Holland America Line
About Holland America Line
Holland America Line is a premium cruise company with a history stretching back more than 150 years. The company was officially founded in Rotterdam, Netherlands, on April 18, 1873, as the Nederlandsch-Amerikaansche Stoomvaart Maatschappij, or Netherlands-American Steamship Company. It originally transported passengers and immigrants between Europe and North America before developing into the international leisure cruise brand known today.
Today, Holland America Line operates 11 cruise ships and offers more than 500 sailings annually. Its fleet visits nearly 400 ports in more than 100 countries and territories across all seven continents. Major cruise regions include Alaska, the Caribbean, Europe, Mexico, Canada and New England, South America, Asia, Australia, New Zealand, Antarctica, and the Panama Canal.
Holland America Line is part of Carnival Corporation & plc, one of the world’s largest cruise vacation companies. The Holland America brand maintains its primary headquarters in Seattle, Washington, while retaining a longstanding connection with Rotterdam in the Netherlands. The company focuses on premium cruising, destination-rich itineraries, dining, live entertainment, enrichment activities, and personalized guest service.
Quick Information
Corporate Phone Number
206-626-9000
Customer Service Number
1-877-932-4259
Additional reservations contact:
206-626-7020
Holland America publishes these numbers for guests who need assistance making or modifying cruise reservations.
Corporate Office Address
Holland America Line N.V.
450 Third Avenue West
Seattle, WA 98119
United States
Headquarters Address
Holland America Line N.V.
450 Third Avenue West
Seattle, WA 98119
United States
Holland America’s current official Contact Us page continues to identify this Seattle address as the company’s mailing address.
Guest Relations: guestrelations@hollandamerica.com
Mariner Society: mariner_society@hollandamerica.com
Guest Accessibility: GuestAccessibility@HollandAmerica.com
Media Relations: PR@hollandamerica.com
Privacy: Privacy@hollandamerica.com
Industry
Cruise Travel, Tourism, Hospitality, Leisure Travel, Marine Transportation and Vacation Services
Founded
April 18, 1873
Holland America Line was founded in Rotterdam, Netherlands.
Number of Employees
Holland America Line does not currently publish a separate verified employee total specifically for the Holland America brand.
Its onboard workforce is highly international, with crew members representing more than 70 nationalities, while shoreside teams support the fleet from Seattle and other operating locations. Parent-company workforce figures should not be presented as a standalone Holland America employee count.
Number of Ships
11 ships
Holland America’s current fleet consists of:
Rotterdam, Nieuw Statendam, Koningsdam, Nieuw Amsterdam, Eurodam, Noordam, Westerdam, Oosterdam, Zuiderdam, Zaandam, and Volendam.
Corporate Office Hours
Holland America does not prominently publish standard public walk-in hours for its Seattle headquarters.
Reservations assistance is currently available:
Monday to Friday: 6:00 AM to 6:00 PM Pacific Time
Saturday and Sunday: 7:00 AM to 4:00 PM Pacific Time
Individual support departments may maintain different schedules.
Website
https://www.hollandamerica.com/
Investor Relations
Holland America Line is not independently publicly traded.
Its parent company is Carnival Corporation & plc.
Investor Relations:
https://www.carnivalcorp.com/Investors
Carnival Corporation shares trade primarily under CCL, with Carnival plc also represented under CUK in the United States.
Careers Page
https://www.hollandamerica.com/en/us/about/our-company/careers
Holland America offers careers onboard its ships, in shoreside operations, and through Holland America Princess Alaska-Yukon operations.
Holland America Line Products & Services
Holland America Line provides premium cruise vacations, onboard accommodations, dining, entertainment, destination experiences, shore excursions, loyalty benefits, group travel, and other vacation-related services.
Cruise Vacations
Holland America offers cruises ranging from shorter regional sailings to extended international voyages.
Its itineraries visit destinations on all seven continents and range from approximately one day to more than 100 days depending on the voyage.
Alaska Cruises
Alaska is one of Holland America’s signature destinations.
The company has sailed in Alaska for more than 75 years and operates cruises and land-and-sea vacation programs throughout the region.
Caribbean Cruises
Holland America offers Caribbean itineraries featuring tropical ports, beaches, cultural destinations, and private-island experiences.
Sailings commonly depart from Florida ports such as Fort Lauderdale.
Europe Cruises
European cruises include Mediterranean, Northern Europe, Norwegian fjords, British Isles, Baltic-area, Iceland, and other itineraries.
Voyages vary by season and ship deployment.
Canada and New England Cruises
Holland America operates seasonal cruises to destinations throughout eastern Canada and New England.
