James Avery Artisan Jewelry Headquarters & Corporate Office

About James Avery Artisan Jewelry

James Avery Artisan Jewelry is a privately held, family-owned American jewelry company founded in 1954 by designer and craftsman James Avery. Avery started the business in his mother-in-law’s garage in the Texas Hill Country, where he designed and produced jewelry using simple tools and sold pieces to local customers and summer camps. The company gradually built a following around sterling silver and gold jewelry with themes connected to faith, family, nature, Texas culture, love, and personal milestones. In 1967, James Avery purchased land in Kerrville, Texas for a dedicated retail and manufacturing operation, establishing the location that remains the company’s headquarters today.

The company now designs, manufactures, markets, and sells charms, bracelets, rings, necklaces, earrings, crosses, religious jewelry, personalized designs, men’s jewelry, wedding jewelry, and gift items. James Avery operates more than 100 retail stores and also distributes selected products through Dillard’s and other authorized channels. Its vertically integrated model allows much of the design, manufacturing, finishing, engraving, repair, and customer service process to remain within the company. Manufacturing and artisan operations are concentrated in Texas, including facilities in Kerrville, Fredericksburg, Comfort, Hondo, and Corpus Christi, while a regional corporate office in Cedar Park supports technology, human resources, retail operations, and customer service.

James Avery Artisan Jewelry remains family owned and has not been sold to a public corporation, private equity firm, or national jewelry chain. Chris Avery, the founder’s son and former CEO, serves as Chairman of the Board, while John McCullough serves as Chief Executive Officer. The company celebrated its 70th anniversary in 2024 and continues expanding its store network, including new locations opened during 2026. Its headquarters remains at 145 Avery Road in Kerrville, Texas, preserving a direct connection between the company’s corporate operations, craftsmanship, retail history, and Hill Country roots.

James Avery Artisan Jewelry Headquarters & Corporate Office Address

Current Headquarters

James Avery Craftsman, Inc.
145 Avery Road
Kerrville, TX 78028
United States

James Avery’s official company history and current return instructions confirm that 145 Avery Road remains the company’s headquarters in Kerrville.

Corporate Office

145 Avery Road
Kerrville, TX 78028
United States

The Kerrville headquarters supports corporate leadership, jewelry design, manufacturing, product development, retail administration, customer service, finance, marketing, and other company functions.

Mailing Address

James Avery Craftsman, Inc.
Attn: Customer Service
P.O. Box 291367
Kerrville, TX 78029-1367
United States

James Avery’s current Terms and Conditions publish this P.O. Box for Customer Service and formal written correspondence.

Other Important Address

James Avery Artisan Jewelry
The Artisan at James Avery Plaza
Cedar Park, TX
United States

James Avery maintains a regional corporate office in Cedar Park that supports information technology, retail operations, human resources, and Customer Service functions. The regional office does not replace Kerrville as the company’s primary headquarters.

Quick Information

Corporate Phone Number

830-895-6800

This is the verified telephone number for the James Avery headquarters retail and visitor location at 145 Avery Road in Kerrville.

Customer Service Number

1-800-283-1770

This is James Avery’s primary nationwide Customer Service number for orders, returns, repairs, products, shipping, engraving, and other assistance.

Corporate Office Address

145 Avery Road, Kerrville, TX 78028, United States.

Headquarters Address

145 Avery Road, Kerrville, TX 78028, United States.

Email

customerservice@jamesavery.com

James Avery publishes this email for Customer Service, online orders, returns, product questions, and related support.

Industry

Fine jewelry, retail, manufacturing, e-commerce, gifts, engraving, and jewelry repair services.

Founded

1954 by James Avery.

Number of Stores

More than 100 James Avery retail locations, with continued store expansion during 2026.

Ownership

Privately held and family owned.

Customer Service Hours

Monday through Friday from 8:00 a.m. to 8:00 p.m. Central Time, Saturday from 9:00 a.m. to 5:00 p.m., and Sunday from 12:00 p.m. to 6:00 p.m.

Website

https://www.jamesavery.com/

Careers Page

https://www.jamesavery.com/about-us/career-information.html

James Avery is privately held and does not maintain a public Investor Relations department.

James Avery Artisan Jewelry Products & Services

Charms

James Avery is particularly well known for sterling silver and gold charms representing faith, family, hobbies, animals, travel, Texas culture, celebrations, and personal milestones.

Bracelets

The company sells charm bracelets, cuff bracelets, bangles, link bracelets, and other designs made from sterling silver, gold, mixed metals, leather, and additional materials.

Rings

James Avery offers decorative rings, faith-inspired rings, gemstone designs, stackable styles, wedding bands, and other products for men and women.

Necklaces and Pendants

The necklace collection includes chains, crosses, pendants, lockets, medallions, and symbolic designs intended for everyday wear and gifting.

Earrings

Customers can purchase studs, hoops, dangles, gemstone earrings, religious designs, and other styles. James Avery also maintains an earring exchange program for certain current designs.

Faith Jewelry

Faith-based jewelry has been central to James Avery since the company’s earliest years. Products include crosses, scripture-inspired designs, religious symbols, medals, and other pieces.

Men’s Jewelry

James Avery sells rings, bracelets, chains, pendants, cuff links, key chains, and additional accessories designed for men.

