MyEyeDr.
MyEyeDr. is a large U.S. vision-care organization that combines optometric healthcare with eyewear retail services. The company provides comprehensive eye examinations, prescription glasses, contact lenses, specialty eye-care services, insurance coordination, and a broad selection of designer and value-focused eyewear through a nationwide network of practices. MyEyeDr. operates as a management company alongside affiliated professional practices that employ optometrists to deliver clinical care.
The company was founded in 2001 by Sue Downes, who continues to serve as CEO and co-founder. From its original single-doctor practice in Burke, Virginia, MyEyeDr. expanded rapidly through new offices and acquisitions of independent optometry practices. Current company acquisition materials describe 900+ practices, operations in approximately 30 states plus Washington, D.C., more than four million patients served annually, and 1,500+ optometrists. More recent October 2026 company communications say the business has surpassed 1,000 U.S. locations.
MyEyeDr. is headquartered in Vienna, Virginia, with another Home Office in Raleigh, North Carolina. Its management company, Capital Vision Services, is backed by private investment led by Goldman Sachs, with Charlesbank Capital Partners also maintaining an investment. MyEyeDr. remains a private company rather than a publicly traded healthcare or optical retailer.
MyEyeDr. does not prominently publish one universal headquarters switchboard for general consumer use.
For patient billing questions:
888-725-5482
MyEyeDr. directs patients primarily to their local office or the centralized Patient Relations channel.
For billing:
888-725-5482
MyEyeDr.
8614 Westwood Center Drive, 9th Floor
Vienna, VA 22182
United States
MyEyeDr.
8614 Westwood Center Drive, 9th Floor
Vienna, VA 22182
United States
Privacy: privacy@myeyedr.com
For ordinary appointments, eyewear orders, contacts, and prescriptions, patients should contact their local MyEyeDr. office.
Optometry, Vision Care, Eyewear Retail, Contact Lenses and Healthcare Services
2001
Sue Downes
CEO, co-founder, and founder of MyEyeDr.
1,000+ U.S. locations
MyEyeDr.’s October 2026 anniversary announcement states the organization has surpassed 1,000 locations.
1,500+ optometrists
Current acquisition materials publish this figure.
MyEyeDr. provides comprehensive eye examinations through affiliated optometry practices. Exams can evaluate visual acuity, prescription changes, eye alignment, ocular health, and potential signs of eye disease, while also giving patients an opportunity to discuss headaches, eye strain, dry eyes, and other vision-related concerns.
Patients can purchase prescription eyeglasses following an eye exam or using a valid prescription. MyEyeDr. combines clinical vision services with a retail optical experience, giving customers access to frames across multiple price levels, lens options, and styles rather than requiring a separate visit to an eyewear retailer.
MyEyeDr. carries designer and premium eyewear brands in addition to more budget-oriented frame choices. The company’s retail strategy is designed to offer options at different price points so patients can select eyewear according to style, insurance benefits, prescription requirements, and personal budget.
MyEyeDr. provides contact-lens evaluations, prescriptions, fitting services, and retail ordering. Patients can also reorder eligible contact lenses through the company’s online services after obtaining a valid prescription and completing any necessary eye-health examination.
Existing patients can reorder contact lenses through MyEyeDr.’s online store and account tools. The service makes routine lens replacement easier for customers who already have a valid prescription and do not need to visit an office solely to purchase replacement lenses.
Optometrists evaluate more than visual sharpness during comprehensive exams. Depending on the patient and office capabilities, examinations can help identify conditions involving eye pressure, retina health, corneal problems, dry eye, and other clinical concerns that may require monitoring or referral.
MyEyeDr. has been expanding specialized eye-care capabilities, including treatment and management programs for dry-eye disease. Certain practices operate at an advanced specialty level and may use diagnostic technology and individualized treatment plans beyond a routine annual eye examination.
Selected MyEyeDr. offices provide myopia-management services for patients who need more specialized control of progressive nearsightedness. The company has been investing in Centers of Excellence and advanced clinical training in areas such as myopia management.
Patients with complex prescriptions, corneal irregularities, or other special vision requirements may be able to access specialty contact-lens services through selected MyEyeDr. practices. Availability depends on the expertise and equipment available at the local office.
MyEyeDr. has also identified glaucoma management as one of the specialty areas receiving increased clinical investment. Depending on state scope-of-practice rules and individual patient needs, affiliated optometrists may evaluate, monitor, or coordinate treatment for glaucoma-related concerns.
Many MyEyeDr. practices provide eye examinations for children and teenagers. Pediatric eye care can identify refractive errors, eye-coordination concerns, focusing difficulties, and other issues that can affect learning, sports, and everyday activities.
MyEyeDr. accepts a broad range of insurance and vision-benefit plans and emphasizes helping patients understand and use their benefits. Insurance eligibility and covered services differ by plan, so patients should verify specific benefits before an appointment or eyewear purchase.
