MOD Pizza
MOD Pizza
MOD Pizza is an American fast-casual restaurant chain known for individually customized pizzas and salads prepared in front of the customer. The company was founded in 2008 by Scott and Ally Svenson in the Seattle area and helped popularize a fast-casual pizza model where guests can choose from a large selection of toppings without being charged separately for every standard topping. MOD also offers salads, sides, desserts, beverages, online ordering, delivery, catering, gift cards, and a loyalty program.
The company operates through MOD Super Fast Pizza, LLC and maintains its Support Center in Bellevue, Washington. MOD restaurants include company-operated stores as well as selected franchise locations. Its current website continues to emphasize customizable food, community involvement, fundraising, digital ordering, delivery, catering, and MOD Rewards as major components of the brand’s customer experience.
MOD underwent a significant ownership change in July 2024, when Elite Restaurant Group acquired 100% of the equity in MOD Super Fast Pizza Holdings. The sale followed a period of restaurant closures and financial pressure and provided the company with a route to continue operating without the Chapter 11 filing that had been publicly discussed. Current 2026 franchise documentation identifies Elite Pizza Holdings as the owner of MOD’s parent following that transaction, while MOD continues operating from its Bellevue Support Center.
MOD Pizza / MOD Super Fast Pizza, LLC
3245 146th Place SE, Suite 100
Bellevue, WA 98007
United States
MOD Pizza’s current official Contact Us page identifies this Bellevue location as its Support Center. Current 2026 promotional and franchise-related materials also continue to use the same address for MOD Super Fast Pizza, LLC, confirming that it remains the primary corporate operating address.
MOD Pizza’s current corporate office and Support Center are located at the same Bellevue address
3245 146th Place SE, Suite 100
Bellevue, WA 98007
Corporate functions such as brand support, marketing, franchising, operations support, restaurant systems, community programs, and administrative functions are coordinated through the Bellevue operation.
MOD does not currently publish a separate general-purpose corporate mailing address from its Bellevue Support Center.
For ordinary written corporate correspondence, use
MOD Super Fast Pizza, LLC
3245 146th Place SE, Suite 100
Bellevue, WA 98007
No separate nationwide customer-complaint or legal mailing address is prominently published on MOD’s current consumer Contact Us page. Customers should normally begin with the relevant restaurant and then use MOD’s centralized feedback channel.
MOD was founded in the Seattle area and has historically been closely associated with Seattle, but the current official Support Center is in Bellevue, Washington. Older references that identify Seattle without the current Bellevue address should not be used as the company’s present corporate mailing location.
MOD Pizza does not currently publish a general corporate headquarters phone number on its official Contact Us page.Customers should use the local restaurant or MOD’s written feedback channel rather than relying on unverified directory numbers.
MOD does not currently promote one universal nationwide customer-service telephone number.For order-specific issues, MOD instructs customers to contact the restaurant that handled the order. Written customer support is available at feedback@modpizza.com.
3245 146th Place SE, Suite 100, Bellevue, WA 98007
3245 146th Place SE, Suite 100, Bellevue, WA 98007
Customer Feedback: feedback@modpizza.com
Press Inquiries: press@modpizza.com.
Fast-Casual Restaurants, Pizza, Foodservice, Franchising, Catering and Digital Ordering
2008
MOD Pizza was founded by Scott and Ally Svenson in the Seattle area.
MOD does not currently publish a precise, audited company-wide employee count on its consumer website.Because the network includes both company-operated and franchised restaurants, total employment also includes workers employed through franchise partners.
MOD operates a large network of company-owned and franchised restaurants across the United States. The exact operating count changes as stores open, close, relocate, or transfer between operators, so customers should use the current location directory rather than older historical totals.
MOD does not publish public walk-in hours for its Bellevue Support Center.
https://modpizza.com/join-mod-squad/
MOD’s core offering is an individually customized pizza that customers build by choosing crust, sauce, cheese, meats, vegetables, and finishing sauces. The format allows guests to combine numerous standard toppings without following a traditional per-topping pricing structure.
Customers who do not want to build a pizza from scratch can choose from MOD’s established pizza combinations. Signature recipes combine popular cheeses, meats, vegetables, sauces, and finishing ingredients while still allowing additional customization.
