BECU
About BECU
BECU, formerly known as Boeing Employees Credit Union, is a member-owned credit union headquartered in Tukwila, Washington.
BECU provides banking and financial services to eligible members, including checking and savings accounts, credit cards, loans, mortgages, investment services and digital banking.
Unlike a traditional publicly traded bank, BECU is a credit union owned by its members.
Quick Information
Legal Name
BECU
Former Name
Boeing Employees Credit Union
Industry
Banking and financial services
Founded
1935
Headquarters
Tukwila, Washington
Corporate Headquarters Address
12770 Gateway Drive S.
Tukwila, WA 98168
United States
Corporate Phone
(800) 233-2328
Organization Type
Credit union
CEO
Mike Ziegler
Official Website
Products and Services
BECU provides:
- Checking accounts
- Savings accounts
- Credit cards
- Personal loans
- Auto loans
- Mortgages
- Home equity products
- Business banking
- Investment services
- Online banking
- Mobile banking
- ATMs
- Financial education
Eligibility and product terms vary.
Corporate Phone Numbers and Contact Information
BECU Customer Service
Phone: (800) 233-2328
Members can contact BECU for account, card, loan, payment and general banking assistance.
Branch Assistance
Members can also visit a BECU financial center for eligible in-person services.
How to Reach a Real Person at BECU
Have relevant information available:
- Member number
- Account information
- Card information
- Loan number
- Transaction details
- Date of transaction
- Description of the issue
Never provide your online-banking password, security code or one-time verification code to an unsolicited caller.
BECU Headquarters and Corporate Office Address
BECU
12770 Gateway Drive S.
Tukwila, WA 98168
United States
Phone: (800) 233-2328
Banking and Member Assistance
BECU members may need assistance with:
- Checking accounts
- Savings
- Credit cards
- Loans
- Mortgages
- Online banking
- Mobile banking
- Fraud concerns
- Payments
- Account access
- Transfers
For suspected account fraud, members should contact BECU promptly through official channels.
How to File a Complaint Against BECU
Step 1: Contact BECU member services.
Step 2: Explain the issue and provide relevant account information.
Step 3: Request a case or reference number.
Step 4: Keep statements and correspondence.
Step 5: Request management escalation when appropriate.
Step 6: For unresolved regulated financial complaints, consider contacting the appropriate credit-union regulator.
Corporate Information
BECU is a member-owned credit union. Its members have ownership rights under the credit union’s organizational structure.
BECU serves members primarily in Washington and through digital financial services.
Frequently Asked Questions
1. Where is BECU headquartered?
BECU is headquartered in Tukwila, Washington.
2. What is BECU’s customer service number?
BECU’s customer-service number is (800) 233-2328.
3. What does BECU stand for?
BECU originally stood for Boeing Employees Credit Union.
4. Is BECU a bank?
BECU is a credit union, not a traditional publicly traded bank.
5. What services does BECU provide?
BECU provides checking, savings, credit cards, loans, mortgages, investment services and digital banking.
6. How do I contact BECU?
Members can contact BECU through its official phone, online banking or branch channels.
