J. C. Penney Company, Inc.
JCPenney is one of the oldest major department-store brands in the United States. The company was founded in 1902 by James Cash Penney in Kemmerer, Wyoming, where its first store operated under the name The Golden Rule. Over more than a century, JCPenney developed into a national retailer focused on apparel, footwear, beauty, jewelry, home merchandise, accessories, and services for American families. Current corporate information states that JCPenney operates more than 600 stores across the United States and Puerto Rico, in addition to its large e-commerce business at JCPenney.com.
JCPenney currently operates through Penney OpCo LLC. Its merchandise portfolio combines national brands with major private labels such as Arizona, Stafford, Liz Claiborne, a.n.a, Thereabouts, Linden Street, and Cooks. The company also operates JCPenney Beauty, salons, optical services at participating locations, fine jewelry departments, home categories, an online marketplace, and the JCPenney Rewards program. Current corporate information indicates that the JCPenney organization employs more than 50,000 associates.
A major corporate change occurred on January 8, 2025, when JCPenney and SPARC Group combined to create Catalyst Brands. Catalyst Brands brought JCPenney together with Aéropostale, Brooks Brothers, Lucky Brand, and Nautica, while Eddie Bauer was initially part of the announced portfolio structure. Catalyst Brands launched with more than $9 billion in revenue, approximately 1,800 retail locations, and about 60,000 employees. JCPenney remains a distinct consumer retail brand within Catalyst Brands and is currently led by Brand CEO Michelle Wlazlo, while Marc Rosen serves as CEO of Catalyst Brands.
JCPenney / Penney OpCo LLC
6501 Legacy Drive
Plano, TX 75024
United States
JCPenney returned its corporate headquarters operations to its longtime Plano campus in 2023. Current JCPenney privacy and legal materials continue to identify 6501 Legacy Drive, Plano, Texas 75024 as the company’s legal and corporate address.
JCPenney
6501 Legacy Drive, Suite B-100
Plano, TX 75024
The Suite B-100 designation is currently used by JCPenney’s Legal Department and Privacy Office. It is part of the same Plano headquarters campus rather than a separate headquarters.
For certain customer correspondence, JCPenney currently publishes
Penney OpCo LLC
P.O. Box 10001
Dallas, TX 75301-7311
Attn: Corporate Customer Care
This mailing address is used for specific customer and marketing correspondence and should not be confused with the physical corporate headquarters in Plano.
Formal dispute correspondence under JCPenney’s current Terms should be directed to
JCPenney Legal Department
6501 Legacy Drive
Plano, TX 75024
Current Terms also identify svclegalsparc@catalystbrands.com for copies of certain formal dispute notices.
JCPenney previously maintained its headquarters in New York before relocating to Plano in 1992. The company later temporarily reduced its presence at the Plano campus during the pandemic period, but formally returned to the Campus at Legacy West in 2023 with more than 2,000 corporate associates.
1-800-322-1189
JCPenney does not prominently publish a separate general corporate switchboard for public use. This is the current verified Customer Care and general consumer-support line.
1-800-322-1189
JCPenney publishes this number for orders, returns, Rewards questions, and general Customer Service assistance.
6501 Legacy Drive, Suite B-100, Plano, TX 75024
6501 Legacy Drive, Plano, TX 75024
Privacy: privacyrights@catalystbrands.com
JCPenney does not prominently publish one universal unsecured Customer Service email for regular order issues.
Department Stores, Apparel, Beauty, Home, Jewelry, Footwear, E-Commerce and Retail Services
1902
Founder: James Cash Penney
50,000+ JCPenney associates
Current JCPenney corporate information reports more than 50,000 associates.
600+ stores across the United States and Puerto Rico
Current corporate information uses the broader description of more than 600 stores.
JCPenney does not publish public walk-in hours for its Plano headquarters. Corporate visits should be arranged in advance.
https://corporate.jcpenney.com/careers/
JCPenney sells dresses, tops, denim, pants, activewear, intimates, sleepwear, outerwear, workwear, and seasonal fashion for women. Its assortment combines national labels with JCPenney-exclusive brands and value-focused private labels.
The men’s department includes suits, dress shirts, casual clothing, jeans, activewear, underwear, sleepwear, outerwear, and accessories. Stafford and Arizona remain among JCPenney’s established private brands.
