Vrbo Headquarters & Corporate Office

About Vrbo

Vrbo is a global online vacation-rental marketplace that connects travelers with privately owned vacation homes, condos, cabins, beach houses and other short-term rental accommodations. Travelers can use the platform to search properties, communicate with hosts, make reservations and manage trips. Property owners and professional managers can use Vrbo to advertise vacation rentals, manage availability, receive reservations and communicate with guests.

Vrbo’s history dates to 1995, when Vacation Rentals by Owner was launched as an early online service for vacation-home rentals. The business later became part of HomeAway, which built a large portfolio of vacation-rental websites. Expedia acquired HomeAway in 2015, and the Vrbo brand subsequently became the company’s principal vacation-rental consumer brand. Today, Vrbo operates as part of Expedia Group.

For U.S. legal and contracting purposes, Vrbo services are operated through HomeAway.com, Inc., which currently lists its office at 11920 Alterra Parkway, Austin, Texas 78758. Expedia Group’s principal executive headquarters, however, are located at 1111 Expedia Group Way W., Seattle, Washington 98119. Vrbo should therefore be described as an Expedia Group brand with major legal and operating roots in Austin, rather than as a separately traded company with an independent corporate headquarters.

Quick Information

Corporate Phone Number

Vrbo does not publish a separate public corporate switchboard specifically for its Austin office.

For U.S. Customer Support:

1-877-202-4291

For callers outside the United States:

+1 (512) 782-0805

Vrbo currently publishes these numbers as 24/7 U.S. support contacts.

Customer Service Number

1-877-202-4291

U.S. English-language Customer Service is available:

24 hours a day, 7 days a week

Outside the United States:

+1 (512) 782-0805

Corporate Office Address

HomeAway.com, Inc. / Vrbo
11920 Alterra Parkway
Austin, TX 78758
United States

Vrbo’s current Terms identify HomeAway.com, Inc. at this address as the company providing the Vrbo service to applicable users.

Headquarters Address

Vrbo / HomeAway.com, Inc.
11920 Alterra Parkway
Austin, Texas 78758
United States

Parent-company principal headquarters:

Expedia Group, Inc.
1111 Expedia Group Way W.
Seattle, WA 98119
United States

Email

Vrbo does not publish one universal plain-text customer-service email address for general U.S. traveler support.Customers should use the official Vrbo Help Center and Contact Us process.

Intellectual Property: IPComplaints@expediagroup.com

This specialized address is for trademark and copyright matters, not ordinary traveler support.

Industry

Online Travel, Vacation Rentals, Travel Technology, Accommodation Marketplace, E-Commerce and Hospitality

Founded

1995

Vrbo began as Vacation Rentals by Owner and became one of the early internet-based vacation-rental marketplaces.

Number of Employees

Vrbo does not publish a standalone current employee count because it operates as part of Expedia Group.Expedia Group reported approximately 16,000 employees across nearly 50 countries at the end of 2025.This is an Expedia Group-wide figure and should not be represented as a Vrbo-only workforce total.

Corporate Office Hours

Vrbo does not publish public walk-in hours for its Austin office.

U.S. Customer Support is available:

24 hours a day, 7 days a week

Website

https://www.vrbo.com/

Investor Relations

Vrbo is not separately publicly traded.

Its parent company, Expedia Group, Inc., trades on the Nasdaq Global Select Market under ticker symbol EXPE.

Investor Relations:

https://ir.expediagroup.com/

Careers Page

https://careers.expediagroup.com/

Vrbo-related jobs are managed through Expedia Group Careers.Current 2026 Expedia Group listings continue to show Vrbo roles based in Austin, Texas.

Vrbo Products & Services

Vacation Rental Marketplace

Vrbo provides a digital marketplace where travelers can search and book vacation-rental properties.Properties are supplied by individual hosts and professional property managers.

Whole Vacation Homes

Vrbo has traditionally focused on vacation homes intended for travelers seeking a private property for their stay.Listings can include houses, condos, villas, cabins and similar accommodations.

Beach Houses

Vrbo lists vacation homes in beach and coastal destinations.Travelers can search according to location, travel dates, amenities and property features.

Cabins

The platform provides cabin rentals in mountain, lake and rural destinations.

Condos

Vrbo includes condominium rentals in resort markets, cities and vacation destinations.

Villas

Travelers can find villas and larger vacation properties through the platform.

Family Travel

Vrbo has historically positioned whole-home vacation rentals as particularly suitable for families and groups traveling together.

Property Search

Users can search by:

Destination
Travel dates
Number of guests
Property features
Price
Amenities

Online Booking

Eligible properties can be booked through Vrbo’s online platform.Guests can review pricing and booking conditions before completing a reservation.

Instant Booking

Some hosts enable instant booking, allowing qualifying travelers to reserve without waiting for manual host approval.

