LL Flooring
LL Flooring
The company historically known as Lumber Liquidators later rebranded as LL Flooring, becoming a specialty retailer of hardwood, engineered hardwood, waterproof vinyl, laminate, bamboo, tile, flooring accessories, and installation services. The former public company operated hundreds of stores throughout the United States and served homeowners, contractors, and professional flooring customers.
A major corporate change occurred in August 2024, when LL Flooring Holdings, Inc. filed for Chapter 11 bankruptcy protection. On September 30, 2024, the company completed a going-concern asset sale to F9 Investments, which acquired approximately 219 stores, inventory, intellectual property, and related assets. The former public LL Flooring corporate entity was delisted, while the operating business survived under new ownership.
After the acquisition, F9 restored the Lumber Liquidators brand name. Current Lumber Liquidators materials describe 200+ stores nationwide and hundreds of flooring options. F9 remained the owner after a proposed 2026 sale to Neighborhood Intelligence, formerly Bed Bath & Beyond, was terminated on September 8, 2026, meaning the two companies continue to operate independently.
Current product and warranty materials identify:
Lumber Liquidators
2350 W. O. Smith Street
Lawrenceburg, TN 38464
United States
This Tennessee address appears in current post-acquisition product documentation and reflects the reorganized Lumber Liquidators operation under F9 ownership.
The post-bankruptcy business is operated under F9 Brands / F9 Investments, and Lawrenceburg, Tennessee has become an important corporate and distribution base for the new Lumber Liquidators operation.
Older LL Flooring terms and privacy materials used:
4901 Bakers Mill Lane
Richmond, VA 23230
That Richmond address is associated with the former LL Flooring corporate organization and should be treated as a legacy address rather than the best current headquarters reference.
4901 Bakers Mill Lane, Richmond, VA 23230
This was the headquarters of the former publicly traded LL Flooring company before bankruptcy and the 2024 F9 asset acquisition.
Current Lumber Liquidators Customer Care and Inside Sales:
1-800-HARDWOOD
Current Terms list Customer Care at:
1-800-427-3966, option 2.
2350 W. O. Smith Street, Lawrenceburg, TN 38464
2350 W. O. Smith Street, Lawrenceburg, TN 38464
Customer Care: customercare@lumliq.com
Inside Sales: insidesales@lumliq.com.
Flooring Retail, Home Improvement, Installation and Building Products
The original Lumber Liquidators business was founded in the 1990s by Tom Sullivan and later developed into a national flooring retailer.
The current Lumber Liquidators business does not publish a separate audited employee total.
200+ stores nationwide under the current Lumber Liquidators operation.
Corporate walk-in hours are not prominently published.
Customer Care hours should be confirmed through the current contact page.
https://lumberliquidators.com/
https://lumberliquidators.com/
Lumber Liquidators sells solid and engineered hardwood flooring across numerous wood species, finishes, colors, plank widths, and price points. Hardwood remains one of the retailer’s signature product categories.
Engineered hardwood combines a real wood wear layer with a multi-layer core. It can provide greater dimensional stability than some solid hardwood products and is available in many finishes and constructions.
Waterproof vinyl and luxury vinyl plank are important parts of the current assortment. These products are designed for households that need easier maintenance and resistance to everyday moisture.
Laminate products provide wood-look flooring at a more accessible price point. They are available in multiple durability ratings and styles for residential and selected commercial uses.
Hybrid resilient flooring combines characteristics of multiple flooring constructions and is intended to provide durability and water resistance for busy households.
The company sells underlayment, molding, transitions, stair components, adhesives, tools, moisture barriers, and other installation accessories needed to complete flooring projects.
Customers can order or collect samples before making a larger purchase. The service helps compare colors, finishes, textures, and materials inside the home.
Lumber Liquidators coordinates professional installation using licensed contractors. Customers typically begin with an in-home measurement before receiving an installation proposal.
Customers can purchase an in-home measurement so an installation professional can inspect the project area and calculate flooring requirements.
The company provides delivery options for large flooring purchases. Services and charges vary by project, address, store, and order size.
Professional contractors and repeat business customers can use Lumber Liquidators’ Yellow Mallet PROgram, which provides benefits and specialized support for qualifying repeat buyers.
Special financing options may be available for qualifying purchases through financing partners. Terms depend on credit approval and current promotional programs.
Lumber Liquidators does not separately identify one executive-office switchboard.
Use current Customer Care or Inside Sales for routing.
1-800-HARDWOOD
No separate public executive-office number is prominently listed.
1-800-427-3966, option 2.
1-800-HARDWOOD
1-800-HARDWOOD
1-800-HARDWOOD
Email:
insidesales@lumliq.com.
No separate public billing-only number is prominently listed.
Installation questions can be routed through Customer Care at 1-800-HARDWOOD.
Certain current installation documentation lists:
1-800-366-4204
for technical flooring guidance.
Not publicly centralized.
Each store has its own local contact information through the store locator.
The retailer primarily serves the U.S. market and does not publish one universal international number.
No dedicated emergency line is published.
Not applicable to the current operating retailer because it is privately held under F9.
No permanent public media phone is prominently listed.
No universal public HR number is listed.
Not applicable.
For products, pricing, installation, deliveries, orders, or warranties, call 1-800-HARDWOOD. For a warranty or formal Customer Care issue, current Terms specifically direct customers to 1-800-427-3966, option 2, or customercare@lumliq.com. Have the order number, purchaser name, store, product SKU, installation date, and photographs ready.
For a product-selection or pricing question, email insidesales@lumliq.com. Installation complaints should include the measurement or installation agreement, installer information, photographs, and dates of previous service visits.
Customers researching an older LL Flooring purchase should remember that the business underwent bankruptcy and an asset sale in 2024. Some liabilities of the former LL Flooring Holdings entity may not be the responsibility of the current F9-owned Lumber Liquidators business, depending on the transaction and claim type.
Complaints can involve defective flooring, installation quality, warranty claims, delivery, damaged product, refunds, pricing, financing, or an older LL Flooring transaction. Gather the sales order, product label, photographs, installation contract, payment records, and prior support correspondence.
Call 1-800-427-3966, option 2, or email customercare@lumliq.com. Provide your order number, purchaser name, product information, and photographs.
Installation concerns should be routed to installation support, product defects to warranty/customer care, and pricing questions to Inside Sales. This gives the complaint to the department with the relevant records.
If the first representative cannot resolve the complaint, request a Customer Care supervisor or appropriate store/installation manager. Document what has already been offered.
Email customercare@lumliq.com or use the official online Contact form. Include photographs, order records, and a concise timeline.
For unresolved current-business complaints, send written correspondence to the current Lumber Liquidators business address in Lawrenceburg, Tennessee. For older LL Flooring transactions, determine whether the issue relates to the former bankrupt entity or the post-sale operator.
Warranty claims should follow the warranty document supplied with the product. Installation claims may have separate contract procedures and inspection requirements.
Product-safety matters may involve the Consumer Product Safety Commission or other appropriate regulator. Contractor installation complaints may involve state contractor-licensing authorities.
Payment disputes can involve the card issuer or financing provider. General consumer complaints may be filed with the relevant Attorney General or state consumer-protection office.
Review the sales, warranty, financing, and installation agreements before pursuing formal action. Bankruptcy-related legacy claims may require different legal treatment from purchases made under the current F9-owned business.
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