Embassy Suites by Hilton Headquarters & Corporate Office

About Embassy Suites by Hilton

Embassy Suites by Hilton is an upscale, full-service, all-suite hotel brand within Hilton’s global hospitality portfolio. The first Embassy Suites hotel opened in 1984 in the Kansas City area, helping establish a distinctive lodging concept built around spacious two-room suites instead of traditional single-room accommodations. The brand developed around serving both business and leisure travelers who wanted additional living space, along with included food-and-beverage amenities that provided more value during a hotel stay.

Today, Embassy Suites by Hilton is known for two-room suites with separate sleeping and living areas, complimentary made-to-order breakfast, nightly evening receptions, fitness facilities, meeting and event spaces, restaurants or bars at many locations, and Hilton Honors benefits. Current Hilton brand information describes more than 260 Embassy Suites hotels, more than 61,600 rooms, operations across eight countries and territories, and nearly 30 additional hotels in development. Hilton’s March 31, 2026 system statistics specifically reported 269 Embassy Suites properties worldwide.

Embassy Suites is not an independent corporation and does not maintain a separate public-company headquarters. It is one of the hotel brands owned by Hilton Worldwide Holdings Inc., a publicly traded hospitality company. Hilton’s global headquarters is at 7930 Jones Branch Drive in McLean, Virginia. The Hilton organization supports Embassy Suites through brand management, reservations, development, marketing, digital platforms, loyalty operations, legal, corporate finance, franchise support, and global hospitality services. Individual Embassy Suites hotels are frequently franchised or managed by separate hotel ownership companies, so local property issues should normally begin with the specific hotel.

Embassy Suites by Hilton Headquarters & Corporate Office Address

Current Headquarters

Embassy Suites by Hilton
c/o Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive
McLean, VA 22102
United States

Embassy Suites does not maintain a separate independent headquarters. Hilton officially identifies 7930 Jones Branch Drive in McLean as its global corporate headquarters.

Corporate Office

Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive
McLean, VA 22102
United States

Hilton’s McLean headquarters supports Embassy Suites brand management, development, marketing, Hilton Honors, legal, finance, technology, owner relations, and other global corporate functions.

Mailing Address

Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive
McLean, VA 22102
United States

This address is appropriate for Hilton-level corporate correspondence. Reservation, billing, or service complaints should normally be directed first to the specific Embassy Suites hotel or Hilton Reservations & Customer Care.

Other Important Address

Hilton Memphis Operations Center
755 Crossover Lane
Memphis, TN 38117
United States

Hilton maintains a major centralized operations center in Memphis. This facility supports corporate and guest-service operations across Hilton brands but does not replace McLean as the global headquarters.

Quick Information

Corporate Phone Number

703-883-1000

Hilton publishes this number for its global headquarters in McLean, Virginia. Embassy Suites does not have a separate public brand headquarters number.

Customer Service Number

1-800-362-2779

Hilton publishes 1-800-EMBASSY for Embassy Suites by Hilton reservation and guest assistance.

Corporate Office Address

7930 Jones Branch Drive, McLean, VA 22102, United States.

Headquarters Address

7930 Jones Branch Drive, McLean, VA 22102, United States.

Email

A universal public Embassy Suites guest-service email is not prominently published.

Hilton directs guests through hotel-specific contacts, Hilton Reservations & Customer Care, Hilton Honors support, and online customer-service channels.

Industry

Hotels, hospitality, lodging, meetings and events, travel, food and beverage, and hotel franchising.

Founded

The first Embassy Suites hotel opened in 1984.

Number of Hotels

More than 260 hotels are currently open. Hilton reported 269 Embassy Suites properties as of March 31, 2026.

Number of Rooms

More than 61,600 Embassy Suites rooms worldwide.

Global Presence

Embassy Suites currently operates across eight countries and territories, with nearly 30 additional hotels in development.

Website

https://www.hilton.com/en/brands/embassy-suites/

Investor Relations / Careers Page

Investor Relations: https://ir.hilton.com/

Careers: https://jobs.hilton.com/

Embassy Suites by Hilton Products & Services

Two-Room Suites

Embassy Suites is built around spacious two-room accommodations featuring a separate bedroom and living area. Typical suites also include televisions, workspaces, mini-refrigerators, microwaves, and wet-bar areas.

Free Made-to-Order Breakfast

Guests receive complimentary breakfast at participating Embassy Suites hotels. The brand is particularly known for cooked-to-order omelets along with additional hot and cold breakfast choices.

Complimentary Evening Reception

Embassy Suites hotels offer a nightly reception with complimentary drinks and light snacks for registered guests. Exact selections and alcohol availability depend on state and local regulations.

Hotel Reservations

Guests can reserve Embassy Suites rooms through Hilton.com, the Hilton Honors mobile application, telephone reservations, travel agencies, and other approved Hilton distribution channels.

Hilton Honors

Embassy Suites participates in Hilton Honors, allowing eligible guests to earn and redeem points, access member rates, use digital check-in, and receive tier-based benefits.

Fitness Centers

Embassy Suites properties provide fitness facilities for registered guests. U.S. locations include cardio and strength-training equipment, with amenities varying by hotel.

Meetings and Events

Many Embassy Suites hotels contain meeting rooms, ballrooms, breakout spaces, and event facilities for corporate meetings, conferences, weddings, celebrations, and group gatherings.

Group Travel

The brand supports group bookings for business meetings, sports teams, weddings, family events, conferences, and other travel needs.

Food and Beverage

Many Embassy Suites properties operate restaurants, bars, room-service alternatives, markets, or other food-and-beverage options in addition to complimentary breakfast and the evening reception.

