Ben & Jerry’s Headquarters & Corporate Office

About Ben & Jerry’s

Ben & Jerry’s is a Vermont-based ice cream company founded in 1978 by childhood friends Ben Cohen and Jerry Greenfield. The first Ben & Jerry’s Scoop Shop opened in a renovated gas station in Burlington, Vermont, and the business later grew into a global brand known for super-premium ice cream, frozen desserts, distinctive mix-ins, creative flavor names, franchised Scoop Shops, and a strong social-mission identity.

The ownership structure changed substantially in late 2025. Ben & Jerry’s was previously a wholly owned Unilever business, but Unilever separated its global ice cream division into The Magnum Ice Cream Company N.V. The separation was completed on December 6, 2025, with the newly independent company beginning stock-market trading on December 8. Ben & Jerry’s is therefore now a wholly owned brand within The Magnum Ice Cream Company rather than a direct Unilever subsidiary.

Ben & Jerry’s maintains its distinctive independent board structure focused on protecting the brand’s social mission and integrity. Current company career materials state that the Ben & Jerry’s business generates more than €1 billion in annual turnover, while its global operating model includes packaged ice cream, Scoop Shops, manufacturing, franchise operations, innovation, marketing, and social-mission programs.

Quick Information

Corporate Phone Number

1-802-992-2600

Ben & Jerry’s currently publishes this number for its Corporate Office and HR.

Customer Service Number

1-800-625-9932

This is the current Consumer Affairs number for product questions, complaints, and general consumer assistance.

Corporate Office Address

Ben & Jerry’s Homemade, Inc.
30 Community Drive
South Burlington, VT 05403
United States

The company’s current website Terms continue to identify this as the corporate address of Ben & Jerry’s Homemade, Inc.

Headquarters Address

Ben & Jerry’s Homemade, Inc.
30 Community Drive
South Burlington, VT 05403
United States

Consumer Services Mailing Address

Ben & Jerry’s Consumer Services
530 Community Drive
South Burlington, VT 05403
United States.

Email

Consumer/Product Support: product.contactus@benjerry.com

This email is published in the current U.S. privacy information for consumer contact and privacy choices.

Industry

Ice Cream, Frozen Desserts, Consumer Packaged Goods, Scoop Shops, Foodservice and Franchising

Founded

1978

Founders

Ben Cohen and Jerry Greenfield.

Current Parent Company

The Magnum Ice Cream Company N.V.

Ben & Jerry’s became part of the independently listed Magnum Ice Cream Company after its separation from Unilever in December 2025.

Annual Brand Turnover

Current Ben & Jerry’s career materials describe annual turnover as

More than €1 billion.

Website

https://www.benjerry.com/

Careers Page

https://www.benjerry.com/about-us/jobs

Current Ben & Jerry’s openings are processed through The Magnum Ice Cream Company’s global recruitment platform.

Ben & Jerry’s Products & Services

Packaged Ice Cream Pints

Ben & Jerry’s is best known for packaged ice cream sold in pint containers through supermarkets, convenience retailers, mass merchants, and other grocery channels. Recipes combine ice cream bases with sauces, cookie pieces, brownies, candy, fruit, nuts, and other inclusions that create the brand’s characteristic chunky texture.

Non-Dairy Frozen Desserts

The company offers non-dairy versions of selected flavors for consumers looking for dairy-free alternatives. These products are designed to recreate the indulgent flavor, mix-in, and texture experience associated with traditional Ben & Jerry’s ice cream while using non-dairy formulations.

Cookie Dough Flavors

Cookie dough is one of the brand’s best-known product categories. Ben & Jerry’s helped popularize Chocolate Chip Cookie Dough ice cream, and cookie dough remains an important component across multiple current and historical flavors.

Chocolate and Brownie Flavors

Brownies, fudge pieces, chocolate swirls, and chocolate ice cream appear across numerous Ben & Jerry’s recipes. The combination of dense baked inclusions and premium ice cream has become central to the brand’s product identity.

Fruit-Based Flavors

Ben & Jerry’s also offers flavors incorporating fruit, fruit swirls, berries, cherries, and other ingredients. Cherry Garcia remains one of the company’s most recognized examples of a fruit-driven flavor concept.