Patients can schedule qualifying eye examinations online through MyEyeDr.’s three-step appointment system. The platform uses city, state, or ZIP code information to connect patients with nearby offices and available appointment times.
The MyEyeDr. patient portal allows patients to review and make changes to upcoming appointments. This reduces the need to call an office for routine scheduling changes and gives patients a centralized account for several digital services.
MyEyeDr.’s patient portal can provide access to appointment information, prescriptions, online check-in, and other account features. The company specifically warns that the portal is not an emergency communication system and should never replace 911 or appropriate emergency care.
Eligible patients can complete parts of the check-in process online before arriving at the practice. This helps reduce paperwork at the front desk and may shorten administrative processing during the office visit.
Patients who receive a billing statement can pay through MyEyeDr.’s online payment system. Billing questions can be directed to 888-725-5482, while treatment, eyewear-order, and prescription questions are generally handled by the local office.
MyEyeDr. does not prominently publish one general consumer headquarters number on its current Contact Us page.
No separate verified public headquarters switchboard is prominently promoted.
888-725-5482
For appointment, glasses, contact-lens, or prescription concerns, contact the local MyEyeDr. office directly.
Each MyEyeDr. location has its own direct phone number. Use:
https://locations.myeyedr.com/
Contact the specific office where the appointment is scheduled or use the online appointment-management portal.
Contact the local MyEyeDr. office where the eyewear order was placed.
Contact the local office or use MyEyeDr.’s online contact-lens ordering service.
privacy@myeyedr.com
MyEyeDr. provides a centralized Patient Relations contact form and states that a team member should respond within approximately three business days.
MyEyeDr. does not publish one universal applicant HR number. Careers are managed through:
Not applicable.
MyEyeDr. is privately held.
911
MyEyeDr. states that its website and patient portal are not intended for emergency communication.
For an appointment, prescription, contact-lens order, or glasses order, the best route is the specific MyEyeDr. office where care or the purchase occurred. The official Contact Us page directs patients to local offices for these matters because local teams have access to scheduling and order details. For a billing statement, customers can call 888-725-5482.
If the local practice cannot resolve the issue, use MyEyeDr.’s Patient Relations channel. The company says Patient Relations responds to submitted requests within approximately three business days. Patients should provide the practice location, appointment or purchase date, provider or employee involved, order details where relevant, and a concise explanation of the outcome they are seeking.
8614 Westwood Center Drive, 9th Floor
Vienna, VA 22182
United States
7100 Six Forks Road
Raleigh, NC
United States
8614 Westwood Center Drive, Suite 900
Vienna, VA 22182
United States
Before escalating a complaint, collect the practice location, appointment date, provider or employee name, prescription or order information, invoice, insurance documentation, screenshots, and previous correspondence. Healthcare complaints and eyewear-retail complaints can follow different routes, so identifying whether the issue concerns clinical treatment, billing, privacy, or merchandise is important.
Start with the practice where the examination, eyewear purchase, or contact-lens order occurred. Ask for the office manager if the initial employee cannot resolve the problem. Explain the complaint clearly and provide the relevant appointment, prescription, order, or payment information.
For unresolved eyewear, staff, scheduling, billing, or patient-experience concerns, request review by the office manager or another local leader. Local practices are best positioned to investigate the specific transaction, provider schedule, order status, and staff interaction.
If the office does not resolve the complaint, submit the concern through MyEyeDr.’s Patient Relations channel. The company says a Patient Relations team member will respond within approximately three business days. Include the practice location and previous attempts to resolve the matter.
For statement or payment concerns, call 888-725-5482. Keep copies of the bill, insurance explanation of benefits, payment confirmation, and any correspondence from the practice so the billing team can compare the records.
If the concern involves medical privacy or protected health information, email privacy@myeyedr.com or send a written complaint to the MED Compliance Officer at 8614 Westwood Center Drive, Suite 900, Vienna, VA 22182. MyEyeDr. states that patients may complain without retaliation.
For an unresolved corporate matter, write to MyEyeDr., 8614 Westwood Center Drive, 9th Floor, Vienna, VA 22182. Include copies of relevant documents and a chronological account of all previous attempts to resolve the problem.
Clinical complaints involving the professional conduct or standard of care of an optometrist may be submitted to the state optometry board or other professional regulator responsible for the provider’s license. The correct regulator depends on where the care was delivered.
Patients who believe their HIPAA rights were violated may submit a complaint to the U.S. Department of Health and Human Services Office for Civil Rights. Retail, advertising, or payment disputes may instead be appropriate for a state consumer-protection agency or payment-card issuer, depending on the issue.
Keep appointment records, prescriptions, invoices, order confirmations, photographs of eyewear where relevant, insurance documents, Patient Relations submissions, emails, and written responses. A complete paper trail makes it easier for MyEyeDr. management or an external regulator to assess the complaint.
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