Papa Murphy's
Papa Murphy’s is an American take-and-bake pizza chain headquartered in Vancouver, Washington. Unlike a traditional pizza restaurant, Papa Murphy’s prepares fresh, uncooked pizzas in-store so customers can take them home and bake them in their own ovens. The company emphasizes made-from-scratch dough, fresh vegetables, customizable toppings, and the convenience of serving pizza hot at home.
The modern Papa Murphy’s brand was created in 1995 when two earlier take-and-bake concepts, Papa Aldo’s Pizza and Murphy’s Pizza, merged. Papa Aldo’s had opened in Hillsboro, Oregon in 1981, while Murphy’s Pizza was founded in Petaluma, California. The combined company expanded nationally under the Papa Murphy’s name.
Papa Murphy’s is no longer an independent publicly traded company. MTY Food Group acquired Papa Murphy’s in April 2019, making the brand part of MTY’s U.S. restaurant operations. Current franchise materials describe Papa Murphy’s as having more than 1,000 locations across the United States, Canada, and the UAE.
888-260-7272
This is the current phone number published by Papa Murphy’s for Guest Services and privacy-related contact.
888-260-7272
Papa Murphy’s International LLC
8000 NE Parkway Drive, Suite 100
Vancouver, WA 98662
United States
Papa Murphy’s International LLC
8000 NE Parkway Drive
Vancouver, WA 98662
United States
Papa Murphy’s current privacy policy lists Suite 100 for Guest Services, while its current Terms identify Suite 350 for formal legal notices.
Guest Services: guestservices@papamurphys.com
Legal: us.legal@mtygroup.com
Pizza Restaurants, Take-and-Bake Foodservice, Franchising, Quick-Service Restaurants and Online Food Ordering
1995
The Papa Murphy’s brand was formed through the merger of Papa Aldo’s Pizza and Murphy’s Pizza.
MTY Food Group Inc.
MTY completed its acquisition of Papa Murphy’s in April 2019.
More than 1,000 locations
Current franchise materials describe the system as operating across the United States, Canada, and the UAE.
Papa Murphy’s does not prominently publish standard public walk-in hours for its Vancouver Support Center.
Customers should contact Guest Services or submit an online support request before visiting.
https://www.papamurphys.com/jobs/
Papa Murphy’s lists opportunities with its Support Center, company-owned stores, field teams, and independently operated franchise locations.
Papa Murphy’s specializes in fresh take-and-bake pizza that customers finish in their own ovens. Its current menu also includes specialty pizzas, calzones, crustless options, dairy-free products, salads, sides, desserts, drinks, delivery, loyalty rewards, and franchise opportunities.
Papa Murphy’s prepares pizzas fresh in-store but does not bake them before sale. Customers take the pizza home and bake it when convenient, providing a hot-from-the-oven meal without preparing the pizza from scratch.
Customers can customize pizzas by selecting their preferred size, crust, sauce, and toppings. The current menu allows multiple topping combinations and also supports half-and-half customization at participating stores.
Papa Murphy’s offers a variety of established specialty recipes featuring combinations of meats, vegetables, cheeses, and sauces. Available specialty selections and promotional pizzas can vary by store and season.
Stuffed pizzas feature multiple layers of crust, sauce, cheese, and toppings for customers who prefer a heavier, more filling pizza. They remain a dedicated category on Papa Murphy’s current menu.
Grandma’s Pizza appears as a current menu category and product offering. Availability, pricing, and specific recipe details depend on the selected Papa Murphy’s location.
Papa Murphy’s offers calzones with customizable sauce and toppings. Customers can also build their own calzone, with the current online menu allowing a choice of sauce and multiple toppings.
Papa Murphy’s offers crustless pizza trays for customers seeking lower-carbohydrate options. Current selections include Create Your Own, Cowboy, Papa’s All Meat, Papa’s Favorite, Chicken Bacon Artichoke, and Gourmet Vegetarian variations.
Papa Murphy’s offers Udi’s certified gluten-free crust in a medium size at participating stores. The company notes that pizzas are prepared in shared kitchens where ingredients containing gluten are also handled.
Customers can order eligible pizzas with Violife dairy-free cheese at participating locations. Papa Murphy’s notes that dairy-free products are prepared in shared kitchens that also handle dairy ingredients.
Papa Murphy’s provides multiple vegetable-focused and customizable pizza options. Its lifestyle menu includes vegetarian selections, including the Gourmet Vegetarian crustless option.