Itineraries may include ports in Québec, Nova Scotia, Newfoundland, Maine, Massachusetts, and surrounding regions.
Mexico Cruises
The company offers Mexico itineraries from West Coast departure ports.
Destinations can include Cabo San Lucas, Puerto Vallarta, Mazatlán, and other Pacific coast ports.
South America and Antarctica
Holland America offers longer voyages to South America and Antarctic regions.
These itineraries can include Chile, Argentina, Uruguay, the Falkland Islands, and scenic Antarctic cruising.
Asia Cruises
Asian itineraries can include Japan, South Korea, Southeast Asia, China-region destinations, and other ports according to the season and ship deployment.
Australia and New Zealand
Holland America operates cruises throughout Australia, New Zealand, and the South Pacific.
These voyages can include major cities, scenic coastal areas, islands, and extended regional itineraries.
Panama Canal Cruises
Panama Canal itineraries allow guests to experience partial or complete canal transits.
Sailings can connect the Caribbean and Pacific regions while visiting Central American and Caribbean ports.
Grand Voyages
Holland America’s Grand Voyages are extended cruises designed for travelers seeking longer global itineraries.
These include Grand World Voyages and other destination-intensive journeys.
Legendary Voyages
Legendary Voyages are extended itineraries intended to provide deeper destination exploration.
These cruises generally combine unusual ports, longer stays, and routes inspired by classic Holland America voyages.
Cruise Staterooms
Holland America offers multiple accommodation categories.
Options can include inside staterooms, ocean-view rooms, verandah accommodations, suites, and premium suites depending on the ship.
Pinnacle Class Ships
Rotterdam, Nieuw Statendam, and Koningsdam make up Holland America’s Pinnacle Class.
These ships are the largest in the fleet and carry approximately 2,650 to 2,668 guests at double occupancy.
Signature Class Ships
Nieuw Amsterdam and Eurodam belong to the Signature Class.
These mid-sized vessels combine multiple dining venues, entertainment spaces, and traditional Holland America design elements.
Vista Class Ships
Oosterdam, Westerdam, Noordam, and Zuiderdam make up Holland America’s Vista Class.
The company is investing heavily in updates to these ships through its Holland America Evolution program.
R Class Ships
Zaandam and Volendam are Holland America’s smaller R Class vessels.
Each accommodates approximately 1,432 guests at double occupancy, creating a more intimate cruising environment.
Holland America Evolution
In 2026, Holland America announced the largest fleet enhancement program in its 153-year history.
The company plans to invest more than $500 million in major updates to six Vista and Signature Class ships, beginning with Oosterdam.
Onboard Dining
Holland America offers complimentary and specialty restaurants aboard its ships.
Dining experiences include international cuisine, seafood, steak, Italian-inspired dishes, casual meals, cafés, and destination-influenced menus.
Fresh Fish Program
The company’s global fresh fish program sources more than 80 varieties of fish in destinations around the world.
The program is designed to incorporate locally sourced seafood into onboard dining experiences.
Live Music and Entertainment
Holland America is known for live music and evening entertainment.
Offerings vary by ship and can include live bands, theater performances, destination programming, cultural activities, and other entertainment.
Shore Excursions
Guests can purchase shore excursions for participating ports.
Activities can include sightseeing, cultural tours, culinary experiences, wildlife viewing, adventure activities, and private tours.
Spa and Fitness
Ships offer spa treatments, fitness facilities, wellness programs, and beauty services.
Exact facilities and treatments differ by vessel.
Youth Programs
Selected cruises provide activities designed for children and teenagers.
Available programming varies according to sailing, ship, age group, and passenger participation.
Mariner Society
Mariner Society is Holland America’s loyalty program.
Members earn cruise-day credits and can qualify for increasing levels of benefits based on their sailing history.
Group Cruises
Holland America offers group travel options for families, organizations, celebrations, meetings, and other events.
Group benefits depend on sailing, group size, and current booking conditions.
Holland America Line Corporate Phone Numbers
Holland America publishes a wide range of telephone numbers for reservations, emergencies, loyalty questions, media inquiries, and other guest needs.
Corporate Phone Number
206-626-9000
Holland America’s official Contact Us page identifies this number for contacting the company during regular business hours in emergency situations.
Corporate Headquarters Number
206-626-9000
This is the strongest currently verified main corporate contact associated with Holland America’s Seattle operations.
Headquarters Number
206-626-9000
Corporate Office Number
206-626-9000
For routine reservations and cruise questions, guests should use the dedicated Reservations numbers instead.
Customer Service Number
1-877-932-4259
Customer Support Number
1-877-932-4259
Additional number:
206-626-7020
Reservations Number
1-877-932-4259
206-626-7020
Current reservation-assistance hours are Monday through Friday from 6:00 AM to 6:00 PM PT and weekends from 7:00 AM to 4:00 PM PT.
