Five Guys
Five Guys is an American fast-casual restaurant chain specializing in made-to-order hamburgers, cheeseburgers, hot dogs, hand-cut fries, sandwiches, and milkshakes. The company was founded in 1986 by Jerry and Janie Murrell and their family, beginning as a small carry-out burger restaurant in Arlington, Virginia.
The brand expanded gradually around the Washington, D.C. region before beginning franchise development in the early 2000s. Five Guys is still described by the company as a family business, even after expanding to nearly 2,000 restaurants worldwide.
Current Five Guys information states that the company operates nearly 2,000 restaurants in 30 countries, including the United States, Canada, Europe, Asia, the Middle East, and Australia. In 2026, Five Guys celebrated its 40th anniversary while continuing to emphasize fresh ingredients, extensive customization, hand-cut fries, and a limited core menu.
703-339-9500
This number is published in Five Guys corporate media materials alongside the Alexandria corporate address.
866-345-4897
Also written as:
866-345-GUYS
Current Customer Feedback Hotline hours:
8:00 AM to 12:00 AM CST.
Five Guys Enterprises, LLC
1940 Duke Street, 5th Floor
Alexandria, VA 22314
United States
Five Guys Enterprises, LLC
1940 Duke Street, Fifth Floor
Alexandria, VA 22314
United States
Five Guys’ current Terms, Contact Us page, and careers site identify this Alexandria address as the corporate office.
Five Guys directs ordinary customer complaints primarily through its official Contact Us form and hotline.Current specialized contacts include:
Donations: donations@fiveguys.com
Privacy inquiries are handled through the Privacy Officer contact in Five Guys’ Privacy Policy.
Fast-Casual Restaurants, Burgers, Foodservice, Franchising and Restaurant Delivery
1986
Founders:
Jerry Murrell and Janie Murrell
with their family.
Current official Five Guys materials continue to identify:
Jerry Murrell
as:
Founder and CEO.
Privately held and family owned
Five Guys stated in 2026 that it remains a family business.
Nearly 2,000 locations worldwide
Current FAQ information states that Five Guys operates in:
30 countries.
Five Guys’ 2026 Games materials describe its global restaurant system as having approximately:
50,000 employees.
Five Guys does not publish public walk-in hours for its Alexandria corporate office.
Customer Feedback Hotline hours are 8:00 AM to midnight CST.
Not applicable.
Five Guys is privately held and does not maintain a public shareholder Investor Relations department.
Five Guys hires crew members, managers, general managers, field leaders, corporate professionals, and other restaurant-support employees.
Five Guys maintains a relatively focused menu compared with many large fast-food chains. The concept centers on burgers, fries, hot dogs, sandwiches, milkshakes, toppings, and extensive customization.
The Five Guys Hamburger features two beef patties and can be customized with the customer’s preferred toppings.
Guests can choose from numerous toppings without an additional charge for most standard options.
The Cheeseburger combines two beef patties with cheese and the customer’s preferred toppings.
Orders are cooked to order rather than being preassembled far in advance.
The Bacon Burger adds bacon to the standard two-patty burger.
Customers can select from the same broad range of toppings and sauces.
The Bacon Cheeseburger combines beef patties, bacon, cheese, and customizable toppings.
It is one of Five Guys’ core menu items.
The Little Hamburger uses one beef patty instead of two.
It can still be fully customized with available toppings.
The Little Cheeseburger combines one patty with cheese and optional toppings.
It offers a smaller portion than the standard Cheeseburger.
The Little Bacon Burger provides one patty with bacon.
Customers can customize it with vegetables, sauces, and grilled toppings.
The Little Bacon Cheeseburger includes one beef patty, cheese, bacon, and customer-selected toppings.
The Five Guys Patty Melt combines a grilled cheese sandwich with a burger patty and customizable toppings.
Five Guys formally added the Patty Melt name to selected menus beginning in 2024, although the same combination had long been available as a customization.
