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- Dominion Energy
About Dominion Energy
Dominion Energy, Inc. (NYSE: D) is a major American energy company headquartered in Richmond, Virginia. The company provides regulated electricity service primarily in Virginia, North Carolina, and South Carolina, along with regulated natural gas service in South Carolina. Dominion Energy also develops and operates renewable and carbon-free energy resources, including solar, offshore wind, and nuclear generation.
Dominion Energy, Inc. was incorporated in Virginia in 1983, while the company’s corporate roots extend back much further through predecessor utility companies. As of December 31, 2025, Dominion Energy served approximately 4.1 million primarily electric utility customers and maintained approximately 30.7 GW of electric generating capacity, 10,800 miles of electric transmission lines, and 80,400 miles of electric distribution lines. (SEC)
The company operates through businesses including Dominion Energy Virginia, Dominion Energy South Carolina, and Contracted Energy. Its mission is to provide reliable, affordable, and increasingly clean energy to the customers and communities it serves. (dominionenergy.com)
Quick Information
Industry
Electric & Natural Gas Utilities — Energy Generation, Transmission, Distribution & Renewable Energy
Founded
1983 — Dominion Energy, Inc. incorporated in Virginia; company roots extend to earlier predecessor utilities. (SEC)
NYSE Ticker
D
Number of Employees
Approximately 15,200 full-time employees as of December 31, 2025. (SEC)
Corporate Office Hours
Monday–Friday during regular corporate business hours. Customer-service hours vary by state and service area.
Investor and shareholder inquiries can be directed to investor.relations@dominionenergy.com. (investors.dominionenergy.com)
Website
Corporate Website
Investor Relations
investor.relations@dominionenergy.com (investors.dominionenergy.com)
Careers Page
careers.dominionenergy.com
Products & Services
Dominion Energy provides regulated energy services and develops a range of electric and renewable energy resources. Its major products and services include:
- Electricity Generation — produces electricity through a diversified portfolio of generation resources, including nuclear, natural gas, solar, hydroelectric, and other generation facilities.
- Electric Distribution — delivers electricity to residential, commercial, industrial, and other customers through regulated distribution networks.
- Electric Transmission — operates and maintains high-voltage transmission infrastructure used to move electricity across the company’s service territories.
- Natural Gas Distribution — provides regulated natural gas service to customers in South Carolina.
- Nuclear Energy — operates nuclear generation facilities that provide carbon-free electricity.
- Solar Energy — develops, owns, and operates solar generation projects and related renewable energy facilities.
- Offshore Wind Energy — develops and operates offshore wind resources, including the Coastal Virginia Offshore Wind project.
- Energy Storage — develops and operates energy-storage resources designed to support grid reliability and integrate renewable generation.
- Contracted Energy — operates long-term contracted electric generation assets and related energy infrastructure.
- Renewable Energy Projects — develops renewable generation using solar, wind, hydroelectric, and other clean-energy resources.
- Energy Efficiency Programs — provides programs and resources designed to help customers manage energy use and improve efficiency.
- Energy Usage Management — provides customers with tools and information to monitor and better understand electricity consumption.
- Electric Vehicle Solutions — provides selected energy solutions supporting electric vehicle adoption and charging.
- Solar Solutions — Dominion Energy Solutions provides solar-related options and sustainable energy solutions for homes and businesses.
- Large Business Energy Services — provides account-management, load profiling, power-quality technical services, consolidated billing, and other services for qualifying large commercial customers. (dominionenergy.com)
- Customer Account Services — provides billing, payments, account management, service-start and service-stop options, and other customer-account support.
- Outage Reporting — customers can report power outages and access outage information through Dominion Energy’s online services.
- Emergency Services — provides dedicated emergency contacts for issues such as downed power lines and natural-gas leaks in applicable service territories.
- Energy Conservation Resources — provides information, tools, and programs designed to help customers save energy and manage costs.
- Renewable Energy Certificates — provides information and resources related to renewable energy certificates and renewable generation.
- Community Energy Programs — supports energy-related programs and initiatives in the communities where Dominion Energy operates.