Participating restaurants offer different pizza formats and serving sizes. Availability can vary by restaurant, but MOD’s menu is designed to accommodate individual meals as well as customers who want a larger or more substantial pizza.
MOD uses a similar customization concept for salads. Customers can select greens, cheeses, vegetables, proteins, dressings, and other ingredients from the available topping selection to create an individualized salad.
MOD also offers established salad combinations for guests who prefer a pre-designed recipe. Like its pizzas, these salads can generally be adjusted based on ingredient availability and customer preference.
MOD currently provides options for vegan and vegetarian customers. Its regular and gluten-friendly pizza dough and vegan cheese are described as dairy-free, and customers can build pizzas or salads from qualifying plant-based toppings. Guests with dietary restrictions should still notify restaurant staff because ingredients are prepared in a shared kitchen.
A gluten-friendly pizza crust is available at participating MOD restaurants. Because restaurants prepare gluten-containing ingredients in the same environment, customers with celiac disease or serious allergies should review current allergen guidance and discuss their needs with the restaurant.
MOD’s Cheesy Garlic Bread is a shareable side designed to complement pizzas and salads. It is also included among the items MOD promotes for delivery alongside its main menu.
The No Name Cake is one of MOD’s signature desserts. The chocolate-covered cake has become a recognizable branded item and is available at participating restaurants and through eligible online and delivery orders.
MOD restaurants sell fountain drinks, bottled beverages, and other drinks depending on location. Availability can differ across company-operated and franchised stores.
Customers can order qualifying menu items through MOD’s website for pickup or delivery. Online ordering also integrates with participating MOD Rewards accounts, allowing eligible rewards to be applied during checkout.
The MOD mobile app allows customers to access MOD Rewards, manage an account, order food at participating restaurants, and monitor qualifying rewards activity.
MOD Rewards allows registered customers to earn points from qualifying purchases and redeem eligible rewards. Current terms state that customers can track points through the app, scan qualifying receipts, and receive promotional rewards under applicable offer rules.
MOD provides delivery from participating restaurants. When an order is placed directly with MOD, customers with a delivery problem should contact the restaurant or email MOD feedback support. Orders made through third-party marketplaces generally must be resolved through the delivery provider that processed the transaction.
Customers can place orders for pickup at participating restaurants, providing an alternative to dine-in or delivery.
MOD currently offers catering at most participating U.S. restaurants. Catering can be used for office gatherings, parties, schools, nonprofit events, and other groups, with menu and ordering availability depending on the restaurant and market.
MOD gift cards can be purchased at participating restaurants, and electronic gift cards are also available. Gift-card terms and redemption restrictions should be reviewed at the time of purchase.
MOD operates a community fundraiser program focused particularly on organizations serving youth and families. Eligible nonprofit organizations near participating MOD locations can apply to host fundraising events.
Local qualifying nonprofit organizations may request donations from participating MOD restaurants. Current guidance directs organizations to complete the appropriate donation request and submit it through the local restaurant.
MOD operates a mix of company-owned restaurants and strategic franchise partnerships. The company indicates that it considers experienced partners capable of developing meaningful territories rather than offering unrestricted single-unit franchising to every applicant.
MOD does not currently publish a verified general-purpose corporate switchboard on its official Contact Us page.
A separate public headquarters number is not currently listed on MOD’s official contact page.
No verified universal headquarters phone is prominently published.
No separate public Bellevue Support Center number is prominently provided on MOD’s current consumer site.
MOD does not publish one nationwide consumer customer-service number.For restaurant-order issues, contact the specific restaurant.
No single universal customer-support number is publicly listed.
feedback@modpizza.com
No verified nationwide toll-free consumer number is prominently published.
MOD does not publish a conventional national sales telephone line.
No separate universal Billing Department number is published.For charges from a MOD order, begin with the restaurant that processed the transaction. Third-party delivery charges should be disputed with the delivery provider that processed the order.
No universal regional-office number is publicly listed.
Individual MOD restaurants maintain their own local phone numbers where available.
No universal international support number is currently promoted.
MOD does not publish a corporate emergency hotline.For immediate medical, police, or fire emergencies, contact local emergency services.
Not applicable.MOD is privately owned.
