Waste Management
Waste Management, Inc., commonly branded as WM, is a major North American environmental services company headquartered in Houston, Texas. The company provides residential, commercial, industrial, municipal, healthcare, recycling, landfill, renewable-energy, secure information destruction, and other environmental solutions throughout the United States and Canada. WM describes itself as North America’s leading provider of comprehensive environmental solutions.
WM’s business extends well beyond conventional garbage collection. The company operates a large network of collection operations, transfer stations, recycling facilities, landfills, renewable natural gas projects, medical-waste treatment operations, and secure information destruction services. The 2024 acquisition of Stericycle significantly expanded WM into regulated medical waste, healthcare compliance, and Shred-it secure document destruction.
For full-year 2025, WM reported approximately $25.2 billion in revenue. As of December 31, 2025, the company employed approximately 60,500 full-time employees, including about 53,600 in the United States and 6,900 outside the U.S. WM is publicly traded on the New York Stock Exchange under ticker WM.
WM does not prominently publish one universal consumer-facing corporate switchboard on its current Investor Contacts page.
For shareholder-householding inquiries, WM currently publishes:
713-512-6393
WM increasingly routes residential Customer Service through My WM and location-specific service channels rather than one nationwide telephone number.For new commercial service and dumpster rental in many markets, WM publishes:
866-849-0076
Local service numbers may differ by city and service area.
Waste Management, Inc.
800 Capitol Street
Suite 3000
Houston, TX 77002
United States
Waste Management, Inc.
800 Capitol Street, Suite 3000
Houston, TX 77002
United States
WM’s current Investor Relations, shareholder meeting, and privacy materials all use the 800 Capitol Street headquarters address.
Investor Relations: Contacts are published individually by WM.
Current IR contacts include:
Ed Egl: eegl@wm.com
Heather Miller: hmiller3@wm.com
Khristopher McGill: kmcgill@wm.com
Media: media@wm.com
Privacy: privacyofficer@wm.com
Environmental Services, Waste Collection, Recycling, Landfills, Renewable Energy, Healthcare Waste, Secure Information Destruction and Sustainability Solutions
The current Waste Management corporate structure traces to the merger completed in 1998, when USA Waste Services acquired Waste Management Holdings and adopted the Waste Management name.
WM’s operating roots extend much earlier through predecessor businesses.
Approximately 60,500 full-time employees as of December 31, 2025
Approximately:
53,600 employees in the United States
and:
6,900 outside the United States.
Approximately $25.204 billion for 2025
This included approximately:
$22.696 billion from WM’s legacy business
and:
$2.508 billion from Healthcare Solutions.
WM does not prominently publish standard public walk-in hours for its Houston corporate headquarters.
Customers should use online support, My WM, or their local operating division before visiting.
WM trades on:
New York Stock Exchange
Ticker:
WM
WM recruits drivers, technicians, mechanics, environmental specialists, customer-service employees, healthcare-waste professionals, sales teams, engineers, IT staff, managers, and corporate employees.
WM provides residential, commercial, municipal, industrial, recycling, landfill, renewable-energy, healthcare, and secure information-destruction services. Service availability depends on location, customer type, facility access, and local franchise or municipal agreements.
WM provides scheduled curbside trash pickup for households across many communities in the United States and Canada. Customers may receive WM carts and service schedules based on their municipality, contract, and local operating division.
Residential recycling services allow customers to place qualifying recyclable materials into dedicated containers for scheduled pickup. Accepted materials, collection frequency, and cart sizes vary by community.
WM provides collection for larger household items that may not fit in a standard residential cart. Availability, scheduling requirements, accepted materials, and fees depend on the local service area.
WM rents roll-off dumpsters for home renovation, construction, cleanout, roofing, commercial, and industrial projects. Container sizes and pricing vary according to location, waste type, rental period, and disposal requirements.
The Bagster bag provides an alternative for smaller home renovation and cleanup projects. Customers purchase the bag, fill it with accepted materials, and schedule collection where Bagster pickup is available.
WM serves offices, restaurants, retail stores, apartment properties, industrial facilities, hotels, healthcare facilities, and other businesses. Commercial customers can select container sizes and pickup frequencies based on waste volume and site requirements.
WM helps businesses establish recycling programs for cardboard, paper, plastics, metals, and other accepted materials. Services can be integrated with regular trash collection and sustainability reporting.
Industrial and manufacturing customers can use WM for recurring waste collection, roll-off containers, disposal, recycling, and customized environmental solutions.
WM works with cities, towns, counties, and homeowners associations to provide contracted residential garbage, recycling, and other community services.
WM operates a large network of landfills across North America. These facilities accept qualifying municipal, commercial, industrial, and construction waste according to local permits and facility rules.