Dominion Energy’s renewable portfolio includes solar, wind, and hydroelectric resources, while its broader generation portfolio also includes nuclear and natural gas facilities. The company’s 2025 Annual Report states that solar assets in operation or under development represented approximately 7.8 GW of potential generating capacity, with 3.2 GW operating across five states at December 31, 2025. (SEC)
Corporate Phone Numbers
Main Corporate Office Number (804-819-2000)
(804) 819-2000 — primary corporate telephone number associated with Dominion Energy’s Richmond, Virginia headquarters. (SEC)
Customer Service
For Virginia customers, Dominion Energy lists 866-366-4357 for customer service, with representatives available Monday–Friday from 8:00 AM to 5:00 PM ET. (dominionenergy.com)
North Carolina Customer Service
North Carolina customers can call 866-366-4357, with customer-service representatives available Monday–Friday from 8:00 AM to 5:00 PM ET. (dominionenergy.com)
South Carolina Customer Service
South Carolina residential customers can call 800-251-7234, with representatives available Monday–Friday from 7:00 AM to 6:00 PM ET. (dominionenergy.com)
South Carolina Emergency Numbers
For South Carolina emergencies, Dominion Energy lists 888-333-4465 for downed or sparking lines and 800-815-0083 for gas leaks. Customers should also call 911 in dangerous situations. (dominionenergy.com)
Investor Relations
(804) 819-2438 — Investor Relations telephone number listed for Dominion Energy’s investor inquiries. (investors.dominionenergy.com)
Investor Relations Email
investor.relations@dominionenergy.com — official investor-relations email address. (investors.dominionenergy.com)
Corporate Headquarters Main Line
(804) 819-2000 — corporate telephone number associated with Dominion Energy’s Richmond headquarters. (SEC)
How to Reach a Real Person at Dominion Energy
The best way to reach a Dominion Energy representative depends on the type of issue and the customer’s service territory.
For Virginia customers, the company’s official customer-support page lists 866-366-4357, with representatives available Monday through Friday from 8:00 AM to 5:00 PM ET. North Carolina customers use the same customer-service number during the applicable support hours. (dominionenergy.com)
South Carolina residential customers can contact Dominion Energy at 800-251-7234 from Monday through Friday, 7:00 AM to 6:00 PM ET. For emergencies such as downed or sparking lines or gas leaks, Dominion Energy provides separate emergency numbers and advises customers to call 911 when the situation is dangerous. (dominionenergy.com)
For corporate or investor-related matters, customers and shareholders can contact Dominion Energy’s Richmond corporate office or Investor Relations Department. The company lists investor.relations@dominionenergy.com for investor inquiries. (investors.dominionenergy.com)
When contacting Dominion Energy, have your account number, service address, billing information, outage details, previous correspondence, or other relevant documentation available so the representative can identify the account and direct the issue to the appropriate department.
Dominion Energy Headquarters & Corporate Office Address
Dominion Energy’s corporate headquarters is located in Richmond, Virginia. The company’s SEC filings identify 120 Tredegar Street, Richmond, Virginia 23219 as its business address. (SEC)
Dominion Energy, Inc. — Corporate Headquarters
120 Tredegar Street
Richmond, Virginia 23219
United States
Dominion Energy — Telephone
(804) 819-2000 (SEC)
Dominion Energy — Customer / Corporate Website
Dominion Energy — Investor Relations Email
investor.relations@dominionenergy.com (investors.dominionenergy.com)
Dominion Energy also maintains operating offices and facilities throughout Virginia, North Carolina, and South Carolina. Its operating businesses include Dominion Energy Virginia, Dominion Energy South Carolina, and Contracted Energy. (dominionenergy.com)
For account-specific matters, customers should generally contact the customer-service team for their state rather than sending billing, outage, or service information directly to the corporate headquarters.
How to File a Complaint Against Dominion Energy
Step 1 — Contact Dominion Energy Customer Service
The first step for a complaint involving billing, service, payment, outage handling, account information, start/stop service, or another customer-service matter is to contact Dominion Energy through the customer-service channel for your state.
Step 2 — Speak With a Customer Service Representative
Explain the issue clearly and provide your account number, service address, billing information, dates of previous communications, and any other relevant details. Ask the representative to document the complaint and explain the available resolution.
Step 3 — Request a Supervisor or Escalation
If the initial customer-service representative cannot resolve the issue, request to speak with a supervisor or another appropriate management representative. Explain what steps have already been taken and what resolution you are requesting.
Step 4 — Submit the Complaint in Writing
For a formal record, use Dominion Energy’s official online customer-support or contact channels. Include your full name, service address, account information, date of the incident, detailed description of the complaint, previous attempts to resolve the matter, and the specific outcome you are requesting.
Step 5 — Provide Supporting Documentation
Keep copies of utility bills, payment confirmations, service requests, outage records, emails, notices, photographs, meter information, and other documents related to the complaint.
Step 6 — Request Corporate Escalation
If the customer-service team cannot resolve the matter, request escalation to the appropriate regional or corporate team. For corporate matters, Dominion Energy’s Richmond headquarters can be contacted at (804) 819-2000. (SEC)
Step 7 — Follow Up With Dominion Energy
If you have not received a satisfactory response, follow up with the representative or department handling your complaint. Reference your original complaint, the date it was submitted, and any case or reference number provided to you.
Step 8 — Contact the Appropriate State Utility Regulator
Because Dominion Energy operates regulated utilities, certain unresolved disputes may be appropriate for review by the public utility commission or other regulatory agency in the state where the service is provided. The appropriate agency depends on the customer’s state and the nature of the complaint.
Step 9 — Consider Further Legal or Regulatory Action
If the complaint cannot be resolved directly with Dominion Energy or through the appropriate state regulatory authority, customers may consider seeking independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep copies of all bills, payments, communications, service records, and complaint documentation before escalating the matter.