No permanent press phone number is prominently listed.
Press Email: press@modpizza.com.
MOD does not publish one universal applicant HR number.
https://modpizza.com/join-mod-squad/
MOD does not operate a conventional national reservation line.Customers interested in group seating or parties should contact the specific restaurant.
There is no separate Rewards-only telephone line.Rewards Support Email: feedback@modpizza.com.
For a problem involving a particular order, restaurant employee, missing item, food quality, refund, or delivery placed directly through MOD, the best first contact is the specific MOD restaurant that handled the transaction. Keep your receipt or order confirmation, restaurant location, purchase date, total charged, and a short description of the problem ready. Local management can often correct restaurant-level issues faster than a centralized corporate process.
If the restaurant cannot resolve the problem, email feedback@modpizza.com or submit the official Contact Us form. Include the restaurant address, order number, date and time, previous conversation with management, and the exact resolution you are requesting. For third-party delivery orders, such as those made through DoorDash or Uber Eats, MOD explains that the delivery provider may need to handle refunds because it processed the original transaction.
For franchise, community fundraiser, donation, career, or media issues, use the specialized channel for that subject instead of ordinary restaurant feedback. This makes it more likely that the request will reach the correct MOD team without unnecessary transfers.
Complaints may involve an incorrect order, food quality, food safety, employee behavior, restaurant cleanliness, refund, delivery, Rewards account, unauthorized charge, accessibility concern, or another customer experience. Before escalating, keep the receipt or digital order confirmation, restaurant address, transaction date, photographs where relevant, payment information, and records of any previous communication.
Begin with the MOD restaurant that processed the transaction. Ask to speak with the manager on duty and explain the problem clearly, including the order number, purchase date, affected items, and the resolution you want. Restaurant management is generally best positioned to review an incorrect order, food-quality issue, missing product, or employee interaction while the facts are still easy to verify.
If the matter involves delivery, Rewards, catering, fundraising, gift cards, or another specialized service, use the channel responsible for that issue. For direct MOD delivery problems, contact the restaurant or feedback@modpizza.com. If a third-party delivery company processed the payment, contact that company because MOD may not be able to directly issue the refund.
If the first employee or shift manager cannot resolve the issue, request review by the restaurant’s General Manager or other senior local operator. Explain what the first representative offered, what remains unresolved, and why additional review is necessary. Keep names, dates, and any refund or replacement commitments in your records.
Submit the complaint through MOD’s official Contact Us page or email feedback@modpizza.com. Written complaints are particularly helpful when photographs, screenshots, receipts, delivery information, or a detailed timeline need to be reviewed. Include the restaurant location so the corporate team can route the complaint correctly.
For a significant unresolved issue, written correspondence can be directed to MOD Super Fast Pizza, LLC, 3245 146th Place SE, Suite 100, Bellevue, WA 98007. Explain the full complaint history, identify the restaurant involved, provide copies of supporting evidence, and state the specific resolution requested. Keep the original documents and proof of delivery.
If the issue concerns privacy or a MOD Rewards account, use feedback@modpizza.com, which MOD identifies for privacy questions, account deletion, and Rewards questions. Food-safety incidents should also be documented with the restaurant and corporate feedback team so relevant operational personnel can review the situation.
Food-safety, sanitation, or health-code concerns can be reported to the local or state health department responsible for the restaurant. Accessibility complaints may fall under applicable state or federal disability laws, while employment complaints have separate labor and civil-rights channels. Choose the regulator based on the actual nature and location of the complaint rather than sending every issue to the same agency.
For an unresolved consumer transaction, customers may contact the relevant state Attorney General or consumer-protection office. An unauthorized or incorrectly processed card charge can also be disputed with the card issuer after reasonable efforts have been made to resolve it with MOD or the payment processor. For third-party orders, complaints may also need to be submitted to the delivery marketplace.
For a material dispute involving significant financial loss or another serious unresolved issue, review the terms that applied to the order, app, promotion, or service before pursuing a legal claim. Preserve receipts, screenshots, correspondence, written responses, and evidence of earlier attempts to resolve the matter. For significant disputes, independent legal advice can help determine whether small-claims court, arbitration, mediation, or another formal process applies.
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