Transfer stations consolidate collected material before it is transported to landfills, recycling facilities, or other processing destinations. They help improve routing and transportation efficiency across WM’s network.
WM operates material-recovery and recycling facilities that process recyclable material from households and businesses. The company has invested heavily in automation and sorting technology to increase recovery efficiency.
WM processes food waste, yard waste, and other qualifying organic materials in selected markets. These materials can be composted or processed through other recovery methods instead of being sent directly to landfill.
WM captures landfill gas and converts qualifying gas into renewable natural gas, which can be used as a lower-carbon fuel for commercial transportation and other energy applications.
WM uses landfill gas to generate electricity and other useful forms of energy. The company describes itself as a leader in beneficial use of landfill gas across North America.
Following the Stericycle acquisition, WM Healthcare Solutions provides regulated medical waste collection, transport, treatment, and disposal for hospitals, clinics, medical practices, and other healthcare organizations.
WM provides specialized sharps containers and disposal services for needles and other qualifying sharps waste. These programs are designed to help healthcare facilities reduce exposure risk and maintain compliant handling procedures.
Through Stericycle operations, WM offers pharmaceutical and biomedical waste-management solutions for qualifying healthcare customers. Services are designed around regulatory requirements and compliant disposal practices.
WM Healthcare Solutions provides compliance-based services designed to help healthcare organizations manage occupational health, safety, regulated waste, and related requirements.
Shred-it, now part of WM through the Stericycle acquisition, provides secure destruction of paper records, hard drives, and other sensitive materials. These services help businesses manage privacy and information-security risks.
WM provides services for selected hazardous, electronic, chemical, battery, and other special waste streams. Service availability and acceptance requirements vary significantly by material and local facility.
Customers in qualifying markets can use WM services for bulbs, batteries, electronics, and other selected e-waste materials.
WM works with commercial customers, national retailers, venues, and other organizations to develop waste-reduction, recycling, sustainability, and diversion strategies.
My WM provides existing customers with digital account-management tools. Depending on the account, customers can review service schedules, manage payments, report missed pickups, and access service information online.
WM uses a decentralized operating model. Many Customer Service and sales contacts vary by city, account type, and service category, so one phone number should not be treated as universal for every WM customer.
A single current general headquarters switchboard is not prominently published on WM’s primary Investor Contacts page.
Current shareholder-related headquarters number:
713-512-6393
For shareholder-householding matters:
713-512-6393
713-512-6393
This number is specifically published in WM’s current Investor FAQ for headquarters shareholder correspondence.
WM does not prominently publish one universal public corporate switchboard on its current main corporate contact pages.
WM residential Customer Service increasingly uses:
My WM
and location-specific service support.
There is no single current nationwide telephone number publicly promoted for all residential customers.
866-849-0076
This number is published on multiple WM local market pages for new permanent commercial waste service and dumpster inquiries.
279-260-7672
WM’s current Houston commercial-services page publishes this number for new permanent commercial waste disposal service in the Houston market.
844-531-1887
WM publishes this number for customized healthcare and medical-waste service quotes.
For new commercial service in many locations:
866-849-0076
There is no single universal current residential support number prominently published.
Existing customers are encouraged to use My WM and location-specific digital service tools.
WM does not publish one universal billing telephone number for all customers.
Billing contacts vary by account and local operating division, while many payment functions are available through My WM.
For new commercial waste service in many markets:
866-849-0076
Healthcare sales:
844-531-1887
WM does not publish one universal regional-office number.
Local and market-area contacts vary by service area.
Individual WM operating locations may maintain separate service and facility numbers.
Customers should search their location on:
to identify current local support contacts.
WM primarily operates across the United States and Canada, with healthcare operations also serving Western Europe following the Stericycle acquisition.
There is no single universal international Customer Service number.
WM does not publish one universal nationwide corporate emergency line.
Immediate police, fire, medical, spill, or public-safety emergencies should be reported to the appropriate local authority and then to the relevant WM operating facility.
713-265-1656
713-265-1507
713-265-1331
1-800-969-1190
Transfer Agent:
Computershare
Shareholder correspondence:
P.O. Box 43006
Providence, RI 02940-3006.
WM’s Canadian Terms currently publish:
877-784-7336
for privacy-related inquiries.
This should not be treated as general Customer Service.
WM does not publish one universal public HR phone number for all applicants or employees.
Careers:
Not applicable.
WM is an environmental services company.
For existing residential customers, the most direct route is usually to sign into My WM or use the support options attached to the customer’s local WM account. WM has been moving many residential functions online, including service schedules, missed-pickup reporting, account management, and local support. Customers should have their service address, account number, container details, and the date of any missed collection ready before requesting assistance.
