Zales
Zales is one of the best-known fine jewelry retailers in the United States, with a history dating back to 1924, when the first Zales store opened in Wichita Falls, Texas. Over the decades, the company became closely associated with diamond jewelry and built its identity around the phrase “The Diamond Store.” Its assortment today includes engagement rings, wedding bands, necklaces, bracelets, earrings, watches, personalized jewelry, lab-grown diamonds, natural diamonds, gemstones, and jewelry-related services.
A major corporate change occurred in 2014, when Zales was acquired by Signet Jewelers Limited. Zales is no longer an independent Texas-headquartered public jewelry corporation. It now operates as one of Signet’s principal U.S. brands alongside KAY Jewelers, Jared, Banter, Blue Nile, Diamonds Direct, and other banners. Signet currently operates approximately 2,600 stores across its portfolio and reports about $6.7 billion in annual sales.
In August 2026, Signet appointed Jamie Cygielman as President of Zales and Banter, giving her responsibility for merchandising, marketing, e-commerce, stores, customer service, and the full financial performance of the brands. Signet itself is led by CEO J.K. Symancyk. Zales had more than 422 stores nationwide in the latest brand-specific store count publicly disclosed by Signet, while the wider Signet organization operates approximately 2,600 locations.
Zales now operates as part of Signet Jewelers’ U.S. organization rather than as an independent Texas-headquartered company.
Zales / Sterling Jewelers Inc.
375 Ghent Road
Akron, OH 44333
United States
Current Zales customer correspondence, privacy, legal, protection-plan, and Signet corporate materials consistently use the Akron address.
Signet Jewelers / Zales
375 Ghent Road
Akron, OH 44333
United States
Signet has repeatedly described Akron as one of its principal U.S. headquarters locations and central operating bases.
For ordinary Zales Customer Service correspondence
Z-Mail Customer Service
375 Ghent Road
Akron, OH 44333
This is the current mailing address published directly by Zales.
For privacy matters
Signet Jewelers – Privacy Rights
Legal Department
375 Ghent Road
Akron, OH 44333
Email: privacy@signetjewelers.com.
901 W. Walnut Hill Lane
Irving, TX 75038
This address is associated with the former Zale corporate organization and historical Zale Delaware records. It should not be presented as Zales’ current standalone headquarters because the brand was acquired by Signet in 2014 and is now managed through Signet’s U.S. operations.
For current Zales consumer and brand support
800-311-5393
800-311-5393
Monday to Friday: 9:00 AM to 7:00 PM ET
Saturday: 10:00 AM to 6:30 PM ET
Sunday: Closed.
375 Ghent Road, Akron, OH 44333
375 Ghent Road, Akron, OH 44333
Privacy: privacy@signetjewelers.com
Legal / Copyright: legal@signetjewelers.com
Zales does not prominently publish one universal unsecured Customer Service email for ordinary order inquiries.
Fine Jewelry Retail, Diamonds, Bridal Jewelry, Watches, Jewelry Services and E-Commerce
1924
First store: Wichita Falls, Texas.
Zales does not publish a separate current brand-only employee count. Employees are included within Signet Jewelers’ wider workforce.
422+ Zales stores in the latest brand-specific public disclosure.
Signet overall operates approximately 2,600 stores.
No general public walk-in headquarters hours are published. Customer phone support uses the hours listed above.
Investor Relations
https://www.signetjewelers.com/investors/
Careers
https://signetjewelers.com/careers/
Zales offers engagement rings featuring natural diamonds, lab-grown diamonds, solitaires, halos, multi-stone designs, vintage-inspired settings, and contemporary styles. Customers can shop ready-made designs or work with jewelry experts on more personalized selections.
The company sells wedding bands for women and men in gold, platinum, diamond-set, alternative-metal, and coordinating bridal styles. Many rings can be paired with Zales engagement-ring collections.
Zales sells natural diamond rings, necklaces, bracelets, earrings, pendants, and anniversary jewelry. Diamonds remain central to the brand’s merchandising identity and its long-standing “Diamond Store” positioning.
The retailer also offers lab-grown diamond engagement rings and fashion jewelry. These products provide customers with an alternative diamond category while maintaining many of the same design and grading considerations used for natural stones.
Zales carries yellow gold, white gold, and rose gold jewelry, including chains, necklaces, bracelets, rings, earrings, and personalized pieces. Recent brand initiatives have increased the emphasis on fashion-forward gold designs.
Customers can purchase jewelry featuring sapphires, rubies, emeralds, birthstones, and other colored gemstones. Products range from everyday pieces to anniversary and special-occasion jewelry.
Zales sells diamond pendants, gold chains, name necklaces, heart designs, religious pieces, birthstone jewelry, and fashion necklaces at multiple price points.
The assortment includes studs, hoops, drop earrings, diamond earrings, gemstone earrings, and fashion pieces. Customers can shop online or receive style assistance in stores.
Zales offers tennis bracelets, gold bracelets, bangles, chain designs, gemstone bracelets, and personalized styles.
Selected Zales stores and online departments sell watches from recognized fashion and timepiece brands, along with selected watch-related services.
Zales offers engraving, personalized name jewelry, custom bridal designs, and other made-to-order options. Engraving is available on qualifying merchandise, with timing depending on the item.
Jewelry experts can help customers redesign an existing item or create a custom piece. Zales promotes custom work for engagement rings, inherited jewelry, and customers seeking a distinctive design.
Zales offers repair services through its retail network and Design & Service Center system. Customers can initiate a service request and track repair progress online.
Customers can visit Zales stores for complimentary jewelry cleaning and inspection services. Routine inspections can also be important for customers maintaining protection-plan coverage.
Zales stores provide appraisal services designed to establish an estimated retail replacement value, which may be used when arranging insurance coverage for qualifying jewelry.
