle operating headquarters.
Media: pr@rover.com
Marketing / Advertising / Sponsorships: marketing-inquiries@rover.com
Legal: legal@rover.com
Copyright: copyright@rover.com
Legacy Investor Relations: investors@rover.com.
Industry
Pet Care Marketplace, Pet Sitting, Dog Walking, Pet Boarding, Doggy Day Care, Pet Training and Consumer Technology
Founded
2011
Current CEO
Brent Turner
Effective:
July 1, 2025.
Executive Chair
Aaron Easterly
Aaron Easterly co-founded Rover and transitioned from CEO to Executive Chair in July 2025.
Ownership
Privately held
Owner:
Blackstone-affiliated private equity funds
Blackstone completed the acquisition on February 27, 2024.
Acquisition Value
Approximately:
$2.3 billion
Countries Served
18 countries
Current 2026 Rover information lists operations across North America, Europe, and Australia.
Pets Cared For
12+ million pets
Five-Star Bookings
41+ million
Average Sitter Rating
4.9 / 5.
Annual Marketplace Scale
Rover leadership stated in 2025 that the marketplace had more than:
$1 billion in annual sales
and approximately:
7.2 million annual bookings.
Website
Investor Relations
Rover no longer operates a conventional public-company Investor Relations department because it became privately held in February 2024.
Legacy Investor Relations:
investors@rover.com.
Careers Page
https://www.rover.com/careers/
Current openings include roles in engineering, finance, data, trust and safety, marketing, legal, HR, product, and operations, with major employee hubs including Seattle and Barcelona.
Rover.com Products & Services
Rover operates a marketplace rather than providing most pet-care services directly. Independent pet-care providers create profiles and offer services to pet parents, while Rover supplies marketplace technology, payments, messaging, support, reviews, and booking protections.
Pet Boarding
Pet boarding allows a pet to stay overnight in a Rover sitter’s home.
Pet parents can review sitter profiles, ratings, pricing, home environment, availability, and previous customer feedback before requesting a booking.
House Sitting
House sitting allows a Rover provider to stay at the pet owner’s home while caring for pets.
This service can help animals remain in their familiar environment while their owners travel or are away overnight.
Dog Walking
Dog walking connects pet owners with local providers who can take dogs on scheduled walks.
Customers can compare walkers based on price, ratings, location, availability, reviews, and profile information.
Doggy Day Care
Doggy day care provides daytime pet supervision at a sitter’s home.
It can be useful for owners who work long hours, need temporary daytime care, or want supervised companionship for their pets.
Drop-In Visits
Drop-in visits allow a sitter to visit a customer’s home for feeding, play, bathroom breaks, medication support where agreed, and general pet care.
These visits are frequently used for cats, dogs, and other pets that do not require overnight supervision.
Dog Training
Rover launched expanded private dog-training services across the United States in March 2026.
Rover states that participating trainers must provide training credentials, use rewards-based training methods, and pass a third-party background check. By the 2026 launch, the service included approximately 1,600 credentialed trainers.
Pet Grooming
Grooming is available in selected Rover markets.
Availability varies by country and local provider base, so customers should check their location in the Rover marketplace.
Cat Sitting
Rover supports cat-care services through pet sitting, drop-in visits, and related marketplace offerings.
Rover has also expanded its cat-care presence through acquisitions such as Cat in a Flat and Meowtel.
Meet & Greets
Rover encourages pet parents and care providers to arrange no-obligation Meet & Greets before bookings.
This gives both sides an opportunity to discuss routines, behavior, access instructions, expectations, and compatibility.
Sitter Profiles
Care providers create Rover profiles describing their experience, services, availability, rates, pets accepted, home environment, and other details.
Pet parents can compare profiles before sending booking requests.
Ratings and Reviews
Rover provides verified reviews from pet owners who have used marketplace providers.
Current platform data reports an average sitter rating of approximately 4.9 out of 5.
Background Checks and Identity Verification
Rover uses identity-verification or background-check processes for providers, depending on the market and service.
The specific verification process varies by country and platform.
In-App Messaging
Rover users can communicate through the Rover platform rather than relying exclusively on personal messaging systems.
The service supports messaging, booking details, and photo sharing during pet-care arrangements.
Photo Updates
Pet-care providers can share photos and updates with owners during eligible bookings.
This feature helps owners stay informed about their pets while away.
Rover Guarantee
Eligible U.S. bookings can receive certain protections through the Rover Guarantee.
Coverage and exclusions depend on current program terms and should be reviewed before booking.
Trust & Safety Support
Rover maintains Trust & Safety support for booking concerns and urgent safety issues.
The Help Center routes users differently depending on whether the problem is an emergency or a routine booking question.
Rover Mobile App
The Rover app allows pet parents to search for providers, send messages, request bookings, receive updates, and access support.
Providers can use the app to manage availability, bookings, communications, and client relationships.
Rover Cards
Rover Cards allow providers to share information about completed walks or visits.
Depending on service type, a card can include timing, notes, photos, and activity information.
Pet Provider Marketplace
Individuals can apply to offer pet-care services through Rover.
Providers can set many aspects of their service offering, including rates, availability, and service types, subject to Rover requirements and local rules.
International Pet Care Marketplace
Rover’s 2026 footprint spans:
United States
Canada
United Kingdom
France
Spain
Germany
Italy
Netherlands
Sweden
Norway
Denmark
Ireland
Austria
Belgium
Finland
Switzerland
Poland
Australia.
European Expansion
Rover expanded further across Europe in 2025 through the acquisition of Gudog.