Toll-Free Number
1-877-932-4259
This is Holland America’s primary toll-free reservations and customer-assistance number.
Mariner Society Number
1-800-547-9139
This number is for questions involving Mariner Society status and loyalty membership.
Mariner Society Email
mariner_society@hollandamerica.com
Guest Relations Email
guestrelations@hollandamerica.com
Holland America directs guests with questions or concerns about a past cruise to its Guest Relations team at this email address.
Guest Accessibility Email
GuestAccessibility@HollandAmerica.com
Guests who need disability accommodations or accessible-cruising assistance can contact this department.
Emergency Number During Regular Business Hours
206-626-9000
Emergency Number After Hours
1-800-628-4771
Holland America’s current main Contact Us page publishes this number for after-hours and holiday emergencies.
Additional After-Hours Emergency Number
1-206-286-3294
This number is also published on Holland America’s general Contact Us page for after-hours or holiday situations.
Ship Communication Emergency Number
1-800-426-0327
Holland America provides this number for urgent situations where loved ones need assistance communicating with guests at sea during listed business hours.
After-Hours Ship Communication Number
1-800-628-4771
Additional contact:
1-206-626-7382
These numbers are specifically listed for ship communication emergencies outside the regular service window.
Media / Press Number
206-281-3535
Toll-Free Media Number
1-800-637-5029
Media Relations Email
These are Holland America’s current official media contacts.
Media Fax
206-262-5934
Sales Number
Holland America does not identify a completely separate nationwide consumer Sales number.
Customers wanting to book a cruise can use:
1-877-932-4259
Support Number
1-877-932-4259
Billing Number
Holland America does not publish one universal telephone number identified specifically as a Billing Department number.
Guests with reservation-related payment questions should contact Reservations or their travel adviser.
Regional Office Number
Holland America does not publish one universal Regional Office telephone number.
Regional sales and operational contacts vary by country and business function.
Branch Office Number
Holland America does not operate conventional consumer branch offices.
Guest-facing services are primarily provided through reservation centers, online support, travel advisers, cruise terminals, and ships.
Local Office Number
Seattle Corporate Office: 206-626-9000
International Number
International guest contact numbers vary according to country.
Guests outside the United States should use the Holland America website configured for their local market.
Investor Relations Number
Holland America does not maintain a separate public Investor Relations department because it is part of Carnival Corporation & plc.
Investor inquiries should be directed to Carnival Corporation.
Human Resources Number
Holland America does not publish one universal HR telephone number for all job applicants.
Employment opportunities should be accessed through:
https://www.hollandamerica.com/en/us/about/our-company/careers
Reservations / Booking Number
1-877-932-4259
This is the primary verified booking and reservation number.
How to Reach a Real Person at Holland America Line
Guests who need help making or changing a reservation can call 1-877-932-4259 or 206-626-7020. Holland America’s current reservation page lists representatives as available Monday through Friday from 6:00 AM to 6:00 PM Pacific Time and Saturday and Sunday from 7:00 AM to 4:00 PM Pacific Time. Guests can also use the customer-support icon on the official website and ask to connect with a live agent. Have your booking number, ship name, sailing date, passenger name, and travel-agent information available before contacting support.
For a complaint about a completed cruise, Holland America directs guests to guestrelations@hollandamerica.com. Mariner Society questions should go to 1-800-547-9139, while accessibility requests should be directed to GuestAccessibility@HollandAmerica.com. For urgent after-hours situations, use 1-800-628-4771 rather than waiting for normal reservations support.
Holland America Line Headquarters & Corporate Office Address
Holland America Line’s primary U.S. headquarters and mailing address are located in Seattle, Washington:
Holland America Line N.V.
450 Third Avenue West
Seattle, WA 98119
United States
Corporate Phone: 206-626-9000
Holland America’s current official FAQ explicitly confirms 450 Third Avenue West, Seattle, WA 98119 as its mailing address, while its current company overview identifies Seattle as the company’s primary headquarters.
Seattle Corporate Headquarters
Holland America Line N.V.
450 Third Avenue West
Seattle, WA 98119
United States
The Seattle organization supports executive management, reservations, guest services, itinerary planning, marketing, marine operations, fleet operations, finance, human resources, technology, public relations, and other shoreside functions.
Primary Headquarters
Holland America’s current company overview identifies:
Seattle, Washington as its primary headquarters
and
Rotterdam, Netherlands as an additional headquarters location.
This reflects the company’s American cruise operations and its historic Dutch heritage.
Corporate Mailing Address
Holland America Line N.V.