Traveler Accounts

Travelers can create accounts to manage:

Reservations
Trips
Messages
Profile information
Saved properties

My Trips

The My Trips feature allows travelers to view upcoming reservations and access host contact information after a confirmed booking.

Host Messaging

Travelers and hosts can communicate through Vrbo’s platform.Vrbo recommends that hosts respond to guest messages promptly, particularly as check-in approaches.

Host Services

Property owners can list vacation homes and manage bookings through Vrbo.Host tools include availability, rates, messages and reservation management.

Property Manager Services

Professional property managers can use Vrbo tools to distribute inventory and manage vacation-rental listings.

Online Payments

Vrbo provides payment-processing services for eligible bookings.

For U.S. dollar host payments, the current Accommodation Fee Collection Agreement identifies HomeAway.com, Inc. at 11920 Alterra Parkway, Austin as the applicable counterparty.

Refund Management

Vrbo provides tools for hosts and travelers to manage qualifying refunds.

Refund eligibility depends on the booking terms, cancellation policy and circumstances.

Cancellation Management

Travelers can review and manage cancellation options through their account.Refund amounts depend on the property’s applicable cancellation conditions.

Traveler Reviews

Vrbo allows travelers to review eligible stays.Reviews can help future travelers evaluate properties and hosts.

One Key

Vrbo participates in Expedia Group’s One Key loyalty program in supported markets.Eligible travelers can earn and redeem rewards according to current One Key terms.

VrboCare

Vrbo provides traveler-protection and support features under the VrboCare branding.Program terms and eligibility depend on the booking and current policies.

Trust and Safety

Vrbo maintains safety and security resources addressing issues such as suspicious activity, scams and account security.

Vrbo Mobile App

Vrbo provides mobile applications for travelers and hosts.

Users can search properties, communicate, manage bookings and access trip information.

24/7 Customer Support

Vrbo provides U.S. Customer Service around the clock.

U.S.: 1-877-202-4291
Outside U.S.: +1-512-782-0805

Vrbo Corporate Phone Numbers

Corporate Phone Number

Vrbo does not publish a separate corporate switchboard for the Austin office.

For U.S. customer support:

1-877-202-4291

For Expedia Group corporate matters:

+1 (206) 481-4252

Current Expedia Group filings list 206-481-4252 with its Seattle headquarters.

Corporate Headquarters Number

Parent company Expedia Group:

+1 (206) 481-4252

Vrbo itself does not publish a separate public headquarters switchboard.

Headquarters Number

For traveler support:

1-877-202-4291

For parent-company corporate contact:

206-481-4252

Corporate Office Number

No separate current Austin corporate number is prominently published by Vrbo.Use Customer Support for traveler and host matters.

Customer Support Number

1-877-202-4291

Available 24/7 for U.S. English-language support.

Customer Service Number

1-877-202-4291

This is the primary verified U.S. Vrbo support number.

Toll-Free Number

1-877-202-4291

This is Vrbo’s current U.S. toll-free Customer Service number.

Sales Number

Vrbo does not publish one universal consumer Sales Number.Reservations are made through Vrbo.com and the Vrbo app.Hosts interested in listing properties should use Vrbo’s property-listing tools.

Support Number

Within the United States: 1-877-202-4291

Outside the United States: +1-512-782-0805

Billing Number

Vrbo does not publish a dedicated nationwide billing-only telephone number.

Payment, charge and refund concerns should be routed through:

1-877-202-4291

or the booking-specific Help Center.

Regional Office Number

Vrbo operates internationally under Expedia Group, but support numbers vary by market.

Branch Office Number

Not applicable in a traditional retail sense.

Vrbo operates primarily as an online travel marketplace.

Local Office Number

No verified public local-office switchboard is currently published for the Austin Vrbo/HomeAway office.

International Number

For U.S. Vrbo support when calling from outside the United States:

+1 (512) 782-0805

Vrbo also publishes market-specific numbers for numerous countries.

Emergency / After-Hours Number

Vrbo Customer Service is available 24/7.

For U.S. travelers:

1-877-202-4291

This is especially relevant when a traveler is approaching check-in and cannot reach the host.

Investor Relations Number

Vrbo does not maintain a separate Investor Relations department.Investors should use Expedia Group Investor Relations.Parent-company corporate number:

206-481-4252

Media / Press Number

Vrbo media inquiries are handled through Expedia Group and Vrbo communications resources.A permanent universal Vrbo press telephone number is not prominently published through the consumer Help Center.

Human Resources (HR) Number

Vrbo does not publish a universal HR telephone number for external applicants.Candidates should use:

https://careers.expediagroup.com/

Reservations / Booking Number

Vrbo emphasizes online booking through its website and app.

