Securus Technologies Headquarters & Corporate Office

About Securus Technologies

Securus Technologies is a communications and technology company serving correctional facilities, incarcerated individuals, families, law enforcement agencies, and public-safety organizations across North America. Its corporate history developed through consolidation within the correctional telecommunications industry, including predecessor businesses that provided telephone and communications infrastructure to jails and prisons. Over time, Securus expanded beyond traditional incarcerated-person telephone services into video communication, digital messaging, tablets, account services, investigative tools, monitoring technology, and digital services used inside correctional institutions.

Today, Securus provides incarcerated-person telephone services, Video Connect, eMessaging, tablet-based communications, entertainment and educational content, Securus Debit accounts, facility communications infrastructure, investigative tools, information-management systems, and public-safety technologies. The company states that it serves more than 3,400 correctional, public-safety, and law-enforcement agencies and more than 1.2 million incarcerated individuals across North America. Securus operates in a highly regulated environment in which pricing, service availability, account rules, communication monitoring, and permitted features can differ significantly by correctional facility and jurisdiction.

Securus Technologies is part of Aventiv Technologies, LLC, which also owns JPay and Securus Monitoring. A major ownership and capital-structure change occurred on July 2, 2026 when Aventiv announced completion of a recapitalization through a debt-for-equity exchange. The transaction reduced debt and resulted in a new ownership structure backed by institutional investors, while Securus, JPay, and Securus Monitoring continued operating without interruption. Securus remains headquartered at 4000 International Parkway in Carrollton, Texas, in the Dallas metropolitan area.

Securus Technologies Headquarters & Corporate Office Address

Current Headquarters

Securus Technologies, LLC
4000 International Parkway
Carrollton, TX 75007
United States

Current 2026 government contracting and regulatory records identify this address as Securus Technologies’ headquarters and principal business location.

Corporate Office

4000 International Parkway
Carrollton, TX 75007
United States

The Carrollton campus supports executive leadership, technology, regulatory affairs, legal functions, customer operations, corrections partnerships, product development, compliance, and other business activities.

Mailing Address

Securus Contact Center
P.O. Box 1109
Dallas, TX 75001
United States

Securus currently publishes this P.O. Box for general customer correspondence.

Other Important Address

Securus Correctional Billing Services
P.O. Box 650757
Dallas, TX 75265-0757
United States

Securus publishes this address specifically for qualifying check payments. General correspondence should not be sent to the payment address.

Quick Information

Corporate Phone Number

972-277-0300

This is a verified Securus Technologies corporate number associated with its Carrollton headquarters in current government and regulatory records.

Customer Service Number

972-734-1111

Securus publishes this number as its main 24/7 support line for callers using a mobile device.

Corporate Office Address

4000 International Parkway, Carrollton, TX 75007, United States.

Headquarters Address

4000 International Parkway, Carrollton, TX 75007, United States.

Email

Public verified universal Customer Service email is not prominently displayed as plain text.

Customers are directed to submit questions through the Securus online support system. Media inquiries can use pressinquiries@securustechnologies.com.

Industry

Correctional communications, telecommunications, public-safety technology, digital messaging, video communications, and correctional technology.

Founded

The current Securus organization developed through predecessor correctional telecommunications businesses and corporate consolidation during the late 20th and early 21st centuries.

Number of Agencies Served

More than 3,400 public-safety, law-enforcement, and correctional agencies across North America.

Number of Incarcerated Individuals Served

More than 1.2 million incarcerated individuals.

Parent Company

Aventiv Technologies, LLC.

Website

https://www.securustechnologies.com/

Careers Page

https://www.aventiv.com/careers

Securus is privately held through Aventiv and does not maintain a public-company Investor Relations portal.

Securus Technologies Products & Services

Incarcerated Individual Calling

Securus provides telephone communications allowing approved incarcerated individuals to place calls to family members, friends, attorneys, and other permitted contacts subject to facility policies.

Video Connect

Video Connect allows eligible family members and friends to participate in remote video sessions with incarcerated individuals at participating correctional facilities.

eMessaging

Securus eMessaging provides secure digital messaging between incarcerated individuals and approved external contacts where the correctional facility permits the service.

Tablets

Securus provides secure tablets used for communications, educational resources, entertainment, self-service tools, and other approved digital services inside correctional facilities.

Educational Content

Tablet platforms can provide educational and self-improvement programs intended to support learning, personal development, and preparation for reentry.

Securus Debit

A Securus Debit account belongs to an incarcerated individual and may be used for qualifying Securus services such as calls, messaging, media, and Video Connect where facility rules permit.

Account Management

Friends and family can create and manage Securus accounts, add funds, review qualifying transactions, and access communication services through supported digital channels.

Correctional Facility Communications

Securus supplies secure telecommunications infrastructure and management systems used by correctional institutions to administer incarcerated-person communications.