Digital Check-In

Hilton Honors members can use the Hilton app for qualifying digital check-in, room selection, Digital Key, account management, and other mobile travel functions.

Accessible Accommodations

Embassy Suites properties offer accessible rooms and hotel features in accordance with applicable requirements. Guests should contact the individual hotel when specific accessibility features are required.

Hotel Development and Franchising

Hilton licenses and manages Embassy Suites properties for hotel owners and developers. Brand standards cover suite design, guest amenities, operations, marketing, technology, and hospitality services.

Embassy Suites by Hilton Corporate Phone Numbers

Corporate Phone Number

703-883-1000

This is Hilton’s verified global headquarters telephone number in McLean, Virginia.

Corporate Headquarters Number

703-883-1000

Embassy Suites is a Hilton brand, so Hilton’s McLean headquarters number serves as the relevant parent-company corporate contact.

Headquarters Number

703-883-1000

Corporate callers can use this number when a matter requires Hilton-level routing rather than assistance from an individual Embassy Suites property.

Corporate Office Number

703-883-1000

This number serves Hilton Worldwide Holdings Inc.’s principal corporate office.

Embassy Suites Customer Service Number

1-800-362-2779

Hilton publishes 1-800-EMBASSY for Embassy Suites by Hilton reservations and guest assistance.

Reservations Number

1-800-445-8667

Hilton Reservations & Customer Care can assist with Hilton-brand reservations, including Embassy Suites.

Hilton Honors Number

1-800-446-6677

Hilton Honors members can use 1-800-4HONORS for loyalty-program, points, reward-stay, and account assistance.

Customer Support Number

1-800-445-8667

Guests who cannot resolve a booking or reservation issue directly with the hotel can use Hilton’s central Reservations & Customer Care channel.

Investor Relations Number

703-883-5476

Hilton publishes this dedicated number for Investor Relations inquiries.

Media / Press Number

703-883-5381

Hilton Corporate Communications publishes this number for media inquiries.

Memphis Operations Center Number

901-374-5000

This is Hilton’s verified telephone number for its Memphis Operations Center.

Local Hotel Number

Varies by property.

Each Embassy Suites hotel has its own telephone number for front desk, local reservations, lost-and-found, billing, meeting, and property-specific questions.

How to Reach a Real Person at Embassy Suites by Hilton

For a current or upcoming stay, the fastest route is usually the individual Embassy Suites hotel. Contact the front desk directly for room assignments, early arrival, accessibility, parking, local charges, lost property, hotel amenities, or an issue occurring during a stay. The hotel’s telephone number appears on its Hilton property page and reservation confirmation.

For reservation assistance outside the hotel, call 1-800-362-2779 or Hilton Reservations & Customer Care at 1-800-445-8667. Hilton Honors members can call 1-800-446-6677 for points, elite benefits, reward stays, and account questions. Have the confirmation number, hotel location, stay dates, guest name, and payment information with sensitive details protected.

If a serious service complaint is not resolved by hotel management, contact Hilton Customer Care and provide the property name, dates, reservation number, names of employees or managers involved when known, and a summary of the resolution already requested from the hotel.

How to File a Complaint Against Embassy Suites by Hilton

Complaints may involve reservations, hotel cleanliness, billing, staff conduct, accessibility, Hilton Honors benefits, food and beverage, safety, event services, or property conditions. Before escalating, gather the reservation number, hotel name, dates, receipts, photographs, and previous correspondence.

Step 1: Contact Customer Service

Begin with the specific Embassy Suites hotel where the problem occurred. Ask the front desk to document the issue and request assistance from the appropriate department.

Step 2: Contact the Relevant Department

Billing issues can go to hotel accounting, room concerns to the front office or housekeeping manager, event complaints to the sales or banquet team, and Hilton Honors matters to Hilton Honors Customer Care.

Step 3: Request Supervisor or Management Review

If the first hotel employee cannot resolve the issue, ask to speak with the front office manager, operations manager, general manager, or another appropriate senior hotel leader.

Step 4: Use the Company’s Written Complaint Channel

Submit the complaint through Hilton’s official Guest Assistance or Customer Care process. Include the hotel name, confirmation number, stay dates, receipts, photographs, and details of previous attempts to resolve the problem.

Step 5: Contact Corporate Headquarters

Serious unresolved Hilton-level matters can be directed to Hilton Worldwide Holdings Inc., 7930 Jones Branch Drive, McLean, VA 22102. Corporate headquarters should generally be used after hotel management and central Customer Care have been contacted.

Step 6: Use the Specialized Complaint or Dispute Department

Hilton Honors, accessibility, privacy, group events, fraud, billing, and franchise issues may require specialized teams. Because many Embassy Suites hotels are independently owned or franchised, Hilton may also coordinate with the hotel’s ownership or management company.

Step 7: File With the Appropriate Regulator

Hotel safety and sanitation complaints may involve local health, fire, building, or lodging authorities. Accessibility complaints can involve the U.S. Department of Justice or other applicable civil-rights agencies.

Step 8: Use Consumer Protection or Financial Dispute Options

Guests with unresolved billing or advertising complaints can contact the relevant state attorney general or consumer-protection agency. Qualifying disputed card charges may also be raised with the issuing financial institution.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial injury, property loss, accessibility violations, contractual disputes, or major financial claims, preserve photographs, receipts, medical records where relevant, reservation documents, and all correspondence. Review Hilton’s applicable booking terms and obtain qualified legal advice if ordinary hotel, corporate, and regulatory channels do not resolve the matter.