For assistance with a reservation:

1-877-202-4291

How to Reach a Real Person at Vrbo

For U.S. traveler or host assistance, call 1-877-202-4291. Vrbo publishes this number as a 24-hour, seven-day-a-week support channel. Travelers calling from outside the United States can use +1-512-782-0805. Users can also open the Vrbo Help Center, select whether they are a traveler, owner or property manager, and use the Contact Us flow for personalized support.

Before contacting Vrbo, have the account email, reservation or property information, booking dates, host name and payment details relevant to the problem available. For an active reservation, sign in and open My Trips first. If check-in is less than 24 hours away and the host cannot be reached, Vrbo specifically instructs travelers to contact Customer Support for assistance.

Vrbo Headquarters & Corporate Office Address

Current Vrbo / HomeAway Austin Address

HomeAway.com, Inc. / Vrbo
11920 Alterra Parkway
Austin, TX 78758
United States

Current Vrbo Terms identify HomeAway.com, Inc. at this address as the legal entity providing the service.

Corporate Office Address

11920 Alterra Parkway
Austin, Texas 78758
United States

This remains the current legal-office address associated directly with Vrbo’s U.S. operating entity.

Legal Department Address

HomeAway.com, Inc.
Legal Department
11920 Alterra Parkway
Austin, TX 78758
United States

Vrbo’s current Legal Information page publishes this address.

Parent Company Headquarters

Expedia Group, Inc.
1111 Expedia Group Way W.
Seattle, WA 98119
United States

Corporate Phone: +1 (206) 481-4252

Current June and August 2026 filings identify this as Expedia Group’s principal executive-office address.

Austin Operations

Austin remains an important Vrbo operating location.Current Expedia Group career listings in 2026 continue to advertise Vrbo-specific positions in Austin, Texas.

Expedia Group Headquarters Distinction

Vrbo should not be described as though 11920 Alterra Parkway is the principal executive headquarters of Expedia Group.The correct distinction is:

Vrbo/HomeAway legal and operating address: Austin, Texas

Expedia Group principal executive headquarters: Seattle, Washington

Historical HomeAway Connection

Vrbo became part of HomeAway’s vacation-rental business before Expedia acquired HomeAway.The HomeAway.com, Inc. legal entity remains central to Vrbo’s U.S. terms and payment arrangements.

Payment Services Address

For U.S.-dollar host payment arrangements, Vrbo’s current Accommodation Fee Collection Agreement identifies:

HomeAway.com, Inc.
11920 Alterra Parkway
Austin, TX 78758
United States

as the contracting counterparty.

How to File a Complaint Against Vrbo

Travelers or hosts experiencing a problem involving a reservation, property, payment, refund, cancellation, host communication or account should gather booking information before beginning the complaint process.

Step 1: Sign In to Your Vrbo Account

Sign in to the account used for the reservation or property listing.Account authentication helps Customer Support identify the correct booking.

Step 2: Open the Relevant Trip or Listing

Travelers should open My Trips and select the affected reservation.Hosts should open the relevant property or reservation through their host account.

Step 3: Contact the Host or Traveler When Appropriate

For property-specific concerns, communicate through Vrbo’s messaging system.Vrbo recommends that hosts respond to traveler messages within approximately 24 hours.

Step 4: Contact Vrbo Customer Support

For U.S. assistance:

1-877-202-4291

Outside the United States:

+1-512-782-0805

Support is available 24/7.

Step 5: Use the Vrbo Contact Us System

Open the Vrbo Help Center and choose:

Traveler
Owner
Property Manager

Then select the category that best describes the issue.

Step 6: Keep Booking Documentation

Retain:

Reservation confirmation
Property listing details
Payment records
Host messages
Photos
Cancellation terms
Support case information

Step 7: Escalate Urgent Check-In Problems Promptly

If check-in is less than 24 hours away and the host is not responding, contact Vrbo Customer Support.Vrbo specifically provides this escalation route for urgent access problems.

Step 8: Follow Up Through the Existing Case

If the first contact does not resolve the issue, continue through the same support case when possible.Provide the booking reference and previous complaint details.

Step 9: Send Legal or Corporate Correspondence When Appropriate

For a matter that genuinely requires formal correspondence:

HomeAway.com, Inc.
Legal Department
11920 Alterra Parkway
Austin, TX 78758
United States

Routine traveler complaints should remain with Customer Support rather than the Legal Department.

Step 10: Contact Expedia Group for Parent-Company Matters

For an appropriate broader corporate matter:

Expedia Group, Inc.
1111 Expedia Group Way W.
Seattle, WA 98119
United States

Corporate Phone: 206-481-4252

Step 11: Consider an External Complaint Process When Appropriate

If a serious travel, refund or payment dispute remains unresolved, travelers may consider the appropriate payment-dispute or consumer-protection process available in their jurisdiction.Keep the reservation terms, payment records and Vrbo complaint history before pursuing an external process.