Scoop Shops

Ben & Jerry’s operates a network of franchised Scoop Shops that serve scooped ice cream, sundaes, cones, shakes, and other desserts. Many shops also provide takeout, delivery, catering, and event services depending on the local franchise.

Sundaes

Scoop Shops prepare sundaes that combine ice cream with sauces, whipped toppings, baked goods, or other ingredients. Menu selections vary by location, but the format allows customers to personalize desserts beyond packaged retail products.

Milkshakes

Participating Scoop Shops prepare shakes using Ben & Jerry’s ice cream flavors. Customers can choose from available flavors and create drinkable versions of the company’s familiar recipes.

Ice Cream Cakes

Selected Scoop Shops provide cakes and other celebration desserts using Ben & Jerry’s ice cream. Availability, customization, lead times, and local ordering rules vary by franchise location.

Catering

Many Ben & Jerry’s Scoop Shops provide catering for parties, offices, weddings, school events, festivals, and other gatherings. Catering formats can include cups, cones, sundae bars, staffed events, and mobile service depending on the individual franchise.

Delivery

Participating Ben & Jerry’s Scoop Shops offer local delivery directly or through supported delivery services. Delivery menus and service areas vary by location.

Takeout

Customers can place takeout orders at participating Scoop Shops. Local shop pages provide current menus, pickup information, store hours, and individual contact details.

Factory Tours

Ben & Jerry’s operates a public Factory Tour in Waterbury, Vermont. The facility was built in 1985 and is currently the only Ben & Jerry’s factory open to public tours, while continuing to produce up to hundreds of thousands of pints on active manufacturing days.

Franchise Opportunities

Ben & Jerry’s offers franchising opportunities for qualified operators interested in opening Scoop Shops. Formats include traditional stores, kiosks, walk-up counters, tourist destinations, airports, universities, and other high-traffic environments.

Social Mission Programs

Ben & Jerry’s operates under a three-part mission covering product quality, sustainable economic growth, and social impact. The company uses campaigns, partnerships, sourcing policies, and public advocacy to support selected environmental and social causes.

Ben & Jerry’s Corporate Phone Numbers

Corporate Office Number

1-802-992-2600

This number is currently published for Corporate Office and HR inquiries.

Corporate Headquarters Number

1-802-992-2600

Consumer Affairs Number

1-800-625-9932.

Product Complaint Number

1-800-625-9932

Consumers with concerns about packaged products are also encouraged to use the official online Consumer Support form and provide their mailing address and product information.

Privacy Rights Number

1-800-625-9932

This number can be used for qualifying privacy-rights requests involving Ben & Jerry’s consumer data.

Magnum Ice Cream Company Privacy Number

1-800-298-5018

Current published privacy hours are Monday through Friday from 8:30 AM to 9:00 PM Eastern Time. This is a privacy contact for the parent company and is not the ordinary Ben & Jerry’s consumer-service number.

Burlington Scoop Shop Number

802-862-9620

Address:

36 Church Street
Burlington, VT 05401.

Burlington Catering Number

802-222-1665.

Corporate HR Number

1-802-992-2600

Toll-Free Customer Support

1-800-625-9932

Investor Relations Number

Ben & Jerry’s does not maintain a standalone public Investor Relations department.Investor matters belong to parent company The Magnum Ice Cream Company.

International Number

Ben & Jerry’s products and franchises operate internationally, but individual contact information varies by country. U.S. consumers should use the contacts above.

Media / Press Contact

Press inquiries are handled through the current Ben & Jerry’s media and PR submission channels rather than Consumer Affairs.

How to Reach a Real Person at Ben & Jerry’s

For a packaged ice cream concern, flavor question, quality problem, or general consumer issue, call 1-800-625-9932 or submit the Consumer Support form on BenJerrys.com. Have the flavor name, container information, purchase location, date, UPC or production code where available, photographs, and your contact information ready so the team can investigate the specific product.

For corporate or HR matters, call 1-802-992-2600. If the issue involves a particular Scoop Shop, contact that shop first because many Scoop Shops are independently operated franchise locations and local management can address store service, catering, refund, or employee concerns more directly.

