MultiCare Health System, Inc. Headquarters & Corporate Office

About MultiCare Health System

MultiCare Health System is a nonprofit healthcare organization based in Tacoma, Washington, serving communities throughout the Pacific Northwest. Its network includes hospitals, primary care, specialty medicine, urgent care, emergency services, children’s healthcare, behavioral health, surgery, cancer care, cardiovascular services, women’s health, rehabilitation, virtual care and other clinical programs. MultiCare traces its history back more than 140 years and has grown from a Tacoma-based hospital organization into a large regional health system.

MultiCare currently operates 13 hospitals and more than 350 urgent-care and outpatient clinics across Washington. Its network includes Tacoma General Hospital, Allenmore Hospital, Auburn Medical Center, Good Samaritan Hospital, Mary Bridge Children’s Hospital, Covington Medical Center, Deaconess Hospital, Valley Hospital, Yakima Valley Memorial, Capital Medical Center, Navos Behavioral Health Hospital, Overlake Medical Center and other affiliated facilities. Current public reporting describes MultiCare as serving more than 2.6 million people and employing 30,000 team members.

As of October 2026, William “Bill” Robertson remains Chief Executive Officer, but MultiCare has announced that he will retire on December 31, 2026. Florence Chang, currently President, will become President and CEO effective January 1, 2027. That upcoming leadership transition is important because pages that are updated after January 1, 2027 should no longer describe Robertson as the current CEO.

MultiCare Health System Headquarters & Corporate Office Address

Current Headquarters

MultiCare Health System
820 A Street
Tacoma, WA 98402
United States

A current 2025 MultiCare corporate document uses 820 A Street in Tacoma as MultiCare Health System’s business address.

Corporate Office

820 A Street
Tacoma, WA 98402

This should be used as the current system-office/corporate address rather than confusing the headquarters with Tacoma General Hospital’s clinical campus.

Mailing Address

P.O. Box 5299
Tacoma, WA 98415-0299
United States

MultiCare uses this P.O. Box extensively in current healthcare and regulatory records.

Other Important Address

Tacoma General Hospital
315 Martin Luther King Jr. Way
Tacoma, WA 98405

This is a major MultiCare hospital address and appears in many regulatory and provider records, but it should not automatically be treated as the current administrative headquarters.

Quick Information

Corporate Phone Number

253-403-1000

This is a widely published central MultiCare/Tacoma General routing number.

Customer Service Number

For billing and financial assistance, MultiCare currently uses

800-919-1936

Corporate Office Address

820 A Street, Tacoma, WA 98402

Headquarters Address

820 A Street, Tacoma, WA 98402

Email

For compliance and civil-rights complaints

compliance@multicare.org.

Industry

Hospitals, Healthcare, Behavioral Health, Primary Care, Specialty Care and Outpatient Medicine

Founded

MultiCare traces its regional healthcare history back more than 140 years.

Number of Employees

Approximately 30,000 team members in current 2026 system reporting.

Number of Hospitals / Locations

13 hospitals

and

350+ urgent-care and outpatient clinics.

Corporate Office Hours

No single public walk-in corporate-office schedule is published. Hospital, clinic and department hours vary.

Website

https://www.multicare.org/

Careers Page

https://jobs.multicare.org/

MultiCare Health System Services

Primary Care

MultiCare provides family medicine, internal medicine and other primary-care services across Washington. Primary-care teams manage preventive care, chronic disease, wellness visits, routine illness and referrals to specialists.

Emergency Care

MultiCare operates emergency departments at its hospitals for serious injuries, severe illness and other urgent medical conditions. Patients experiencing life-threatening emergencies should call 911 rather than attempting to resolve the matter through a corporate contact.

Urgent Care

The system operates urgent-care clinics for illnesses and injuries that require prompt evaluation but generally do not need an emergency department. Current network reporting includes hundreds of urgent and outpatient sites.

Hospital Care

MultiCare provides inpatient medical, surgical, critical-care and diagnostic services through 13 hospitals. These facilities serve communities in the Puget Sound, Inland Northwest and Central Washington regions.

Mary Bridge Children’s Hospital

Mary Bridge Children’s Hospital is MultiCare’s pediatric hospital and is the Puget Sound region’s dedicated children’s hospital. It provides pediatric specialty care, emergency care, surgery, trauma services and other services designed specifically for children.

Behavioral Health

MultiCare operates one of the Pacific Northwest’s largest behavioral-health care continuums, including Navos and Greater Lakes Mental Healthcare. Services can include crisis treatment, outpatient behavioral healthcare, substance-use support and inpatient treatment.

Cancer Care

MultiCare provides oncology services across its regional network, including diagnosis, chemotherapy, infusion, radiation services, surgery and coordinated cancer treatment.

Heart and Vascular Care

Patients can access cardiology, diagnostic testing, cardiac intervention, vascular medicine and other cardiovascular services through MultiCare hospitals and specialty clinics.

Women’s Health

MultiCare provides obstetrics, gynecology, maternity services, women’s preventive health and high-risk pregnancy care. Services differ by hospital and clinic.

Pediatric Care

Beyond Mary Bridge Children’s Hospital, MultiCare provides pediatric primary care and specialty services throughout its broader medical network.

Orthopedics

MultiCare offers orthopedic evaluation, joint care, trauma treatment, sports medicine, surgery and rehabilitation for musculoskeletal conditions.

Neurology and Neurosurgery

The health system provides neurological and neurosurgical care for conditions affecting the brain, spine and nervous system at participating facilities.