Mini Murph is a make-and-bake pizza kit designed especially for children and families. Customers assemble the pizza at home using the included crust, sauce, cheese, and selected toppings before baking it.
Papa Murphy’s offers fresh salads as part of its current menu. Customers can also build a Create Your Own Salad with greens, selected toppings, and dressing.
The menu includes cheesy bread and other shareable side products that complement pizzas. Selection and pricing vary by participating restaurant.
Papa Murphy’s sells desserts including cinnamon-based products and cookie dough. The company currently promotes ready-to-eat chocolate chip cookie dough that can also be baked at home.
Participating stores sell bottled beverages and other drinks alongside pizza, salads, sides, and desserts. Availability differs by restaurant.
Customers can place pickup and qualifying delivery orders through:
Online ordering also provides access to store-specific menu items, prices, deals, and customization.
Papa Murphy’s offers delivery through its website and mobile app at participating locations. Customers ordering directly through Papa Murphy’s can access the full available menu, eligible online coupons, and MySLICE Rewards benefits.
MySLICE is Papa Murphy’s loyalty program. Members can save favorites, receive offers, and earn rewards on qualifying purchases using their registered account.
Selected Papa Murphy’s locations accept SNAP EBT for qualifying pickup purchases because the pizza is sold uncooked. Customers may select EBT/SNAP during online checkout where available but must pay with the EBT card in-store.
Papa Murphy’s offers franchise opportunities for qualified operators interested in opening take-and-bake pizza locations.
Current franchise information number:
866-553-0135.
Papa Murphy’s maintains a relatively focused support structure. Consumer complaints are handled through Guest Services and local stores, while franchise inquiries use a separate development contact.
888-260-7272
Papa Murphy’s publishes this number through its current privacy and Guest Services information.
For general Guest Services and company contact:
888-260-7272
888-260-7272
888-260-7272
888-260-7272
888-260-7272
866-553-0135
This is the current primary franchise-information number published by Papa Murphy’s franchise website.
866-431-3772
This number currently appears in the footer of Papa Murphy’s franchise materials.
Guest Services:
888-260-7272
Franchise information:
866-553-0135
888-260-7272
Customers can also use the official Customer Contact page for online-order concerns.
Papa Murphy’s does not prominently publish a separate MySLICE-only telephone number.
Use Guest Services:
888-260-7272
Papa Murphy’s does not publish a separate universal Billing Department number.
Payment or refund issues should generally be raised with the store involved and then Guest Services if needed.
There is no conventional nationwide consumer sales line.
Franchise development inquiries can use:
866-553-0135
Each Papa Murphy’s location has its own telephone number.
Store-specific contact information is available through:
https://locations.papamurphys.com/
Papa Murphy’s does not publish one universal regional-office number.
Papa Murphy’s does not publish one universal international Guest Services number.
Its franchise system includes locations outside the United States, including Canada and the UAE.
Papa Murphy’s does not publish a nationwide emergency or after-hours corporate hotline.
Immediate police, fire, or medical emergencies should be directed to local emergency services.
Not applicable at the Papa Murphy’s level.
Papa Murphy’s is owned by publicly traded Canadian restaurant group MTY Food Group Inc., so traditional investor matters belong to the parent company rather than Papa Murphy’s itself.
Papa Murphy’s does not prominently publish one permanent consumer-facing media telephone number.
Papa Murphy’s does not publish one universal public HR phone number.
Careers:
https://www.papamurphys.com/jobs/
Not applicable.
Papa Murphy’s is primarily a takeout and take-and-bake restaurant business.
For general concerns, call 888-260-7272 or email guestservices@papamurphys.com. For an issue involving a specific pizza order, refund, store employee, incorrect product, or pickup experience, it is usually best to contact the local restaurant first because many Papa Murphy’s stores are independently operated franchises. Have your store location, order number, purchase date, receipt, and any relevant photographs available.
If the local restaurant does not resolve the issue, use Papa Murphy’s official Contact page at https://www.papamurphys.com/contact/ or contact Guest Services. Franchise-development inquiries should use 866-553-0135 rather than the consumer Guest Services line.
Papa Murphy’s current corporate and Guest Services address is:
Papa Murphy’s International LLC
Guest Services Department
8000 NE Parkway Drive, Suite 100
Vancouver, WA 98662
United States
Guest Services Phone: 888-260-7272
Email: guestservices@papamurphys.com.