Ben & Jerry’s Headquarters & Corporate Office Address

Corporate Headquarters

Ben & Jerry’s Homemade, Inc.
30 Community Drive
South Burlington, VT 05403
United States

Consumer Services Address

Ben & Jerry’s Consumer Services
530 Community Drive
South Burlington, VT 05403
United States.

Waterbury Factory

The public-tour factory is located in

Waterbury, Vermont

This is a manufacturing and visitor destination rather than the corporate headquarters. It was built in 1985 and remains Ben & Jerry’s only factory open for regular public tours.

Current Parent Company

Ben & Jerry’s is now a wholly owned subsidiary of

The Magnum Ice Cream Company

The parent company began standalone operations in July 2025, completed its demerger from Unilever on December 6, 2025, and began trading independently on December 8, 2025.

Previous Parent Company

Until the 2025 separation, Ben & Jerry’s was owned by

Unilever

Unilever had acquired Ben & Jerry’s in 2000, while the brand retained an independent board structure focused on its social mission and brand integrity.

Founders

Ben Cohen
Jerry Greenfield

The two founders opened the original Scoop Shop in Burlington in 1978 after establishing the company with a distinctive combination of premium ice cream, playful branding, and community-focused business practices.

Current Business Scale

Current company materials describe Ben & Jerry’s as a business with annual turnover exceeding

€1 billion.

How to File a Complaint Against Ben & Jerry’s

Before filing a complaint, collect the product package or receipt, purchase date, store or Scoop Shop location, flavor name, production code, photographs, transaction details, and any previous correspondence. This information is especially important for quality or food-safety investigations.

Step 1: Use Consumer Support

For packaged-product concerns, start with the official Consumer Support form or call 1-800-625-9932. Explain whether the issue involves product quality, taste, damaged packaging, missing ingredients, foreign material, melting, or another problem and provide the product-identification information printed on the package.

Step 2: Contact the Scoop Shop

If the complaint involves a Scoop Shop, contact the store directly and request a manager. Explain the purchase, date, employee interaction, catering order, delivery issue, or service concern and give local management an opportunity to review the transaction.

Step 3: Contact Consumer Affairs Again for Escalation

If the initial response does not resolve the matter, follow up with Consumer Affairs at 1-800-625-9932 and provide your earlier case details. Keep the original packaging and documentation until the company confirms that no additional product information is required.

Step 4: Send Written Consumer Correspondence

Written complaints can be sent to:

Ben & Jerry’s Consumer Services
530 Community Drive
South Burlington, VT 05403

Include copies of receipts, product details, photographs, and previous case information.

Step 5: Contact the Corporate Office

For an unresolved company-level matter, call 1-802-992-2600 or write to Ben & Jerry’s Homemade, Inc., 30 Community Drive, South Burlington, VT 05403. This is particularly appropriate for concerns that go beyond a single product or franchised Scoop Shop interaction.

Step 6: Escalate Privacy Concerns

Privacy or personal-data concerns can be submitted through Ben & Jerry’s privacy channels. Current contact options include 1-800-625-9932 and product.contactus@benjerry.com, while certain parent-company privacy matters can also be directed to The Magnum Ice Cream Company.

Step 7: Contact the Parent Company When Appropriate

If a serious corporate matter remains unresolved through Ben & Jerry’s normal channels, an escalation to The Magnum Ice Cream Company may be appropriate because it is the current owner of Ben & Jerry’s. This is particularly relevant for corporate privacy, ownership, governance, or systemic issues rather than ordinary product complaints.

Step 8: Use a Payment Dispute Process When Necessary

For an unresolved duplicate charge, incorrect online transaction, or other legitimate payment problem, customers can contact their card issuer or payment provider after attempting resolution with the company or franchise location. Keep all receipts and written correspondence.

Step 9: Contact the Appropriate Consumer or Food-Safety Authority

Serious food-safety concerns may be reported to the appropriate health department, FDA, or other food regulator depending on the issue. General consumer complaints can also be submitted to a state Attorney General or consumer-protection agency. Preserve the product, packaging, photographs, and company correspondence when possible.