The Forever Cherished Lifetime Protection Plan provides qualifying jewelry service benefits for a one-time plan price. Coverage terms depend on the merchandise and plan purchased.
Vault Rewards is Signet’s loyalty platform used by participating brands including Zales. Members may receive rewards, discounts, and other benefits based on current program terms.
The Zales Credit Card is issued and serviced through Comenity Capital Bank. Customers can use the card for qualifying jewelry purchases and manage payments through the card provider.
Zales offers eligible lease-purchase arrangements through Progressive Leasing. Leasing is separate from the Zales Credit Card and is subject to Progressive’s approval and terms.
Customers can order jewelry through Zales.com for delivery or qualifying store pickup. Certain online orders can be canceled within one hour after placement if the cancellation option remains available.
Many online purchases can be shipped free to a selected Zales store or prepared from local inventory for pickup. Customers receive confirmation when the order is ready.
For Zales brand and customer routing
800-311-5393
A separate current public Zales headquarters switchboard is not prominently published.
Use
800-311-5393
800-311-5393
No separate verified Zales corporate-office number is publicly promoted.
800-311-5393.
800-311-5393
800-311-5393
There is no separate national sales phone line. Customers can contact Customer Service, use chat, or speak with a local Jewelry Expert.
For Zales Credit Card billing
800-695-0434
TDD/TTY
888-819-1918.
No universal regional-office number is publicly listed.
Each Zales store has its own local number.
Zales does not publish one universal international Customer Service number. Signet operates separate brands and support structures in different countries.
No dedicated corporate emergency hotline is publicly listed.
Investor relations belongs to parent company Signet Jewelers, not Zales as a standalone brand.
No permanent Zales-only public media number is prominently listed. Media inquiries are generally handled by Signet Jewelers corporate communications.
A universal Zales HR number is not publicly promoted.
https://signetjewelers.com/careers/
Not applicable. Customers can instead book in-store or virtual jewelry appointments through Zales.com.
855-915-4139.
866-319-0290
Progressive Leasing.
Selected Zales service-plan terms list
800-527-8229
for Signet Service Plans, Inc.
The most reliable way to speak with a Zales representative is to call 800-311-5393 during current phone-support hours. Before calling, have the order number, receipt, store location, jewelry description, protection-plan number, service-ticket number, or shipping information ready depending on the issue. Customers dealing with a repair or store purchase should often begin with the Zales location that accepted the jewelry because the local team can access service details and communicate with the repair center.
For jewelry-selection assistance, customers can also use Zales’ live chat, text 855-915-4139, WhatsApp, or book an appointment with a Jewelry Expert. If the matter involves a Zales Credit Card, contact Comenity Capital Bank rather than the jewelry store because credit-account billing, payments, and card servicing are handled separately.
For a serious unresolved matter, maintain one written timeline containing dates, names of representatives, store information, photographs, receipts, repair documentation, and correspondence. Zales’ current mailing route is 375 Ghent Road, Akron, OH 44333, which is more appropriate for formal correspondence than the brand’s historical Irving, Texas corporate address.
Zales complaints can involve jewelry quality, repairs, order fulfillment, lost packages, refunds, store employees, protection plans, credit-card issues, custom work, engraving, misleading promotions, or billing. Before escalating, gather the receipt, order number, store location, photographs, service-ticket information, protection-plan documents, card statements where relevant, and records of earlier conversations.
Call 800-311-5393 and clearly explain the issue. Give the representative the transaction date, store or online order information, product description, and the specific resolution you want. If the complaint concerns damaged jewelry or workmanship, describe the defect and retain photographs. Ask for the complaint to be documented and keep any case or reference number provided.
Use the department directly connected with the problem. Repair complaints should go through the store or repair-service process, missing-package issues through the online claim system, and Zales Credit Card complaints through Comenity Capital Bank. Protection-plan disputes should be handled according to the service-plan terms. This avoids delays caused by sending every issue through general Customer Service.
If the initial representative or store associate cannot resolve the problem, ask for a supervisor, store manager, or higher-level service review. Provide the previous case information and summarize the unresolved point. For jewelry left with a store, make sure the item description, repair date, promised completion date, and any changes in condition are clearly documented.
Written complaints can be mailed to
Z-Mail Customer Service
375 Ghent Road
Akron, OH 44333
Include copies of receipts, repair tickets, emails, and photographs. A written complaint creates a clearer record of what was requested and how Zales responded.
If ordinary Customer Service and store management do not resolve a significant issue, escalate it through the Signet operating address at 375 Ghent Road, Akron, OH 44333. Clearly mark the letter for Zales customer escalation and include the complete history, case numbers, prior contacts, and proposed resolution.
Privacy matters can be sent to privacy@signetjewelers.com. Legal copyright issues can use legal@signetjewelers.com. Credit disputes should be handled with Comenity Capital Bank, and leasing complaints should involve Progressive Leasing when the transaction was financed through its program.
If the dispute concerns the Zales Credit Card, a banking or consumer-finance regulator may be relevant. Jewelry advertising, retail sales, or consumer-contract concerns may fall under a state Attorney General or other state consumer authority. Privacy issues can involve the regulator responsible under the applicable state privacy law.
Customers can dispute qualifying card transactions with their payment-card issuer if merchandise was not delivered or a valid refund was not processed. Consumers may also use their state consumer-protection office or Attorney General for unresolved retail complaints. Preserve receipts, photographs, correspondence, tracking records, and written company responses before filing externally.
For high-value unresolved disputes, review the terms associated with the purchase, protection plan, credit agreement, or leasing arrangement. Some Zales protection-plan agreements include binding individual arbitration provisions. Before taking formal action, carefully review the applicable contract, required notices, deadlines, and dispute-resolution rules.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.