Rent-A-Center Headquarters & Corporate Office

About Rent-A-Center

Rent-A-Center is a major American lease-to-own retailer that provides consumers with access to furniture, appliances, electronics, computers and other durable household products through flexible rental-purchase agreements. Customers can obtain products without paying the full purchase price upfront and may choose among available payment schedules, return the merchandise without completing ownership, or use an eligible early-purchase option. Rent-A-Center serves consumers through physical stores and digital shopping channels.

Rent-A-Center’s corporate history is now tied to Upbound Group, Inc. The parent company was incorporated in Delaware in 1986, operated for years under the Rent-A-Center name and changed its corporate name to Upbound Group, Inc. in February 2023. Rent-A-Center remains one of Upbound’s principal consumer brands alongside Acima and Brigit. Upbound trades on the Nasdaq Global Select Market under ticker symbol UPBD.

Upbound and Rent-A-Center maintain their headquarters at 5501 Headquarters Drive, Plano, Texas 75024. Current July 2026 SEC filings confirm the address and parent-company corporate telephone number 972-801-1100. At December 31, 2025, Upbound employed 12,050 coworkers, including approximately 10,290 in U.S. operations, including Puerto Rico, 1,050 in Mexico and 710 at corporate facilities. The Rent-A-Center segment operated 2,075 company-owned and franchise stores nationwide and in Puerto Rico at year-end 2025.

Quick Information

Corporate Phone Number

+1 (972) 801-1100

This is Upbound Group’s current verified corporate telephone number.

Current July and August 2026 SEC records identify it with the company’s Plano headquarters.

Customer Service Number

1-800-422-8186

Rent-A-Center officially publishes this number for Customer Service.

Customers can also use the online Contact Us system or contact their individual store.

Corporate Office Address

Upbound Group, Inc. / Rent-A-Center
5501 Headquarters Drive
Plano, TX 75024
United States

Current SEC filings identify this as the parent company’s principal executive offices.

Headquarters Address

Rent-A-Center / Upbound Group, Inc.
5501 Headquarters Drive
Plano, Texas 75024
United States

The address remains the current headquarters after the parent company changed its corporate name from Rent-A-Center, Inc. to Upbound Group, Inc.

Email

Rent-A-Center does not currently publish one universal plain-text email address for general Customer Service.

Customers should use the official Contact Us system.

Investor Relations: investor.relations@upbound.com

Board Correspondence: RAC.Board@rentacenter.com

Industry

Lease-to-Own Retail, Consumer Financial Services, Furniture Rental, Appliance Rental, Electronics, Computers and E-Commerce

Founded

The current parent company was incorporated in 1986.

The organization later operated under the Rent-A-Center corporate name before becoming Upbound Group, Inc. in 2023.

Number of Employees

12,050 coworkers

Upbound Group reported 12,050 employees as of December 31, 2025.

This included:

10,290 in U.S. operations, including Puerto Rico
1,050 in Mexico
710 at corporate facilities.

Corporate Office Hours

Upbound does not publish public walk-in hours for its Plano headquarters.

Rent-A-Center store hours commonly include:

Monday and Tuesday: 10:00 AM to 6:00 PM
Wednesday: 12:00 PM to 6:00 PM
Thursday and Friday: 10:00 AM to 6:00 PM
Saturday: 10:00 AM to 5:00 PM
Sunday: Closed

Hours vary by store.

Website

RentACenter.com

Customers can shop products, make payments, find stores and access Customer Service online.

Investor Relations

Rent-A-Center is not separately publicly traded.

Its parent company, Upbound Group, Inc., trades on the Nasdaq Global Select Market under ticker symbol:

UPBD.

Upbound Investor Relations provides financial results, SEC filings, presentations and shareholder information.

Careers Page

Rent-A-Center maintains an official careers platform for:

Retail Stores
Store Management
Customer Service
Corporate Operations
Technology
Finance
Human Resources
Distribution and other functions.

Rent-A-Center Products & Services

Lease-to-Own Furniture

Rent-A-Center offers furniture through flexible lease-purchase agreements.

Product categories can include:

Sofas
Sectionals
Recliners
Dining Sets
Bedroom Furniture
Mattresses
Tables

Appliances

Rent-A-Center provides household appliances from major consumer brands.

Products may include:

Refrigerators
Washers
Dryers
Ranges
Dishwashers
Freezers

Televisions

Customers can obtain televisions through eligible rental-purchase agreements.

Available products may include smart TVs and large-screen models from major brands.

Computers

Rent-A-Center offers computers and related technology products.

The assortment can include laptops, desktop computers and other eligible electronics.

Gaming Products

Participating stores may offer video-game consoles and other gaming-related products.

Inventory varies according to location and availability.

Smartphones and Electronics

Rent-A-Center sells or leases eligible consumer electronics.

Products can include audio equipment, tablets and other devices.

Rent-to-Own Agreements

The Rent-A-Center business is built around lease-purchase agreements.