Surgery

MultiCare hospitals and outpatient facilities perform general and specialty surgical procedures. Services range from routine outpatient operations to complex inpatient surgery and trauma care.

Imaging and Diagnostics

Diagnostic services include X-rays, CT scans, MRI, ultrasound, mammography and laboratory testing across hospitals and outpatient facilities.

Rehabilitation

MultiCare offers physical, occupational and speech therapy along with other rehabilitation programs to support patients recovering from surgery, injury or serious illness.

Virtual Care

Virtual services allow eligible patients to connect with MultiCare clinicians remotely for selected health needs. Digital care can complement in-person primary and specialty services.

Pharmacy Services

MultiCare operates or supports pharmacy services within its healthcare network, including institutional pharmacy operations reflected in current federal provider records.

MultiCare Health System Corporate Phone Numbers

Corporate Phone Number

253-403-1000.

Corporate Headquarters Number

253-403-1000

Headquarters Number

253-403-1000

Corporate Office Number

253-403-1000

Customer Service Number

Billing / account support

800-919-1936

Customer Support Number

Patient and service support varies by hospital and department. Use the local hospital or clinic for clinical matters.

Toll-Free Number

Billing / financial assistance

800-919-1936

Sales Number

Not applicable in the conventional sense.

Billing Number

800-919-1936

Regional Office Number

No single universal regional-office phone is publicly listed.

Branch Office Number

Each MultiCare hospital and clinic has a direct number.

International Number

Not applicable for ordinary patient service.

Emergency / After-Hours Number

For medical emergencies

911

Investor Relations Number

Not applicable. MultiCare is a nonprofit health system.

Media / Press Number

Media inquiries are handled through MultiCare’s communications organization rather than a universal patient-support line.

Human Resources Number

Applicant support is handled through the careers platform

https://jobs.multicare.org/

Privacy / Civil Rights Integrity Line

866-264-6121

Email

compliance@multicare.org.

How to Reach a Real Person at MultiCare Health System

For a medical issue, appointment, prescription, hospital stay or provider concern, contact the specific MultiCare hospital, clinic or medical practice involved. Calling 253-403-1000 can provide central routing, but patients will generally receive faster assistance from the department that already has access to their chart, appointment information or care team.

For billing, insurance or financial-assistance questions, use 800-919-1936 and have the patient account number, date of service, insurance information and billing statement available. For a clinical complaint, ask for Patient & Family Relations or the patient-experience team at the facility where the care occurred.

For discrimination, privacy or compliance concerns, MultiCare provides a dedicated Integrity Line at 866-264-6121 and email at compliance@multicare.org. This is a more appropriate route than ordinary billing or appointment support for civil-rights or compliance issues.

How to File a Complaint Against MultiCare Health System

MultiCare complaints may involve medical care, communication, billing, privacy, discrimination, hospital conditions, staff conduct, accessibility or another patient experience. Before escalating, gather the patient’s name, date of birth, location, dates of service, provider or department, billing records, insurance information and previous complaint details.

Step 1: Contact Customer Service

For billing and account issues, contact MultiCare’s billing service at 800-919-1936. For clinical concerns, call the hospital or clinic involved and ask for the appropriate patient-service or care-team contact. Explain the complaint calmly and provide enough information for the representative to locate the relevant account or medical encounter.

Step 2: Contact the Relevant Department

If the problem concerns medical treatment, nursing care, a physician, pharmacy, imaging, behavioral health or another specialized service, ask to speak with the department manager or clinical leader. Department-level review is often necessary because corporate staff may not have direct knowledge of the care episode.

Step 3: Request Supervisor or Management Review

If the first contact cannot resolve the concern, ask for Patient & Family Relations, a nurse manager, clinic manager or another appropriate supervisor. Provide a concise timeline and identify exactly what remains unresolved. For active inpatient concerns, requesting management review while the patient is still hospitalized can help address problems sooner.

Step 4: Use the Company’s Written Complaint Channel

Submit the complaint through MultiCare’s written patient-feedback or grievance process where available. Include patient identifiers, dates, facility, staff involved, prior contacts and the requested outcome. Written documentation is particularly important for serious quality-of-care or recurring service complaints.

Step 5: Contact Corporate Headquarters

For unresolved system-level concerns, correspondence can be sent to

MultiCare Health System
820 A Street
Tacoma, WA 98402

or by mail to

P.O. Box 5299, Tacoma, WA 98415-0299.

Step 6: Use the Specialized Complaint or Dispute Department

For discrimination, civil-rights or compliance issues, contact MultiCare’s Privacy & Civil Rights Office using the Integrity Line at 866-264-6121 or compliance@multicare.org. This specialized process is more appropriate than ordinary Customer Service for complaints involving protected rights, accessibility or compliance.

Step 7: File With the Appropriate Regulator

Serious healthcare-quality complaints may be directed to the Washington State Department of Health or another regulator responsible for the facility or licensed professional. Complaints against individual doctors, nurses or other licensed professionals may fall under the appropriate professional board.

Step 8: Use Consumer Protection or Financial Dispute Options

Insurance disputes may require escalation through the health insurer or Washington insurance regulator. Billing complaints can also involve financial-assistance reviews, payer appeals or consumer-protection agencies depending on the nature of the issue.

Step 9: Consider Formal Legal or Arbitration Procedures

For serious unresolved matters involving substantial financial harm, medical injury or legal rights, patients may wish to seek independent legal advice. Preserve the medical record, bills, grievance responses, communications and other supporting documents before pursuing any formal legal remedy.