Five Guys sells beef hot dogs that can be customized with toppings.
Customers can choose standard condiments as well as grilled and fresh toppings.
The Cheese Dog adds cheese to the standard Five Guys hot dog.
The Bacon Dog includes bacon with the hot dog and selected toppings.
The Bacon Cheese Dog combines cheese and bacon with a customizable hot dog.
The Veggie Sandwich combines grilled and fresh vegetable toppings on a Five Guys bun.
It does not include a vegetable burger patty.
The Cheese Veggie Sandwich adds cheese to the standard Veggie Sandwich.
The Grilled Cheese uses Five Guys’ bun turned inside out and grilled with cheese.
Customers can add toppings and, where available, create custom combinations.
Five Guys fries are cut fresh from potatoes, soaked, and cooked twice in refined peanut oil.
The company says its fryers are dedicated to fries only.
Cajun Fries use the same hand-cut potato preparation as standard fries but are seasoned with Cajun seasoning.
They are available in Little, Regular, and Large sizes.
Five Guys offers hand-spun milkshakes at participating restaurants.
Customers can combine available mix-ins to create customized flavors.
Available mix-ins can include fruit, chocolate, peanut butter, cookies, salted caramel, and other rotating options.
Limited-time flavors can also appear, such as the 2026 blackberry shake mix-in.
Five Guys locations provide fountain soft drinks in multiple sizes.
Beverage selection varies by restaurant and market.
Bottled water is available at participating restaurants.
Many Five Guys restaurants provide complimentary peanuts for customers while they wait.
Customers with peanut allergies should be aware that Five Guys restaurants prominently use peanuts and peanut oil.
Five Guys is known for extensive burger customization.
Current company information promotes 250,000+ possible topping combinations.
Customers can order burgers and hot dogs without a bun.
This can be useful for customers avoiding bread, although cross-contact considerations still apply.
Selected burger and hot-dog orders can be prepared using lettuce instead of a bun where available.
Customers can order through:
Orders can be placed for pickup and, where supported, delivery.
The Five Guys app allows customers to place orders, save favorites, track qualifying orders, and reorder previous selections.
Participating Five Guys restaurants offer delivery through approved digital ordering channels.
Fees and delivery areas vary.
Five Guys currently offers catering for qualifying group orders.
The company’s current menu site specifically promotes catering for groups and events.
Five Guys sells physical and electronic gift cards.
Current FAQ materials state that Five Guys gift cards do not expire.
Five Guys currently states that franchise opportunities in the United States and Canada are sold out.
The company is accepting franchise interest in selected international markets in Europe, the Middle East, and Asia-Pacific.
703-339-9500.
703-339-9500
703-339-9500
703-339-9500
866-345-4897
866-345-GUYS
or:
866-345-4897.
8:00 AM to 12:00 AM CST.
877-258-2136
This number is specifically published for privacy-related questions and data-rights requests, not ordinary restaurant Customer Service.
Five Guys does not prominently publish a separate universal online-order support number.
Customers should use:
866-345-4897
or the Contact Us form.
Customers experiencing app problems are directed to the Five Guys Contact page for support.
Five Guys does not prominently publish a separate nationwide gift-card telephone line on its primary FAQ.
General Customer Feedback:
866-345-4897
Five Guys does not publish a universal corporate Billing Department number.
Payment disputes should begin with the restaurant or Customer Feedback team.
Each Five Guys restaurant has its own local phone number.
Store Locator:
https://restaurants.fiveguys.com/
Five Guys currently manages franchise inquiries through its online franchise form rather than one universal public franchise telephone number.
North American franchise opportunities are currently sold out.
Five Guys operates across 30 countries and uses regional contact channels.
There is no single universal international Customer Service telephone number.
Five Guys does not publish a nationwide corporate emergency hotline.
Immediate police, fire, or medical emergencies should be directed to local emergency services and restaurant management.
Not applicable.
Five Guys is privately held.
A Five Guys media fact sheet has published:
703-339-7618
for media coordination.