Investigative Tools

The company provides technology designed to support authorized correctional and law-enforcement investigations, communications analysis, and institutional security.

Information Management

Securus provides information-management tools that help correctional agencies organize communications, records, facility data, and related operational information.

Resident Self-Service

Digital platforms can allow incarcerated individuals to access qualifying self-service functions, requests, information, and other facility-approved resources.

Public Safety Technology

Securus works with corrections and law-enforcement organizations on communication, monitoring, information, and safety technologies designed for secure institutional environments.

Securus Technologies Corporate Phone Numbers

Corporate Phone Number

972-277-0300

This is a verified corporate telephone number associated with Securus Technologies’ Carrollton headquarters.

Corporate Headquarters Number

972-277-0300

Current government vendor and regulatory records associate this number directly with 4000 International Parkway.

Headquarters Number

972-277-0300

Corporate, regulatory, government, and business callers can use this number for headquarters-level routing.

Corporate Office Number

972-277-0300

This number serves Securus’ Carrollton corporate organization.

Customer Service Number

972-734-1111

Securus publishes this as the main 24-hour Customer Care number for callers using mobile phones.

Customer Support Number

1-800-844-6591

Securus publishes this number for landline and international callers seeking Customer Care assistance.

Toll-Free Number

1-800-844-6591

This is the primary toll-free Securus support line and is available 24 hours a day, 365 days a year.

Regulatory Affairs Number

972-277-0565

Current regulatory records publish this number for Securus Regulatory Affairs.

Regulatory Complaint Number

972-277-0472

Current regulatory filings identify this contact for formal regulatory complaint matters.

JPay Customer Service Number

800-574-5729

Aventiv publishes this separate number for customers with JPay product or account inquiries.

Press / Media Number

Public verified dedicated press phone number not prominently available.

Media representatives are directed to pressinquiries@securustechnologies.com or press@aventiv.com.

Investor Relations Number

Not applicable.

Securus and Aventiv are privately held and do not maintain a public shareholder Investor Relations department.

How to Reach a Real Person at Securus Technologies

For a Securus account, call, Video Connect, payment, eMessaging, or other consumer issue, call 972-734-1111 from a mobile device or 1-800-844-6591 from a landline or international phone. Both support routes are currently available 24 hours a day, 365 days a year. Customers can also use Securus’ online assistant and Submit a Question feature.

Before calling, have the Securus account information, telephone number, incarcerated individual’s name and identification number, correctional facility, transaction or payment information, and previous support-case details available. Service availability and pricing depend on the correctional facility, so support representatives may need the exact facility before answering account or product questions.

Formal regulatory matters can use the specialized Regulatory Affairs and Regulatory Complaint contacts. JPay users should call 800-574-5729 because JPay maintains a separate customer-service system within the Aventiv family.

How to File a Complaint Against Securus Technologies

Complaints may involve account balances, calls, billing, video sessions, payments, messaging, service availability, rates, privacy, technical problems, or customer support. Before escalating, gather transaction records, account screenshots, dates, facility information, payment records, and previous Securus case information.

Step 1: Contact Customer Service

Call 972-734-1111 or 1-800-844-6591 and explain the issue. Ask the representative to document the complaint and provide a case or reference number.

Step 2: Contact the Relevant Department

Billing, account, Video Connect, eMessaging, and technical concerns should be routed to the applicable support team. JPay issues should go through JPay Customer Service rather than Securus general support.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the concern, request escalation to a Customer Care supervisor or appropriate senior support specialist and retain all complaint information.

Step 4: Use the Company’s Written Complaint Channel

Use Securus’ online Submit a Question system to document the complaint. Written general correspondence can also be mailed to Securus Contact Center, P.O. Box 1109, Dallas, TX 75001.

Step 5: Contact Corporate Headquarters

Serious unresolved corporate matters can be directed to Securus Technologies, LLC, 4000 International Parkway, Carrollton, TX 75007.

Step 6: Use the Specialized Complaint or Dispute Department

Regulatory complaint matters can be escalated through Securus Regulatory Affairs and the regulatory complaint contact. Privacy, legal, government-contract, or facility-level matters may require additional specialized review.

Step 7: File With the Appropriate Regulator

Telephone and communications complaints may fall within the jurisdiction of the Federal Communications Commission or applicable state public utility or telecommunications regulators. Facility-related concerns may also involve the correctional agency contracting with Securus.

Step 8: Use Consumer Protection or Financial Dispute Options

Customers with unresolved billing, refund, or payment concerns may consider state consumer-protection agencies or their payment provider where appropriate. Customers should also notify the correctional facility if the issue involves access or facility-specific service rules.

Step 9: Consider Formal Legal or Arbitration Procedures

For significant billing, privacy, contractual, or communications disputes, review the current Securus Terms and applicable facility agreements. Preserve account records, transaction history, complaint numbers, and correspondence and obtain qualified legal advice where appropriate.