That transaction added a network of approximately 20,000 sitters and walkers across multiple European markets.
Cat in a Flat and Meowtel
Rover has also expanded its cat-care marketplace through acquisitions including Cat in a Flat and Meowtel.
These moves broaden Rover’s position beyond dog-focused services.
Rover.com Corporate Phone Numbers
Corporate Phone Number
888-453-7889
This is the last officially filed principal executive office telephone number for Rover Group, Inc.
Corporate Headquarters Number
888-453-7889
Headquarters Number
888-453-7889
Corporate Office Number
888-453-7889
Customer Service Number
No single universal public support number is prominently published in Rover’s current Help Center.
Use:
Customer Support
Current support begins through:
Rover Help Center
Users can sign in and choose the relevant support topic to reach an agent.
Emergency / Safety Support
Rover’s Help Center provides dedicated routing for emergency safety matters associated with bookings.
Users should sign in and choose the emergency support option if available for their booking.
Billing Number
No separate public billing-only phone number is prominently listed.
Billing disputes should be initiated through the Rover Help Center.
Booking Support Number
No single universal public booking number is prominently published.
Use account-specific Rover Support.
Sitter Support Number
Provider support is handled through the Rover Help Center after sign-in.
Pet Parent Support Number
Pet-parent support is handled through the Rover Help Center after sign-in.
Media Phone Number
Current press contact:
360-510-6365
Email:
pr@rover.com.
Media Email
pr@rover.com
Marketing Email
marketing-inquiries@rover.com
Legal Email
legal@rover.com
Copyright Email
copyright@rover.com
Investor Relations Number
Not applicable for current public shareholders because Rover is privately held.
Legacy Investor Relations:
investors@rover.com
Human Resources Number
Rover does not publish one universal applicant HR phone number.
Careers:
https://www.rover.com/careers/
How to Reach a Real Person at Rover.com
The best current way to reach Rover Support is to sign into the Help Center at https://support.rover.com/ and select Get help. Rover then asks questions about the booking, account, or safety issue and routes the customer to the appropriate resource or live support channel. Support is available for both pet parents and care providers.
For an active booking, include the booking dates, pet name, provider name, reservation details, payment information, and a concise explanation of the concern. For an urgent safety matter, use the emergency pathway in Rover Support rather than sending a general media, marketing, or corporate email.
Rover.com Headquarters & Corporate Office Address
Seattle Corporate Headquarters
Rover Group, Inc.
720 Olive Way, 19th Floor
Seattle, WA 98101
United States
Rover’s final SEC filing before the Blackstone acquisition listed this as the principal executive office, and a 2025 transaction document involving Rover continued to identify the same Seattle address.
Current Registered Office
Current Rover Terms identify:
A Place for Rover, Inc.
711 Capitol Way S., Suite 204
Olympia, WA 98501
as the registered office.
This should be treated as a legal registered-office address rather than the operating headquarters.
Headquarters Size
Rover’s pre-acquisition SEC disclosures described its Seattle headquarters as approximately:
91,000 square feet
under a lease extending to 2030.
Current CEO
Brent Turner
Effective July 1, 2025.
Executive Chair
Aaron Easterly
Parent / Owner
Blackstone-affiliated private equity funds
Ownership Change Date
February 27, 2024
Acquisition Value
Approximately:
$2.3 billion.
Former Stock Listing
Before the Blackstone transaction, Rover traded on:
Nasdaq
Former ticker:
ROVR
The shares ceased trading following completion of the acquisition.
Current International Footprint
18 countries
Current Marketplace Scale
12+ million pets cared for 41+ million five-star bookings 4.9/5 average sitter rating.
How to File a Complaint Against Rover.com
A complaint against Rover may involve a sitter, walker, pet-care booking, cancellation, payment, refund, pet injury, property concern, account restriction, provider conduct, or another marketplace issue. Keep booking confirmations, messages, photos, veterinary records where applicable, receipts, and all communication through Rover.
Step 1: Contact Rover Support
Sign in at https://support.rover.com/ and select Get help. Choose the issue that most closely matches your problem and provide the booking number, pet information, provider details, dates, and a clear explanation. If the complaint concerns safety, injury, or an active booking, identify that immediately so Rover can route the matter correctly.
Step 2: Preserve Booking and Message Records
Keep screenshots or copies of Rover messages, booking details, Rover Cards, payment records, photographs, and receipts. If the issue involves veterinary treatment or property damage, retain invoices and professional documentation. Using Rover’s messaging system can help preserve a chronological record of what happened.
Step 3: Request Trust & Safety or Additional Review
If ordinary Customer Support does not resolve the complaint, ask for review by the appropriate Trust & Safety or specialized support team. Provide the original case details, previous correspondence, and any new evidence. Clearly explain what remains unresolved and what outcome you are requesting.
Step 4: Send Formal Written Correspondence
For a serious unresolved corporate matter, written correspondence can be directed to:
Rover Group, Inc.
720 Olive Way, 19th Floor
Seattle, WA 98101
Legal inquiries can also use:
legal@rover.com
Current U.S. Terms identify A Place for Rover, Inc. as the legal contracting entity and include a registered office in Olympia, Washington.
Step 5: Follow the Formal Dispute or External Process
Rover’s current Terms include a binding arbitration agreement for many U.S. disputes, subject to stated exceptions and opt-out rules. Customers should review the version of the Terms applicable to their booking before beginning formal legal escalation. Consumer-payment disputes can also involve the card issuer, while animal-welfare or criminal concerns may require appropriate local authorities.