JCPenney provides apparel, shoes, school clothing, baby essentials, outerwear, and accessories for infants, toddlers, children, and teens. Private and national brands are available across different price points.
The retailer carries women’s, men’s, and children’s footwear, including athletic shoes, casual shoes, boots, sandals, dress footwear, and seasonal styles.
JCPenney Beauty operates in stores and online with cosmetics, skincare, fragrance, haircare, wellness, and beauty tools. The concept has expanded across JCPenney’s store network under its current merchandising strategy.
JCPenney sells rings, necklaces, bracelets, earrings, watches, diamonds, gemstones, and other fine-jewelry products. Selected locations also provide jewelry repair and protection-plan support.
The home department includes bedding, bath products, kitchenware, cookware, furniture, mattresses, décor, window treatments, and seasonal merchandise. JCPenney expanded its home assortment again in 2026 with additional branded collections.
Customers can shop selected mattresses and furniture online and through participating stores. Delivery, return, and service conditions differ from standard apparel merchandise and may require specialized support.
Participating JCPenney stores operate salon services including haircuts, styling, coloring, treatments, and other professional beauty services. Salon returns and service complaints have separate conditions from ordinary merchandise returns.
Selected JCPenney locations offer optical services through participating providers. Services can include eye exams, frames, lenses, and eyewear purchases, depending on the location.
Participating JCPenney locations provide professional portrait photography services for individuals and families. These services operate under separate booking and service policies.
JCPenney now operates an online marketplace where independent third-party sellers can list merchandise. JCPenney facilitates the online transaction and customer experience, while individual marketplace sellers remain responsible for certain fulfillment activities and their own processing obligations.
The JCPenney Rewards program allows eligible members to earn CashPass points and receive reward certificates on qualifying purchases. Current program rules also integrate participating Catalyst Brands loyalty benefits.
JCPenney offers a store-branded credit card that provides qualifying cardholders with shopping and Rewards benefits. Credit-account servicing is handled separately from ordinary retail Customer Service.
Eligible customers may also hold the JCPenney Mastercard, which can be used outside JCPenney where Mastercard is accepted. Account and credit servicing are managed through the applicable card-servicing platform.
JCPenney.com allows customers to shop the retailer’s major categories, access marketplace products, manage Rewards, track orders, and arrange qualifying delivery or store pickup.
Customers can order qualifying merchandise online and collect it from a participating JCPenney location. Availability depends on local inventory and the product ordered.
JCPenney offers standard shipping and specialized delivery for selected merchandise. Large-item delivery, marketplace fulfillment, and ordinary parcel shipping may follow different processes.
JCPenney allows qualifying merchandise to be returned or exchanged under its current policy. Online-purchase questions can be directed to 1-800-322-1189, while specialty services such as salons, optical, portraits, and custom window treatments may follow separate rules.
1-800-322-1189
JCPenney does not currently promote a separate public headquarters switchboard.
No separate verified headquarters-only telephone number is prominently published.
For public routing, use 1-800-322-1189.
1-800-322-1189
No separate public corporate-office line is prominently listed.
1-800-322-1189.
1-800-322-1189
1-800-322-1189
1-800-322-1189
JCPenney specifically directs jcp.com order questions to this number.
1-800-322-1189
This line can assist with Rewards, missing points, profile issues, and account linking.
1-800-542-0800
This number is published for JCPenney Credit Card account and credit-related questions.
1-866-227-5213
This number is published for JCPenney Mastercard servicing.
JCPenney does not publish a separate nationwide sales-department number. Consumer sales are handled through stores and JCPenney.com.
Retail transaction questions can use 1-800-322-1189. Credit-card billing should be handled through the applicable credit-card service number above.
No universal public regional-office number is published.
Each JCPenney store has its own local phone number, available through the official Store Locator.
JCPenney does not publish one general international Customer Service number.
No public corporate emergency line is listed. Immediate emergencies at a store should be reported to local emergency services and store management.
Not applicable at JCPenney itself because it is not independently publicly traded.
JCPenney does not prominently maintain one permanent consumer-facing media telephone number. Media inquiries are handled through JCPenney and Catalyst Brands corporate communications.
No universal public HR telephone number is published. Employment opportunities are handled through the JCPenney careers portal.