Media contacts may change, so journalists should also use Five Guys’ current Press & Media page.
Email:
donations@fiveguys.com
Donation decisions are generally handled at individual store level.
Five Guys does not publish one universal applicant HR line.
For a restaurant complaint, order issue, refund question, employee interaction, food-quality concern, or digital-order problem, call 866-345-4897. The current Customer Feedback Hotline operates from 8:00 AM to midnight CST. Five Guys also provides an official Comments and Concerns form that allows the complaint to be routed to the relevant restaurant or support team.
For a problem involving a specific order, call the restaurant directly first when possible. Five Guys’ FAQ specifically notes that an app order generally cannot be edited after it is placed, and customers should call the restaurant to ask about order changes.
Five Guys Enterprises, LLC
1940 Duke Street, Fifth Floor
Alexandria, VA 22314
United States
Corporate Phone: 703-339-9500.
1940 Duke Street, 5th Floor
Alexandria, VA 22314
Current Five Guys Terms, Contact Us pages, and careers materials all identify this address.
Jerry Murrell
Current official Five Guys communications continue to identify Murrell as:
Founder and CEO.
Jerry Murrell
and:
Janie Murrell
opened the first Five Guys restaurant with their family in 1986.
Five Guys remains:
Privately held
and:
Family owned.
Current official FAQ material states:
Nearly 2,000 restaurants
in:
30 countries.
Five Guys’ 2026 Games materials describe its system as having approximately:
50,000 employees.
The first Five Guys restaurant opened in:
Arlington, Virginia
in:
1986.
Five Guys began large-scale franchise expansion in:
2003
after building its initial Washington, D.C.-area restaurant base.
The first Five Guys outside the United States opened in:
Alberta, Canada
in:
2010.
Five Guys opened its first restaurant outside North America in:
London
in:
2013.
Current Five Guys operations include the United States, Canada, United Kingdom, Ireland, Australia, France, Germany, Spain, Italy, Hong Kong, South Korea, UAE, Saudi Arabia, Kuwait, and numerous other international markets.
Five Guys currently states that franchise territories in:
United States
and:
Canada
are sold out.
International franchise development remains available in selected markets.
Customers filing a complaint about food quality, order accuracy, a refund, an employee, restaurant cleanliness, delivery, mobile ordering, gift cards, or another Five Guys issue should collect the restaurant location, order number, receipt, date and time, payment details, photographs where relevant, and previous communications.
Start by contacting the restaurant where the order or incident occurred and ask to speak with the manager. Provide the order number, receipt, date, and a clear explanation of the problem. If the complaint involves missing food, incorrect toppings, quality, cleanliness, or employee conduct, explain what resolution you are requesting. Keep the manager’s name and any follow-up information.
If the restaurant does not resolve the concern, call 866-345-4897 between 8:00 AM and midnight CST. You can also submit the official Comments and Concerns form at FiveGuys.com. Five Guys states that store-specific feedback can be routed to the relevant restaurant for a response.
For privacy complaints, call 877-258-2136 or use the Privacy Officer contact published in Five Guys’ Privacy Policy. Donation requests can use donations@fiveguys.com, while app issues should be submitted through the Contact Us support route.
For a serious unresolved complaint, send correspondence to Five Guys Enterprises, LLC, 1940 Duke Street, Fifth Floor, Alexandria, VA 22314. Include your full contact details, restaurant location, order information, dates, prior complaint history, and requested resolution. Attach copies rather than original receipts and keep proof of delivery. Five Guys’ current Terms identify this address for corporate communications.
If the matter remains unresolved, the correct outside process depends on the complaint. Food-safety or sanitation concerns can be reported to the local or state health department responsible for the restaurant, payment-card disputes may involve the card issuer, and general consumer complaints can be filed with the appropriate state Attorney General or consumer-protection agency. Privacy complaints may involve the applicable state privacy regulator. Keep receipts, photographs, support records, and company responses before escalating.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.