Upbound describes these transactions as flexible alternatives that allow customers to use merchandise without taking on a long-term debt obligation.

Flexible Payment Options

Customers can choose from available payment frequencies depending on agreement terms.

Options may include:

Weekly
Biweekly
Semi-monthly
Monthly

Rent-A-Center states that customers maintain flexibility rather than entering into a conventional long-term credit contract.

Early Purchase Option

Customers may be able to use an early-purchase option to obtain ownership before completing all scheduled renewal payments.

Terms vary by state and agreement.

Cash Purchase

Customers may choose to purchase eligible products outright rather than continue a lease-to-own arrangement.

Product Return

Rent-A-Center states that customers can return rented merchandise without continuing the lease obligation, subject to the applicable agreement terms.

Delivery

Rent-A-Center provides delivery for qualifying products.

Local stores coordinate delivery availability and scheduling.

Product Setup

Rent-A-Center states that delivery and setup are included for eligible merchandise.

Product Service

Rent-A-Center provides service for eligible products during an active lease.

The company states that broken qualifying items can be repaired as part of its service offering.

Online Shopping

Customers can shop through RentACenter.com.

Online tools allow users to browse products, apply for an agreement, locate stores and manage eligible transactions.

Local Stores

Rent-A-Center operates a large physical retail network.

At December 31, 2025, the Rent-A-Center segment operated 2,075 company-owned and franchise stores nationwide and in Puerto Rico, including 50 installment-sales stores.

Franchise Operations

Rent-A-Center licenses its trademarks and business model to franchisees.

Upbound earns royalties and other revenue from eligible franchised operations.

Get It Now

Upbound also operates installment-sales stores under the Get It Now name in selected markets.

Home Choice

The Rent-A-Center segment includes Home Choice installment-sales operations in certain markets.

Liability Damage Waiver

Rent-A-Center offers an optional Liability Damage Waiver in eligible states and agreements.

Customers should review local terms and pricing before adding the coverage.

Rent-A-Center Corporate Phone Numbers

Corporate Phone Number

+1 (972) 801-1100

This is Upbound Group’s current verified corporate telephone number.

Corporate Headquarters Number

+1 (972) 801-1100

Current headquarters:

5501 Headquarters Drive
Plano, TX 75024

Headquarters Number

+1 (972) 801-1100

The number continues to appear in current 2026 SEC filings.

Corporate Office Number

+1 (972) 801-1100

This is the current corporate-level contact for Upbound Group.

Customer Support Number

1-800-422-8186

Rent-A-Center publishes this number for general Customer Service.

Customer Service Number

1-800-422-8186

Customers can use this number for general questions and support.

Toll-Free Number

1-800-422-8186

This is Rent-A-Center’s verified toll-free Customer Service number.

Sales Number

Rent-A-Center does not publish one centralized nationwide telephone number labeled specifically as Sales.

Customers can contact their nearest store or shop online.

Support Number

1-800-422-8186

Rent-A-Center’s own customer FAQ directs customers to this number for support.

Billing Number

Rent-A-Center does not publish a separate nationwide billing-only telephone number.

Customers with account-payment concerns should contact:

1-800-422-8186

or the store servicing their agreement.

Regional Office Number

Upbound does not publish one universal Rent-A-Center regional-office number.

Store and regional contacts vary according to territory.

Branch Office Number

Individual Rent-A-Center stores have local telephone numbers.

Customers should use the official location finder.

Local Office Number

The Rent-A-Center location at 5501 Headquarters Drive, Plano, TX 75024 currently publishes the retail-store telephone number:

972-801-1407

This is a local retail-store number, not the parent-company corporate phone.

International Number

Rent-A-Center and Upbound operate in the United States, Puerto Rico and Mexico.

The company does not publish one universal international customer-service number.

Emergency / After-Hours Number

Rent-A-Center does not publish one general corporate emergency hotline.

Customers should contact their local store or the main Customer Service number during applicable support hours.

Investor Relations Number

+1 (972) 801-1103

Current July 2026 Upbound investor materials publish this number for Investor Relations.

Email: investor.relations@upbound.com

Shareholder Services Number

Upbound’s transfer agent is Computershare.

U.S. Shareholder Support: 1-877-264-3797

Foreign Shareowners: +1 (201) 680-6578

Media / Press Number

A 2026 Upbound corporate filing identifies media support through FGS Global at:

713-822-7538

This is a corporate media contact and should not be used for ordinary Rent-A-Center Customer Service.

Human Resources (HR) Number

Rent-A-Center does not publish one universal public HR telephone number for external job applicants.

Candidates should use the company’s official careers platform.

Reservations / Booking Number

Not applicable.

Rent-A-Center is a lease-to-own retailer rather than a reservation-based hospitality business.

Board of Directors Contact Number

972-624-6210

Upbound publishes this telephone number for stockholders contacting the Board of Directors.