Not applicable for ordinary retail operations. Salon and portrait appointments are handled through the applicable location or booking platform.
The best starting point for most consumer issues is 1-800-322-1189. This line is appropriate for jcp.com orders, shipping questions, returns, Rewards issues, account problems, promotions, and general Customer Service. Before calling, have your order number, email address, receipt, store location, item information, shipping details, and payment method ready. Providing the exact transaction or Rewards account details makes it easier for the representative to locate the issue and route it correctly.
For an in-store complaint, begin with the store’s Customer Service desk or manager because store leadership can often handle merchandise returns, employee concerns, pricing discrepancies, pickup problems, and local service issues immediately. If the issue involves a JCPenney Credit Card or JCPenney Mastercard, use the dedicated credit-service lines rather than ordinary Customer Care because retail representatives generally cannot make account-level credit decisions.
For issues that remain unresolved after normal Customer Service, document the previous contact dates, representative names, case references, receipts, screenshots, and any proposed resolution. Written corporate correspondence can then be directed to the Plano headquarters or the published Corporate Customer Care mailing address depending on the nature of the matter.
JCPenney complaints can involve online orders, refunds, returns, damaged merchandise, marketplace sellers, store employees, Rewards, credit-card servicing, salon or specialty services, privacy, billing, advertising, or another customer experience. Before escalating, gather receipts, order numbers, shipping information, screenshots, store details, previous case numbers, and copies of emails or chat messages.
Call 1-800-322-1189 and explain the issue in a clear chronological order. Provide your order number, purchase date, store location if applicable, item information, and the exact resolution you are requesting. Ask the representative to document the complaint and provide a case or reference number if available. For an online order, this is the official current number JCPenney directs customers to use.
Use the specialized department if the problem falls outside ordinary retail support. Credit-card customers should use 1-800-542-0800, JCPenney Mastercard customers should use 1-866-227-5213, and store-service complaints should begin with the relevant store manager. Marketplace, salon, optical, portrait, furniture, or jewelry issues may also require specialized handling because different service terms can apply.
If the initial representative cannot resolve the matter, ask for a supervisor, store General Manager, or higher-level Customer Care review. Provide the prior case reference, explain what has already been attempted, and identify exactly what remains unresolved. Keeping a written timeline of each contact is useful if the complaint later requires formal corporate or legal review.
For a complaint that benefits from documentation, write to Penney OpCo LLC, P.O. Box 10001, Dallas, TX 75301-7311, Attention: Corporate Customer Care. Include copies of receipts, order confirmations, photographs, previous correspondence, and any case number. For privacy matters, use privacyrights@catalystbrands.com instead of ordinary customer channels.
If normal Customer Care does not resolve a serious matter, address corporate correspondence to JCPenney, 6501 Legacy Drive, Plano, TX 75024. Explain the complaint in a concise timeline, identify all previous attempts to obtain a resolution, and state the remedy requested. Send copies rather than original receipts and retain proof of delivery.
For disputes that may lead to formal legal action, JCPenney’s current Terms require an individualized written notice and an Informal Dispute Resolution Conference before arbitration. The notice should be sent to the JCPenney Legal Department at 6501 Legacy Drive, Plano, TX 75024, with the applicable email copy required by the Terms. Review the current Terms before submitting a formal dispute because procedural requirements can affect your rights.
The correct regulator depends on the complaint. Credit-account disputes can involve the Consumer Financial Protection Bureau or applicable banking regulator, privacy complaints may involve a state Attorney General or privacy regulator, and product-safety concerns may involve the U.S. Consumer Product Safety Commission. Use the regulator that has jurisdiction over the specific issue rather than filing the same complaint indiscriminately with unrelated agencies.
General retail complaints can be submitted to the consumer-protection division of the appropriate state Attorney General. Payment-card disputes can also be raised with the customer’s card issuer when appropriate, particularly for unauthorized charges, unresolved refunds, or goods not received. Keep evidence showing that you first attempted to resolve the matter directly with JCPenney.
If a material dispute remains unresolved, review JCPenney’s current Terms before taking legal action. The Terms include a binding arbitration provision, class-action waiver, and required informal dispute procedure for covered claims. Depending on the dispute, small-claims court or another legally permitted process may remain available, but customers should review the current agreement and consider professional legal advice when significant financial or legal rights are involved.
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