Wedding Jewelry

The company offers wedding bands and other symbolic jewelry intended for engagements, weddings, anniversaries, and relationship milestones.

Engraving

James Avery provides laser and hand engraving on qualifying jewelry. Customers can personalize pieces with initials, names, dates, symbols, and other approved content.

Complimentary Charm Soldering

First-time soldering of James Avery charms is complimentary. Stores can also move or re-solder qualifying charms for a service charge.

Jewelry Cleaning and Polishing

James Avery stores provide complimentary professional cleaning and polishing for qualifying James Avery jewelry, subject to current service limits.

Jewelry Repair

The company provides repair, resizing, alteration, refurbishing, clasp repair, charm reattachment, and other services for many James Avery designs.

James Avery Artisan Jewelry Corporate Phone Numbers

Corporate Phone Number

830-895-6800

This number serves the James Avery headquarters, retail store, and visitor location at 145 Avery Road in Kerrville.

Corporate Headquarters Number

830-895-6800

The number is directly connected with James Avery’s long-standing Kerrville headquarters campus.

Headquarters Number

830-895-6800

Corporate and local headquarters callers can begin with this number for assistance involving the Kerrville facility.

Corporate Office Number

830-895-6800

This is the strongest current public telephone number associated directly with the company’s Avery Road headquarters.

Customer Service Number

1-800-283-1770

This is James Avery’s primary Customer Service number for nationwide orders, shipping, returns, repairs, engraving, and product support.

Customer Support Number

1-800-283-1770

Customer Service representatives can assist with order status, returns, exchanges, jewelry services, and online purchases.

Toll-Free Number

1-800-283-1770

This is James Avery’s primary toll-free nationwide customer contact.

Repair Services Number

1-800-283-1770

Customers with damaged jewelry, resizing needs, clasp problems, or more extensive repairs can use this number for assistance.

Returns and Exchanges Number

1-800-283-1770

Customers who need help with a return or exchange can contact Customer Service before or after beginning the company’s free return process.

Engraving Support Number

1-800-283-1770

Questions involving engraving availability, pricing, design eligibility, or order timing can be directed to Customer Service.

International Order Support Number

1-800-283-1770

James Avery instructs customers to contact this number for information about international shipping and rates.

Investor Relations Number

Not applicable.

James Avery Artisan Jewelry is privately held and family owned and therefore does not maintain a public shareholder Investor Relations department.

How to Reach a Real Person at James Avery Artisan Jewelry

For an online order, return, repair, exchange, shipping issue, engraving request, gift card, or product question, call 1-800-283-1770. Customer Service currently operates Monday through Friday from 8:00 a.m. to 8:00 p.m. Central Time, Saturday from 9:00 a.m. to 5:00 p.m., and Sunday from noon to 6:00 p.m. Live chat and email support are also available.

Before calling, have the order number, purchaser name, email address, jewelry item, store location, purchase date, and any photographs or repair information available. For jewelry repairs, customers can also visit a James Avery store, where associates can evaluate the item and determine whether the work can be completed locally or needs to be sent to the Product Care team in Kerrville.

For a complaint involving an individual retail location, contact the store manager first. If the issue remains unresolved, Customer Service can escalate the concern. Written correspondence can be sent to James Avery Craftsman, Inc., Attn: Customer Service, P.O. Box 291367, Kerrville, TX 78029-1367.

How to File a Complaint Against James Avery Artisan Jewelry

Complaints may involve jewelry quality, repairs, engraving, shipping, returns, refunds, store service, damaged merchandise, gift cards, or online orders. Before escalating, gather the receipt, order number, item details, store location, photographs, and previous correspondence.

Step 1: Contact Customer Service

Call James Avery at 1-800-283-1770 or email customerservice@jamesavery.com. Explain the issue clearly and provide the order or product details.

Step 2: Contact the Relevant Department

Store-service concerns should begin with local management, while repair, engraving, online-order, return, and shipping issues can be handled through Customer Service.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the problem, request a Customer Service supervisor or store manager and explain what resolution has already been offered.

Step 4: Use the Company’s Written Complaint Channel

Email Customer Service or write to James Avery Craftsman, Inc., Attn: Customer Service, P.O. Box 291367, Kerrville, TX 78029-1367. Keep copies of supporting documentation.

Step 5: Contact Corporate Headquarters

Serious unresolved matters can be directed to James Avery Artisan Jewelry, 145 Avery Road, Kerrville, TX 78028. Include previous Customer Service case details.

Step 6: Use the Specialized Complaint or Dispute Department

Repair, counterfeit-product, privacy, engraving, payment, intellectual-property, and online-shopping complaints may require specialized company review.

Step 7: File With the Appropriate Regulator

Retail, advertising, privacy, and consumer complaints may involve the Federal Trade Commission, state attorney general, or another consumer regulator depending on the issue.

Step 8: Use Consumer Protection or Financial Dispute Options

Customers with unresolved retail or payment disputes can contact the consumer-protection division of their state attorney general. Qualifying card disputes may also be raised with the card issuer.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial financial loss, product damage, contractual issues, or other serious claims, review James Avery’s current Terms and Conditions and preserve all purchase records, jewelry, photographs, and communications before pursuing formal legal remedies.