For new commercial service and dumpster inquiries, 866-849-0076 is published across multiple local WM pages, although some markets use a different local number. Healthcare organizations seeking regulated medical waste, sharps, pharmaceutical-waste, or related services can call 844-531-1887. Corporate or Investor Relations matters should use the appropriate Houston office or current IR contacts rather than local Customer Service.
WM’s current corporate headquarters is:
Waste Management, Inc.
800 Capitol Street
Suite 3000
Houston, TX 77002
United States
Current Investor Relations materials, shareholder-meeting notices, and privacy information continue to use this address.
Waste Management, Inc.
800 Capitol Street, Suite 3000
Houston, TX 77002
United States
The headquarters supports executive leadership, Investor Relations, finance, corporate strategy, legal, technology, sustainability, acquisitions, and other corporate functions.
The current legal public-company name remains:
Waste Management, Inc.
The company’s primary brand is:
WM
WM explicitly describes itself as formerly known as Waste Management in current Investor Relations materials, while SEC and legal filings continue to use Waste Management, Inc.
James C. Fish Jr.
Jim Fish remains Chief Executive Officer as of September 2026.
WM announced on August 26, 2026 that he will retire as CEO and resign from the Board effective:
January 4, 2027.
John J. Morris Jr.
John Morris currently serves as President of WM.
He is scheduled to become:
President and Chief Executive Officer
effective:
January 4, 2027.
At December 31, 2025, WM employed approximately:
60,500 full-time employees
including:
53,600 in the United States
and:
6,900 outside the United States.
WM reported:
$25.204 billion in 2025 revenue
compared with:
$22.063 billion in 2024.
WM’s legacy solid-waste and environmental business generated approximately:
$22.696 billion
in 2025 revenue.
WM Healthcare Solutions generated approximately:
$2.508 billion
in 2025 revenue following the Stericycle acquisition.
WM completed its acquisition of:
Stericycle
in:
November 2024
The transaction expanded WM into regulated medical waste, compliance-based healthcare solutions, and secure information destruction through Shred-it.
WM Healthcare Solutions now serves customers in:
United States
Canada
Western Europe.
During 2025, WM completed:
9 recycling automation and growth projects
and:
7 renewable natural gas facilities
as part of its sustainability growth strategy.
Waste Management, Inc. trades on:
New York Stock Exchange
Ticker:
WM
Customers filing a complaint against WM should first identify the exact service address, local operating division, account number, service type, and date of the problem. Complaints can involve missed collection, billing, damaged containers, property damage, commercial dumpster service, recycling, landfill activity, healthcare waste, or other environmental services. Because WM’s operations are decentralized, most day-to-day service issues should begin with the local service team rather than corporate headquarters.
Existing residential customers should first use My WM or the location-specific support options available for their account. Provide the service address, account number, scheduled collection date, container type, and a concise description of the problem. If the complaint involves a missed pickup or damaged cart, include the date and any relevant photographs. Request a service confirmation or case reference where available. Keep screenshots, emails, and records of any service commitments made by the local team.
Commercial customers can contact their local WM business service team, and new commercial inquiries in many markets can use 866-849-0076. Healthcare customers should use the dedicated Healthcare Solutions channel at 844-531-1887 for regulated medical waste and related services. Explain what steps have already been taken and ask for escalation to the appropriate local supervisor, account manager, or operations team. Save service tickets, invoices, photographs, and all written responses.
If the initial support channel does not resolve the complaint, request review by local operations management or the account-management team. Provide a clear timeline showing missed services, billing errors, repeated delays, property damage, or other issues. If the service is provided under a municipal or franchise contract, identify the city or county program involved. Clearly state what resolution you are requesting and ask for a specific follow-up date. Keep notes of each person’s name, title, and response.
For a serious unresolved matter, written correspondence can be directed to Waste Management, Inc., 800 Capitol Street, Suite 3000, Houston, TX 77002. Include your full contact details, service address, account information, local operating division, prior case numbers, important dates, and a chronological description of the issue. Attach copies rather than originals of invoices, photographs, correspondence, or other evidence. Clearly explain the outcome you are requesting and retain proof that the complaint was delivered.
If the complaint remains unresolved, the correct external process depends on its nature. Municipal collection issues may involve the city or county that holds the waste-services contract, while environmental, landfill, hazardous-waste, or pollution concerns may involve the applicable state environmental agency or federal regulator. Billing or consumer disputes may fall under a state Attorney General or other consumer-protection office. California residents also have a specific state consumer complaint process referenced in WM’s Terms of Use. Keep invoices, photographs, service records, environmental documentation, case numbers, and written WM responses before escalating externally.
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