450 Third Avenue West
Seattle, WA 98119
United States
This is the address guests should use when a Holland America department specifically requests mailed correspondence.
Legal / Website Correspondence Address
Holland America Line
450 Third Avenue West
Seattle, WA 98119
United States
Certain Holland America legal terms also publish:
1-800-599-8256
for questions or notices specifically connected with website terms. This should not be confused with the primary Reservations number.
Privacy Office
Holland America’s current Privacy Notice directs qualifying U.S. privacy correspondence to:
Carnival Privacy Office
Attn: Data Protection Officer
3655 NW 87th Avenue
Miami, FL 33178-2418
United States
Email: Privacy@hollandamerica.com
This is a privacy-specific address and should not be presented as Holland America’s Seattle corporate headquarters.
Parent Company
Holland America Line is part of:
Carnival Corporation & plc
Carnival Corporation provides group-level investor relations, financial reporting, governance, and other corporate functions.
Investor Relations:
https://www.carnivalcorp.com/Investors
Holland America Fleet
Holland America’s current 11-ship fleet consists of:
Rotterdam
Nieuw Statendam
Koningsdam
Nieuw Amsterdam
Eurodam
Noordam
Westerdam
Oosterdam
Zuiderdam
Zaandam
Volendam
The ships range from approximately 1,432 to 2,668 guests at double occupancy.
How to File a Complaint Against Holland America Line
Guests who have a complaint involving a booking, cancellation, refund, onboard service, stateroom, dining experience, shore excursion, employee interaction, accessibility request, billing charge, loyalty account, lost property, or another Holland America service should collect all relevant information before contacting the company. Keep your booking number, ship name, sailing dates, passenger details, onboard folio, receipts, photographs, emails, and records of previous discussions. A clear timeline and complete documentation can make it easier for Holland America to review the matter.
Step 1: Contact Holland America Customer Service
Start by contacting Holland America at 1-877-932-4259 or 206-626-7020 if the issue involves an upcoming cruise, reservation, payment, or booking change. Clearly explain the concern and provide the booking number, sailing date, ship name, and passenger information needed to locate the reservation. If you booked through a travel adviser, certain changes may need to be handled through that adviser rather than directly with Holland America. Ask the representative to document the problem and provide any available case or reference information. Keep notes of the representative’s name, date of the call, and the guidance provided.
Step 2: Report Problems Onboard as Soon as Possible
If the issue occurs during a cruise, report it promptly to Guest Services or the appropriate onboard department rather than waiting until the voyage has ended. Provide cabin information, relevant receipts, names of staff members when known, and a detailed description of the problem. This gives ship personnel an opportunity to investigate concerns involving accommodations, dining, excursions, charges, maintenance, accessibility, or service while relevant staff and records are immediately available. Request written confirmation when appropriate and retain your onboard folio and other documentation. If the issue remains unresolved, record the names and roles of the team members you contacted.
Step 3: Contact Holland America Guest Relations After the Cruise
For complaints concerning a completed voyage, contact Holland America’s Guest Relations department at guestrelations@hollandamerica.com. Include your full name, booking number, ship name, sailing dates, stateroom number where relevant, and a chronological explanation of the complaint. Describe what steps were taken onboard and explain why you believe the issue remains unresolved. Attach copies of supporting receipts, photographs, folio records, or correspondence when useful. Keep a copy of your email and any response or case information provided by Guest Relations.
Step 4: Send Written Correspondence to Holland America Headquarters
For a serious unresolved issue requiring formal corporate correspondence, guests may write to Holland America Line N.V., 450 Third Avenue West, Seattle, WA 98119, United States. Include your full contact information, reservation details, ship and sailing dates, previous case numbers, and a clear chronological summary of what occurred. Explain the efforts already made through Reservations, onboard Guest Services, and Guest Relations and state the resolution you are requesting. Attach copies rather than originals of supporting documents and keep proof of delivery when mailing the complaint. Avoid sending unnecessary sensitive financial information.
Step 5: Use an Appropriate External Complaint Process if Necessary
If a serious complaint remains unresolved after Holland America’s internal process, the appropriate external option depends on the nature of the dispute. Payment or credit-card disputes may involve the guest’s payment provider, travel-insurance claims should normally go through the insurer, and certain maritime, accessibility, privacy, or consumer complaints may involve specialized agencies. Guests should also review the passenger cruise contract because it may contain important deadlines, notice provisions, venue requirements, or dispute-resolution terms. Keep all booking confirmations, ticket-contract documents, emails, case numbers, receipts, and onboard records before escalating externally. These documents can demonstrate both the original issue and the efforts already made to resolve it directly with Holland America.