Email: RAC.Board@rentacenter.com

How to Reach a Real Person at Rent-A-Center

For general Customer Service, call 1-800-422-8186. Rent-A-Center also directs customers to its online Contact Us system or to the local store managing their rental agreement. Because many account issues are handled at store level, contacting the specific store can often be the fastest option for payment, delivery, return and product-service concerns.

Before calling, have your rental agreement information, customer name, store location, product details and payment information relevant to the issue available. For corporate matters, Upbound’s current corporate number is 972-801-1100, but routine lease-to-own complaints should generally be handled through Customer Service or the responsible Rent-A-Center store first.

Rent-A-Center Headquarters & Corporate Office Address

Current Rent-A-Center / Upbound Headquarters

Upbound Group, Inc.
5501 Headquarters Drive
Plano, TX 75024
United States

Corporate Phone: +1 (972) 801-1100

Current July 2026 SEC filings confirm this as Upbound’s principal executive offices.

Corporate Office Address

Rent-A-Center / Upbound Group, Inc.
5501 Headquarters Drive
Plano, Texas 75024
United States

The address remains associated with Rent-A-Center’s parent company after the 2023 corporate name change.

Principal Executive Offices Address

Upbound Group, Inc.
5501 Headquarters Drive
Plano, TX 75024

Phone: 972-801-1100

The same information appears in the company’s current 2026 regulatory filings.

Rent-A-Center Retail Store at Headquarters Drive

Rent-A-Center also lists a retail store at:

5501 Headquarters Drive
Plano, TX 75024

Store Phone: 972-801-1407

This retail-store number is different from the corporate number 972-801-1100.

This distinction is important when preparing headquarters information.

Investor Relations Address

Upbound Group, Inc.
Investor Relations
5501 Headquarters Drive
Plano, TX 75024
United States

Investor Relations: 972-801-1103
Email: investor.relations@upbound.com

Board of Directors Correspondence

Board of Directors
c/o General Counsel
Upbound Group / Rent-A-Center
5501 Headquarters Drive
Plano, TX 75024

Phone: 972-624-6210
Email: RAC.Board@rentacenter.com

Transfer Agent Mailing Address

Computershare
P.O. Box 43078
Providence, RI 02940
United States

Phone: 1-877-264-3797

Transfer Agent Overnight Address

Computershare
150 Royall Street, Suite 100
Canton, MA 02021
United States

This address is for shareholder matters, not Rent-A-Center customer complaints.

How to File a Complaint Against Rent-A-Center

Customers experiencing a problem involving a Rent-A-Center lease, payment, product, delivery, return, service, employee interaction or account should first gather the relevant agreement and transaction information. Helpful documentation includes the store location, rental agreement, payment receipts, product details, photographs and records of previous communication.

Step 1: Contact Your Rent-A-Center Store

Begin with the store managing your rental agreement.

Store employees can often resolve:

Payment questions
Delivery problems
Product-service issues
Returns
Agreement questions

Use the official Rent-A-Center location finder to locate the correct store.

Step 2: Speak With the Store Manager

If the initial employee cannot resolve the problem, ask to speak with the store manager.Explain the issue clearly and state what resolution you are requesting.

Step 3: Contact Rent-A-Center Customer Service

Call:

1-800-422-8186

Rent-A-Center officially publishes this number for Customer Service.

Step 4: Use the Online Contact Form

Rent-A-Center also provides an official online Contact Us system.

Include the correct store, product and agreement details so the company can route the complaint appropriately.

Step 5: Keep Your Complaint Records

Save:

Rental agreements
Receipts
Payment confirmations
Emails
Photographs
Customer Service reference numbers

These records can help support a later escalation.

Step 6: Follow Up With the Store or Customer Service

If the complaint remains unresolved, contact the store or Customer Service again.Reference the previous case and explain what still needs to be resolved.

Step 7: Request Additional Review

Ask whether the matter can be reviewed by a district, regional or corporate support representative when store-level handling has not resolved the issue.Provide a concise summary of previous contacts.

Step 8: Contact Corporate Headquarters When Appropriate

For a broader unresolved corporate matter:

Upbound Group, Inc. / Rent-A-Center
5501 Headquarters Drive
Plano, TX 75024
United States

Corporate Phone: 972-801-1100

Routine store issues should generally go through store management and Customer Service first.

Step 9: Use the Board Contact for Appropriate Governance Matters

Stockholders with an appropriate governance concern can contact:

Board of Directors
c/o General Counsel
5501 Headquarters Drive
Plano, TX 75024

Phone: 972-624-6210
Email: RAC.Board@rentacenter.com

This contact should not be used as a substitute for ordinary Customer Service.

Step 10: Keep Complete Documentation

Maintain all written agreements and payment records.Because Rent-A-Center transactions involve lease-purchase terms, having the actual agreement available is important when disputing payment schedules, ownership terms or returns.

Step 11: Consider an External Complaint Process When Appropriate

If a significant lease-to-own, payment or consumer issue remains unresolved, customers may review applicable consumer-protection or dispute procedures in their jurisdiction.Lease-purchase regulation varies by state, so preserve the applicable agreement and all communications before escalating externally.