8000 NE Parkway Drive
Vancouver, WA 98662
United States
Papa Murphy’s has maintained its support center in Vancouver, Washington, including after the MTY acquisition. MTY’s transaction materials specifically stated that the support center would continue to be located in Vancouver.
Papa Murphy’s International LLC
Guest Services Department
8000 NE Parkway Drive, Suite 100
Vancouver, WA 98662.
For formal dispute notices, Papa Murphy’s current Terms identify:
Papa Murphy’s International, L.L.C.
Attention: Legal Department
8000 NE Parkway Drive, Suite 350
Vancouver, WA 98662
Legal Email: us.legal@mtygroup.com.
Papa Murphy’s is owned by:
MTY Food Group Inc.
MTY completed the acquisition in:
April 2019.
MTY agreed to acquire Papa Murphy’s Holdings for approximately:
US$190 million including net debt
The transaction valued the company’s shares at US$6.45 per share and resulted in Papa Murphy’s becoming part of MTY Food Group.
Current consumer and legal materials refer to entities including:
Papa Murphy’s International LLC
and:
Papa Murphy’s Holdings, Inc.
Papa Murphy’s operates as part of MTY’s U.S. restaurant portfolio.
Current franchise leadership materials list:
Al Hank
as:
Chief Operating Officer of Papa Murphy’s International LLC
He was appointed to the COO role in December 2023.
Papa Murphy’s was created in:
1995
through the merger of:
Papa Aldo’s Pizza
and:
Murphy’s Pizza.
Papa Aldo’s opened in:
Hillsboro, Oregon
in:
1981.
Papa Murphy’s currently reports:
More than 1,000 locations
across:
United States
Canada
United Arab Emirates.
The majority of Papa Murphy’s restaurants operate through franchising.
The company’s take-and-bake model removes the need for traditional in-store pizza ovens and extensive dine-in infrastructure, which Papa Murphy’s promotes as a key feature of its franchise economics.
Current Papa Murphy’s franchise information reports average net sales of:
$687,539
for the system stores included in the cited franchise disclosure data set.
Actual franchise performance varies and this figure should not be treated as a guaranteed store revenue level.
Customers filing a complaint involving an incorrect order, food quality, refund, store cleanliness, employee behavior, delivery, MySLICE Rewards, pricing, or another Papa Murphy’s service should gather the order number, receipt, restaurant address, purchase date, product details, and previous communication before escalating. Because many stores are independently owned franchises, store-level management should normally be the first contact.
Start by calling the Papa Murphy’s location where the order was prepared and ask to speak with the manager on duty. Provide the order number, date and time, receipt details, and a clear explanation of the problem. If the complaint involves missing toppings, incorrect products, food quality, employee behavior, or another store-level issue, explain the resolution you are requesting. Give local management an opportunity to review the transaction and keep the manager’s name and response.
If the local restaurant does not resolve the issue, call 888-260-7272 or email guestservices@papamurphys.com. Include the restaurant location, order details, purchase date, previous conversation with store management, and any supporting photographs or records. Ask Guest Services to document the complaint and route it to the appropriate franchise or company representative. Save all email correspondence and reference information.
Customers can also submit written feedback through the official Papa Murphy’s Contact page at https://www.papamurphys.com/contact/. Written support requests can be useful because they create a record of the complaint and allow customers to provide detailed order and store information. Include previous case or store-manager information so the company can understand what has already been attempted.
For a serious unresolved customer complaint, written correspondence can be sent to Papa Murphy’s International LLC, Guest Services Department, 8000 NE Parkway Drive, Suite 100, Vancouver, WA 98662. Include your full contact information, restaurant location, order details, dates, previous support contacts, and a clear chronological explanation. Attach copies rather than originals of receipts or other evidence and state the resolution you are seeking.
Papa Murphy’s current Terms require an Informal Dispute Resolution process before certain disputes proceed to arbitration. Formal notice can be sent by email to us.legal@mtygroup.com and by mail to Papa Murphy’s International, L.L.C., Attention: Legal Department, 8000 NE Parkway Drive, Suite 350, Vancouver, WA 98662. Other complaints may involve a local health department, payment-card issuer, state Attorney General, or other appropriate authority depending on whether the issue concerns food safety, payment, consumer protection, or another matter.
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